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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Jassie
    Started by Jassie,

    Hi All, I have been running Kaspersky internet security 2020 and I've just noticed that the ‘New applications versions’ option is no longer visible so does this mean the program will download and install version 2021 automatically, right? Thank you.

    • 1 reply
    • 3.2k views
  2. Raymond Mak

    I am using Kaspersky Internet Security on two Windows 7 Pro PC. Both PC in my home connecting same network. I usually using Chrome keep logging in with my Google account. Recently I logged out to enter another gmail account. When I clicked on the next button Chrome not prompt me for password. I tried clicked on other existing account but not proceed to password, Chrome just do not response to I click on accounts or the "Next" button. Tried on IE and Firefox also the same. Both of my PC have this problem. I reinstalled Windows on one of a PC, download and install Kaspersky Internet Security and Chrome but the problem exist. I uninstalled Kaspersky Internet Security …

    • 8 replies
    • 3.1k views
    Flood and Flood's wife
  3. JPEKaspersky
    Started by JPEKaspersky,

    Good evening everyone. Is there anything new about when is the release of the new KIS 2020 in português from Portugal (pt-pt (Portugal), not pt-br (Brazil)). Thanks. João

    • 1 reply
    • 3.1k views
  4. tolga
    Started by tolga,

    hello, there is an unknown device on my wifi, how can I block it, I would appreciate it if you explain in detail

  5. GiorgioMyA
    Started by GiorgioMyA,

    After several bugs reported by KIS about which I could not correctly start and sent the error logs; removing and installing from scratch KIS over and over again, I found out that Windows reported low disk space C:. Every time I deleted files and uninstalled other programs, the free space was consumed again, leaving me 0 mbytes free. After several hours of trying to figure out what was going on, I realized the intense activity of the KIS processes and services. I proceeded to uninstall KIS and automatically recovered ALL my free disk space. What is the cause of this, or how to prevent it from happening again? I'm currently relying on Windows Defender. Windows 10 Pro, x…

    • 4 replies
    • 3.1k views
  6. chibikiwi

    Malicious object detected in "Web Anti-Virus" but no option to disinfect or delete. Event: Malicious object detected User type: Active user Application name: chrome.exe Application path: C:\Program Files\Google\Chrome\Application Component: Web Anti-Virus Result description: Detected Type: Trojan Name: HEUR:Trojan.Script.Miner.gen Precision: Heuristic Analysis Threat level: High Object type: File Object name: wsq Object path: wss://staticdesk.com MD5: B0C4A660FFE4EEB5C4128CA55B1982C0 Reason: Expert analysis Event: Download denied User type: Active user Application name: chrome.exe Application path: C:\Program Files\Google\Chrome\Application Component: Web Anti-V…

    • 0 replies
    • 3.1k views
    Flood and Flood's wife
  7. Flood and Flood's wife

    v 21.2.16.590 Safe Money

    • 1 reply
    • 3.1k views
    Flood and Flood's wife
  8. DIVERSE
    Started by DIVERSE,

    In previous versions of KIS there was an item in the context menu from the icon in the system tray to allow launching Safe Money manually. Now, with version 21.2.16.590(b), there seem to be only about half of the number of items on that context menu from the icon in the system tray (now only a total of 6), which doesn’t include the item to launch Safe Money manually. There was also apparently a feature to add a shortcut to the desktop. https://support.kaspersky.com/KIS/2019/en-US/68178.htm LinkI have tried following those steps, and there is indeed a ‘link’ in the Safe Money section of the Settings that claims it will add a Safe Money shortcut to the Desktop. “C…

    • 8 replies
    • 3.1k views
    Flood and Flood's wife
  9. klik
    Started by klik,

    How can I block Pop Up?

  10. Qurua
    Started by Qurua,

    I'm in Windows 11 Home, Kaspersky Internet Security, application version: 21.3.10.391 (m) For almost a week now, Discord app was stuck on eternal 'update failed, retrying' loop whenever you tried to start it up. I tried all possible fixes available only to realize it's not an issue with Discord itself but with Kaspersky. When I turn it off, Discord updates normally and is back up and running but then breaks again after some time and loading screen spinning indefinitely when Kaspersky is enabled again. It must've been one of the recent updates that fried it. Any ideas how to fix it? Would adding it to exemptions work? Discord seems to be installed directly in app…

  11. Guest #11938
    Started by Guest #11938,

    Hello Kaspersky Team, I’m an user of the Brave browser and since about two weeks I get a warning about some extension that comes with the browser installation. Kaspersky is saying it’s not-a-virus:NetTool.Win32.TorTool.bte. The manifest for that extension says its "Brave Tor Client Updater extension". There is some other users that wrote on the Brave forum about it: https://community.brave.com/t/antivirus-found-a-weird-file-inside-my-brave-install-folder/132470 I did some research and looks like there been similiar problems in the past already, with Kaspersky complaining about the Tor part of Brave. Why is it back again? Why is Tor flagged like thi…

    • 1 reply
    • 3.1k views
    Flood and Flood's wife
  12. Thawshi
    Started by Thawshi,

    i have enabled still the same notification arrives always again again

    • 0 replies
    • 3.1k views
    Flood and Flood's wife
  13. inismor

    This question has been asked before but not answered as far as I can tell as far as the Mac version of Kaspersky Internet is concerned. I’m constantly being bombarded by dialogs asking for passwords for archive files, to the point where I’ve turned Kaspersky off until I can find a resolution. On Windows, it’s easy enough to change the setting. On the Mac, however, there is no “advanced” settings dialog available. All I see is this: Any suggestions?

    • 6 replies
    • 3.1k views
  14. Guest #20814

    I bought Kaspersky Internet Security several days ago. But it has been installed my internet connection keeps on disconnecting in the middle of my work. Is it because of the LAN or something else?

    • 0 replies
    • 3.1k views
  15. sp53

    After I have changed some settings in Kaspersky Internet Security, I am required to click OK and then Save. I then receive the message: “Do not prompt for confirmation during the next:” and the choices are: “Not selected, 5 minutes, 10 minutes, 15 minutes, 30 minutes”. I then choose one of the options and click Yes. What happens next? Well, actually nothing happens. It doesn’t make any difference what I click, I never, ever receive a prompt for confirmation. What do you really mean by this statement “Do not prompt for confirmation”? Does this mean you haven’t changed the settings? Does this mean you have changed the settings? I have absolutely no idea if you have actuall…

    • 8 replies
    • 3.1k views
  16. Psiu47

    The automatization on searching updates occurred as usual but I didn’t restart the PC last night. Did it after 6 hours later so when Kaspersky Internet Security 2.2.16.590 © changed to Kaspersky Internet Security 21.3.10.391(a). I have been annoyed with the fact the rootkit verification haven’t started yet after have been past 24 hours since April 17 21:51. I turned on my PC by 20:11 and waited thinking would follow last time that ended but still haven’t started the verification. Not even automatic search for updates is running however the interfact show is searching automatically everytime. Last update was searched and installed at 1:April 18 33 am about 16 hours …

    • 23 replies
    • 3.1k views
    Flood and Flood's wife
  17. L4ev
    Started by L4ev,

    How do I regain user acct control, one of my neighbors hacked my wifi and disabled my wifi ethernet and Kapersky VPN. My admin PW doesn’t work at all.

    • 4 replies
    • 3.1k views
  18. Yuki

    Hello, I originally had KIS installed before and there was no issue, but after the last windows 10 update, KIS kept telling me I needed to reinstall as a recommendation since some components were not working properly. After that I uninstalled then reinstalled, but after that my audio stopped working completely “no output device is enabled” I tried using my headphones but it’s also still the same and I can’t even troubleshoot since it tells me that there is a problem preventing the troubleshoot from starting. How can I fix this?

    • 1 reply
    • 3.1k views
  19. Hawkeye
    Started by Hawkeye,

    When I go to this Samsung webpage, https://www.samsung.com/au/support/your-service/main to check my products I have a problem signing in. When I select the blue Sign In at the top right of the screen, nothing happens. I have tried using Edge, Firefox and Chrome but none of them work. So I disabled KIS 2021 and I can now sign in without any problems using all 3 browers and if I enable KIS 2021 again, then the Sign In problem comes back. I assume that it is an issue with KIS 2021 and needs to be fixed ASAP. Thanks.

    • 11 replies
    • 3.1k views
    Flood and Flood's wife
  20. JonnyMP

    Hi, I have one USB stick that used to Autoplay when inserted into the computer. I’m sure that a Security Scan gave me the option to disable this and I cannot find where that option is now. I’m keen to have the choice. Feedback would be much appreciated.

    • 6 replies
    • 3.1k views
  21. majesticana
    Started by majesticana,

    Hi there! Recently I moved a few applications from Trusted to Restricted, and now I am receiving too many "Suspicious activity is blocked" notifications; it’s flooding my notification center and distracting me while I’m doing other tasks and becomes really annoying. So, please, tell me: how can I turn off only this type of notification while keeping other notifications which are really important visible? I can't find any option to turn off just this one. Please, help me! I use Kaspersky Internet Security version 21.3.10.391 (m). Thank you, and kind regards!

  22. Jotade
    Started by Jotade,

    English Hello, since i updated the macbook to Sonoma, every two days or so, when i start the computer, and i go into Safari, I get the error: "A secure connection could not be established." This is because Kaspersky does not start correctly, and the 'full hard drive access' privilege is cancelled, and I have to give it access again... Why is this privilege canceled automatically? I have uninstalled Kaspersky, and reinstalled it, and the error still occurs. How can I fix it permanently? Thank you. Castellano Buenas, desde que actualicé el macbook a Sonoma, cada dos días o así, cuando inicio el ordenador, y me meto en Safari, me sale el error de: "No se pudo …

    harlan4096
  23. jturanin

    Have had Kaspersky Internet Security for 4 years without issues. Today Notification Center says "Databases are extremely out of date". They are set to update automatically. If I click Update, it attempts to update but the message does not change. The Database Update screen says "Last Update: Less than a minute ago." Windows also displays an alert that my Kaspersky security is out of date. Running Windows 11 Pro (updated Feb 2025) on HP Spectre x360 laptop.

  24. Irfan1
    Started by Irfan1,

    Hello, I’m using Kaspersky Internet Security on my system, and I’ve observed that it occasionally sends requests to Kaspersky servers from the localhost (127.0.0.1). I would like to understand: What is the purpose of these requests? How do I stop this request? It loads too much on my computer. Thank you for your assistance.

  25. Suman
    Started by Suman,

    I have been using kasperky internet security since 2009 on different operating systems. But to my surprise recently i have been observing Kaspersky is freezing my mac and draining out battery and also could not block adds on different websites. I reported the issue to kaspersky support long back and they collected data from my mac.. asked me to reinstall the application. Even after reinstallation the problem persist then i asked them again to look in to the issue. Again they collected data from my mac book pro running on Mojave Os and declared there is a bug and it should be fixed. Almost since 4 months i am waiting for a solution and no solution yet. this is the complai…

    • 4 replies
    • 3.1k views

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