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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. SoxSideIrish
    Started by SoxSideIrish,

    Windows 10 KIS 21.3.10.391G When I play a video I receive a message about embedded keys and the allow or deny question. Trying to figure out what to make of this. Odd the log shows allowed, I didn’t click anything. I am thinking maybe Microsoft didn’t white list something. Application: Movies & TV Application name: Video.UI.exe Protocol direction: Outbound Protocol: TCP Status: Allowed Remote address: 2600:1407:1c00:187::57 Remote port: 443 Local address: (cleared) Local port: 56153 Zone: Public network User: DESKTOP-B05644N\doyle User type: Active user Rule: KLPublic

    • 1 reply
    • 1.2k views
    Flood and Flood's wife
  2. rtang
    Started by rtang,

    I would like to report that I receive this error ERR_HTTP2_PROTOCOL_ERROR when I open this website: https://randomnerdtutorials.com/ Please fix it, because it's a safe website. I need to access it. I am aware that it has been reported as fixed elsewhere in this forum, BUT it is not fixed for me at the mentioned site! Please?

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  3. Knypelady
    Started by Knypelady,

    How to move green border from bottom right hand side to top

    • 2 replies
    • 1.2k views
    Flood and Flood's wife
  4. M L Porter
    Started by M L Porter,

    What does it mean that I have no access to my ISP when my Kapersky vpn is on? Thank you.

    • 4 replies
    • 972 views
  5. scalpha123
    Started by scalpha123,

    Report a malicious program that Kaspersky has not detected. This is a malicious program, used to intercept anti-virus software running, will lock a named Qihoo 360 China anti-virus software installation running, hope to analyze as soon as possible.. The sample has been uploaded as attachment, decompression password :infected opentip:https://opentip.kaspersky.com/5CC57204D155FD6C3381A084DFD710A81B7F93BE87753CFD103926B002978ECC/ Moderator note : Attachment removed

    • 2 replies
    • 922 views
  6. Guest #26494

    I notice that real-time scanning of malicious test files does not appear to occur for .zip files or DMG files. Why is that?

    • 2 replies
    • 875 views
    Flood and Flood's wife
  7. Snowwolfboi
    Started by Snowwolfboi,

    hi community my kaspersky does not detect dangerous/pishing pdf files what should i do to make kaspersky detect pdfs

    • 0 replies
    • 1.1k views
  8. Chronik
    Started by Chronik,

    Hello, Please, is it possible that I paid twice for the annual subscription? I received an e-mail that my subcrib was extended, but I extended it a week ago… Thank you in advance

    • 0 replies
    • 688 views
  9. noel_lapin

    (1)Proposal: Before removing anything - ANYTHING -, please save it to the Quarantine space. I appreciate KIS removes suspicious things, even if it is only a slightly suspicious. (2)My personal experience: I think I cannot reproduce this. Even if I reproduce, it will be useless. environment: Windows 10 Home 21H2 19044.1415, Kaspersky Internet Security 21.3.10.391(g). case-1: In a foo.bat, there was “PowerShell ….”, KIS moved the file to the Quarantine space. I recovered the file from the Quarantine, then KIS deleted the file immediately without notice and my consent. I tried (a)put the file in the exclusion list, (b)specify scanning only “newly” created or modified file…

    • 0 replies
    • 1.1k views
  10. Berke
    Started by Berke,

    I'm translating this text via translate, sorry for my englishI was using the kaspersky internet package but I did not open a subscription. My license expired in many days, but I had to delete kaspersky from my computer in the time I have the re-license and privileges, how can I use it and prove that I use it?

    • 4 replies
    • 1.3k views
  11. Petr8

    I purchased KIS2022 in the Czech version, but I am currently living in Belgium and I am unable to install and run the application. It pretends to load for a while but then quits and nothing happens.

    • 6 replies
    • 902 views
  12. offcampus
    Started by offcampus,

    I have purchased the kaspersky internet security and installed in my system. after installation my domain is [link removed] not blocking. how to rectify this problem, please suggest to me

    • 0 replies
    • 669 views
  13. EzzMidan
    Started by EzzMidan,

    Hi thereI purchased a copy as shown in the attached picture, and I did not get the activation codeI spoke to the customer service on the Kaspersky website.. but the response comes automatically and does not help what can I do

    • 8 replies
    • 1.4k views
  14. DavidGB

    I’ve had a personal subscription to Kaspersky Security Cloud since April 2020 and have been using it with a Windows 10 laptop and an Android phone. Everything has been pretty much fine until suddenly, in the last couple of weeks, the Android Kaspersky Internet Security component has started nagging me every day to install and use the Kaspersky password manager. Every day now the Android KIS pops up a notification of an issue, and shows the yellow warning screen. It shows the ‘issue’ that I should install and use the password manager. I close it, so it hides with the 3 other issues I’ve dismissed and the app goes green. But whereas the other 3 issues I chose to dismiss s…

    • 2 replies
    • 968 views
    Flood and Flood's wife
  15. Konradwol1
    Started by Konradwol1,

    hello, i downloaded malware[eicar-test file] from a zip file. normally kaspersky would instantly delete it but this time the zip file was marked as save even it wasent. so i runned the malware in the zip and it got deleted. but the question is, why is kaspersky no longer scaning the containment of zip files?

    • 0 replies
    • 844 views
  16. scope

    Hello together, I just reinstalled my system with Windows 10 and wanted to install Open Office which I downloaded from the official website. When extracting it KIS reports the following in the setup.exe “PDM:Trojan.Win32.Generic” and wants to do a rollback. Now the question is is this file really dangerous or a false positive that can be ignored? My system is running on Windows 10 latest build with KIS 21.3.10.391 (g). I also attached a screenshot of the error. Thanks in advance for your support. Greetings scope

    • 2 replies
    • 3.8k views
  17. Vangry

    There are files that keep getting added to threats and exclusions page in trusted applications tab even though i didn't add them myself. Is my PC compromised? Is this normal behaviour by Kaspersky?

    • 4 replies
    • 1.1k views
  18. rogla90

    Running Mac OSX Catalina 10.15.7 Kaspersky Internet Security 21.1.0.150a.b.c Currently when entering a fresh newly bought unused activation code the product gives an error message “the activation key has already been used”. That is easy to (mis)interpret as that the activation key has already been used, when it really means that the OLD activation key has not been deleted. After manually deleting the old key it is possible to activate using the new key. A better solution would to actually tell what the problem is and how to solve, that is, that there is an old activation key that must be deleted before the new activation key can be used. An even better solution would…

    • 0 replies
    • 675 views
  19. utialger
    Started by utialger,

    Hello Karspisky communityI bought Karspisky 3 computers, after formatting one of the computers, I found it difficult to enter the activation number, in the end Kaspersky became activated, but there was a change in the validity period, and I found more than 3 missing months.Any suggestion or solution to this problem?Thank you .

    • 1 reply
    • 1k views
  20. Leony

    Spec:AMD Ryzen pro 3500u Lenovo T495 2019 Laptop stuck after splash screen at boot (black screen-still at bios stage). Please help issues goes away after force off computer button. However it repeates itself after a while. My case similarly goes the same with: Machine Stuck on a black screen when restart | Kaspersky Community

    • 1 reply
    • 1.1k views
  21. hpum
    Started by hpum,

    I have an active KIS subscription; I’m being notified to upgrade my Password manager feature to premuim. May I use my KIS to activate the KPM?

    • 1 reply
    • 807 views
  22. dmedran

    Hello everyone, I am thinking of buying 4 licenses for me and my family members of Kaspersky Internet Security, but I have some doubts that I can not solve only with the info that appears on the web and FAQs. First of all, how does it work to buy multiple licenses for different people. I have been using another antivirus all this year and with the payment I got 5 licenses that I could simply send by email from the app itself for the other person to simply install and that's it, if he had to do any management he could do it all from his own account without having to bother me. I do not know if this also works this way in Kaspersky or if there is an account that can be en…

    • 0 replies
    • 840 views
  23. DSS1947
    Started by DSS1947,

    Ever since I installed Kaspersky I can’t download ICO files. Any suggestions?

    • 9 replies
    • 2k views
  24. Denise2960

    I have the call filter, does this also block text messages?

    • 0 replies
    • 875 views
    Flood and Flood's wife
  25. domnulgeo
    Started by domnulgeo,

    Hi, on windows is easy, but on Android this feature is missing. Got Android 11, Samsung S10. Latest version of KIS Android. I tried to password protect Kaspersky Internet Security on Android but i see no option available. Found in the kaspersky app menu the block app option, where you put a pin manually for each app selected, but funny thing, only one app si missing there to be protected - kaspersky app. Isn’t there password protect, just like on pc, to protect the kaspersky app and it’s settings from being changed? Thanks.

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