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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. Saoirse
    Started by Saoirse,

    ...how do you delete a forum account that's not allied to an actual product. I have this Kasperky forum account linked to the product I use, AND a stand alone forum account. How can I get rid of the forum only account. I cannot see anywhere in this new layout where I can do that? Anyone able to help please? Merci/ thank you

  2. Hay

    I uninstalled Kaspersky a while ago, and it keeps trying to update anyway. It’s in Russian (I don’t speak it, I had to translate it through yandex) as well. I have no idea how I’m supposed to stop it from popping up when I can’t even uninstall it again.

    • 2 replies
    • 2.5k views
  3. Guest #13480

    How to stop windows security virus protection notification on Windows 10 at start-up, 'Virus & threat protection.Turn on virus protection' (using Kaspersky Cloud)

    • 2 replies
    • 2.5k views
    Chetabahana
  4. Guest

    For a couple weeks, ive been noticing sites being blocked due to “SSL connection with invalid certificate detected” in Kaspersky Security Cloud Free, and only now I realized its only when my DNS (NextDNS) is running, and the only way ive been able to sort of fix it has disabling encrypted connection scanning or adding the sites to the exclusions, and I was wondering if there was some other way to fix it.

    • 3 replies
    • 2.5k views
  5. Jac0
    Started by Jac0,

    hi, looking for my phone and no luck w Google's Find my device , nor ringing it from another phone, I deviced to try the feature of Kaspersky's Security Cloud to sound an alarm on my phone... I went to devices and get to read : "How do I turn on? Open the Kaspersky Internet Security for Android app on your device and turn on the Alarm feature." Pretty neat to have a feature designed to find your phone (so when you DO NOT have it with you) to be off by default , and only to be turned on via the phone itself ! No, there must be a way to do this remotely , and I found indication of such possibility here (https://sup…

    Flood and Flood's wife
  6. BigHotStud

    I recently plugged in a USB to reformat it. It had the windows set up files in it, but I set it up back on my old PC which no doubt has a lot of malware. Kaspersky did a quick scan as soon as I plugged it in and found nothing, though, it only scanned about 5 files instead of the 50+ that were in there. I've done a quick scan, 2x full scans and a background scan- nothing was found. AutoPlay is enabled on my computer. There were files on the USB and I reformated the USB not too long ago. Nothing weird happened after I plugged it in. Am I safe?

  7. Robertinis
    Started by Robertinis,

    Windows 11 21H2 Kaspersky security cloud ks4.021.3.10.391en_25100 After installing I am required to enter email. I typed it but can't continue. Green button does nothing

  8. alancathb
    Started by alancathb,

    Ever since I installed Restoro I keep getting this notice on and off all the time. Scanning doesn't get rid of it. How can I get rid of this malware notice please?

  9. CDanilo25
    Started by CDanilo25,

    Hi! Since a few weeks ago, I have removed several devices from my network. I have delisted them from my Router, and then I’ve cleaned up the list on Kaspersky Security Cloud. The problem is, after the removal I receive a pop-up saying that a certain number of devices are now connected to the network, which is not true at all. All the removed devices keeps returning into the list periodically, which is quite annoying. I have also tried to told Kaspersky to forget all my networks, without success. What can I do?

    • 2 replies
    • 2.4k views
  10. libove
    Started by libove,

    I want to buy Kaspersky Security Cloud for several PCs. I'm in trial mode presently. When I click on the link within the Kaspersky app on a PC to purchase a subscription, I am sent to the Kaspersky UK webpage (I am in Spain). The price for a 5-license subscription on the Kaspersky UK webpage, with the EUR currency selected, is just under €70/year. Clicking to change country to Spain changes the price to €99/year. What the F---? (Aside from that, there is no option to select “I need X licenses", only “3” or “5”. I need 6. Buying 3*2 works out to much more expensive per-license than the 5-license per-PC cost.)

    • 5 replies
    • 2.4k views
  11. ppzcorea
    Started by ppzcorea,

    It cannot be installed in Korea.

    Flood and Flood's wife
  12. Darky Moon
    Started by Darky Moon,

    So, 2022 is arriving and Kaspersky security cloud is not available in regions like Greece. Although almost all other competitors have full support and iOS apps that use vpn filter tech to protect iPhone devs Kaspersky has chosen not to bring this suite to Greece until today. In addition, if you look at the list of the supported regions, all mostly European countries are supported in their native language. I support Kaspersky for more than 5 years and i am really disappointed about that. It is really sad.

    • 2 replies
    • 2.4k views
  13. NDABBRU
    Started by NDABBRU,

    Hello, is there any way to disable the news section (sachet icon) in KSC Free? I removed the flags to receive Kaspersky news. Thank you. Nunzio.

    • 1 reply
    • 2.4k views
  14. TheDrunkenBard

    Sandboxie is a well known sandbox software that was made open-source recently. I found out that a process of Kaspersky, plugins_nms.exe, causes sandboxed browsers to malfunction, probably due to Kaspersky Protection browser extension. The sandbox process fails to terminate due to Kaspersky’s self defense module. Self defense has to be disabled in order to terminate the sandboxed process. Both Edge and Chrome will struggle once sandboxed due to this process.

    • 1 reply
    • 2.4k views
  15. masteryoda1041

    For times when I visit a website that is in my “Safe Money” list, is there a setting in Kaspersky Security Cloud - Personal that allows me to choose whether or not to share my screen with someone over Skype and/or Zoom? I could have sworn there was a setting somewhere related to screenshots in “Protected Browser,” but I can’t seem to find it.

    • 6 replies
    • 2.4k views
    Flood and Flood's wife
  16. Sinalyte
    Started by Sinalyte,

    I'm using Kaspersky security cloud version 21.3.10.391 (i) and it started happening today. I keep getting a constant (every few mins) access denied from explorer.exe application trying to access a website mycontrolpanel29.com/api/endpoint.php I have done a full scan with a few programs and no issues have popped up.

    Flood and Flood's wife
  17. mantra

    hi kaspersky security cloud free 21.3.10.391 (d) windows 7 sp1 64bit pro when i disable or enable kaspersky security cloud free 21.3.10.391 (d) , the system try icon doesn’t work added a short video in the zip the icon , disabled or enabled keeps green even when kaspersky security cloud free 21.3.10.391 (d) is disabled thanks

    • 2 replies
    • 2.4k views
    Flood and Flood's wife
  18. redrum
    Started by redrum,

    I’ve been a Kaspersky fan since the first time I installed their antivirus, probably in 2002,03 or something, when they still had that pig sound when a virus was found. I’m sadly extremely disappointed with my experience after I’ve purchased what it seemed to be their best product till date - Kaspersky Security Cloud. Every time I open a new tab to go to any webpage doesn’t matter the browser I get “This site can’t be reached” error, where I have to refresh once or multiple times to get to my destination, every single time. This stops from happening and my browsing experience is normal if I exit the KSC. Yes, I’ve tried disabling all network setting check under KSC se…

    • 5 replies
    • 2.4k views
  19. statzro
    Started by statzro,

    Received email - auto renewal next month. I know that card on file expired end of 2020, so clicked on "update payment information." That takes me to store.kaspersky.com, requiring an Order Number and Password. Since I never received a password, I click "Forgot Password?" Receive box with message "Your password will be emailed to the email address that you supplied when you placed your order." I have been using the same email address for a couple decades...I check spam and other filters. Nothing ever comes. Tried/repeated this process over multiple days. That avenue is a dead end. So I log into my.kaspersky.com and go under account settings -> Bank card, it only g…

    • 3 replies
    • 2.4k views
    Flood and Flood's wife
  20. NDABBRU
    Started by NDABBRU,

    Salve, vorrei sapere se Kaspersky Security Cloud Free protegge anche dagli attacchi di port scan. Grazie.

    Flood and Flood's wife
  21. Domm
    Started by Domm,

    I’m using Kaspersky Security Cloud Free and after installing some basic programs programs (clean windows install) I noticed that HW virtualization is disabled. I have no Windows Hyper-V installed: However I have installed VirtualBox and Android Studio with Android Virtual Device. I’ve tried uninstalling them both, but It didn’t help. What should I do to enable HW Virtualization? VirtualBox works fine. It’s not Hardware issue.

    • 2 replies
    • 2.3k views
  22. Guest
    Started by Guest,

    Hello, I’m just worried about my privacy. Does Kaspersky sell your data? and if so, what type of data does it sell?

    • 0 replies
    • 2.3k views
  23. QuocNguyen
    Started by QuocNguyen,

    After updating the kaspersky database, I can't move the mouse and keyboard, what should I do?

  24. Dk Om
    Started by Dk Om,

    Hello, I would like to detect the trojan trojan.multi.brosubsc.gen on my system using its hash. What is the MD5 of trojan.multi.brosubsc.gen ? Thank you in advance.

    • 0 replies
    • 2.3k views
  25. Neyto

    As i installed kaspersky security cloud (free trial) ran a few tests and it found some trojan malware. So i deleted them all, and it told me to restart my pc. As i was turning it off this message “Application Error The instruction at 0x00007FF79F83FE4E referenced memory at 0x0000000000000038. The memory could not be read.” pops up. Now it pops up every time upon shutting down. I couldnt get a picture because it turned off quickly but i did remember some text so i googled it. So i know its not a hardware problem so its definitely a software problem, either trojan did something and by removing it it messed something up. Or kaspersky deleted some files that were detected as…

    • 2 replies
    • 2.3k views
    Flood and Flood's wife

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