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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. yonder81

    Problem noticed in Google Chrome browser, when connections to some websites got blocked by KIS after some time, running websocket tests show that everything is blocked. port 80,8080,443. As soon as I shut down KIS completely (not just pausing protection as that makes no difference) then everthing starts to work again as normal. Then I start KIS again, websites keep working for a little and then blocked again until KIS is shut down….

    • 0 replies
    • 1.4k views
  2. JPEKaspersky

    Good Morning for all Community. Kaspersky now indicates in the PC cleaning menu that CCleaner is rarely run. However I have been using this application for many years and several times a day. I wonder why the KIS indicates this information that is false. I'm using KIS 20.0.14.1085 (i) and CCleaner version 5.64 in the Windows 10 1909 Regards

    • 5 replies
    • 1.4k views
  3. Anya

    Hello! I was inspecting “Kaspersky Protection” connections through Firefox: about:debugging#/runtime/this-firefox. I read somewhere that the extension only worked locally, but it was requesting some connections with what seems to be kaspersky labs server through a non encrypted connection (HTTP protocol). If i’m right, it would be exposing all sites you visit. As example: i accessed 3 sites: google.com; facebook.com and malwaretips.com

    • 3 replies
    • 1.4k views
  4. Guest
    Started by Guest,

    Hello, Slightly frustrated as I initially tried to send a request through support but need my activation code. Apparently it was sent to me when I set up the account last year but I have searched and nothing. So that is my first query! Secondly, I have Kaspersky on my main laptop but now I a have a tablet too....can I use same licence for both? Any advice would be hugely appreciated! Maddy (Technophobe)

    • 3 replies
    • 1.4k views
  5. Guest #8731

    Hi. There are statistics, how many people updated to the version of Kaspersky Internet Security 20.0.14.1085(d) that was in September 2019? (according to these data https://github.com/aws-amplify/amplify-js/issues/3985) I ask, since there is still a problem in February 2020: https://enota.club/threads/bag-v-skripte-kasperskogo-main-js-kotoryj-lomaet-sajty-kis-ns-getcommandsrc.1547/ ns.GetCommandSrc is not a function The scale of the bug is interesting, how quickly did you fix it and how many people installed it?

    • 4 replies
    • 1.4k views
  6. David Hader

    Dear support, I have install Kas Internet security with my license key . But as of now all my company website can not access. Please see my attachment file. How can i fix this. Thanks

  7. Harry Mutua
    Started by Harry Mutua,

    Anyone using this? I know its not currently supported but will use it as is. I need an installation copy for an old Mac. Any help will be deeply appreciated. Thank you.

  8. JaHaWi

    I contacted support after upgrading my pc and reinstalling windows Kaspersky tells me I’ve run out of activations and I need to have it reset. I got an automated response telling me to provide the email I purchased it with which I did. Since then I’ve heard nothing back?! Please advise, JaHaWi

    • 1 reply
    • 1.4k views
    Flood and Flood's wife
  9. Pefri45
    Started by Pefri45,

    Hallo everyone, On my win10/64-PC I use the Kasperski Secure Connection VPN to get in contact with my bank-account. It works (as far as I can see the), but I’m not sure. Is there any little sign, label or any such thing on the windows-screen, that show me during the session with my bank that the the connection uses the Kasperski-VPN? Thanks in advance Pefri

    • 1 reply
    • 1.4k views
  10. sian1902
    Started by sian1902,

    I'm a new user I wanted to know whether I can use the activation code more than one time or not I'm subscribed to the three devices plan

  11. trentgh7

    have been using VPN for a year. emclient for 2 years. No settings changed. Today it stopped receiving and sending and does not even try IF vpn is on. turn it off it works fine. Does not matter if using in same country (us) or different. hostinger is my domain host and they are my domains. have done some trouble shooting with them and it appears it is VPN related. windows 10. thank you.

    • 6 replies
    • 1.4k views
  12. Blondie59
    Started by Blondie59,

    Hello, I need some help please. The Search For Activity Traces isn’t functioning on our Kaspersky Internet Security 2020. We hit Search For Activity Traces you don’t see anything on the bar, it says please wait and the bar is just clear you don't see the bar move, and you don’t see the percent number change stays at 0 and then next, it takes you to the Search For Activity Traces Completed and then I hit Next and up pops up Privacy Cleaner and it say the Wizard Is Cleaning user activity and on that bar you don’t see it move, it is just clear and he percentage stays at 0 and it says completed, then you can reboot your computer. When Kaspersky downloaded this version b…

    • 2 replies
    • 1.4k views
    Flood and Flood's wife
  13. wgcuser

    Several months ago I installed KIS for Android v11.57.4.4190 on my Sony Xperia Xa2. I browse the internet using Opera v60.3.3004.55692 with Google as search engine. I’ve scanned All Files with no problems being indicated. KIS had not reported any problems until a couple of days ago when it raised the issue "Internet Protection does not support the default browser." Apparently only KIS on Android, only supports Google Chrome. As far as I can recall I have not changed any settings such Default Browser or Internet Protection, so I'm surprised that this message has appeared only recently. Suggestions welcome!

    • 1 reply
    • 1.4k views
  14. vishnu
    Started by vishnu,

    I receive a report which states 0 objects detected, 38 events. How to Solve this? is this any threat How to solve it?

    • 2 replies
    • 1.4k views
  15. Guest #11605
    Started by Guest #11605,

    I have the game website that was attacked by malware, can your application prevent that?

    • 5 replies
    • 1.4k views
    Flood and Flood's wife
  16. sargam

    please help me. I will try to my I Mac Kaspersky internet security 2020 . download completed installation (running package scripts) 93% stuck here what I do.

    • 0 replies
    • 1.4k views
  17. Mikin

    I have an Asus tablet running Android 7 on which I have Kaspersky Cloud Femily with InternetSecurity installed. Since InternetSecurity somehow stopped starting, I tried to reinstall it. Unfortunately, on GooglePlay, I have a notification from the app that the device is not compatible with this version. How to solve it?

    • 5 replies
    • 1.4k views
  18. Guest #22298
    Started by Guest #22298,

    G’Day, It seems there is an answer in KAV, but i can not find a way of preventing the autoscan when i insert a pendrive into a win10 laptop.

    • 2 replies
    • 1.4k views
    Flood and Flood's wife
  19. LatenightB

    Hello, I have El Capitan - 10.11. I can not find your download link anywhere and I have now spent 160 days of paying for a product not yet installed or working. What can be done?

    • 2 replies
    • 1.4k views
  20. LadyBeetle
    Started by LadyBeetle,

    I have just installed a new router and have 2 issues. The first being the browser protection which was resolved as Kaspersky sent a link with the alert. However Kaspersky is not updating since I turned the new router on. How can this be resolved please? Cheers LadyBeetle

    • 4 replies
    • 1.4k views
  21. Chrisps
    Started by Chrisps,

    Hello, Can somebody provide me with information regarding the licensing transition between KAV, KIS, KTS to the new released products Premium, Plus, Standard? How is this going to work out once the old products are retired ? Users who still have valid licenses for legacy products, will they be able to use and activate those products after withdrawal ? Or can they use their existing licenses to activate the new range of products? Thank you

      • Like
    • 2 replies
    • 1.4k views
  22. Francisco Teixeira
    Started by Francisco Teixeira,

    Hi. i hope they are ok. I'm having trouble installing Internet Security on my windows 10 pro pc HP prodesk 600 G1. When clicking on the startup it only presents me with the screen to choose the language and then it does not advance. can you please provide a solution?

    Francisco Teixeira
  23. Guest #16172
    Started by Guest #16172,

    Hi there I recently purchased KIS and at the time of purchase had no choice but to have auto renewal (no other options that I could see were available), it did however say that I could cancel the auto renewal simply by logging in to a settings page. I’ve tried logging into the page that was linked from the Kaspersky site and invoice , however it asks for the order number and password which it says should have been sent with my conformation e-mail. I do have an order number, but there was no password in all of my e-mails, is there someone who can tell me how to cancel auto renewal without going round in circles as I have been doing on the help site ? Many thanks :)

    • 2 replies
    • 1.4k views
  24. AR77
    Started by AR77,

    I found a good price on Amazon for an activation code for KIS. Even though I only renewed two months ago I didn’t want to pass up on the deal so I made the purchase. What I would like to do is stack this behind the existing activation code so that when the current one expires the new one will come into play automatically. Is there a way to do this or do I have to wait until the current license is about to expire? The application will allow me to add the code but doesn’t explicitly state whether the code will stack or be applied immediately so I’m unsure.

    • 0 replies
    • 1.4k views
  25. Ninja1618
    Started by Ninja1618,

    Hi Mods, My business domainhttps : // Ayefin . com is flagged as a phishing domain at kespersky database, Kindly requesting you to re-scan the domain and remove the domain from the malicious category.

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