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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. Danila T.
    Started by Danila T.,

    Hello! If you can't find an answer to your question in the Knowledge Base and through searching the community forums, you can create a new topic with a question. Before you post a new topic in the Kaspersky Support Forum, please read the Forum rules. When creating a topic, be sure to specify: Version of your operating system (How to find the version of your operating system). Name and version number of the Kaspersky application (How to find the name and the version number of a Kaspersky application). Explain in details the nature of your problem. If necessary, attach a s…

  2. Danila T.
    Started by Danila T.,

    Kaspersky Security Cloud is an adaptive security system for your devices. The application adjusts to your activity and gives recommendations on better protection. For example, when you connect to unsecured wireless networks or open online payment pages, the application will prompt you to turn on protection of wireless connections and the Safe Money component. You must have a My Kaspersky account in order to use Kaspersky Security Cloud. My Kaspersky is a one-stop point for protection of your digital life and those you care about. Monitor all your digital devices and those you have shared protection with, on one screen. Use a convenient online interface to manage your Kasp…

    • 0 replies
    • 17.9k views
  3. zied rguez

    Bonjour à tous, En fait, j’aimerais savoir s’il est possible d’installer Kaspersky Endpoint (version Cloud) via la ligne de commande en mode silencieux, sans utiliser de GPO. Merci d’avance.

  4. Diopets
    Started by Diopets,

    I have a subscription to Kaspertsky cloud, but i acces by my gmail acount, so the moment i wan´t to make any change of the divices it ask for my pasword but it shows invalid, i tried to change but the problem is, that i would get a security code but i don´t ever get one. so at the end i can cancel, or change anything on my Kaspersky acount, i can´t even have my PC to use the software bacause it would said my password is wrong.

  5. Serhat

    I have been using Kaspersky Security Cloud for many years now without any trouble. What is happening right now is unbelievable, a secure website which I am 100% sure of, is not opening because stupid Kaspersky doesn't let me open it!!! WHY IS THIS APPLICATION MAKING A DECISION ON MY BEHALF? I need urgent support to fix this matter please!

    Flood and Flood's wife
  6. UserTM

    I had a nightmare during the Kaspersky installation on a Windows 7 laptop. After entering the activation code, the "add" button was not visible. I changed the screen resolution several times, but that didn't help. Finally, I changed the view to "Portrait" and by moving the application up and down and left and right I was able to complete the installation. It was a nightmare.

  7. amr alaa

    The Kaspersky Security Cloud free version is available on the uptodown website for computers. Is it excellent for protection? I trust the company as it provides strong protection.

    Flood and Flood's wife
  8. amralaa

    I bought Kaspersky Security Cloud Personal and I want to know whether there is a difference in protection and whether I can be reassured with Kaspersky Security Cloud Personal

    Flood and Flood's wife
  9. Guest

    My mouse keeps jumping to the left corner of the screen, my mouse is a superlight from logitech and i tried many other good brands mouses even NEW mouses and EVERY singles one does the same thing, as you can see in the following video. Trying to solve the problem i saw this on the mouse drivers PLEASE HELP ME I DONT KNOW WHAT TO DO ANYMORE!

  10. erickton
    Started by erickton,

    Suddenly, KAV is blocking apps (Quicken, MS Teams, New Outlook) that were not previously blocked. I had to disable protection temporarily to verify it. And now, create new exclusions for every app that is blocked.

  11. Raven

    This is the best cyber security product for all your loved one's devices from one account. Made for the family security expert, every family has one.

  12. Daniel Free
    Started by Daniel Free,

    The "Where is my device" feature turns off about every other day on my Samsung Galaxy S22 phone. Software info: One UI ver: 5.1. Android 13. Any suggestions what to do?

    Flood and Flood's wife
  13. SlizerTheChosen

    HI everyone facing the weirdest issue I have faced. I have Kaspersky Security cloud It causes issues for me in steam like during remote sharing/steam link to tv , However the weird issue is If I uninstall or remove Kaspersky completely Steam will always be in offline mode and will not connect to the internet If I install kaspersky security cloud back then steam will start working in online mode I have tried installing and uninstalling steam this issue seems like a major problem. I have clean removed Security cloud using Kaspersky removal tool as well. I did not face this issue with Kaspersky total security or anything but its mainly with security cloud I tried instal…

    Flood and Flood's wife
  14. roadlesstraveller
    Started by roadlesstraveller,

    I got my renewal notice today by email. It shows an old home (postal) address. Where do I need to go on My Account to amend this? (I use Windows10)

    Flood and Flood's wife
  15. rv 419 68
    Started by rv 419 68,

    Kaspersky opened up today and asked me to press a button to learn more about switching to their new free version. Still, when I press this button it takes me to the website about the learn more for a split second then puts me into the main Kaspersky page and in french for some reason (I'm Canadian but I haven't set my language to french at all.)

  16. rv 419 68
    Started by rv 419 68,

    So, Kaspersky launched up for me and said to press a learn more button about what to know when switching from Kaspersky security cloud free to their new version. When I press the button it shows me the Learn more website for a split second then redirects me to the main Kaspersky site in french (I'm Canadian but I don't speak it) Why does this happen?

  17. mokaz
    Started by mokaz,

    hi there KL teams, As we already have the "Pause Protection" menu item, I'd really appreciate a "Pause Notifications" button as well. Thus completely silencing the app for a given amount of time (1h/2h/4h/1day).. It is a bit annoying when a popup show's up in a middle of an online meeting while you present something... Also there are some screen notifications from features like "Secure Keyboard Input" which, if possible, I'd like to "discrete". Let me know, Cheers, m.

  18. Garb
    Started by Garb,

    Hello, I have the same problem as that discussed in the following thread: However, the thread has been closed in 2021 without providing a final resolution. Can you please fill me in on the way to fix this issue? Thank you very much.

  19. NDABBRU
    Started by NDABBRU,

    Salve, vorrei sapere se Kaspersky Security Cloud Free protegge anche dagli attacchi di port scan. Grazie.

    Flood and Flood's wife
  20. UEFI Rootkit
    Started by UEFI Rootkit,

    Kaspersky Security Cloud will absolutely, positively NOT honor the exclusion of "*HackTool.Win32.RouterScan.a". UDS,HEUR, and VHO have been added for both the executable file and its accompanying "librouter.dll" file. To clarify the object exclusions: UDS:HackTool.Win32.RouterScan.a (RouterScan.exe) HEUR:HackTool.Win32.RouterScan.gen (RouterScan.exe) HEUR:HackTool.Win32.RouterScan.gen (librouter.dll) HEUR:HackTool.Win32.Convagent.gen (librouter.dll) UDS:HackTool.Win32.RouterScan.a (librouter.dll) VHO:HackTool.Win32.Convagent.gen (librouter.dll) All of these have been added to the threats & exclusions list, but KSC continues to block …

  21. NDABBRU
    Started by NDABBRU,

    Hello, i would like to know if the Kaspersky Security Cloud Free email protection module also protects the email client: "eM Client" Thank you! Nunzio

  22. raul1ro

    Windows 11 Pro 64bit - build: 22621.1105 Firefox(109.0) Kaspersky Security Cloud(free version - 21.3.10.391 j) Hello, When I enter on some chart from Binance (ex: https://www.binance.com/en/trade/BTC_BUSD?theme=dark&type=spot), the data(tick-price, bids, asks, etc.) is not updating in real-time and I have to refresh the page to see the last data. I have added `binance.com` as trusted domain, but the problem still persists. I have tried to stop the protection one by one (Web Anti-Virus, File Anti-Virus, etc.), even completely Pause, but still not working. I observed that if I stop(exit) Kaspersky, the data st…

    Flood and Flood's wife
  23. SunnyTan
    Started by SunnyTan,

    HI, can i ask how to perm solution for kaspersky, my phone vivor v25 pro , everyday asking once i on kaspersky apps, can it be fixed or i will thinking on stop subscription if no solution since KASpersky unable to resolved it. my tablet passsword manager until now, it unable to resolved as EVERYDAY ASKING FOR PASSWORD.... PLEASE STOP SELLING IF THIS KIND OF BUG NOT RESOLVED.

    Flood and Flood's wife
  24. iJohnnyCash

    Almost every day I have to close the Kaspersky which means that sometimes I forget to reopen it when I don't need anymore apps. Mostly the issues are with the messengers like Facebook Messenger and WhatsApp. For example, with active the Kaspersky, I can't send files through the WhatsApp. Windows Apps path is like C:\Program Files\WindowsApps\[random string]\app\[app name].exe, with that random string to be changed from time to time. So, I have to add as trusted applications these programs again and again, or just kill the whole Kaspersky when I use these apps.

  25. Jac0
    Started by Jac0,

    hi, looking for my phone and no luck w Google's Find my device , nor ringing it from another phone, I deviced to try the feature of Kaspersky's Security Cloud to sound an alarm on my phone... I went to devices and get to read : "How do I turn on? Open the Kaspersky Internet Security for Android app on your device and turn on the Alarm feature." Pretty neat to have a feature designed to find your phone (so when you DO NOT have it with you) to be off by default , and only to be turned on via the phone itself ! No, there must be a way to do this remotely , and I found indication of such possibility here (https://sup…

    Flood and Flood's wife

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