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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. Fritters

    There is no way to close this. I restart and it pops up again. It will not go away and it’s on top of everything. I can’t use my computer at all unless I can close this (I tried to force close it and it refuses.) This is the free version, I understand it has pop ups but it’s shouldn’t disable my using my computer either. How do I close it or should I uninstall and get a different product?

    • 4 replies
    • 1.3k views
  2. JakobFel
    Started by JakobFel,

    OS: Windows 7 Home Premium (64-bit) SP1 KSCF Version: Kaspersky Security Cloud Free 21.3.10.391 (f) Hi, the past couple weeks, I’ve noticed that database updates for KSCF tend to use so much hard drive activity that it practically locks everything up while it’s running the update. This never used to happen. I came to the forums to see if I could find a solution and thought I did with a thread that told me to uninstall any and all incompatbile software. This made the UI a lot more responsive and seemed to fix the update issue for a day or two. Then, it returned. The UI is still a lot more responsive since I removed the incompatible software but the update issue using heavy…

    • 9 replies
    • 1.9k views
  3. Guest #4466
    Started by Guest #4466,

    I switched from Total Security to Cloud. I also installed Safe Kids on several devices and it works fine but under licenses it still shows up under the old Total Security license that is expired. When I go to devices and try to add the Cloud license to the device it says the code could not be found. While all programs are working correct it is kind of annoying that the licenses dont show up correct. Stephan

    • 0 replies
    • 896 views
    Flood and Flood's wife
  4. JW01

    LilySpeech is a wonderful speech to text program which has just one problem: Kaspersky Security Cloud won’t let it run. I have tried excluding its folder but I don’t know what to put in the Object box. The Security Cloud instructions link to a Virus Encyclopedia which does not exist. I have tried adding it as a Trusted Application, but here the problem is that as soon as it is installed it starts automatically and is immediately zapped by Kaspersky. I reported this as a product which should not be a problem but it is still being deleted. Can anyone help. This is extremely frustrating.

    • 11 replies
    • 3.4k views
    Flood and Flood's wife
  5. junior.sousa
    Started by junior.sousa,

    I’ve noted that the option “Log non-critical events” was removed from Report and Quarantine settings on KSC 21.3.10.391. It’s a bug or a definitive change?

    • 1 reply
    • 1k views
    junior.sousa
  6. Guest #12889
    Started by Guest #12889,

    Hello. I uninstalled Kaspersky from my MacOS but it seems like it hasn't been completely uninstalled. I'm researching for my blog post in which I test various antivirus. When I tried to install another antivirus, it gave me error that Kaspersky is still installed, and thus that new antivirus cannot be installed. Also, when I click the services dropdown in any file options, it still shows me the option to scan with Kaspersky even though I cannot scan because Kaspersky is fully uninstalled from my MacOS. But it seems like some traces are left. I don't have the license to re-install Kaspersky. Can you please help resolve this issue? I had Kaspersky Security Cloud installed a…

    • 1 reply
    • 1.3k views
  7. dovrha
    Started by dovrha,

    Hello, why does Kaspersky often warn me about update_dyld_shared_cache trying to access webcam? I use a mac. I don’t know what this is and didn’t find much info on google either. Any ideas? Is it something to worry about? Thank you!

    • 0 replies
    • 1.4k views
    Flood and Flood's wife
  8. Battlestations

    Had a malicious object detected today: The strange thing is user “thema” is not something I created and is not listed in admin under users? Upon looking at the folders of this account it just looks like a copy of my admin account with my downloads etc… Event : Malicious object detected User : DESKTOP-VN5A7N3\Me General User type : Active user Component : Virus Scan Result : Detected Result description : Detected Type : Trojan Name : HEUR:Trojan-Downloader.Script.Generic Precision : Heuristic Analysis Threat level : High Object type : File Object name : NEK9580915606.js Object path : C:\Users\thema\AppData\Local\Packages\microsof…

    • 0 replies
    • 1.4k views
  9. ebecks
    Started by ebecks,

    Hi! I keep on getting a Kaspersky Security Cloud notification about Malware being detected. It says: Detected: MEM:Trojan.Script.AngryPower.gen Location: System memory When I chose the option to disinfect and restart the computer, either it does that, restarts, and says that the object was disinfected, or I’ll get some sort of System32 error and then my computer has to be restarted to work again. I keep on getting the Kaspersky notification, and I am pretty computer illiterate so I’m not sure what to do about this. Any help would be appreciated! Thank you!

    • 0 replies
    • 3.2k views
  10. SorinTitan

    Good evening, Recently i have purchased a subscription of Total Security for 5 devices thinking that it would benefit having it on my iPhones and iPad (on the description page it says that it’s working on macOS and iOS); Unfortunately Total Security its not covering iPhones or iPads so i ended up with only 1 device being covered from a total of 5. I would love to change my subscription from Total Security into Cloud Security considering ability to get full protection on my iPhones/iPads. Is there anyone out there that went through some similar situation? What products do you guys recommend to cover 1macOS, 1Windows, a couple of iPhones/iPads? Regards,

    • 0 replies
    • 679 views
  11. Help

    I was trying to uninstall Kaspersky using the kaspersky removal tool. And halfway there I restarted the pc because of a windows 11 update and after the update my keyboard and mouse stopped working BUT both still works in the bios please help

  12. IanRC

    Most of the time password manager works fine with only the appropriate login names and passwords displayed for any particular website. However, for one particular banking website, when pressing on the Kaspersky key next to the login name field on the login webpage password manager displays virtually all the stored login names it has saved rather than the login names for that particular website. This means I have to scroll through all the other account logins to find the login name for that particular website. I have previously reported this issue to support but it remains unresolved. Grateful for any potential solutions.

  13. ANdreLL

    I have the most recent and updated version of my windows and kaspersky, after i dowloaded my KSC, the adobe premiere pro 22.0 (thats adobe is original from the official site and i pay every month) has stoped working and doesnt opens anymore. How to solve this problem?

    • 0 replies
    • 1.1k views
  14. Guest

    My mouse keeps jumping to the left corner of the screen, my mouse is a superlight from logitech and i tried many other good brands mouses even NEW mouses and EVERY singles one does the same thing, as you can see in the following video. Trying to solve the problem i saw this on the mouse drivers PLEASE HELP ME I DONT KNOW WHAT TO DO ANYMORE!

  15. Guest #17046
    Started by Guest #17046,

    I have just installed Kaspersky Security Cloud (Free) with Windows 10. Previously I was using Windows Defender. Now when my PC starts or logs in it always takes about 3 minutes!!!! How can this be stopped please else I will have to uninstall Kaspersky. Thank you.

    • 2 replies
    • 832 views
  16. mhasan09

    I have been using Kaspersky security cloud for last 02 years and my subscription paid till February 2023. Today after update Kaspersky asked me to reboot the system and after that my product category downgraded to the Kaspersky Plus why? This is very unprofessional and theft of customer by Kaspersky If i have paid for Security Cloud they should have allowed to me upto paid tenure Please someone guide me

  17. Guest #20915

    Hello, I recently downloaded Kaspersky. When it finished downloading/setting up, it forced me to create a mykaspersky account. When i got to the create password part, everytime i would enter a key, it would automatically add another input. If i used shift + a letter or number to get a modified character, it would happen twice (once when i pressed down shift, and again when i hit the letter or number i was trying to modify) Example, lets say i wanted to make my password “Kaspersky1*”, (i will be using “x” to represent the added character) It would come out like this, “xKxaxsxpxexrxyxx1xx*x” . Is this normal or what?

    • 0 replies
    • 846 views
  18. RuiOliveira20
    Started by RuiOliveira20,

    Hey! 2 months ago, I was receiving multiple “Network Attack was blocked” notifications and apparently it was a false positive. It said “added to the exclusions.” Now, a couple months later and after an update, I keep getting the same notifications but this time it doesnt say that it was added to the exclusions. It says “Not processed”. I’m guessing that it’s a false positive since the context is the exact same but can please someone help me about it?

    • 0 replies
    • 1.1k views
    Anton Mefodys
  19. DimaAmid22
    Started by DimaAmid22,

    Hello, I started to get port scanned in early May of this year. I think the attacking IP’s are spoofed, so they aren’t really the ones from my LAN (Not too sure), but I’m still worried. I understand that port scanning is normal, but my router IP seems to periodically port scan 873 at almost exact time. I made sure that the blocked IP’s are blocked for 32000 minutes (~20 days). However, the same IP keeps attacking couple of days later. So I’m really confused. I attached a screenshot. Any help would be appreciated. Windows Version: Windows 10 (Version 21H1 (OS Build 19043.1052)) Kaspersky Version: Security Cloud (21.3.10.391 (b))

    • 1 reply
    • 1.1k views
  20. TheMattWhitey

    The notifications on the “Devices in My Network” keeps turning itself back on after selecting “disable notifications” on the “…”, telling me when a new device connects to the network. This is an intermittent issue and it does tend to stay off for a while. I am assuming others have this problem as I am getting the same thing happens on all my Windows 10 devices. Note: This may be linked to my router as I do have a script so that it reboots itself every so often to clear all caches and to receive a new IP from my ISP. I would prefer not to disable all notifications.

  21. mokaz
    Started by mokaz,

    hi there KL teams, As we already have the "Pause Protection" menu item, I'd really appreciate a "Pause Notifications" button as well. Thus completely silencing the app for a given amount of time (1h/2h/4h/1day).. It is a bit annoying when a popup show's up in a middle of an online meeting while you present something... Also there are some screen notifications from features like "Secure Keyboard Input" which, if possible, I'd like to "discrete". Let me know, Cheers, m.

  22. kakashi_hatake
    Started by kakashi_hatake,

    ideas to improve make a new engine to detect if you computer was hacked add a new anti exploit for cpu attack or cpu vulneravility to prevent hackers gain access to the cpu remotely or ect and for the gpu too improve hidden network attack ,bot,adware,scrips ,backdoor,and more detect hidden computers in your pc improve anti keylogers to prevent hackers steal your information or credit card or ect improve detect if your browser when you open it is been tamper by a malware or unknow program most malware modifie the browser and inject virus to steal information improve network manipulation detection make a profecional firewall most normal firewall are trash ar…

    • 0 replies
    • 1.9k views
    Flood and Flood's wife
  23. UserTM

    I had a nightmare during the Kaspersky installation on a Windows 7 laptop. After entering the activation code, the "add" button was not visible. I changed the screen resolution several times, but that didn't help. Finally, I changed the view to "Portrait" and by moving the application up and down and left and right I was able to complete the installation. It was a nightmare.

  24. Chris101
    Started by Chris101,

    I downloaded and purchased the software from this site. I have no received an activation code. Feeling ripped off and annoyed at the lack of online support.

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  25. Guest #12155

    Kaspersky Security Cloud Version 20.0.14.1085 (k) This popup does not have any way to close except exiting the program.

    • 18 replies
    • 4.5k views
    Flood and Flood's wife

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