Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. pk_apps

    This one has been the most frequent one. Every time thunderbird is started, errors about unauthorized domains arise. Thus asking for permission to allow mail of custom domains. Although there were attempts to add the domain as an exception, it didn't work out. Why does it pop up ?

    • 0 replies
    • 1.4k views
  2. Luis12345
    Started by Luis12345,

    So somone took over "my kaspersky" account. They changed my email address to theirs and now I lost my account. I obviously didn't authorize this. What can I do? I sent an email request to kaspersky but its very difficult to get a real person to help. What should I do?

    • 3 replies
    • 1.4k views
  3. navyseal
    Started by navyseal,

    How do i add an exception for my self hosted, self signed certificated webpages? Its annoying to keep having to press twice the button to continue to navigate before getting to the actual page

    • 1 reply
    • 1.4k views
  4. arash96
    Started by arash96,

    Hi, I have windows 10 (64 bit) and my kaspersky version is 21.3.10.391 (f). Recently I have encountered a web antivirus event in which accessing a malicious website via svchost.exe is denied. My problem is that this prevention happens often and kaspersky notifies me every time which both worries and annoys me. Is there a solution to this problem? Thanks

    • 2 replies
    • 1.4k views
  5. diegorix
    Started by diegorix,

    In December 2020 the malware BOOA appeared on my Server and encrypted all files. What can I do to decrypt my files? Endings look like this one: xxxFilenamexxx.doc.booa.id-2ED88A3F.[pexdatax@gmail.com].ROGER.booa.id-2ED88A3F.[pexdatax@gmail.com].ROGER

    • 1 reply
    • 1.4k views
  6. RichardfromStony
    Started by RichardfromStony,

    My software is :- Windows 10 Home x64 Build 19042. Chrome Version 90.0.4430.93. Kaspersky Internet Security 21.3.10.391 (b) Kaspersky Protection Extension 1.5.13.0 On the Chrome status bar there is a green icon showing that the Kaspersky Protection extension is active. However, with just about every restart of Windows I receive a notification from Kaspersky, recommending me to install the extension. Is this likely to be a spurious warning, or is the extension really inactive?

    • 5 replies
    • 1.3k views
    RichardfromStony
  7. Guest

    Today I uninstalled KIS 2017 and installed 2019 afterwards while keeping program settings etc, but Firefox still displays what probably is a broken link to the previous plugin. When I click on it it displays a message almost identical to this, it only lacks the part about the typing errors, maybe due to changes in FF, it's from an old post. I'd take a screenshot of it but it's not in english. https://discourse-paas-production-content.s3.amazonaws.com/original/2X/f/f9c5c54590e18a23c41a36746e7f08cb39b15fa7.png How do I remove this leftover from FF without reinstalling it clean?

    • 4 replies
    • 1.3k views
    Flood and Flood's wife
  8. ActiveB
    Started by ActiveB,

    KIS main page on my Lenovo P11 tablet is yellow and tells me that I have 1 issue. It says that I should turn off USB debugging or there will be a security risk if I connect a USB cable between my tablet and a computer. I have looked everywhere to find a switch/button to do this. Can anybody help please?

    • 1 reply
    • 1.3k views
  9. Guest #56991
    Started by Guest #56991,

    hello! I'm just a skeptical noob, anyways what happenes is that i went to google and searched for: "Embassy of bosnia in Madrid" then i clicked on the link (Shown in picture), and it did sent me to this link starbuck.xyz/tjWk32 that has no connection to the original, and the link doesn't work when i looked up that link on virustotal, it said it is a malicious. ***** the weird thing is if i typed the original link i wanted to visit which is " http://embajadabh.es/ " it works just fine, but when i googled it first and clicked on it, it sent me to the malicious one. Please any insights!

    Flood and Flood's wife
  10. Apal

    Is there any way that I can upgrade my current 3 year internet security license to total one at a minimal cost ? I really liked the password manager and safe kids feature ? I bought it from Amazon India.

    • 2 replies
    • 1.3k views
  11. IsuL2

    Soundlt allows LAN computers to transmit sound to each other through webpage playb software address:https://soundit.app I was unable to access the webpage it generated when visiting http://192.168.1.221:9697. Only by closing Kaspersky can I access it normally, which has caused me trouble

  12. swinton
    Started by swinton,

    I am replacing my Desktop with a new one, i have a 2 device subscription active. Can i deactivate the old desktop and install and activate on the new Desktop?

    Guilhermesene4096
  13. DeWrek

    When moving to a new computer, the settings can be exported from the old and imported to the new. However, that doesn’t cxport Safe Money sites. This has been the situation for years, as far as I can tell. Have I overlooked something?

    • 4 replies
    • 1.3k views
    Flood and Flood's wife
  14. tuanlk
    Started by tuanlk,

    My site is being labeled a phishing site by Kaspersky . I have scanned the site with virustotal and only Kaspersky flags the site as a phishing link. Can I get my site removed from the phishing list, thank in advance.

    • 4 replies
    • 1.3k views
    Flood and Flood's wife
  15. Aidil Malik
    Started by Aidil Malik,

    Dear all, Please help this error, I have reinstalled KIS, and have run the .net repair, but there is still an error like the attachment. Thank You. Regards, Aidil

    Flood and Flood's wife
  16. Guest #6621

    I HAD UPDATED MY KASPERSKY INTERNATE SECURITY ABOUT 21 DAYS AGO …. NOW I CANT UPDATE THE PLZ HELP ME

    • 1 reply
    • 1.3k views
  17. Guest #11223

    When Kaspersky Internet Security is enabled, all applications except for my browser and email client break (they either notify the lack of an internet connection or keep “running into trouble” – e.g. MS Teams). Any hints? Honestly, the setup is very poor, it should guide through such setup.

    • 7 replies
    • 1.3k views
  18. Guest

    Hello !!! I have a little question, I bought few days ago the KIS for windows and KIS for android and I entered the two keys into my kaspersky account, when these keys will expire, will disappeared from “my licenses” on my kaspersky completely or will they look like expired ?? And if they still look like expired can I manualy removed them, because there is no such an option from what I looked ?? Thanks in advance and sorry for my english !!

    • 7 replies
    • 1.3k views
    Flood and Flood's wife
  19. Guest
    Started by Guest,

    Sorry for my english. I’m a 52 years old gamer on Ps4 platform. My data was stolen twice , and my money too. May you start a app to protect gamers data? On Ps4 platform? Thanks a lot. Filippo.

    • 0 replies
    • 1.3k views
  20. lena
    Started by lena,

    as my licence is close to its end and i opted out of auto-renewal i got an offer from you to renew with a 25% discount. But browsing your web page i see that you offer a 30% discount! Why is that? Shouldn’t your clients be getting better deals for being loyal to your products?

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  21. rev9
    Started by rev9,

    Today, 08/03, my free Kaspersky (version 21.3.10.391) antivirus detected one single network attack named by “Scan.Generic.PortScan.UDP” and blocked him. I already read some topics in the community and some posts in the Reddit about it, but i can not take a conclusion and i am insecurity about this problem. I have seen some problem like mine happening with other peoples since one year ago, some really blocking attacks, among other thing more and less serious. However, i am in doubt about this problem. Can someone please help me?

    • 0 replies
    • 1.3k views
  22. MagnateXL
    Started by MagnateXL,

    Mod edit: I deleted your entire post, instead of cleaning up the cuss mess. I am giving you one more chance to open a New Topic for yourself, instead of banning you. :) This is a family friendly forum, not your own street corner battle zone. :) It will be easy for people to help you if you refrain from excessive emotional outburst. :)

    • 0 replies
    • 1.3k views
  23. red#2
    Started by red#2,

    Witch browser is better Microsoft edge or fire fox

    • 4 replies
    • 1.3k views
  24. ronbar
    Started by ronbar,

    Is there a method for me to scan a single email? Or should I just discard it as spam? (I’ve looked, but found none, in Gmail, Thunderbird, and Kaspersky) Thanks for any help.

    • 6 replies
    • 1.3k views
    Flood and Flood's wife
  25. MohamedAbbas
    Started by MohamedAbbas,

    hi my domain [Removed] Dangerous website (according to Kaspersky Security Network) i fixed all errors and removes malware please rescan the domain [Removed]

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.