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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. dd5087

    This morning I had to restart my PC to install an update for KIS. How do I find out what this update did? My PC is running Windows 10 and the current issue of KIS is 19.0.0.1088(e).

    • 40 replies
    • 19.7k views
  2. trinaryouroboros

    ​ Hi, this issue is reoccurring using Firefox 96.02 youtube.com returns the following until I remove the Firefox application in Manage Applications within Kapersky Internet Security 21.3.10.391 (g) and restart Firefox Error code: SSL_ERROR_RX_MALFORMED_SERVER_HELLO The remove/readd Firefox to applications works for a day or so then the problem returns and I have to redo it again, probably every reboot ​

  3. Minaz

    I have been using Kaspersky for years and my default browser is Microsoft Edge. As of yesterday, when Kaspersky Total Security is running, Microsoft Edge and Opera GX both fail to load web pages (ANY web pages), displaying either err_connection_reset or err_connection_aborted pages. The browser will actually cycle through the two pages (rest, then abort, then reset again, etc...) for a certain number of cycles, then it will just stop, but it will not load the web page. This occurs whether I have the extensions installed in the browser or not, and even whether Kaspersky Total Secutiy is active or not - pausing the app does not solve the problem. But if I close the app…

  4. Zintoki
    Started by Zintoki,

    Two days back Kaspersky addon for Firefox started using 40% of my CPU and lag and freeze my whole web browser. There are other people who complain about this bug in Firefox addons reviews. https://addons.mozilla.org/en-US/firefox/addon/kaspersky-protection-2021/reviews/?score=1

  5. Mark J
    Started by Mark J,

    After installing KIS, my event viewer posts this message on each boot up: Event ID 7006 -- The ScRegSetValueExW call failed for Start with the following error: Access is denied. Is this caused by KIS self-protection? Is there a bug somewhere?

    • 1 reply
    • 19.2k views
  6. conticreative

    Windows 10, KIS19 obtained from ISP (Consolidated communication). Since this morning, when Chrome is open I get this alert every 15 seconds or so (in fact, looking at the alerts, I get 4 every minute): 08.07.2019 12.34.47; Blocked an advertisement website or a URL that can be used by criminals to damage your computer or personal data; https://jonysource.com/213db237bbd6bf854a.js; https://jonysource.com/213db237bbd6bf854a.js; URL;Google Chrome;07/08/2019 12:34:47 If I turn off Chrome (including taskbar icon) alert stops. I have purged chrome cache, history and everything else I could (aside from saved passwords) but it continues. I had to stop showing the alerts as th…

    • 21 replies
    • 18.9k views
  7. nexon
    Started by nexon,

    I had enabled it and everything was ok. But today i see HW Virtualization is not enabled because my HW is not available beacuse no HW support... I have coree i7 8700K witth HW enabled in UEFI

    • 38 replies
    • 18.9k views
  8. Guest #10915
    Started by Guest #10915,

    Hello there, I couldn’t use my microphone. It was working fine before I installed Kaspersky Internet Security. But, neither I can record a general offline record via Voice Recorder, nor can I use microphone for online audio exchange. Please help me. Thank you in advance.

    • 17 replies
    • 17.8k views
  9. Gregorif

    Hi For a few weeks now, I noticed my Steam updates could not be done unless I started my computer in Safe Mode. I also cound not access the Store page or my Friends list, as it said I had no connection, but I could play any of the games I have already installed even if they needed an internet connection After trying a few things, I found out that changing the name of the folder of Steam (to Steam2, Steam3 etc) and then starting Steam.exe was enough for it to work This morning though, Discord tried to update itself, and was blocked While looking thourgh KAspersky's program control, I tried to view the details for Steam and Discord, and got the message (see pictu…

  10. Dkenn

    I have received two notices from Kaspersky in the last few days about CamScanner being a risk. I've used this app for years. What changed that's suddenly causing a problem? Should I remove it?

    • 14 replies
    • 17.5k views
  11. pbacevedo
    Started by pbacevedo,

    After an update in MTGO.exe the antivirus blocks the application saying that I found the Trojan PDM:Exploit.Win32.Generic.nblk, the all text is: Today, 10/03/2022 06:52:34 p. m.;Se detectó un objeto malicioso;MainNavigation;MTGO.exe;C:\Users\bacev\AppData\Local\Apps\2.0\N1H8KC3J.LYG\MZOHJMML.WDY\mtgo..tion_92a8f782d852ef89_0003.0004_ed1c615b24bb7ca2;38544;PEDROLAPTOP\bacev;Usuario activo;Detectado: PDM:Exploit.Win32.Generic.nblk;Detectado;PDM:Exploit.Win32.Generic.nblk;Troyano;Alta;Exacta;mtgo.exe;mtgo.exe;c:\users\bacev\appdata\local\apps\2.0\n1h8kc3j.lyg\mzohjmml.wdy\mtgo..tion_92a8f782d852ef89_0003.0004_ed1c615b24bb7ca2;Proceso;Bases de datos

  12. Guest #119
  13. Guest #6594

    Win 10pro/64-1909; after installing NIS, I added to the firewall some apps new rules and everything was ok, the firewall allowing to make changes without any special user confirmation; I also added new trustworthy subgroups and related apps to be ruled, this operation also led without any problem. From yesterday I found that something has changed, when I try to apply a new rule to an app a pop up ask me for “user confirmation……….”; also, and this is really strange and worrying, the insertion of a new app is not allowed (NIS firewall opens the window to make the app (.exe) choice, but then nothing is added to the subgroup). What has happened? I don’t think it’s virus rel…

    • 42 replies
    • 16.9k views
    Flood and Flood's wife
  14. MDT
    Started by MDT,

    Ran a full scan and all ok but had this message: cloud objects skipped Why so and how can I scan this? Thx

    • 21 replies
    • 16.5k views
  15. nacex455
    Started by nacex455,

    After I installed KIS I got the message: Code integrity control is enabled in the operating system. Some application features are unavailable. I have tried contacting KAS Support, but still no response, I have also tried several solutions on the internet but to no avail. Every time I open my PC, this message always shows up, I'm very annoyed. Is there any way to fix this? Thank you 😀

    • 2 replies
    • 16.3k views
    Flood and Flood's wife
  16. arleetel

    System : windows 10 Home edition : 1909.18363.535 The initial purpose was to share the printer HP Officejet 6600 (usb connected)that is set as shared on the computer and working, on the laptop I get the error : Windows cannot connect to the printer. Check the printer name. If it is a network printer make sure it is turned on and that the printer address is correct. I checked all that. Since this failed I tried to make a network connection from the laptop to the computer with the result hereafter. On the laptop : file and print resource (DESKTOP-L....) is online but isn’t responding to connection attempts : error code 0x80070035.The remote computer isn’t responding to …

    • 14 replies
    • 16.3k views
  17. neo_zerox

    Question as above. I have a 3 device license of KIS installed on one of my device and now would to share it with my wife who has her own device with her own My Kaspersky Account. Sharing a single account is obviously not ideal in terms of Security and Privacy. Thanks

    • 8 replies
    • 16.2k views
    Flood and Flood's wife
  18. brutherb
    Started by brutherb,

    so this started a while ago my netflix and disney plus app wouldnt connect. i tried the usual efforts. they would connect through chrome though. then one day when i was trying to figure out what was going on i noticed that there was a microsoft edge error. So i opened edge and it wouldnt connect to any pages either. again thgought it was an edge issue typical efforts to fix issue. None of these resolve the issue. Tonight i am playing with it some more i asm checking windows fire wall entries etc. part of my efforts tonight i shut down both malwarebytes and Kaspersky well low and behold the apps work and the browser connects to the web. I start each app back up individuall…

  19. armablign
    Started by armablign,

    In the past 2-3 weeks, I have been experiencing loads of lag with Youtube, especially when selecting the search bar, and typing, it takes a good 10 seconds or more to (update) the text I have typed, (the exact text appears that I typed, there is no cut off). I also found that many other people are having the exact same problem; https://support.google.com/youtube/thread/41393209?hl=en Here are more people with the same problem, and same environment/conditions.. A user (Osiris TheVirus) noted: 1) Open Kaspersky and go to settings. 2) In the settings menu go to additional and then network settings. 3) Under "Traffic Processing" un-check the box that says inject…

    • 13 replies
    • 15.9k views
    Flood and Flood's wife
  20. Hawker
    Started by Hawker,

    KIS 2019 is stopping me from accessing dnsleak.com and may be reponsible for slowing down my vpn as web pages take ages to load and sometimes(often) cutoff. In addition my BT email connection sometimes hangs and sometimes takes ages. web pages sometimes just hang but when I switch KIS off they work fine whether with my VPN or not.

    • 43 replies
    • 15.6k views
    Flood and Flood's wife
  21. Enzo Cons

    Hello, On Windows 11 Pro 64bit 22H2 (Build 22621.1413) and Kaspersky Internet Security 21.3.10.391(j) the windows security center warning im not in optimal status, and after looking on microsoft KB the cause could be this error reported in systems logs Microsoft-Windows-CodeIntegrity/Operational Event ID 3033, CodeIntegrity Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 21.3\x64\antimalware_provider.dll that did not meet the Windows signing level requirements. Is there some hint to …

  22. peeters147
    Started by peeters147,

    Hello, as a Surface Go user, I got notifications that Host Process for Windows Services (PID: 3656) is using my webcam every time I logged in, because I use Windows Hello (face recognition) when logging in to my PC. But several days ago I started seeing that notification permanently on my screen (not disappearing after few seconds). I also tried to block that process’ access to my webcam via Kaspersky, but after restart probably a new process started running and my cam was again on. I also have a camera privacy light on my PC and it is not shining all the time, only correctly when using camera for Windows Hello. Couldn’t it be some type of malware using my webcam masked a…

    • 5 replies
    • 15.4k views
  23. Guest #13305
    Started by Guest #13305,

    Hi, I have been using an OpenVPN client and use 2 or 3 browsers depending upon the context. Today, I wanted to log into my facebook account but the login page was different. The url seems legit, and upon further inspection using "inspect element" I found the following websites "https://static.xx.fbcdn.net/rsrc.php/v3/y......" which also seems legit facebook address used for "cross domain concerns" I have attached the respective image files for reference. But the thing is, if I try to access the same website from chrome I get the regular login page. I also noticed that when I log into my router a message, " this website is not secure" pops up (by kaspersky). It also sho…

    • 1 reply
    • 15.3k views
    Flood and Flood's wife
  24. CronoK

    Hi, i got an update for KIS 2020 yesterday. From version (d) to (e). I remember that i got a popup from KIS in the 2019 version to restart my computer after an update. I didnt get any for the update i mentioned above but the size was more than 10 MB (so i figured it had to be an version update, not just database update). After restarting it showed version (e). When i tried to start Firefox i got an Password-Manager Popup from Kaspersky (like they do occasionally every week or smth). But Firefox didnt really start. The process hung up and couldnt be closed via task manager. Restarting PC leads to the same result. I couldnt start Firefox. There was no idication of a blo…

    • 39 replies
    • 15.2k views
  25. MirceaForce

    I have encountered this issue is not pooping up always but some time it shows...most I seen is when not using computer for a couple of days or something like that Any help will be good

    • 23 replies
    • 15.2k views
    Flood and Flood's wife

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