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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. Guest
    Started by Guest,

    Windows 10 Pro 1909 - Security Cloud Free 20.0.14 Could you please clarify what the rollback element of System Watcher is designed for? Will it ‘restore’ altered system files, only encrypted personal files or both after a ransomware attack? Is it designed to handle only a small number of files ‘missed’ before the ransomware could be blocked, or is it capable of handling a far larger number of files? Are files restored from a ‘cache’ and are there any file size limits other than available hard drive space? Is file rollback protection applicable to files on any connected drive or only the C drive? I ask because I’m considering NeuShield Data Sentinel as a companion …

    • 5 replies
    • 2.2k views
  2. Guest #11797
    Started by Guest #11797,

    Hi, I am developer and developing SAAS application for my client. My application short description is to migrate emails from one account to another account using IMAP. I want to scan the content / files before sending to destination account. is there any specific APIs where i can pass content and files and and APIs give me status if content or files are ok or detect any virus? Waiting for your appreciate response. Thank you.

    • 7 replies
    • 1.8k views
    Flood and Flood's wife
  3. wimorrison
    Started by wimorrison,

    Since upgrading to Windows 10 19041.264 last week I have had several bluescreen crashes from klif.sys in the non-paged pool. Is this a known issue - if it is when will it be fixed, if it isnt a known issue how do I get it fixed? Thanks

    • 2 replies
    • 3.8k views
  4. KimPhysiq
    Started by KimPhysiq,

    VPN drops out and requires manual re-activation. I’d prefer it was always on. Thank you.

    • 0 replies
    • 742 views
    bobbycooper
  5. Gingi41

    Hey guys I have problems with my computer, I want to reboot it, and it obviously it Will delete the app. Is it possible to get the app back on the same computer 🖥?

    • 3 replies
    • 2k views
  6. Alfy

    Hi, my smartphone during a login asked me to synchronize with cloud that I did but soon after I noted that it took away all my passwords registered in all the devices, how can I go back to get my informations saved in Kaspersky password app?...

    • 17 replies
    • 3.3k views
  7. Guest #11569
    Started by Guest #11569,

    I have a virus in windows registry but i dont know if kaspesky security cloud scans and fix registry. Any help? I can only afford free antivirus so what antivirus should i download to fix this problem. Thanks

    • 4 replies
    • 3k views
  8. Guest #9445

    Kaspersky Security Cloud istelling me that I “have connected to a new Wi-Fi network.” It’s the sameone I’ve been using am I being scammed? Using Kaspersky free for 30 days . This is about day 15 of my 30 days.

    • 5 replies
    • 2k views
    Flood and Flood's wife
  9. RichardR
    Started by RichardR,

    Hi, since I upgraded to Kaspersky Security Cloud my internet has virtually stopped working. The only way I can achieve anything is to turn it off. Running BT Speedtest, with Kaspersky turned off I am getting a ping of 44ms, download speed of 16.5 to 18.5 Mbps and upload speed of 0.8 to 0.9Mbps. When I turn on KSC, speed test returns 0 for all of these. I have made all the recommended changes to the configuration, no difference. To access this site and post this message, I have had to turn it off. I have paid a two year subscription and I feel I have wasted my money. Lenovo Ideacentre F0BY PC Intel core i3-6006U CPU, 8GB Ram Windows 10 64 bit

    • 0 replies
    • 1.4k views
  10. DavidGB

    I recently started using Kaspersky Security Cloud Personal, not having used a Kaspersky product before. This evening it informed me there was an update available for the K-Lite Codec Pack, which I’ve previously updated myself (it checks for and notifies of updates itself every couple of weeks). I clicked to allow KSC to do the update. Part way through the update I started getting warnings flying open from KSC demanding to know whether to allow or block various things - mostly Registry changes, many for each of the various different components of the K-Lite Codec Pack. It went on and on flashing these up for over TEN MINUTES. MANY tens of demands for permissions, each …

    • 0 replies
    • 910 views
  11. Guest

    I’m installing the free version of Kaspersky Cloud but can’t finish the installation because I get a error message: I downloaded the application from https://www.kaspersky.com/free-antivirus and selected The European Union version as I’m from Croatia which is part of the EU. In My Kaspersky as on my PC the system locale is set to Croatia, also I tried to install the Global version but still get the same message. My best guess is that Kaspersky Cloud is not available in Croatia, can someone confirm this for me if they have a similar problem or if I’m wrong help fix the issue.

    • 20 replies
    • 5.6k views
    Flood and Flood's wife
  12. mkcreate
    Started by mkcreate,

    It has been 7 days since the rootkit scan stopped working and it used to do it everyday. Also the vulnerability scan gets stuck at 50%. I feel there might be a virus/malware although when I do a full scan it doesn't show anything. I downloaded what might have been an unsafe file and next day these problems started. Any help much appreciated. I have KIS 20.0.14.1085

    • 0 replies
    • 1.5k views
  13. BeardyDude

    Has anyone else got noticed a throttling of incoming SMB transfers when KSC is active? And is there a way around it!? Quite like the product otherwise! Took a while of headscratching as to why my NAS wasn’t performing as expected, with fast uploads in the 750MB/s-900MB/s region as expected, but slow downloads, hitting a wall at just over 270MB/s….. disabling kaspersky see’s it back where it’s supposed to be. If it’s a known thing, we need a way to disable whatever scanning slows things down for traffic incoming from specific hosts or networks! It might not be much of an issue over gigabit, but as multi-gig gets more common and more home networks are moving to all …

    • 0 replies
    • 1.8k views
    ultra_seyed
  14. CTN

    How to minimize the green panel on bottom right of screen when connected to KSC

    • 5 replies
    • 2.2k views
  15. codingchristoff
    Started by codingchristoff,

    In the list of devices, I can see that smart-plugs are missing from the list. Would be great to see options to either add our own custom device types or at the very least expand the list to include more items.

    • 2 replies
    • 1.9k views
    Flood and Flood's wife
  16. ram.bhandari8186
    Started by ram.bhandari8186,

    Hello team, I’m in the middle east and trying to get the secure connection its saying its not available in the country :(

    • 2 replies
    • 1.8k views
    Flood and Flood's wife
  17. DavidGB

    I installed Kapersky Security Cloud yesterday, having never used a Kaspersky product before. I am gradually managing to get it set as I want, but have one irritating problem. On a full scan it found four .exe files it claimed were one kind of malware. They are not - they are all old installers for 3D CGI resources from a particular company from before they switched to providing products as .zip files. So I used the option in the notification Centre to Resolve by Add to exclusions. Then, on a further Full scan, despite those exclusions it found the same four files again … this time claiming they were a different type of malware. So again I went though Resolve by adding t…

    • 0 replies
    • 1.6k views
    Flood and Flood's wife
  18. Skipper
    Started by Skipper,

    Has anybody tried to use Trusona with Kaspersky? I was looking to use Trusona or at least try it out but not sure if it is compatible with Kaspersky products. Any info?

    • 2 replies
    • 1.8k views
  19. BrianE
    Started by BrianE,

    Kaspersky Secure Cloud has advised me of a weak setting on my Galaxy A3 Andoid mobile, but I'm not sure what I need to do to satisfy the alert in Kaspersky so that it doesn't keep flagging this up. Can any advise please and provide precise steps to take?

    • 10 replies
    • 8.3k views
    Flood and Flood's wife
  20. pistolasxD

    I was wondering if we could remove all web threat notifications without removing all kaspersky’s notifications entirely in the Cloud free version. I think that option is only available in the paid version and that really annoys me. Is there any future update that will allow us do that I said previously or there isn’t intention in doing that? The best regards from Portugal.

    • 2 replies
    • 1.6k views
    Flood and Flood's wife
  21. David27
    Started by David27,

    Hi. When downloading Security Cloud Free, I’ve noticed that when selecting The European Union, it comes only in English. And it says: “If you are in the territory of the European Union (EU) and/or plan to use the software in the territory of the EU, then you must select the “The European Union” from the drop-down menu in order to download the software intended for use in the EU. This will ensure you download the software compliant with the General Data Protection Regulation (GDPR).” If I want “portuguese”, I would had to download the version from Brasil’s website, but then it wouldn’t be for the European Union. Portugal’s website only shows Security Cloud to buy, no …

    • 4 replies
    • 2k views
    Flood and Flood's wife
  22. Guest #10717

    Hello, I just installed free “K security cloud” protection, and after 15 or 20 minutes, KA displays this message: “LICENCE KEY IS LOCKED - Your license key is in the blacklist.” What is the problem? Thank you in advance, jcd

    • 2 replies
    • 1.6k views
  23. Guest #10662
    Started by Guest #10662,

    Hello, I’m trying to open Kaspersky Security Cloud and stuck at login step. It keeps saying that [Connection problem: No connection to My Kaspersky. Please try again later.] Then I go to https://my.kaspersky.com/ to check if my account works, and here is the result: Click on “Sign in” and it’ll be lastingly loading. Reset the site several times and I can input my account yet the response is [Could not sign in. Please try again later.] I need help!

    • 6 replies
    • 4.4k views
    Flood and Flood's wife
  24. masteryoda1041

    For times when I visit a website that is in my “Safe Money” list, is there a setting in Kaspersky Security Cloud - Personal that allows me to choose whether or not to share my screen with someone over Skype and/or Zoom? I could have sworn there was a setting somewhere related to screenshots in “Protected Browser,” but I can’t seem to find it.

    • 6 replies
    • 2.4k views
    Flood and Flood's wife
  25. gurtajcom
    Started by gurtajcom,

    Hello Kaspersky Team kindly please scan my website https://gurtaj.com Regards Gurmeet Singh Sandhu

    • 0 replies
    • 1.7k views

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