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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. binks
    Started by binks,

    This would probably be just a simple switching some toggle in settings, but I don't know what to turn off or on. I have the latest Kaspersky Internet Security and some websites, mainly video hosting ones, hang on for some time before starting to play content. There is this spinning circle like website is downloading content. There should be no problem with that as I'm working on 1gig symmetric broadband, but yet it still happening. What should I turn off or on?

  2. wgcuser

    After a Full Scan using KIS 20.0.14.1085(h) I received the following:- Recommendation "Using Mozilla FireFox? Install Kaspersky Protection extension to increase your level of protection". However.. clicking the link to install the extension, the following 'warning' appeared, "This extension isn’t monitored by Mozilla. Make sure you trust the extension before you install it" My question is:- Do I ignore the Recommendation? or The 'warning' from Mozilla? I'm using FireFox 72.0.2 (32-bit) All aspects of KIS including Safe Money appear to be functioning correctly i.e. green frame.

    • 5 replies
    • 4.4k views
    Flood and Flood's wife
  3. kocokan15
    Started by kocokan15,

    Hello, i cant help but notice that I've got an notification from my windows security about Memory Integrity and Local Security Authority Protection. For the memory integrity, I've found this article https://forum.kaspersky.com/topic/kaspersky-and-window-memory-integrity-27408/ and does LSA Protection being disabled have something to do with the presence of kaspersky as my main antivirus ? Does that mean kaspersky override the Memory Integrtiy and LSA Protection ? If yes, then i guess it is fine for me to dismiss both notification ? Thanks!

  4. Biscuit
    Started by Biscuit,

    Hi guys I'm using Samsung s20 ultra 5g can't get my mugshot function to work if I restart my phone the mugshot function appears but when I use it say waiting for results and waiting for response, I have a older phone and the mugshot function works fine any suggestions guys. Tia

    Flood and Flood's wife
  5. EGL
    Started by EGL,

    Sometimes Kaspersky Internet Security turns off unexpectedly and I am getting a notice by Windows 10 to turn it on. Why this happens and how can be resolved ? This happens because of a hacker attack and if yes Internet Security is so weak to turn off ?

  6. vitgar83

    Hello. I'm sorry for bothering you. I have some problems with the latest version of KIS 21.3.10.391(j) in Windows 10. The following programs/app doesn't work: Microsoft Store App, Xbox App and the launchers of Epic Store, GOG Galaxy and Genshin Impact. They don't the login or connect with the server. The images or banners inside the app/launchers doesn't work. They go back to work if I disable KIS. Can you help me? - Vittorio.

  7. davidjames78

    Hi Kaspersky Community, I’m new to Kaspersky Internet Security and want to set up Safe Browsing to protect my online activity (~5-10 websites daily). I’m struggling with the setup. Setup: Kaspersky Internet Security 21.3, Windows 10, Chrome browser. Steps Tried: Enabled Safe Browsing in KIS settings; some websites are blocked unexpectedly. Added a trusted site to exclusions; still getting “untrusted certificate” errors. Ran a quick scan; no threats found. Questions: What’s the best way to configure Safe Browsing for secure internet use? How do I fix “untrusted certificate” errors for specific websites? Any tips for …

  8. ABEgorov

    Today, KIS has identified an old application as malicious. It was created in 2016 and was working for a long time without any problems on my computer. Today, KIS has removed the application itself, the application installer, and prohibited the application from being downloaded. How to ignore all of this and install the application back? I have created a support request INC000010472262.

    • 13 replies
    • 4.4k views
    Flood and Flood's wife
  9. KuhakuORIGIN
    Started by KuhakuORIGIN,

    So recently it asked to provide an email for verification, so I did. I did all the steps it gave me in said email, but it keeps asking for email verification anyeays, how do I get the app to realize I verified?

    • 1 reply
    • 4.4k views
    KuhakuORIGIN
  10. Mr.ME

    Hi. I am a licensed Kaspersky Internet Security for Mac user. It stopped working and I reinstalled, and I am stuck. It seems I'm being FORCED to allow "Encrypted web traffic inspection*" in order to use any features of the application. This seems to be a new anti-feature. I don't want to enable this feature - I don't want to install Kaspersky's root CA key. I want the rest of the features. Is there a solution? *"Installing the trusted certificate allows Kaspersky Internet Security to search for malware and internet threats in encrypted HTTPS traffic."

  11. UditChouhan
    Started by UditChouhan,

    It was only 9 days ago I purchased licensed KIS from official website which provided me an activation key. I activated the product then, but now it is showing a Red screen with cross mark on home page of the app with the error License Issue. On clicking “Details” tab, it is showing with a red exclamation mark which says “Protection Disabled - The application’s integrity has been compromised. Protection is disabled. updates for databases and application modules are unavailable”. Further clicking upon details tab states the error “FrontlineLicenseStatusProblem”. On further digging up, to find online solutions, it shows that you have to repurchase the license which i just pu…

    • 2 replies
    • 4.3k views
    Flood and Flood's wife
  12. lucid

    All was fine until earlier this evening when I started getting these on nearly all websites. The sites are all fine. It even blocks your site here at the Kaspersky forum! Access denied The requested URL cannot be provided Blocked by Web Anti-Virus Reason: threat of data loss Detection method: Cloud Protection I’m using KIS 2021 Application Version: 21.0.44.1537 fully updated Support here gave me this version due to errors previously because of dual graphics cards on laptop All has been fine until today. I keep having to click the following now for every page of the sites: Click here if you believe that the web page has been blocked by mistake. The appli…

    • 6 replies
    • 4.3k views
  13. Caue

    Hello everyone, I am facing a severe issue with Kaspersky's Firewall where it completely blocks or heavily throttles local P2P connections and low-latency local game streaming. Apps like Sunshine/Moonlight (local game streaming), Hamachi, and Radmin VPN (LAN emulators) cannot function properly. The client devices can technically "handshake" and connect to the host PC, but immediately after connecting, the video stream freezes completely, or the connection experiences ridiculously high latency / packet loss, making it completely unusable. Here is everything I have already tried to troubleshoot, which did not resolve the issue: Network Properties:…

  14. doppies
    Started by doppies,

    Hi. I'm having a problem trying to install KIS 2019 on Windows 7 Pro 64bit. I have removed previous Avast Antivirus using removal tool, ran Ccleaner, Cleaned temp files, reset Internet Explorer settings, Have .Net Framework 4.5 installed but still no joy. Download startup.exe from Kaspersky Website. Ran Installation, Accept all terms but as soon as it switches to downloading it gives me Unknown Error! then forces me to close. Any suggestions?

    • 10 replies
    • 4.3k views
    Flood and Flood's wife
  15. displayName
    Started by displayName,

    Hey guys! I'm proudly Kaspersky user since 2008 from Turkey. I formatted my Mac Pro 16" and reinstall Kaspersky but I couldn't it says something like this -> The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “kismac.pkg”. and recommending developer to update their kernel extensions. I don't want to refund my subscription. What should I do? ~ I already deducted my security level from full to reduced.

  16. cosmicforged
    Started by cosmicforged,

    Hello, I'm posting here because I cannot find the solution to this error and I have no clue where or why it is popping up. Every 10 minutes or so, I am getting the error "Dangerous Url Blocked" alongside this " 26.05.2019 23.39.55 ; Dangerous URL blocked ; https_//ublockerext_com/heartbeat/json?action=config&&id=dgpfeomibahlpbobpnjpcobpechebadh&version=1.5 ----- Moderation Edit : Dangerous link disabled !

    • 1 reply
    • 4.3k views
    Flood and Flood's wife
  17. sunshines

    I was able to update the database on daily basis but since this morning it's been failing with error updating components SW2 and KLAVA. Please help me resolve this error! Thank you!

    • 8 replies
    • 4.3k views
  18. Rimanah

    I have a very strange issue and an issue that isn’t a new one. A year ago I once scanned an almost empty folder with few of my photos - coming out as this: “1 object detected, 1 object desinfected”. Of course it was strange itself to be found in a folder of this kind, so I checked what kind of malware that was. To my suprise there was nothing in quarantine nor the scan report. There was a detection, but no file or malware. That year ago I figured out repeating many and many scans in 1-2h caused this to happen again - it didn’t matter what kind of scan or even file was scanned, it just happened once in about a hundred scans. So I reported it to the tech support and they to…

    Flood and Flood's wife
  19. Verkolf
    Started by Verkolf,

    After installing MAC OSX Catalina the Internet Security doesn't start,. Does someone has a fix for this.

    • 1 reply
    • 4.3k views
  20. ptyers1
    Started by ptyers1,

    Hi I think I must of purchased an additional KIS but it says Subscription not in use remaining days 732 My current subscription expires in 7 days Q. will this activation kick in when the other one expires? If not why is it showing Remaining days 732? see attached screen shot Many thanks

  21. Guest #17483
    Started by Guest #17483,

    At the end of December I updated the operating system on my Mac to Big Sur. Since that moment my Kaspersky internet security stopped working. I got in touch with Kaspersky technical support in Spain who told me I needed to uninstall it in order to re-install a different version. However this is not possible - If I try to open the Kaspersky application my Mac tells me I’m not authorised to open it and if I try to send it to the trash can I’m told I can’t because it’s “blocked”. I spoke to Apple support over the phone who told me it was an issue that needed to be resolved by Kaspersky. I’ve now been in touch with 2 different people from Kaspersky technical support in Spain…

    • 6 replies
    • 4.3k views
    Flood and Flood's wife
  22. ileiry
    Started by ileiry,

    my setup : windows 11 pro my product : KIS I dont want to see those pop up reports and notification about kaspersky has blocked such website, deleted such fraudulent email etc etc. I want Kaspersky to do his job in the background without interupting me on whatever it does. I searched the entire setup and configuration of the app but disabling them is not an option I can find in there Some feature can be disabled individually (such as weak WIFI password, ...) but I want to disable ALL notification/reports Anyone find some ways to do that? Thanks

  23. ATS
    Started by ATS,

    Could you please scan my below websites: [removed] Thank you.

    • 0 replies
    • 4.3k views
    Flood and Flood's wife
  24. debgram
    Started by debgram,

    Twice I h ave been trying to purchase something using paypal through the safe money and it doesn’t work. It sends me back to my cart with nothing in it, I had to turn off safe money in order to get paypal to actually finish the order. I never had problems before this last update. Any other reasons why this is not working?

    • 8 replies
    • 4.3k views
    Flood and Flood's wife
  25. ashwinaaras

    No details are provided in this notification about which application needs restart. This makes user confused

    • 5 replies
    • 4.3k views

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