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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Guest #9917
    Started by Guest #9917,

    Since I bought Kaspersky Internet Protection, all of my screenshots are black, even for pages that have no confidential information. How do I fix this?

    • 26 replies
    • 4k views
  2. Cosmic
    Started by Cosmic,

    How do I disinfect my files, they all end .mado I think its ransomware

    • 0 replies
    • 2.8k views
  3. Guest #9975

    Hello, I have this problem I offered access at my device-laptop to Kaspersky, but I didn't know that means access like administration's rights, now I don't have available my right of administration. I have all the firewall of, internet access denied and after that to solve this situation I made uninstall the program.... how could I solve this issue? Without internet, without network access and restricted like admin? Kaspersky is the administrator now

    • 3 replies
    • 840 views
  4. Guest #9976

    Does it use Kasperskys activation servers or the management security center server deployed on the customer side? We’re worried about sending out our commercial license key code to people that are working from home; if that code was to be shared could anyone use it? Or would it specifically look for our server to authenticate and activate

    • 0 replies
    • 820 views
    Flood and Flood's wife
  5. Guest #9970
    Started by Guest #9970,

    The website https://123importados.com and https://123importados.com.br was reported as phishing, it is a false / positive. 123 Importados is a reputable and serious company, represented by ONLINE INTERMEDIAÇÕES LTDA, CNPJ: 35.912.902 / 0001-89. We have a social contract, CNPJ card of the Federal Revenue and our Terms and Conditions. We ask that our withdrawn as phishing urgently. We are available for any clarifications and doubts.

    • 3 replies
    • 3.4k views
  6. gnoxie

    I just bought activation code from online store. N11.com , it gives me 365 day license. Today i opened my comp, it said you have no license , bought one? I already did. Can someone help me? I had activation code. screenshot: https://hizliresim.com/J7LU7Q

    • 2 replies
    • 2.4k views
    Flood and Flood's wife
  7. Guest #9958
    Started by Guest #9958,

    My KIS for Mac 2020 has been blocking my wifi connection from time to time. After I reconnect the wifi on my Mac, it will soon been disconnected again, and need me to manually reconnect again. Is caused by KIS firewall? How to fix it? Thanks.

    • 2 replies
    • 3.4k views
    Flood and Flood's wife
  8. cfrsh91
    Started by cfrsh91,

    Hello Ever since 7th March 2020 I’ve had notifications from Kaspersky Web Anti-virus for a dangerous URL blocked, sometimes as frequently as every 10/15 mins. The URL blocked is always the same, with the exception of the alphanumeric extension at the end. Per my screenshot below, Kaspersky claims that the application generating the alert is Apple Push - but I never had any previous issues with this, only as of 7th March.. Does anyone have any ideas/insight please?

    • 17 replies
    • 3.7k views
  9. EX34Mush
    Started by EX34Mush,

    In the past few days I find that I am unable to view YouTube videos that are embedded in website pages. (I can view YouTube direct from their website, although not edit videos). This is a new problem as all was working fine earlier in the week. The still image of the video appears, but when I try to run it I get the following message: Further testing shows that when I turn off my KIS the video runs OK. Strangely whilst I have this problem using Firefox and Internet Explorer, it does not seem to affect Chrome. My setup details are: Windows 10 Home:1903 KIS: 20.04.14.1085 (i) Can someone help please?

    • 4 replies
    • 1.4k views
    Flood and Flood's wife
  10. jsang275

    When I build and run my project while KIS is on, I get the message that the app can’t run because access is denied. Subsequent builds fail because file access to the output folder is denied. Kaspersky claims that it is a backdoor. How do I stop this? I’m just running tutorials from a book.

    • 0 replies
    • 6.1k views
  11. Guest #9927
    Started by Guest #9927,

    Why kaspersky.com is blocking my website besttennisguru.com when a user having kaspersky antivirus visit my website it is blocking my site and saying it is unsafe. why is this please help me to fix this issue. Thanks

    • 0 replies
    • 933 views
    Flood and Flood's wife
  12. davidzsolt
    Started by davidzsolt,

    Hello, With my work I usually enter websites with authentication with certificates. I use KIS, and my problem is, that I cant login to the websites when KIS is running. I tried to pause the protection, but that doesn’t help. It only help when I close the application. Can you please help me how to configure the program to be able to login to our websites with certificate authentication? My KIS build number: 20.0.14.10850(i) I use Windows 10 build 1809 Thanks.

    • 4 replies
    • 5.4k views
  13. Guest #9875

    Hello, I wanted to download an evaluation version of a software (legitimate editor website) but when I clicked the “Download” button (link to the file), I was surprised that Kaspersky blocked it (Internet AV, cloud protection, reason : dangerous address) so I couldn’t proceed but that’s ok. I was a little curious about Kaspersky’s capabilities, so I right-clicked on the “Download” button and clicked “save target as” : this time, Kaspersky showed a notification on the bottom-right corner telling that a dangerous link was blocked. But on the browser, the window to save the file still appeared. Of course at this point, I closed everything. My question : 1- What if I p…

    • 3 replies
    • 942 views
  14. Sivaranjini Ravichandran
    Started by Sivaranjini Ravichandran,

    Dear Technical Team, Hi. This is Sivaranjini from Coimbatore, India. My license had expired for my desktop account. Hence I tried renewing it online for Internet security 1 year 1 pc for 499.50 . I registered myself with as DELETED my name and mail id DELETED as I made an online payment 31/03/2020 12:39 wherein my bank account got debited with the above amount. I didn't receive any confirmation message nor any activation coded. It just displayed a page saying payment not received redirecting to payment gateway. I'm just helpless now. I feel I have made a wrong decision by paying online instead making a store purchase. I have attached the sms receipt for bank transaction.…

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  15. Moli

    I have a problem on my Mac. For a few days now I have this file as a browser in Google Chrome "lkysearchds1283-a.akamaihd.net" I have passed the Kaspersky antivirus completely a few times and it does not erase it. Does anyone know how I can delete it?

    • 14 replies
    • 2.7k views
  16. LinuxPusher

    Hi, I have had to wipe my Entire HOME network a number of times I am an Individual, I am NOT a business. I am close to losing my Family Pictures and home videos 50+ years Hidden FAT32 partitions are appearing on all my connected hardware. So I chose kaspersky because of it’s reputation to protect my Home network. I did a Fresh Install Windows yesterday. When I try to run a Full kaspersky Scan my PC reboots with no warning last time at 1% of scan. I have reinstalled kaspersky, I even tried RFKill and HitManPro. MalwareBytes refuses to turn on Malware protection. What I don’t understand is why Kaspersky it performing Port Sweeps on my pfsense firewall. Please Expl…

    • 13 replies
    • 3.4k views
  17. BJayakody

    When I open the Windows Explorer page (Win10 64 bit) i see a couple of Chinese named files as follows. However when I open the path, I cannot see any such file and even after performing a virus scan, there was no sign of any virus etc. Can anyone help me with this? These strange files

    • 5 replies
    • 9.9k views
  18. Moose558

    I own an LG G8 Thin Q Smartphone. it comes with Google Chrome as Its default search engine. Kaspersky Internet security for Androids does not recognize Google Chrome as my default browser. Every time that I enter Internet security, it gives me a message to change it to Chrome.

    • 13 replies
    • 2.2k views
  19. Sophie.lefebvre

    my name of outlook changes everytime i get an email of ‘creditagricole’. I don’t open it but still it changes my accountname. When i go to settings, i can change it back but it comes back everytime. Who can help?

    • 7 replies
    • 1.2k views
    Flood and Flood's wife
  20. Mohieldine
    Started by Mohieldine,

    Due to internet connection I exceeded the options of entering the activation code, what shall I do?

    • 0 replies
    • 713 views
  21. carlosvsilva

    Hello. I purchased K.I.S. and I noticed that when Additional/Additional option: “Use hardware virtualization if available” is enabled, whenever I open a Protected Browser (in my case Chrome) copy/paste stops working on all the other open applications, be it Microsoft Office (how come is not trusted by default?), OneNote, Edge, Notepad, etc. I have to close the Protected Browser to restore normal copy/paste functionality to the entire system! I can’t understand why isn’t copy/paste blocked only from/to Protected Browser, and instead stops working for the entire system creating a lot of hassle. Can you please resolve this situation? I would really appreciate being able…

    • 10 replies
    • 5.1k views
  22. Amberdarkshade

    How to get rid of Kaspersky renewal notice that says problem found and showing RED exclamatory mark although under licenseIt says ACTIVE six days left?

    • 9 replies
    • 2.8k views
  23. AURE

    TRYING TO LOGIN AND SAYS CANNOT LOCATE SERVER INFORMATION.WHAT COULD BE BLOCKING IT. THANKS

    • 0 replies
    • 686 views
    Flood and Flood's wife
  24. Guest #9776

    Hi, I’ve downloaded trial installation file of KIS for Windows (PC) version from here https://www.kaspersky.com/downloads/thank-you/internet-security-free-trial#download but every time I download it is different file i.e. different md5 and sha-1 and sha-256 hashes of each file. I’ve downloaded 3 times and 3 times different hashes. Is it normal and safe? Plus I use Firefox browser and I had to disable its advanced tracking protection to start downloading of these files.

    • 0 replies
    • 872 views
  25. ajay_s777
    Started by ajay_s777,

    HI. jungledisk.shieldtest_com I had just checked out the above website for the fun of it, both in a normal browser session and the Safe Money session and the results are a bit startling. Not sure if it’s a marketing gimmick by the above website or if it’s real, but I thought I will bring it to your attention nevertheless as it’s serious. Would request tech support to check out that website and test the efficiency of both KIS and also Safe Money. I am currently using KIS 20.0.14.1085 (i). The attached screenshot is self-explanatory on the concern part. Yours Loyally, Ajay MOD Edit: Link disabled

    • 0 replies
    • 830 views

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