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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. toto10

    After my KIS20 updated to patch (j) I can’t access some sites. The websites keeps trying to load ‘me.kis.v2.scr.kaspersky-labs.com’ and in general my browser is slow. When I disable KIS20 everything is back to normal. I’m on Windows 10 using Edge Chromium. ///// Moderator update: press Shift+F5 while at the site as a workaround to this issue

    • 42 replies
    • 15.3k views
  2. MirceaForce

    I have encountered this issue is not pooping up always but some time it shows...most I seen is when not using computer for a couple of days or something like that Any help will be good

    • 23 replies
    • 15.3k views
    Flood and Flood's wife
  3. Rhys
    Started by Rhys,

    Hello, I am not very good with computers so please be patient. I ran virus check on Kaspersky Internet Security last night (07/04/2021), and Trojan-Spy.Win32.Xegumumune.gua was found In downloads folder setup.exe of Redragon Wired Gaming mouse program I downloaded from my mouse manufacturers site for new mouse on 23/11/2020. I have two concerns. First, how do I determine how much damage has been done to my computer system and personal information such as bank details, credit card etc. and second, why did it take Kaspersky Internet Protection so long to detect this. I am using WIN 10 64 bit Version 2004 (OS Build 19041.867) Kaspersky Internet Protection Application V…

    • 6 replies
    • 15.1k views
  4. A5TRO

    Hi ! Si I did a some research before coming here but I'm a bit stuck as my problem seems to be precisely in between everything I saw. Couple of days ago, I had two warning: - One from Windows Defender in the Device Security panel that brought me to Core Isolation. Memory Integrity was on and there was not a lot of thing I can do. I ended up ingnoring the notification and everything seems to be OK as it's green but I'm not sure it works because all I did was ignoring the warning. The only weird thing is that I can't turn off Memory Integrity (I can toggle the button but everytime I restart the PC it's on); - One from Kaspersky that advice me to use a com…

    Flood and Flood's wife
  5. Sister Sabina

    When I try to do a full scan using Kaspersky Internet Security on my MacBook Pro (2017) with the latest Catalina installed it stays at 1% for hours on end. Is this normal? I also have Carbon Copy Cloner installed on an external drive and when it does its daily backup of my system I keep getting the following error. See attached screenshot. I can’t for the life of me find the file at fault and have been in touch with the Japanese Kaspersky support here, but their explanation of how to report the issue is far beyond my Japanese. This notification is on a daily basis and I can’t delete the item causing the problem. Any suggestion welcome please. How can I get rid of t…

    • 65 replies
    • 15k views
    Flood and Flood's wife
  6. StPeteDR
    Started by StPeteDR,

    I am running Windows 10 Pro Build 1903 & KIS 2019. I have all access to the webcam blocked so no unauthorized spying can occur but I have Zoom authorized to use the webcam using application control. However, I have to start using Google Meet but I’m unsure how to allow it. Zoom is its own program so that was easy to allow but Google Meet is a URL accessed through Chrome. Any recommendations on how to continue restricting Chrome access to the webcam but allowing Google Meet? Any advice or assistance would be greatly appreciated. Kind Regards, Dennis

    • 12 replies
    • 15k views
  7. Rune
    Started by Rune,

    How can I change the language from Portuguese (PT) to English (ENG) in the Kaspersky Internet Security app on my laptop (Windows 10)? I tried to search a bit in the forum and the suggested fix was to click shift + F12, but this doesn't seem to work on my laptop, instead that messed up the keyboard output.. Any help would be highly appreciated.

    • 1 reply
    • 15k views
  8. chandira

    I am doing photo editing in multiple photo editing programs at once. I have experienced that all the browsers and all applications crashes while full scan is running. Therefore, i have to quit the KIS to work with my applications. Is this a bug in the system? I haven't experienced this much crashing in previous KIS systems.

    • 23 replies
    • 15k views
  9. rufford155

    Here we go again ! Previously this happened when following links in emails - this seems to have been fixed - now it’s happening when going from bookmarks. I don’t believe there is anything dangerous about the site madeiracablecar.com. What I do know is that ontales.com is a company in Madeira operating tourist activities so it is more than likely that it runs or even owns the cable car, or maybe they just manage the website. So again we seem to have a case of KIS being over-zealous and just a nuisance. Please don’t tell me again that this certificate is illegal when there is a clear connection to the owner. Maybe KIS needs to better understand how companies work in Europe…

    • 51 replies
    • 15k views
  10. kis2009-007

    Hello, After having installed KIS2021, I now can’t sign out of Youtube when using Firefox. Edge Chromium and Chrome appear to have no issues. Also, I can’t add a video to a playlist using the plus sign under video window: nothing happens when clicking the “plus sign”. Also, I can’t add a video to a playlist when hovering mouse pointer over video preview tile and over the Watch Later icon : A dialog box opens instead and asks to sign in when it appears I am already signed in. When I click sign in, the page changes to an error 405 page and with this message: The request method GET is inappropriate for the URL /youtubei/v1/browse/edit_playlist . If I disable anti-banne…

    • 32 replies
    • 14.8k views
    Flood and Flood's wife
  11. alexdingrabb
    Started by alexdingrabb,

    so this might not be anything but lately i have seen this and im not sure if thats something to be concern about or just regular thing just saying i have no microsoft firewall type thing i also did a fresh install of windows and still apears so it could be regular thing unless its deep in my boot drive hehe i did fresh install from my windows pc. just wonder if anyone els has this aswell. Thanks.

  12. Jellybaby
    Started by Jellybaby,

    I have android 12 , and since the last update I cannot unlock my apps using my fingerprint. The pictures appear but nothing happens. I have uninstalled the app, powered off phone reinstalled the app etc. And nothing happens anymore suggestios

    • 0 replies
    • 14.7k views
    Flood and Flood's wife
  13. hjhood

    Aol mail; cannot sign in. I enter Password and then wait, wait; Aol will not open. Aol links for home page... also not work. I tried all the following: 1> (free download) malwarebytes, 2> Update and perform KIS full scan, 3> pause KIS then attempt, 4> Run>Control Panel> Uninstall Program>Program Features to remove anything ‘guce’ but there were none. No success. Currently at KIS 19.0.01088(k) 12/21/2019 9:37am The following error message occurs after each attempt:  Hmmm...can’t reach this page Try this Make sure you’ve got the right web address: https://guce.advertising.com Search for "https://guce.advertising.com" on Bing Refresh the page …

    • 9 replies
    • 14.7k views
    Flood and Flood's wife
  14. za2030
    Started by za2030,

    my files are crypted by vari rasomware. whow to decrypt them ?

    • 0 replies
    • 14.7k views
  15. BinBin1

    Update from KIS 2019 to KIS 2020 (US English Version) went flawlessly and kept all my settings from KIS 2019 without any issues as KIS 2020 installed directly over KIS 2019. :wink:

    • 27 replies
    • 14.6k views
    Flood and Flood's wife
  16. Dizej
    Started by Dizej,

    My subscription was for years been taken care by 2Checkout and had no problems. I tried updating my subscription and for the first time I'm only being allowed to pay Nexway. I updated and paid the subscription, and haven't received a single confirmation. I think some kind of massive scam is going on with Kaspersky/Nexway and they first charge the customer, then upon receiving the payment disappear. Zero customer support replies from Nexway. All evidence available and I will be filing a report for 2Checkout/Nexway

    DonglinHuang
  17. dmarrduncan

    The Kaspersky virtual/on-screen "keyboard" pops up and I don't need it. How do I disable the pop-up, on-screen Kaspersky keyboard?

    • 13 replies
    • 14.5k views
    Flood and Flood's wife
  18. Guest #4340

    I can't download any files on my new computer via Google Chrome to a network drive. Each time I try, I get "Virus Scan Failed". Only Chrome is affected, and only network drives. If I turn off File Anti-Virus in Kaspersky, I can download no problem. I have the scope set in File Anti-Virus to not check network drives, but it seems it's doing this anyway. Anyone have any idea where to look from here? I used the same program on my old computer, downloaded to the same location, and it always worked, I never had to make changes to it.

    • 20 replies
    • 14.3k views
    Flood and Flood's wife
  19. Menahouse

    Hello Kaspersky User Grouo, today I installed MacOS Cataline 10.15 on my iMac and it seems to me that my Kaspersky Internet Security does have a problem with it. The problems are the following: Is there any working fix or do I need to wait or what is the best to do now. My Mac is now without security and to wait in this situation is not a good idea. I hope I can get a quick answer here. Thanks in advance!

    • 2 replies
    • 14.3k views
    Flood and Flood's wife
  20. yyhhjj2004
    Started by yyhhjj2004,

    KIS could block youtube advertisments before, but now it can not.Why?

    • 9 replies
    • 14.2k views
  21. Creeper

    Hello, I had been experiencing stuttering audio issue since I had upgrade my internet connection to a 100 Mbps Fiber Connection a few weeks ago. I was using a wireless 4G Mobile Network through a 4G router before which only had a download and upload speed of 23+ Mbps. I found out that it was Kaspersky Internet Security causing the stuttering issue when there is a high internet usage after searching a lot on google. At first I thought it was the Ethernet LAN driver so I had tried upgrading and downgrading the driver version but none of them helped. I did not experience this problem with my old connection because it only had a download and upload speed of 23+ Mbps which…

    • 35 replies
    • 14.1k views
    Mikhail Shakhov
  22. Jakone
    Started by Jakone,

    I recently installed KIS on my Macbook Air 2017 running on macOS Mojave 10.14.6. My problem's very simple, however, it's causing a lot of problems. First of all, it's stuck on a window saying that KIS is starting. It's been running on this start screen for quite awhile now and I can't see any progress in its loading. I tried closing and opening it again a few times and the problem is still the same. I also can't press anything. Another problem I have is Google Earth can't seem to connect to its servers because of Kaspersky, among other applications that it also hinders. It appears to show Any help with this regards will be very appreciated.

    • 22 replies
    • 14.1k views
  23. JaffaCakes118
    Started by JaffaCakes118,

    I have Kaspersky Internet Security, and every website I go on it has kaspersky-labs.com (ff.kis.v2.scr.kaspersky-labs.com), I’m guessing it’s to do with the web antivirus but I’m not sure. My extension (Ublock Origin) blocks kaspersky-labs.com but the web anti virus still seems to block malicious websites. So what is ff.kis.v2.scr.kaspersky-labs.com? And what will happen if I keep it blocked?

    • 3 replies
    • 14k views
  24. Darkqueen

    Hello I hope someone can help me. When I click on a specific website link, I get the following written on the tab; generator.html (1x1) and a black page, nothing else. This has only just started happening with a couple of websites I regularly visit and would like to know whether this is a security or privacy feature of Kaspersky causing this? Hope someone can help.....

    • 38 replies
    • 13.9k views
    Flood and Flood's wife
  25. Guest

    Ever since Windows Store was udpated to its Win11 equivalent with a bunch of updates for pre-installed apps, this component of desktop app installer gets categorized as restricted because its signature can’t be verified. I’m apparently not the only one with this issue because every version of this file released since is classed 100% restricted at the KSN. Is this issue at Microsoft’s end or Kaspersky’s? KIS 21.3.10.391(g), Windows 10.

    • 4 replies
    • 13.8k views

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