Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. Stephen Ng
    Started by Stephen Ng,

    I have been using Kaspersky Internet Security. It will expire in two months’ time. However, I have installed trial version of Cloud Security which allows me only 30 days. If I want to enjoy the discount offered by Kaspersky, should I purchase Cloud Security now and not lose out on the 2 months that I still have from my Internet Security subscription?

    • 4 replies
    • 9k views
  2. BigHotStud
    Started by BigHotStud,

    I play videogames and I enjoy modding said games. I recently modded a Skyrim and I noticed a bunch of “Not Processed” files popping up after doing Full Scans. I also noticed that a file in the Nvidia Corporation directy couldn’t be processed either. Is this something to worry about or no? Most of these files are .zip files, except the Nvidia Corporation installer, it’s a .exe

    • 4 replies
    • 2.8k views
  3. bobo222
    Started by bobo222,

    I just recieved a notification that a quick scan has found no threats while i was playing a game. I didn’t start it and i’m not sure if a quick scan can start itself automatically. Any clue why?

    • 10 replies
    • 1.7k views
    Flood and Flood's wife
  4. Guest #19202
    Started by Guest #19202,

    Hi all, using latest Version of Security Cloud Free - lovely app und doing his job! Only annoying thing is the very “agressive” check report windows popping up every time I plug in an external drive. Scanning the drive is of course right, but i dont want every time getting a report window that nothing was found. I do a lot with external drives, so the clean report is keeping my busy all the time :) Is it possible to deactive that window or just make it coming up when something was found? If not yet, any option to implemt an option for that?! :) Happy Sunday !

    • 1 reply
    • 807 views
  5. herbeapuce

    Hi. I would like to know if using kaspersky will burn more of my allowed data (from my internet provider), as oppose to a non cloud program ? does the program always communicate with the cloud? if not, at what frequency does it communicate ? thanks

    • 5 replies
    • 931 views
  6. amr alaa

    The Kaspersky Security Cloud free version is available on the uptodown website for computers. Is it excellent for protection? I trust the company as it provides strong protection.

    Flood and Flood's wife
  7. Guest #11660
    Started by Guest #11660,

    Is KSC free compatible with CCleaner and Defraggler?

    • 0 replies
    • 2.1k views
  8. Lish1
    Started by Lish1,

    I have installed the famous Minecraft Bedwars PVP client Lunar Client and unable to launch it due to it being blocked by something. Is it being blocked by Kapersky by any chance?

    • 0 replies
    • 1.5k views
    Flood and Flood's wife
  9. Tuzsf
    Started by Tuzsf,

    Hi I'm just delete kaspersky for a minute ago. I use a normal medthod to delete it. I had uninstall with control panel and i not sure is 100% deleted even in the page of app is not show kaspersky any more.so i use kavremover also and is show "removed operation finished, you need to reboot your computer".then restart my pc agian, everything is normal. Is okay that use 2 medthods to uninstall app even it completely deleted in the first medthod? I'm sorry for panic easily. Thank you

  10. Xdjuustuburger
    Started by Xdjuustuburger,

    is security cloud better then total security and internet security?

    • 1 reply
    • 6.8k views
    Xdjuustuburger
  11. Guest #18523
    Started by Guest #18523,

    is this caused by kaspersky software? services connected to 0x1f4b0.com? i was told this was suppose to be 0.0.0.0 and ::.

    • 0 replies
    • 853 views
  12. JayBro

    Hello all, I saw that Kaspersky had discovered a Trojan (Trojware) approx. 2 hours ago. I didn’t notice the notification at the moment the virus was discovered. When I opened Kaspersky Security Cloud I clicked the "Details” button exactly the same as seen here: https://support.kaspersky.com/common/start/15436 and clicked the “Resolve” button. Threat was neutralised and that was it. Here comes my question: Did Kaspersky neutralise the threat (virus) before I “Resolved” it manually? Was my computer compromised for the 2 hours of my ignorance? I also couldn’t find the log of resolved virus, once I clicked “Resolve” that virus wasn’t logged anywhere in the Report window. I’…

    • 6 replies
    • 7.2k views
  13. Xardas
    Started by Xardas,

    Hi all, I have Kaspersky Security Cloud Free edition. I’ve been wondering if Kaspersky leaves a notification every time I start playing a game in full screen mode? I remember when first installing Kaspersky Security Cloud Free that there was a notification in the lower right part of my desktop when I would launch Steam for example and now I dont have that. Gaming mode is enabled in the options. I’d just like to make sure everything’s working properly. P.S. I’m using Windows 10 Home. Thanks a lot!

    • 45 replies
    • 8.6k views
    Flood and Flood's wife
  14. mwashz

    Sorry if this exists in another thread, but I couldn’t find it when searching. Kaspersky Security Cloud seems to indicate that it is not compatible with any other Security Tools (They provide a long list). Is there any proof of the impact of installing Hitmanpro.Alert alongside Kaspersky? Any links to actual issues would be greatly appreciated. Separately, when are the 2021 versions of the programs coming out, and will Kaspersky Security Cloud automatically update from 20.x.x.x.x to 21.x.x.x.x?

    • 2 replies
    • 1.9k views
    Flood and Flood's wife
  15. Ozan
    Started by Ozan,

    I’m going to buy Kaspersky Security Cloud Family - 20 Devices EU and UK region locked key. The seller says “Please note that this product can only be used within the EU & UK” Can i activate it in Turkey? I already asked the question in here: https://community.kaspersky.com/b2c-ev-kullanicilari-icin-destek-91 but helpers are so upset at there, then i came here. English is not my first language, apologize about it.

    • 4 replies
    • 2.2k views
  16. mr.wmy
    Started by mr.wmy,

    hi, i found a site called iskylib . com it’s a fake site with fake programs when you download it and install the program it will stole all your accounts in this machine.. this site and program from Israel free kaspersky security cloud not detect it and not take any actions..

    • 8 replies
    • 1.9k views
  17. Moha

    Hi I have an issue and I need assistance. I bught Kaspersky cloud 5 days back and I rceived the email to create account in My Kaspersky and activate the product. I created the account in My Kaspersky website https://my.kaspersky.com/ but whenever I click Sign in and small window request email and password, the small force closed I redirect to the main page of My Kaspersky. So, I’m not able to access the account, activate the product or download it. I’m using windows 10, I’ve tried both Chrome and Edge browsers but both face same issue. I’m unable to reach the support team because I’m not able to access the account. I;ve tried to google the issue but I’ve not find so…

    • 5 replies
    • 6.8k views
    Flood and Flood's wife
  18. Márcio Silva
    Started by Márcio Silva,

    Hello I have Kaspersky Cloud Free installed on my two personal computers: one laptop, and one desktop. The laptop is only used from time to time, and when I turn it on it usually updates the antivirus and Windows updates, etc. without issues. But today I turned the laptop and noticed a red notification in Kaspersky regarding my license. It was necessary to manually update the details so I tried to login again. First error, it wasn't able to connect to Kaspersky servers, altough the computer has access to the internet. I tried logging in with my Google account with the same email I was using to directly login to Kaspersky. It logged in, but then …

  19. ppzcorea
    Started by ppzcorea,

    It cannot be installed in Korea.

    Flood and Flood's wife
  20. Guest #23020

    After 2 days of installation I deleted it because it informed me that my first account is hacked so I changed to another account but it does not work

    • 0 replies
    • 783 views
  21. Ammar066
    Started by Ammar066,

    إضافة أكبر عدد ممكن من التفاصيل، من خلال تقديم التفاصيل التي سوف تجعل من السهل على الآخرين للرد

    • 0 replies
    • 773 views
  22. supreme.icecreme
    Started by supreme.icecreme,

    I’m on Windows 10 1909 on my desktop and 21H1 on my laptop (so it’s Win10 version agnostic) and have another 21H1 machine which uses Windows Defender. I use the free version of Kaspersky Security Cloud 21.3.10.391 (d). I’m a user of JumpCloud for managing my machines which has a feature for Software Management. to do this, it makes use of chocolateyGet as a “package provider” for PowerShell, so the JumpCloud agent executes powershell commands to install chocolateyGet (which it does each time as that’s just how PowerShell and chocolateyGet are, but it keeps it up to date so that’s nice) and then to install the requested package with choco. Now that’s how it should work i…

    • 3 replies
    • 2k views
    supreme.icecreme
  23. ZuperMario

    Hello all, if i connect an external drive via USB<>SATA adapter to check another PC-HDD for viruses, and then i use the selective scan to scan (for example) the P:\ drive, kaspersky will follow any junction point from P:\, and being the P:\ drive a windows HDD, with appdata, users, etc etc junction point, the result is that I waste time scanning my drive instead of the external usb one !! P:\Users → C:\Users and so on: it’s wrong, and very dangerous!! Is there any way to avoid it?? Thanks.

    • 2 replies
    • 996 views
  24. Lumine5
    Started by Lumine5,

    Is previous update files remove automatically after I update to new version?

  25. Guest #9095

    Hi i just installed Kapersky personnal cloud and i dont know how and where start to check if i have virus?

    • 7 replies
    • 1.7k views

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.