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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. samGma

    Hello guys i have been tying to install kaspersky but i keep getting this error "Digital Signature of installation files is missing" i have tried using the kaspersky virus removal toll but nothing helps ,please someone help this error is eating me alive

    • 0 replies
    • 10.3k views
  2. h3x00r
    Started by h3x00r,

    Hello, Last time I have installed Kaspersky IS (on macOS, 10.15.4) 20.0.0.829b I got the the “Legacy System Extension” message. Further reading can be found at https://support.apple.com/en-us/HT210999 Being maybe the last macOS release prior to the next major version, what is the status of the KLab in regards to this topic? I mean, there are a few months remaining and the product still uses a deprecated approach. Thank you!

    • 0 replies
    • 10.3k views
    Flood and Flood's wife
  3. forge425

    My computer will randomly start playing sounds, like voices talking from video or music, but I have nothing playing. I closed all my windows but still the sound keeps coming. Any ideas on what it could be? I have Kaspersky Internet Security 20.0.14.1085

    • 5 replies
    • 10.3k views
  4. PaulStraten
    Started by PaulStraten,

    Kaspersky cannot “resolve” this alert: HEUR:Trojan.Win32Generic detected All databases are current and I have reset PC multiple times. What can be done?

    • 18 replies
    • 10.3k views
  5. Ronaldo

    Hello guys, I come to report a problem with KIS that occurred after updating to Windows 11 22H2. Microsoft Edge could no longer update and days later the Chrome connection was completely blocked. Even the Microsoft Store had the connection blocked. There was no restriction on the KIS firewall as I could check several times. The problem was only resolved after uninstalling KIS. I still have a few months of active account and would like to have this issue confirmed and resolved. Thanks.

  6. r3z4x
    Started by r3z4x,

    hi everybody last week, my KIS2019 detect something named “fr.exe”, and said: it couldnt be disinfected, then deleted it. windows is 8.1 after this, whenever i restart my laptop, at first KIS says this: “18.04.2020 12.07.23; Dangerous URL blocked; ht tp://softget . host/rs /st/fr .exe; URL; Kaspersky Security Network information;Wget: retrieve files from the WWW;04/18/2020 12:07:23” and says close this URL in your browser, while i hadnt opened any browser! and one more thing, after this problem, whenever i restart my laptop,i see, the task manger has been disabled. and i have to to go REGEDIT and delet something to fix it, but after restart the problem again…. …

    • 7 replies
    • 10.3k views
    Flood and Flood's wife
  7. alex.normal.person

    Kaspersky Hardware Virtualization not working with windows enabled > core isolation < 1. Just disable > corre isolation < (Google How to disable > core isolation < . it’s basically couple clicks in settings security section) 2.restart computer and problem will disappear promise ?%

  8. Psiu47
    Started by Psiu47,

    It has been delayed by my own to choice to continue on Windows 7 for but now plans have been made to move on. Since the articles offered on KIS support article regarding removing, uninstalling Kaspersky Internet Security have been inefficient to my doubt. It has been since 2019 if I remember to manage Kaspersky Internet licenses and on which machines are currently running, they all are storaged on My Kaspersky account. My question is : Do I have to go to My Kaspersky account and unsign or edit some parameter there before I wipe my HD and install the new Operatin System? Since my license is active on one machine only and the purchase is for one machine, how do I can kee…

    • 2 replies
    • 10.1k views
    Flood and Flood's wife
  9. Gary51

    I’m being blocked from entering my on line bank site. Does it have something to do with my Kaspersky Internet Connection? I can get on using my Android phone but not my desk top. I also get this message: Certificate verification problem detectedCertificate chain is broken (error: 0x00000003) You are strongly advised against visiting this website to avoid problems with security and storing your confidential data.

    • 48 replies
    • 10.1k views
  10. hellboy755

    hello to every body i have got a big problem i received an email that has got attachment and i save that email in eml file and after that for better test i zip that file and test with some antivirus 1 = when i upload eml file into virustotal.com then antivirus scan and alert that file has got a virus 2 = i install mcafee virus scan enterprise edition in virtual machine and update that, and when i extract eml file from zip file, mcafee detect and delete eml file, and i check mcafee settiong is set on all file scan. 3 = i install kaspersky internet security and update that, check setting and all file scan is enable, when i extract zip file kaspersky does not alert any …

    • 27 replies
    • 10k views
  11. BJayakody

    When I open the Windows Explorer page (Win10 64 bit) i see a couple of Chinese named files as follows. However when I open the path, I cannot see any such file and even after performing a virus scan, there was no sign of any virus etc. Can anyone help me with this? These strange files

    • 5 replies
    • 10k views
  12. Jayboo
    Started by Jayboo,

    why are you blocking capcut from running on my PC? If I exit kaspersky the capcut runs but once kaspersky its on it blocked the software from running???

    Flood and Flood's wife
  13. cybercrone
    Started by cybercrone,

    Hi: Running Firefox on Win 10, and when I plug my Android phone in to try and run a scan as external drive, it doesn't show up. Is there a way to make this work, or another way to get my phone scanned?

    Flood and Flood's wife
  14. fredpharqual
    Started by fredpharqual,

    I have a pop up that seems to defy removal. the address associated with it is www.mapsnow.co - I cannot seem t get rid of it. Plenty of offers to remove it for a fee upon searching for the resolution, but not much for the do it yourselfer. Any suggestions on how to get rid of or block this annoying popup? Kaspersky had a " click on object to report" tool somewhere in my setup, but I cannot locate it again. I am open to about any tools/ suggestions,

    • 0 replies
    • 9.9k views
  15. gumdhwdnw
    Started by gumdhwdnw,

    Hello. I am using Opera browser, and own a Kaspersky Internet Security copy. I installed the official Kaspersky Protection extension from Chrome Store, but now it is gray, and not working, showing the image below. How can I fix this? Thanks. This error.

    • 2 replies
    • 9.9k views
    Flood and Flood's wife
  16. JoGUK

    I have a license for Kaspersky Internet Security 2019 from my now defunct tablet. Question: 1) Can this be used to protect the Amazon Fire 8? and if Yes how do I install it? The Fire is Android but a customised version. The Kaspersky available in the Amazon store says unavailable.

    • 3 replies
    • 9.9k views
    Flood and Flood's wife
  17. Guest #6210

    I have cut a pasted this from another query as it is the same issue as mine, but I didn’t understand the answer. When I click on a specific website link, I get the following written on the tab; generator.html (1x1) and a black page, nothing else. This has only just started happening with a couple of websites I regularly visit and would like to know whether this is a security or privacy feature of Kaspersky causing this? My OS is Windows 10 home. It happens in Google chrome & I haven’t tried other browsers as yet. It happens when I am on Twitter & I want to view a video or when i am searching for things like recipes & I can’t view video’s & I’m sure it has …

    • 10 replies
    • 9.8k views
    Mikhail Shakhov
  18. releone
    Started by releone,

    Hi, @FLOOD I have a new problem that doesn't concern Kaspersky I don't know if you can help me, but I would be grateful to you. Yesterday 14 January 2020 the operating system of the PC Windows 7 ultimate Service Pack 1 expired, since I didn't want to buy a new PC for the moment and not even buy Windows 10 which until recently gave free and which is now paid, you I ask, since for version 7 no more updates are released, they tell me, you think (as microsoft tells me) that the PC will be more subjected to cyber attacks, or having kaspersky internet security and as a browser Mozilla Firefox always up to date, am I protected anyway or am I more at risk without windows updates…

  19. Tom43
    Started by Tom43,

    hi guys, i dunno what Kaspersky does sometimes but again STEAM shows me the error code, disabling kaspersky then works. does anyone got a solution maybe? thx

    Flood and Flood's wife
  20. icq
    Started by icq,

    I got the latest version of Kapersky Internet Security and Windows Defender, but infected new virus, so what should I do right now?

    • 4 replies
    • 9.8k views
  21. John1954
    Started by John1954,

    Hi to anyone that can help me. I have kaspersky anti virus and I'm currently trying to get rid of a blue page malicious threat that keeps my computer from working. The creators want people to go to their site to buy an unlock code. Every time I try and delete the microsoft latest update, or use any virus or other removal tool the blue page just comes back up before removal can take place. Any solutions?

  22. Guest #6908
    Started by Guest #6908,

    When I try to open https_://www.g2a.com in my browser, it launches the protected browser and then the screen freezes and I have to reboot the computer. This is replicable and has happened 4 times in a row. I have a computer that’s 2 months old, i7-8565U and i don’t know either how to turn Kaspersky off to go on that site or why it’s happening … any thoughts?

    • 19 replies
    • 9.7k views
  23. Fenn
    Started by Fenn,

    Screen monitor started going black. Kept shutting desktop down and restarting. Screen would be fine but as soon as I attempted to do anything the screen would go black. Could see that Kaspersky Internet Security and separate VPN had been messed with. Figured maybe Microsoft. It seems like it's always updating and trying to disconnect them. Nuked everything back to factory settings and it's still happening. Can't operate new Windows 10 install. Can't get through the protocols with the new operating system without screen going black. Is this a security issue or something else? Thank you.

  24. kesandal

    Hello there, I’m using KIS for over 10 years now. A license is used on my desktop, another one on my notebook. While on my desktop everything is fine, the installation on my notebook is driving me crazy. Version: 20.0.14.1085 (i) Every few hours I get a notification to “sign in to my kaspersky” The only option is “sign in now” or “remind later”. Searching on google and the community here there was a possible solution provided: Turning off self protection HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP20.0\settings setting KASPERSKY_ID to some value Turning self protection on But this doesn’t work. After a restart the value of KASPERSKY_ID is empty…

    • 23 replies
    • 9.6k views
  25. Guest
    Started by Guest,

    Hello, My Kapersky icon is not appearing in the taskbar. I see the icon with the lock for the secure connection, but the (usually) green icon for Kapersky is greyed out. I logged onto My Kapersky & my destop is still shown but seems to be looping and trying to “examine” the PC. Apparently I need to update the DB, but when I click the button, after a while it comes back with the message that the command could not be sent & I should try again later. I am not able to use Safe Money either. I seems to be a connection problem, but the traffic volume is still being monitored. How can I activate the icon & access the dashboard again? Happy for any tips Meet…

    • 18 replies
    • 9.6k views
    Flood and Flood's wife

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