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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Guest #11105
    Started by Guest #11105,

    Hello is KIS19/20 better than KIS18? I like KIS18 more and would like to use this version,but maybe I have some disadvantages with this old version. Is there any advantage for KIS19/20 against 18?

    • 2 replies
    • 2.5k views
  2. Farnham4775

    I was searching through google and I got a notification about a download blocked and object (file) could not be disinfected. I didn't click on the website. I just saw it while searching and I got a notification about a download blocked and a file detected which is making me concerned a lot. Here are some images. I've censored the link but will provide further information if needed. I just want to know if it's anything to worry about and what steps I should take. What concerns me the most is that I didn't even click on the website. It was just there on the page.

    • 1 reply
    • 1.1k views
    Wesly.Zhang
  3. Guest #11098

    I just uninstall KIS 2020 free trial from my windows 10 using the uninstall feature on windows 10 settings and now my Windows 10 can't connect to internet. I tried to do kavremover, flushdns, reset using netsh in cmd, reset network on setting, dissable and turn on adapter, reset router etc. The troubles shoot show me there is DNS problem. Please help. I HAVE AN EXAM TOMORROW. Note: I can't access any solving that use internet connection since my pc can't even access internet. Thanks.

    • 4 replies
    • 5.1k views
    Flood and Flood's wife
  4. Zac

    Seems like this was an issue before, and claims to be resolved but I do not see “how” it was resolved. Kaspersky keeps flagging my HOSTS file, then disinfecting it by deleting it and replacing it with an empty HOSTS file. I’ve run the updates, run the full scans, yet every time I try to add even 1 line to the HOSTS file, immediately flagged and the red box appears to “disinfect and reboot”. Help. Anyone?

    • 29 replies
    • 12k views
    Flood and Flood's wife
  5. notyourplayer

    Trying to open KIS on Mac OS Catalina 10.15.4. The recurring spinner of death is persistent, I can’t even uninstall the app. What did I pay for? Disappointed, sticking with the people at CleanMyMac. Don’t buy KIS :(

    • 1 reply
    • 2.8k views
    notyourplayer
  6. Ashleyj
    Started by Ashleyj,

    Hi, Does any one know whether EU licences are still valid to use in the UK now we are no longer part of the EU? My current EU licence is still working, but is due to run out shortly, and I was wondering if there is now going to be a UK specific licence for KIS. Any ideas?

    • 2 replies
    • 1.1k views
  7. Guest #11049
    Started by Guest #11049,

    Hi, I have several companies. I have bought and paid the license annually. Since we have macOS Catalina the Macs block. In Windows 10, they systemize the system and block many programs. Right now, what interests us most is that with the Adobe Lighroom and the open Kaspesky, the session of the 2017 iMac is closed with 20gb of memory. Now we have to work with the Antivirus uninstalled to prevent it from failing. I need a solution to know if we continue to pay or not. Thank you very much.

    • 1 reply
    • 1.3k views
  8. Abdulwahed
    Started by Abdulwahed,

    Hi, My subscription for Internet Security for 2 devices has come to an end, I want to renew the Licence but for one and different device only, is it possible and how ? Regards, Abdulwahed

    • 6 replies
    • 2k views
    Flood and Flood's wife
  9. Abdulwahed

    Hi, Why I can not Purchase a new licence for the KS. Internet Security 2020 in my country, I have downloaded and used this program for one month, but when it expired, renewing was not possible, even when I tried to make the purchase, a massage said billing was not possible in my country ( Bahrain) ?! Regaeds, Abdulwahed

    • 3 replies
    • 1.4k views
  10. tom182

    Hi, i badly need help as i am unable to get KIS working ona particular pc , I Dont think i have ever been as confused or Frustrated in installing a peice of software. I have been using KAS since 2007 and purchased 5 licenses back in Kaspersky Internet Security 2015 - Since then I have been auto renewing for the past 5 years (digital river purchase- ) I have 4 pc’s + 1 laptop that require KIS installed on them namely, Workstation1, Workstation2, Workstation3, ‘home-pc’ and ‘toms laptop’. Until today KIS was not installed on Workstation2, it isinstalled on other 4 machines with no problem. i went to install it on my ‘Workstation2 win10’ desktop today and becasue win…

    • 0 replies
    • 2.3k views
    Flood and Flood's wife
  11. Eli Menda
    Started by Eli Menda,

    when 2021 version would be able to install?

    • 50 replies
    • 30.8k views
  12. Guest #11024
    Started by Guest #11024,

    Hello Every time I visit this webshop, I get a warning message. I have tested the website in the Kaspersky-Tool, where no virus or similar could be found - see attachment. Why does this message appear (how to fix it?) because the website owner told me that they could not find a virus on their site? Thank you

  13. lws
    Started by lws,

    Hi, I am victim of a group of hacker that are spying me since 2 or 3 years. They claim to be or work for the Italian government. I’m not a criminal and I’m not under investigation (I mean from the police), then there is not any legal reason to spy me. I’m not a medium user because I have a good knowledge about the main unix operating system like linux and bsd indeed recently I installed windows10 just as last chance to solve this problem. Before I installed linux and especially openbsd and hardenedbsd. Those last two unix are focused in security. Anyway also with windows + kaspersky internet security + kaspersky secure connection (vpn) I didn’t solve anything. I have …

    • 0 replies
    • 997 views
  14. Guest #11019

    Hello, I installed the trial version of Kaspersky Internet Security 19.0.0.294 on Macbook Catalina. From past weeks, when I lauch KIS it doesnt work. I downloaded the uninstaller on the official website BUT it say first need to update the software (but cant) How to unistall it all in the more precise way on my Mac (I dont want to use other application like clean my mac… just official Kaspersky uninstaller) Thank you

    • 0 replies
    • 811 views
    Flood and Flood's wife
  15. astronaut954
    Started by astronaut954,

    Recently I’ve found this service called Web of Trust (WOT) and from what I’ve read it seems pretty useful for me, yet the extension I found to download had been under investigation about users data issues and I've researched some other alternatives and they are provided from other antivirus companies. So my question is: there is any similar service Kaspersky provides? Thanks, guys.

    • 4 replies
    • 2.1k views
  16. adrkaw33

    Hi all, I’m having a problem with my Kaspersky Internet Security. When opening Microsoft Teams the app appears with the green frame from Safe Money Browser out of nowhere. I’ve been searching how to disable it with no success so far. Can somobody help me with this? It’s all in Windows 10. Note: I’ve been looking in both apps (safe money and Teams) configurations, and found nothing. Thanks in advance!

    • 0 replies
    • 714 views
    Flood and Flood's wife
  17. Guest #10963
    Started by Guest #10963,

    This site is steals steam accounts . Gives free skins daily but via fake steam site. When you type your account name and password, they lock it by changing the password of your account. This site should be banned or it must be stated that it is insecure. Please be careful this site.

    • 5 replies
    • 1.1k views
    Wesly.Zhang
  18. Psiu47

    Since May 2th I have noticed full scan I do every week as precaution that, at the report data and during the scan, the full scan is showing more files detected than it was compare to a week before. I don’t know what behavior caused this because both of HDs are keeping the same storage as before and nothing would explain why Kaspersky Internet Security 20.0.14.1085(j) all the sudden changed the behavior? I am aware there are advanced configurations under this full scan and I always have been using the same settings so doesn’t make unless on the latest 10 days KIS have received some update that changed this behavior. I just want to know what is happening. Advanced confi…

    • 7 replies
    • 3.2k views
    Wesly.Zhang
  19. Guest #10946
    Started by Guest #10946,

    The website [removed] is showing as dangerous for phishing. We think this is a false positive. We ask that the website be re-checked. We are the webhost and designer for the website. We are available for any questions.

    • 5 replies
    • 992 views
  20. Guest #10915
    Started by Guest #10915,

    Hello there, I couldn’t use my microphone. It was working fine before I installed Kaspersky Internet Security. But, neither I can record a general offline record via Voice Recorder, nor can I use microphone for online audio exchange. Please help me. Thank you in advance.

    • 17 replies
    • 17.9k views
  21. Anya
    Started by Anya,

    Hello, with the recent results from AV-comparatives showing a big difference between cloud and offline protection, i was wonderinh if Disabling KSN would cause any impact in detection rates. According to my reaearch and understending, disabling KSN would make me not send any samples for kaspersky and be dependent of the regular signatures updates, that always happens after some hours. I would not have the beneffit of instant access to the last AV signatures. But that would only mean a few hours delay between my signatures and KSN signatures. Correct? So, i have a few questions: 1)Disabling KSN would have any other impact? 2) I would loose access to cloud signatures?…

    • 9 replies
    • 2.5k views
    Wesly.Zhang
  22. Guest #10897

    Quick or full scan not working on on Mac using macOS high sierra. I tried to generate a report with the KLlogsGather script unsuccessfully.

    • 0 replies
    • 850 views
    Flood and Flood's wife
  23. JPEKaspersky

    Good Morning. I noticed that in my GSI report (which is attached), after unzipping this file and after unzipping the "virusinfo_syscheck" folder there is a file (avz_sysinfo.htm) that tells me that I have a port (1024) associated with services.exe process that indicates in your notes to be connected to the Trojan Net Spy as shown in figure 1 that I send you. My question is simple This port is infecting my desktop or am I infected ? Best regards.

    • 2 replies
    • 943 views
  24. Mhmd
    Started by Mhmd,

    Hi, i have an email infected with HEUR:Hoax_Script.mailoy.get and it is in the deleted items folder , i try to clean the folder but i can't , the outlook freezes and i couldn't delete this email. can you help me.

    • 5 replies
    • 1.3k views
  25. Guest #10812
    Started by Guest #10812,

    i just dont believe how stupid this is. i downloaded kaspersky last night, and did a quick scan. after that, i continued watching YT videos. but not long after, the wifi stopped working on my laptop. it said “connected, no internet”. i asked my family members if they had the same problem, they didn’t. so obviously it wasnt the wifis fault, it was my laptops fault. so i decided to disconnect and reconnect. but, the wifi thing disappeared entirely. even in the settings, i couldnt find anything related to wifi, it literally disappeared. restarting the laptop helped, but this happens atleast twice a day. i even uninstalled kaspersky (which LITERALLY took me hours), but the pr…

    • 1 reply
    • 1.1k views

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