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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. Mqtty_
    Started by Mqtty_,

    Just wanting to leave a positive review, Kaspersky has never done me wrong, had a couple screen freezes here and there when i mixed BitDefender with Kaspersky but i’m not here to complain i’m simply here to thank the developers of this amazing software for wanting to keep the cyber community safe :) I have a rather beefy computer so i haven’t had any lag issues or anything, i’m running Nvidia Geforce RTX2080 Super with a i7-8700K with 16GB of DDR4 ram running at 3200MHZ i believe with a 1TB M.2SSD. If someone from the development team sees this, could you satisfy my curiosity and maybe tell me how many lines of code are in Kaspersky. Coding interests me, even though as of…

    • 0 replies
    • 897 views
    Flood and Flood's wife
  2. Guest
    Started by Guest,

    Kaspersky Security Cloud 20.0.14.1085k Windows 10 Pro 1909 64Bit Thunderbird 68.9.0 64Bit Web pages can be viewed within the Thunderbird e-mail client, but if I browse to a phishing test page it shows phishing protection is not active. I have the browser extensions for Chrome and Firefox which all operate correctly. Is Kaspersky URL / phishing protection configurable for Thunderbird? Could you also please clarify if, with the default Kaspersky Security Cloud Mail Anti-Virus settings, my e-mails via Thunderbird, are protected? Or do I need to configure the system further? Scan Pop3 and IMAP Traffic is ticked. Allow antivirus clients to quarantine individual e-mail …

    • 18 replies
    • 3.4k views
  3. herbeapuce

    Hi. I would like to know if using kaspersky will burn more of my allowed data (from my internet provider), as oppose to a non cloud program ? does the program always communicate with the cloud? if not, at what frequency does it communicate ? thanks

    • 5 replies
    • 940 views
  4. korentas

    In the last month we noticed that downloads (whether using Chrome or Firefox) get corrupted while Kaspersky Security Cloud is active. However when Kaspersky Security Cloud is disabled, all files are downloaded normally and without any problem. This problem is particularly acute with compressed files. What could be the problem? Is it perhaps a bug?

    • 3 replies
    • 1k views
  5. Guest

    iMac with Big Sur 11.2, new Mac and the firewall in system preferences is turned on in stealth mode. I installed Kaspersky Personal Cloud on my iMac. I am not sure if Kaspersky includes a firewall in their software for Macs, so my question is should i leave my firewall turned on in system preferences or does Kaspersky Cloud include a firewall to protect my Mac?

    • 1 reply
    • 1.1k views
  6. Anya

    I recently uninstalled KSC because i noticed Kaspersky Protection extension for Edge and Chrome was causing delays in facebook. I tested the extension with a fresh installed windows 10, with just Kaspersky protection extension enabled. When using facebook with the extension enabled, scrolling up and down had a significant delay between mouse action and screen result. Typing was also affected, with delays between word typing and screen results. Disabling kaspersky extension always solved the problem. The tests were conduced with Antibanner, Antitracking and SafeMoney disabled. I tried to enable and disable URL scan check but it didn’t make any difference. The problem …

    • 3 replies
    • 2.2k views
  7. Battlestations

    Had a malicious object detected today: The strange thing is user “thema” is not something I created and is not listed in admin under users? Upon looking at the folders of this account it just looks like a copy of my admin account with my downloads etc… Event : Malicious object detected User : DESKTOP-VN5A7N3\Me General User type : Active user Component : Virus Scan Result : Detected Result description : Detected Type : Trojan Name : HEUR:Trojan-Downloader.Script.Generic Precision : Heuristic Analysis Threat level : High Object type : File Object name : NEK9580915606.js Object path : C:\Users\thema\AppData\Local\Packages\microsof…

    • 0 replies
    • 1.4k views
  8. Guest #18397
    Started by Guest #18397,

    I have designed a website for my business but the problem is the customer are saying that it get stuck when they are placing the order can you provide me a solution. Thanks

    • 2 replies
    • 1.1k views
  9. Flood and Flood's wife

    Hello Kaspersky Technical Team, @Igor Kurzin: Does the 21.2 Support statement cover Online Chat? It’s not mentioned/defined in associated help documentation. & Support page Help ❔ link redirects to 404, page not found error persists: Contacting Technical Support How to get technical support Thank you🙏 Flood🐳 +🐋

    • 0 replies
    • 688 views
  10. bao123
    Started by bao123,

    I want to buy kaspersky unlimited subscription, but I don’t found it in the internet. Send me link if you can. Thank you

    • 12 replies
    • 2.8k views
    Flood and Flood's wife
  11. MaxNwr

    I did a full scan on kaspersky and left it overnight. The next morning i checked and it’s still stuck at 1% but it says that around 850 000+ files have been scanned, and that number is constantly increasing. Is there anything i can do to fix this? i doubt my pc has 850 000 files (and thats still 1%). I did a quick scan and it scanned 3710 files and ended relatively quickly taking around 10minutes.

    • 0 replies
    • 1.8k views
  12. Guest

    For a couple weeks, ive been noticing sites being blocked due to “SSL connection with invalid certificate detected” in Kaspersky Security Cloud Free, and only now I realized its only when my DNS (NextDNS) is running, and the only way ive been able to sort of fix it has disabling encrypted connection scanning or adding the sites to the exclusions, and I was wondering if there was some other way to fix it.

    • 3 replies
    • 2.5k views
  13. Guest #13403

    So in Devices in My Network I can monitor my devices connecting to it and a lot of strange and suspicous things are happening from all devices connected to my router being shown as online all at the same time even when some are powered off or just with Wi-Fi turned off. The devices are two smartphones, one laptop where two devices are shown, I assume the second one with the same name is from the Wifi? Still turned off and was shown alongside all other devices as connected. I’ve run a complete scan in Kaspersky aswell as Malwarebytes and it’s clean so it seems. I am concerned of a possible breach in my network. In my old router it already happened, my ISP recently inst…

    • 2 replies
    • 3.8k views
  14. maron
    Started by maron,

    Dear Kaspersky Team, How’s things?, Your new free antivirus is superb and a huge improvement and glad to have found it. I just now found your free version which is 21.2.16.590 and would like to find your Kaspersky Beta Cleaner included as I noticed that program has been removed in 2020.I have moved over to your free antivirus even after another websites graph has shown that one of your rivals has done better than you but highly doubt this is the case. Also with my other installed antivirus which i had before moving onto to yours and noticed in 2021 I was still very easily able to fully explore all infected files/programs once the al…

    • 0 replies
    • 983 views
    Flood and Flood's wife
  15. Ammar066
    Started by Ammar066,

    إضافة أكبر عدد ممكن من التفاصيل، من خلال تقديم التفاصيل التي سوف تجعل من السهل على الآخرين للرد

    • 0 replies
    • 788 views
  16. Oleg2

    While my Chrome extension is installed and activated. US customer support advised me to remove my existent extension and install new from provided link. I did so but nothing changes - at this moment there are 8 new messages in my system notification area. I notified customer support about the problem but they do not answer me.

    • 8 replies
    • 2.7k views
  17. Elfand

    When I use sites of google family (youtube, google drive, gmail, meets) the notification that google is using my webcam appears also if I am on a page that doesn't require it. Why does this happen?

    • 0 replies
    • 836 views
  18. Guest #12066

    Kaspersky Free Cloud is slowing down my browsing experience. Especially when I’m editing WordPress sites. I find it mostly when i’m typing in Text Boxes

    • 9 replies
    • 2.3k views
    Flood and Flood's wife
  19. Guest #17046
    Started by Guest #17046,

    I have just installed Kaspersky Security Cloud (Free) with Windows 10. Previously I was using Windows Defender. Now when my PC starts or logs in it always takes about 3 minutes!!!! How can this be stopped please else I will have to uninstall Kaspersky. Thank you.

    • 2 replies
    • 847 views
  20. Guest #16807
    Started by Guest #16807,

    Hi everyone, I am performing a trial of Kaspersky Cloud and need to add local file path exclusions on individual servers that I don’t want to do through the cloud console. When I click on the client, the add exclusion is greyed out. I have looked for a setting to enable this. Anyone know where the setting is? Thanks in advance.

    • 2 replies
    • 1.6k views
    Flood and Flood's wife
  21. Thomas Steuer

    i have purchased and upgraded my license to family premium account but after 48 hours I didn’t receive account information. Please solve it. Thanks

    • 0 replies
    • 830 views
  22. Guest #16841

    Hi, Everytime I install Kaspersky Security Cloud I have a recommendation about recovering extentions settings because it could contain malware. However when i'm using Kaspersky Internet Security i'm not getting this. Is there any possible way for myself to counter this problem?

    • 0 replies
    • 637 views
  23. Guest #16708
    Started by Guest #16708,

    I'm trying to uninstall the free version of Kaspersky Security Cloud from my Windows 10 laptop and when I try to do so it freezes at the "Preparation for the Installation" screen. Please help. I've attached a print screen. The program is interfering with software from work,.so i can't have it installed. Thanks in advance for your help!

    • 2 replies
    • 1.7k views
    Flood and Flood's wife
  24. Breathe!
    Started by Breathe!,

    I just get a blank tab, any question mentioning them does the same.

    • 0 replies
    • 965 views
    Flood and Flood's wife
  25. Amsvaca2021
    Started by Amsvaca2021,

    I am running the latest version of Kas Security Cloud Free on Windows 10 I have the database to update every hour and it NEVER does. After 24 hours I get a popup notification in Windows Action Center telling me to open KSC. I open it and low and behold…. NO UPDATE

    • 3 replies
    • 1k views

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