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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. 00447781

    To whom it may concen, I just removed KIS from my laptop and when I open OUTLOOK 2007 I receive an error message that a KIS component is missing. I checked and the DLL are not present in my directory anymore so I cannot de-register the additional componend in CMD modus. Any clue? Thank you in advance. Sincerely, Angelo

    • 5 replies
    • 3.7k views
  2. Nurad95

    When i login to Kaspersky's website, Chrome shows a pop-up stating that the site has exposed my password. Please help

    • 9 replies
    • 1.9k views
    Flood and Flood's wife
  3. Project NY
    Started by Project NY,

    My PC crashed so I reset to the original and reinstalled Kaspersky, but now Kaspersky is saying I can't use my activation code because of exceeding limit. How can I fix this problem so I can use my still-valid activation code again?

    • 3 replies
    • 7.5k views
  4. lena
    Started by lena,

    as my licence is close to its end and i opted out of auto-renewal i got an offer from you to renew with a 25% discount. But browsing your web page i see that you offer a 30% discount! Why is that? Shouldn’t your clients be getting better deals for being loyal to your products?

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  5. Guest
    Started by Guest,

    Sorry for my english. I’m a 52 years old gamer on Ps4 platform. My data was stolen twice , and my money too. May you start a app to protect gamers data? On Ps4 platform? Thanks a lot. Filippo.

    • 0 replies
    • 1.3k views
  6. ravigomez

    Dear, Recently I update my Mac OS to the top version 10.15.4. And now it shows me a notifications above: Legacy System Extension Existing software on your system loaded a system extension signed by “Kaspersky Lab UK Limited” which will be incompatible with a future version of macOS. Contact the developer for support.

    • 2 replies
    • 3k views
    Flood and Flood's wife
  7. Sib3riX

    Hello, I have a problem with KIS 2020 and firewall. Game is called PUBG and this game used to be trusted by KIS2020 in firewall by default. After large update that happend 10 days ago game is listed as low restricted by default. Because of this my ping in game is higher then expected. Can you please list this game again to trusted game by default so i dont need to manually put it to trusted apps everytime this game gets an update.

    • 12 replies
    • 2.9k views
  8. RoSe345Finn

    I bought a 2020 update for three computers and it loaded onto the first one quickly and then I was told it wold easily connect to the second one. Well. well you will never believe the trouble I have had with the second computer and I would never get it onto a third. I was working extensively on Friday when I was contacted by a Kaspersky helper as I was desperately trying to upload it. He suggested several methods which failed and a technician then came along and worked for sometime with me without any luck whatsoever. Therefore I wondered if it would not load due to the fact that the last license had a few days left but now it has two and still will not upload. It was s…

    • 12 replies
    • 1.4k views
    Flood and Flood's wife
  9. st3v4nus
    Started by st3v4nus,

    Does anyone has experience against Dewar malware? how to decrypt the file which had been encrypted by DEWAR?

    • 1 reply
    • 3.8k views
  10. Rokker

    Hi, please add the following feature to App Lock: Option to add a time period in minutes how long you won't be asked again to unlock apps after you have successfully unlocked an app with App Lock. I think this would extend the usability of App Lock - actually you have to enter a PIN too offen (e.g. if you use App Lock for apps like WhatsApp). Would be great in next version of Kaspersky Internet Security for Android. Thanks in advance and best regards.

    • 2 replies
    • 866 views
    Flood and Flood's wife
  11. Armed9

    Hi I am running KIS 2020 20.0.14.1085(i) with Windows 10 X64 1909 b. 18363.720 I cannot access My Kaspersky, there is just a spinning logo with the words Loading... This might take a few moments. That continues for hours. I cannot login to get Support acces to raise a request for help with this problem. I get the same Loading... This might take a few moments. Any suggestions how I might helpresolve this. Thanks

    • 6 replies
    • 1.2k views
    Flood and Flood's wife
  12. twinkie

    Has anyone had an issue with this besides me? Any ideas what will fix this?

    • 18 replies
    • 3k views
    Flood and Flood's wife
  13. KAsp.USer

    Hey other Kaspersky users. Is there any way to add right click firewall rules on applications/.exe files? And why aren’t all programs showed under Firewall Rules? Not only that, there is no “add new program rule” function as far as I can see.

    • 1 reply
    • 983 views
  14. Guest #9628

    Operating System Windows 10 Home 64-bit CPU Intel Core i5 7500 @ 3.40GHz 56 °C Kaby Lake 14nm Technology RAM 4x8 32.0GB Dual-Channel G.Skillz @ 1066MHz (15-15-15-36) Motherboard MSI Z170A KRAIT GAMING 3X (MS-7A11) (U3E1) 33 °C Graphics GF276 (1920x1080@60Hz) LG FULL HD (1920x1080@60Hz) 2047MB NVIDIA GeForce GTX 1060 6GB (EVGA) 38 °C Storage 119GB ADATA SP600 (SATA (SSD)) 30 °C 1862GB Western Digital WD My Passport 2626 USB Device (USB (SATA) (SSD)) 30 °C Optical Drives HL-DT-ST DVDRAM GH24NSB0 Audio NVIDIA High Definition Audio Hi, Ive got a virus that persists even after formats, I believe…

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  15. Vangry
    Started by Vangry,

    Does Anti-Theft feature In KIS on Android prevent thieves from factory resetting the phone through recovery mode and claiming It as their own?

    • 2 replies
    • 1.3k views
  16. Dipro7

    Hi, I use KIS on android and recently my device picked up an unconfirmed crdownload, KIS identified it as an adware . I copied the file to my pc to analyse but my windows defender said it was a trojan virus. The very next day there was a stack trace file by KIS in my system. Considering what happened I'm thinking this is connected to the other incident. Can someone tell me about this trace file?

    • 9 replies
    • 3.9k views
  17. psachinpuri
    Started by psachinpuri,

    Hi, I am currently using Kaspersky Internet Security. For few days, I am seeing errors while uploading files, though I am not facing any errors while downloading files. I just want to know is there is any way I can prevent/stop scanning of files while uploading through Kaspersky Internet Security? Thanks

    • 3 replies
    • 5k views
  18. maigor

    Hi, For a while now , I have detected a delay (lag) when comes to type something with my laptop`s keyboard, and specially when I open any remote desk session. In the beginning I blamed it to the number of tabs I have opened in Google Chrome + the extensions I have installed, but after deleting cookies, forms data, ... It remained in the same situation. My laptop is a MSI with a Windows 10 Home version 10.0.18363, with an i7-7700HQ @ 2.80Ghz processor and 16 GB of RAM. The programs that I have usually opened consume around 40 - 50% of the total RAM, but what really concerns to me is the use of the CPU in terms of load. When I open the Task manager momentarily is…

    • 10 replies
    • 3.6k views
    Flood and Flood's wife
  19. Martin.Aust
    Started by Martin.Aust,

    Hi , i have KIS 20.0.14 installed .. I found originally packed licenses going back to 2010, 2011 ans 2012 . can i still use them for my KIS , or for another one that i install on another PC ?

    • 1 reply
    • 746 views
  20. hammysg1
    Started by hammysg1,

    Can someone please help me with the webcam settings on kaspersky IS 2019, as I seem to be going round in circles? I am trying to allow Skype access to the webcam, but I only want skype to have access, not any of the other apps. I followed the instructions in this forum which directed me here: https://help.kaspersky.com/KIS/2019/en-US/82864.htm but the last part requires me to disable the “Block access to webcam for all applications” function. Doesn’t this now allow all the apps access to the webcam? I still want all other apps to be unable to access the webcam, I only want Skype to be able to use it. How do I allow only Skype to be able to use the webcam? Thanks…

    • 3 replies
    • 1.5k views
  21. cagatayakman

    I downloaded a program called Reimage while trying to solve a connection issue. Since the name and the website seemed shady, i used my Kaspersky to scan the download exe. This scan came back as clean so i downloaded the program. But later when i searched more into this program on the web, i came across many examples and websites classifying this as a virus or a PUP. Why didn’t Kaspersky recognize this threat? Website for the malicious program: https : // www . reimageplus . com/ //Mod Note: URL edited.

    • 4 replies
    • 1.6k views
  22. FreezeFIN

    I just noticed, that I’ve got lots of blocked outbound traffic in my KIS 2020 logs, appearing each minute. They are UDP/TCP, going to ports 546, 547 and 5355. Remote address is sometimes listed as ff02::1:3. Local ports are 546, 547 and 55704. My system should be clean, and it’s tested weekly. I’ll run a USB boot stick scan to maximise testing, but IMO everything should be OK. What application/tool can I use to catch the program or service trying this connection? It might be totally harmless, but nevertheless -- I wanna see who’s doing it. I’m running Windows 10, fast insider.

    • 3 replies
    • 1.3k views
  23. Guest
    Started by Guest,

    I have just purchased the yearly 5 devices, two users license. It is going fine, but I have no idea how to add another user. Online keeps saying about console trees and I have no idea what that is, all that was downloaded with the ‘internet security’ app and the ‘password protection’ app I’m not sure if something was missed but any help would be appreciated. Thank you.

    • 2 replies
    • 2.5k views
  24. Klantaff
    Started by Klantaff,

    I would like to suspend or turn off Internet Security for troubleshooting purposes - to see whether Internet Security is causing an issue with another program. What is the easiest way to deactivate and reactivate the service? I have the current version.

    • 0 replies
    • 890 views
  25. Guest #9516
    Started by Guest #9516,

    Can’t active my account due to connection error, and i followed the instruction on setting up date and DNS client. However it doesn’t work.

    • 5 replies
    • 2.7k views

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