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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. jiaobaoyun51

    INC000010857583。Software open no response, KIS, KAV, KFA do not have this problem

    • 10 replies
    • 6.9k views
  2. I have formatted my device aft
    Started by I have formatted my device aft,

    I have formatted my device after formatting. The activation code is not accepted

    • 1 reply
    • 5.9k views
  3. Guest #2330
    Started by Guest #2330,

    I have KSC 2019 installed on my sons sys. He uses steam to play his games. He tries launching Rainbow Six Siege and gets a "A ubisoft service is unavailable" error. I've researched it a little and it says to allow it through the firewall. Shouldnt KSC notify me and auto set this up? And how do I safely allow something through my firewall while keeping my protection intact? Any help would be great. Oh i have Windows 10 latest updates.

    • 1 reply
    • 11.9k views
    Wesly.Zhang
  4. Carol Ann

    I would add websites to safe money and then when I would go to that website the screen would be edged in green like it should be. But then it would start edging all screens in green, even if I asked a general question of Google. I have Google fiber for my internet. Now when I try to access certain websites, that I have been using with no problem, I get a message that says "This site can't be reached." For instance WalMart. I make purchases from them from time to time. Has always worked great. Now I either get that message or if I try other links offered on my Google search the website will pull up, but it doesn't look normal. It looks like an outline with headings…

    • 1 reply
    • 8.2k views
    Wesly.Zhang
  5. PerOle

    When running Kaspersky Free AV today on my imac, it detected a malware called HEUR:Trojan.Script.Generic. However, when trying to solve this issue, Kaspersky Security Cloud returns the message that it cannot disinfect the object since : The object cannot be found. Only choice is to ‘skip the step’. However, the problem is still flagged in the security cloud overview as ‘not resolved’. I am running Windows 7 on an imac (bootcamp). Has anyone experienced this issue ? And how did you deal with it ? Can it simply be a false positive ? And if so, how do I find out ?

    • 3 replies
    • 2.3k views
    Anton Mefodys
  6. Snowwolfboi
    Started by Snowwolfboi,

    hi Forum why do my kaspersky update but still keep the 21-3-10-391© and not update to version 21.3.10.91(d) what shall i do

    • 1 reply
    • 933 views
    Anton Mefodys
  7. statzro
    Started by statzro,

    Received email - auto renewal next month. I know that card on file expired end of 2020, so clicked on "update payment information." That takes me to store.kaspersky.com, requiring an Order Number and Password. Since I never received a password, I click "Forgot Password?" Receive box with message "Your password will be emailed to the email address that you supplied when you placed your order." I have been using the same email address for a couple decades...I check spam and other filters. Nothing ever comes. Tried/repeated this process over multiple days. That avenue is a dead end. So I log into my.kaspersky.com and go under account settings -> Bank card, it only g…

    • 3 replies
    • 2.4k views
    Flood and Flood's wife
  8. Guest #23098

    Whenever “DellSupportAssistRemedationService” tries to create backup, it’s being identified by Kaspersky as a high risk trojen and attempts to delete it. This can cause issues to system stability and i’m also puzzled if this is a false positive or a real trojen. Pls help. Following are the details in the log. Result description: Detected Type: Trojan Name: HEUR:Trojan.Win64.Reincarnation.gen Precision: Partially Threat level: High Object type: File Object name: F150FB5FE145DBF8A7829452226EBA983C0441D6.exe Object path: C:\ProgramData\Dell\SARemediation\SystemRepair\Snapshots\Backup MD5: 8A874AF5C543A7FA5A4BEF61E7A1C842 Reason: Expert analysis Databases release date: Toda…

    • 0 replies
    • 2.7k views
  9. WhiteDoor

    How do I make Kaspersky Security Cloud detect viruses in a download before completing it in the browser?

    • 16 replies
    • 1.8k views
  10. uKisuke
    Started by uKisuke,

    Hi, I`m having a problem with Kaspersky Security Cloud. After sometime playing my pc lost it`s connection. It`s not a problem with my network connection since I use a cable and this problem began after I installed Kaspersky. Does anyone know what this could be?

    • 5 replies
    • 1.5k views
    Anton Mefodys
  11. Guest #23041
    Started by Guest #23041,

    After the installation process of Kaspersky Security Cloud has been successfully a problem arises for me here. The application is saying "this application is not available in your region"... Indeed i downloaded the S.E.Asia version from the web. Now i don't know how to remove/uninstall Kaspersky security cloud without any leftovers as it won't even log me in to be able to reach to the so call menu*. In the web guide on Kaspersky website, seem like it is intended only even ones able to log in into application. Here i couldn't even get into the app. My email to My Kaspersky/account is [ removed ]. and yes I'm from Myanmar, a S.E.Asian s**thole currently going all haywire. …

    • 0 replies
    • 1.2k views
  12. Guest #23020

    After 2 days of installation I deleted it because it informed me that my first account is hacked so I changed to another account but it does not work

    • 0 replies
    • 777 views
  13. Levi
    Started by Levi,

    I always get an network Scan.Generic.PortScan to ask is this an fail report of kaspersky? ty

    • 0 replies
    • 1.3k views
  14. taycip981
    Started by taycip981,

    Hello again! I’m using kaspersky security cloud. My problem is kaspersky and defender runs together. What can ı do about this problem?

    • 0 replies
    • 1.4k views
  15. always_working
    Started by always_working,

    Have read the suggestions online to delete cookies / cache once every two weeks. However, if cookies can be stolen and used to identify password, how would that be effective enough assuming attacks are in real-time? Will Security Cloud stop such theft or is the best practice to delete cookies / cache after each browser session? Trying to strike the right balance here so any insight would be helpful!

    • 4 replies
    • 1.7k views
  16. Snowwolfboi
    Started by Snowwolfboi,

    my kaspersky was doing a background scan but it get paused when i use discord, but why does scans get paused by using discord on my pc??

    • 0 replies
    • 974 views
  17. Guest #22618
    Started by Guest #22618,

    Acidentally i clicked a website with the red shield on it after a google search (didnt mean to click it) and promptly got 3 “access denied” notifications for a malicious link with the Reason: Cloud Protection all good until about 10 min later i get 7 (seven!) notifications from the same general URL (mostily .png and .svg acessets from the website) claiming “Previously opened dangerous link detected” with the Result: Not Processed I’ve ran several scans with several tools and all came back clean, and KSC did not quarentined any objects. My question is: what is the meaning of the “Not Processed” Result and should i be concerned about anything? best regards, JB

    • 1 reply
    • 2k views
  18. Guest #22505

    how to block websites in local network with wifi router on desktop and andoriade devices mobile laptop etc with kaspersky security clud family```

    • 2 replies
    • 1k views
  19. Nolimit
    Started by Nolimit,

    I found this topic ( Link)and I have this exact issue except I’m not running any browser extensions. My audio doubles on many video websites, so when I pause or skip or whatever I do with the video audio just keeps going. For example https://streamable.com/699mvb and http://www.rdv.ba/live/ I found out if I go to encrypted connection settings and turn on do not scan they’ll stop double playing (tho I’m not sure if they stop forever because when I had this turned off for a while before I think it came back but not 100% sure). Anyhow, even if it fixes it I’m not sure if I’m losing too much protection and should keep it off or what do I do? I use firefox but this happens o…

    • 4 replies
    • 1.7k views
  20. neonxeon

    Hello, First of all before i describe the problem let me establish the past situation. My OS was windows 10 v1809. I had KSC running on it for the past 5 months. before that I had Windows Defender, I am generally very careful online and after installing KSC I did a full scan and no threat was detected So my PC was clean. Yesterday I upgraded to Windows v1909 from an official ISO that I downloaded using an ESD tool from Microsofts server which was this : Link from a trusted forum that i have been a part of for many years which was this : Link I made a usb with the ISO and installed from usb using setup. Windows upgraded my pc without removing any drivers or programs t…

    • 0 replies
    • 1.2k views
  21. Guest #13480

    How to stop windows security virus protection notification on Windows 10 at start-up, 'Virus & threat protection.Turn on virus protection' (using Kaspersky Cloud)

    • 2 replies
    • 2.5k views
    Chetabahana
  22. ablang

    Every time I access that website I get a couple of notifications on that. Is there any way to have KSC exclude that site from notifications? It’s really annoying.

    • 4 replies
    • 1.6k views
  23. Guest
    Started by Guest,

    I was using kaspersky security cloud and noticed that the email was put wrongly, so I created a new account. I set the region to indonesia (which is not available for any kaspersky product) I then sent a request but so far, no replies. Please change my region as soon as possible.

    • 1 reply
    • 2.6k views
  24. Öztürk Ediz Özdemir
    Started by Öztürk Ediz Özdemir,

    Hello, I want to use kaspersky in Turkish. But since I downloaded it from Kaspersky's English site, there are Spanish and English language options. Can someone help with this?

    • 4 replies
    • 1.4k views
  25. SorinTitan

    Good evening, Recently i have purchased a subscription of Total Security for 5 devices thinking that it would benefit having it on my iPhones and iPad (on the description page it says that it’s working on macOS and iOS); Unfortunately Total Security its not covering iPhones or iPads so i ended up with only 1 device being covered from a total of 5. I would love to change my subscription from Total Security into Cloud Security considering ability to get full protection on my iPhones/iPads. Is there anyone out there that went through some similar situation? What products do you guys recommend to cover 1macOS, 1Windows, a couple of iPhones/iPads? Regards,

    • 0 replies
    • 677 views

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