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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. bm100
    Started by bm100,

    I currently have a Kaspersky license for 3 devices (1 x Mac, 2 x windows). The license expires in a couple of weeks. If I buy a new product as a new customer, it is far cheaper. Will I be able to do this, then just type the activation code into my current product so that it renews for a cheaper price?

    • 2 replies
    • 1.1k views
    Flood and Flood's wife
  2. Singingchristia
    Started by Singingchristia,

    Every time I reboot my Windows 10 laptop, I get this message from Kaspersky: Startup is blocked for igfxEM Module. I can’t even find it on my computer and I’m tired of seeing this. Where is it that they are blocking it, and why? I did a scan and no malicious software came up. I think this happened after the last Windows 10 Update. I HATE UPDATES!!!

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  3. Flick
    Started by Flick,

    I am having the same issue with Groupme.com. I can get to the site, but cannot log in (Error message “Threat of data loss” I have added the domain as stated above but that did not fix the issue.

    • 1 reply
    • 1.1k views
    Flood and Flood's wife
  4. ptoye
    Started by ptoye,

    I find the scheduler very annoying. It’s fine if the PC is switched on when a scan is scheduled, but if it’s switched off or sleeping, the only option is to schedule it for the next day (or am I missing something?). Not much use if you have a daily schedule. I’m sure that it’s possible for the scheduler to wake up a sleeping or hibernating machine, and also to start the scan when the machine is switched on after being switched off. My backup system does this without problems. Is it too much to ask that Kaspersky does the same?

    • 8 replies
    • 1.1k views
  5. amb1networks
    Started by amb1networks,

    Hi, I am using Kaspersky Internet Security Version 20.0.14.1085(d) OS: Windows 10 x64 Build 16299. After doing the full system scan 3 days ago, the notification center said there are 63 objects detected. Most seem to be affected by some adware and amtlib,dll is common in all the filenames. I have clicked on "Resolve all" 3 days ago still I am only seeing spinning wheel and only 3 files have been deleted. How can I speed up the process? I have tried restarting and running app as admin but that didn't help. Thanks, Andy

    • 0 replies
    • 1.1k views
  6. rufford155
    Started by rufford155,

    I am getting lots of spurious warnings about incorrect certificates for website that I know are perfectly safe. I am fed up with this over-zealous, or plainly incorrect, behaviour by KIS. Is it possible to disable this feature ? Thanks for advice.

    • 4 replies
    • 1.1k views
  7. Kalki

    I have been using Kaspersky Premium for more than 1 year and often, there is an issue reported, which says “ Check your eMail and Activate “, while I have been using this premium version of Kaspersky for the last one year. Is there any suggestion in this regard.

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  8. pkong
    Started by pkong,

    I understand a very similar question was previously made on this, but I did not find a solution in that thread. I am trying to sync music from iTunes on my PC to my iPhone. I do not know what happened, but iTunes on my Windows 10 PC used to be able to recognize my phone when I plugged it in through an Apple-certified lightning cable. Some time after installing Kaspersky, I started having this problem. I don’t know for certain if it is the fault of Kaspersky. My device is recognized by iTunes on other PC’s and Macs (which also do NOT have Kaspersky). 21.2.16.590(b) is my version of Kaspersky Internet Security.

    • 1 reply
    • 1.1k views
  9. Guest
    Started by Guest,

    When I open the Kaspersky app on my android phone it's stuck with the message 'Starting Kaspersky Internet Security' and never loads. I can't uninstall the app as the tamper protection is on. I have tried resetting the app cache with no success. Any ideas on how to fix?

    • 2 replies
    • 1.1k views
    Flood and Flood's wife
  10. RichardfromStony
    Started by RichardfromStony,

    I upgraded to Kaspersky Internet Security 21.2.16.590 (b) today. Although the Kaspersky extension is enabled in Google Chrome, the Kaspersky Icon has vanished fro the taskbar.

    • 1 reply
    • 1.1k views
    RichardfromStony
  11. Kas15
    Started by Kas15,

    How do I turn off K. Internet for 15 mins

    • 5 replies
    • 1.1k views
    Flood and Flood's wife
  12. Воад
    Started by Воад,

    I have installed Windows 11 on a new disk and then installed Kaspersky Internet Security for the first time on this disk. But after the installation, the program says that the trial license has expired. Since I have installed the trial version for the first time after installing Windows, does anyone know why the program says that the license has expired and how to solve this issue?

  13. Ah Wah
    Started by Ah Wah,

    I need to get an ISO file for Windows 10 version 1909. I did all checking on the website and it seems to be legit. https.//www,itechtics.com/windows-10-1909/ KSN in Google result was “green” and mark as Safe. Web protection in Chrome has access to file URL. It did not prompt or blocked the download. After download, I “right click” and scan the file which also detected nothing. My file scan setting is at highest security level. Questions: Can KIS scan ISO file? Example: Win10_1909_English_x64.iso If Web protection and file scan report no abnormality or issue, is it safe to use the ISO file? Had anyone used this site to download ISO file before? Any experience …

    • 1 reply
    • 1.1k views
  14. JPEKaspersky
    Started by JPEKaspersky,

    Someone knows to tell me what is the last hour of distribution of the database. Mine is at 7:23 AM (GMT, Portugal time), so it's been over 12 hours. Thank you for the kindness.

    • 1 reply
    • 1.1k views
  15. Akash Darwin
    Started by Akash Darwin,

    Hello! I've been getting a couple of network attacks while browsing the web. It happened 7 times, and then stopped. Anything to look into? Thanks!

    • 4 replies
    • 1.1k views
    Igor Kurzin
  16. Alucard

    I reinstalled my OS and forgot to backup everything, my Kasperksy settings being one. I had the ports 26900-26905 added as a “Allow” packet rule under the protocol “All” before the re-installation and it worked perfectly; now I can’t remember nor find the solution as to how to put the port range correctly in the “Remote addresses” box. Please help.

    • 0 replies
    • 1.1k views
  17. Farnham4775

    I was searching through google and I got a notification about a download blocked and object (file) could not be disinfected. I didn't click on the website. I just saw it while searching and I got a notification about a download blocked and a file detected which is making me concerned a lot. Here are some images. I've censored the link but will provide further information if needed. I just want to know if it's anything to worry about and what steps I should take. What concerns me the most is that I didn't even click on the website. It was just there on the page.

    • 1 reply
    • 1.1k views
    Wesly.Zhang
  18. emma199
    Started by emma199,

    I am getting windows update error 80070103 after updating my system from windows 8 to 10. Is anyone else facing this kind of error code Can anyone provide me with a valid way to fix and recover it. Rodion Nagornov: external link had been deleted

    • 1 reply
    • 1.1k views
    Flood and Flood's wife
  19. TKS_Dani
    Started by TKS_Dani,

    Hey Guys, I got a very disturbing Pop-Up and I don´t know how to deactivate it. Can you Guys help me out please? It looks like this. (I´m German so it is in my language) Thanks a lot!

    • 1 reply
    • 1.1k views
  20. nickdouku501

    For exaple it wont let me buy a footwear from nike

  21. Guest #1830
    Started by Guest #1830,

    I installed the trial version of KIS 3 days ago. The application told me today, the 18th of May, that I needed to reboot in order for the application to finish updating, so I did. When the reboot completed that application told me I had to buy a license to activate it.

    • 2 replies
    • 1.1k views
  22. conniet218
    Started by conniet218,

    Why can I not speak with anyone personally? Are there no phone numbers?

    Flood and Flood's wife
  23. iheb ellouze
    Started by iheb ellouze,

    hi I cannot send the license to my computer (activation error)

    • 2 replies
    • 1.1k views
  24. dudeditto
    Started by dudeditto,

    Just wanted to confirm that the exact same incident happened with me. My computer had been acting a bit funky lately, with slow downs for no apparent reasons and Windows frequently becoming unresponsive. I checked, and KIS wasn’t running! I tried launching it and the shortcut link was broken. Windows Defender was also non-existent. I ran the Virus Removal Tool and it found the trojans. I am in the process of reinstalling Kaspersky. As this is my main work computer, this incident has been very inconvenient.

    • 0 replies
    • 1.1k views
  25. Vinuka07
    Started by Vinuka07,

    Like in the image when I use the dropdown, it doesn’t show the objects. What has happened ? Does someone know ?

    • 0 replies
    • 1.1k views

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