Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. Guest #11727

    Hello. I just downloaded Kaspersky Security Cloud today on my computer (windows 10) because I wanted to try it out and it seems to give me issues. By that I mean it somehow disconnects me from the internet and makes my computer crash. I want to uninstall it but it doesn’t let me if i try to. There would pop up a message saying “to delete this action is only valid for products that are currently installed”. I really don’t mean to uninstall it but after this happened I’m just kinda mad and want to get rid of it. I hope someone can help me fix this problem I have. :/

    • 3 replies
    • 2.1k views
    Flood and Flood's wife
  2. maron
    Started by maron,

    Dear Kaspersky Team, How’s things?, Your new free antivirus is superb and a huge improvement and glad to have found it. I just now found your free version which is 21.2.16.590 and would like to find your Kaspersky Beta Cleaner included as I noticed that program has been removed in 2020.I have moved over to your free antivirus even after another websites graph has shown that one of your rivals has done better than you but highly doubt this is the case. Also with my other installed antivirus which i had before moving onto to yours and noticed in 2021 I was still very easily able to fully explore all infected files/programs once the al…

    • 0 replies
    • 983 views
    Flood and Flood's wife
  3. NakiBest

    Often, when I start my Windows 10 Enterprise PC (using 64-bit OS, version 21H1), Kaspersky Security Cloud Free prompts me to allow or block network access for my MS Hyper-V switch network. I always need to confirm this (allow it). Sometimes, I need to use WiFi on my PC, and then same thing happens. I do not want or need this feature, I want it turned off. However, looking around it seems only the paid version of Kaspersky Security Cloud will show this in its Settings to disable, whereas the Free version does not show this anywhere. Please could someone point me to a tool or Registry settings to edit/add to disable this feature, so that Kaspersky Free leaves my new/old/wh…

    • 2 replies
    • 2k views
    Flood and Flood's wife
  4. NDABBRU

    Hello, a doubt, I have installed Kaspersky Security Cloud Free (not trial) and if I go into the details of the active subscription it tells me that the expiration will be 11/09/2022 in 300 days. What will happen next? Will I no longer be able to use it? Isn't it free forever? Thanks! Nunzio

    • 1 reply
    • 1.6k views
  5. Flood and Flood's wife

    Error msg, notification: Windows: extensions are not displayed in file names, except, extensions are displayed in file names: Resetting Kaspersky Security Cloud does not resolve issue. Uninstalling/reinstalling Kaspersky Security Cloud does not resolve issue. Are Kaspersky aware of the bug? 2nd issue, why aren’t these events reflected in application Reports?

    • 9 replies
    • 2.1k views
    Flood and Flood's wife
  6. hummus

    I used to run the WhatsApp and Slack applications on Windows 10 with no problem - but since I installed KSC they can’t connect. They can’t find a connection. I uninstalled and reinstalled them - but nothing. And - since it’s both of them then I know it’s not a problem with them. I can easily use the web version of Slack and WhatsApp - but not the desktop app. If I close down KSC - they work fine. How do I fix that? Thanks.

    • 2 replies
    • 7.8k views
  7. BigHotStud

    This is the second time this month that I've noticed it's turned off and on during a full scan. It's been completely fine prior to this, but this month it's been acting up like hell. I ran full scans with Kaspersky SC, TDSSKiller and a second opinion scanner in both safe and normal modes, neither have found anything. What's going on? Do I have a rootkit or something?

  8. MANISH JADAV
    Started by MANISH JADAV,

    I have the latest version of Mac software running on my Mac book pro M1 . I installed the Kaspersky cloud software and it is now not loading. I have tried to install the software but it is still not working Enclosed is a photo showing a window that has been running for three hours Please advise as the software is not working regards Manish Jadav

    • 0 replies
    • 1.8k views
    MANISH JADAV
  9. Darky Moon
    Started by Darky Moon,

    So, 2022 is arriving and Kaspersky security cloud is not available in regions like Greece. Although almost all other competitors have full support and iOS apps that use vpn filter tech to protect iPhone devs Kaspersky has chosen not to bring this suite to Greece until today. In addition, if you look at the list of the supported regions, all mostly European countries are supported in their native language. I support Kaspersky for more than 5 years and i am really disappointed about that. It is really sad.

    • 2 replies
    • 2.4k views
  10. Guest #12315
    Started by Guest #12315,

    Hi, i’ve recently decided to try out Linux Mint Cin 20 as my OS for work. However, it seems like it doesn’t have very great free antiviruses. I understand that Kaspersky Cloud is a free Windows-only application. So, I installed Wine, it creates a Windows API for Linux so I can run most Windows applications. Does anyone know if Wine would run Kaspersky well? Maybe it would work for proactive detection? (By the way, my “C drive” is just a hidden folder in Linux). Maybe it would just protect that folder?

    • 0 replies
    • 1.3k views
  11. Richchad
    Started by Richchad,

    My existing Total Security subscription is about to expire and I am thinking of swtching to Security Cloud but have a couple of questions.. At the moment I have 6 devices linked to my Total Security 2 year 5 devices subscription without any problems. I am a bit confused that I can link one Desktop PC, one laptop, two tablets and two mobiles to a 5 device subscription? Will I still be able to do this with Security Cloud 5 devices which is named Personal or 10 devices which is named Family, not sure what the difference is? Am I missing something here with regard to the number or type of devices, what happens if you exceed the number of devices? Sorr…

  12. kayuun

    Kaspersky Security Cloud is taking more than 24hrs and counting while deep cleaning. Advanced disinfection is stuck at 89%. What's worse is that I cannot access my laptop. All applications and files are not opening. I keep getting bad image pop ups on trying to open anything. I can't shut down or restart my pc. Below are attached images of the problem:

    • 4 replies
    • 3k views
  13. Guest #20001
    Started by Guest #20001,

    Giriş yapca giriş yapmaya başlayınca giriş yaptım ve yeni bir hesaba giriş yapınca böyle oldu. Kaç kere sildiysem olmadı. Normalde ücretsiz olarak devam etmesi gerekmiyor mu? Lütfen yardım edin.

    • 1 reply
    • 816 views
  14. niooc

    Problem With Kaspersky Security Cloud v21.3.10.391f on windows 11 dev , it does not open app settings . nothing happens when i click the settings button in the main app screen or the settings option on the notification icon right click . so i have no access to app settings

    • 0 replies
    • 894 views
  15. Guest #20001
    Started by Guest #20001,

    Normally I was using a trial version. But your driver's license has expired since yesterday, it says buy license. I cannot do anything on the application. Shouldn't he upgrade to the free version when the trial is over? The same happened with Internet Security.

    • 5 replies
    • 4k views
  16. User5463727263527
    Started by User5463727263527,

    Hello, I am using Kaspersky Security Cloud Free. When downloading Comodo Firewall, Kaspersky Security Cloud Free says it blocks the download of trojans and the SSL certificate of the established connection is not valid. Is this a false positive?

    • 0 replies
    • 1.1k views
  17. Guest #16841

    Hi, Everytime I install Kaspersky Security Cloud I have a recommendation about recovering extentions settings because it could contain malware. However when i'm using Kaspersky Internet Security i'm not getting this. Is there any possible way for myself to counter this problem?

    • 0 replies
    • 637 views
  18. YZC

    After your many videos,ı decided to use Kaspersky cloud-free but now ı am disappointed.KCF can not detect a very simple virus.ı added the files.

    • 9 replies
    • 5.2k views
  19. gurtajcom
    Started by gurtajcom,

    Hello Kaspersky Team kindly please scan my website https://gurtaj.com Regards Gurmeet Singh Sandhu

    • 0 replies
    • 1.7k views
  20. hbrobjerg
    Started by hbrobjerg,

    Dear Sir or Madam Please add my website to the Kaspersky Security Network: [deleted] Thanks Hans

    • 0 replies
    • 1.4k views
  21. Guest #12066

    Kaspersky Free Cloud is slowing down my browsing experience. Especially when I’m editing WordPress sites. I find it mostly when i’m typing in Text Boxes

    • 9 replies
    • 2.3k views
    Flood and Flood's wife
  22. Guest
    Started by Guest,

    Hello, I’m using Kaspersky Security Cloud Free but I think this issue is present in all Kaspersky products (Antivirus, Internet Security and so on). Whenever I visit a website that probably has some kind of malware on it, Kaspersky as expected blocks it. However, even after it blocks it and I close that malicious tab, many notifications are still popping up from Kaspersky (“Malicious Link”). Why is that happening? Why do I get 10+ notifications about the same malicious link being blocked even though it is blocked and I closed that tab. The only way to stop these notifications is to close Firefox or let them stop on their own after quite a while. Perhaps the website keeps…

    • 4 replies
    • 16.7k views
  23. pintree3

    Every time i insert a flash drive or any external drive Karspesky scans it to do its security check. This may be a good hing but unfortunately it stop the drive (as I have it set up to do in Win 10 Pro) from opening o Explorer. This bothers me a lot. How can I stop it in doing this? I want Explorer to open. Seeing that more often than not my drives haven’t left the house I would rather stop it from checking my drives then preventing my Explorer window form opening. I do like it checking my drives and would like to keep it as is, but if I have no choice then I would stop it from checking my inserted drives. Thanks in advance

    • 1 reply
    • 961 views
  24. DethHeds
    Started by DethHeds,

    Is my computer infected and something is preventing Kaspersky from working properly? It never been like this before. It show how many files had been scanned but the percentage stuck at 1 and then just jump to 99 and doesn't show calculated remaining time either.

  25. Ziga Prajs

    Hi Today I rebooted my computer (Win10pro) because kaspersky needed to do this due to "required to complete version upgrade". After reboot the product was changed from Kaspersky Security Cloud (for 10 devices) to Kaspersky Plus 21.6.7.351 ?!?!?! Also it is saying that "Subscription is blocked". I have a subscription for Security Cloud that is valid to 25th January 2023. Now I'm afraid that protection won't work on all other computers if/when I will be forced to upgrade. I realy don't want this to happen. On these PCs the protection still works also still works on Android devices. On one of that PCs I already have a message to reboot to complete the version …

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.