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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Kasper222

    As long as I restart the PC this pops up and after a few cycles of disinfection it still remains. I havent installed any add ons recently but this was reported throughout my PCs and laptops. Can someone please let me know if this is a false alarm so I can add to exclusion list? Thanks

    Flood and Flood's wife
  2. RachaelSeven
    Started by RachaelSeven,

    In my data drive, which is always included in my full scans, I have some symbolic directory links that link to a network drive. Kaspersky Internet Security is following those links and ends up scanning huge chunks of my network drive, which I don't want to do, at least not in this particular scan. Is there any way to set the scan options so that it does not follow the symbolic links and scan their destinations? System configuration is KIS 21.3.10.391, Windows 10 w/all updates, Dell Precision 7920 workstation. Thank you!

    Flood and Flood's wife
  3. templar
    Started by templar,

    Greetings, Should I disable Windows Core Isolation Memory Integrity if I use Hardware Virtualization with Kaspersky Internet Security? Thanks.

  4. Elevatorchannel2
    Started by Elevatorchannel2,

    Hello, I recently upgraded from Kaspersky free to Kaspersky Internet Security to find the dark mode not in the same place. I cannot seem to find it and cannot read light mode very well due to an eye condition. Surely there is one on there as it makes ZERO sense to have a free product include more accessibility features then a paid one. May as well ask this too, is there a way to change the text scale?

    Elevatorchannel2
  5. ProtonPhoenix
    Started by ProtonPhoenix,

    Hi ~~~ I am C++ programmer Using postgresql as database server ... as an indie programmer my software use almost 23 mega of ram and that's ok for me but when i switched to kaspersky internet security a new problem show up ~~! my software in a second after connecting to the host of (postgresql) ram usage rise to almost 68.7 and sometimes to 87 mega ... those data from Task Manager .. and even in application watcher that happen only when i am using kaspersky i tried to uninstall it and problem fixed .. i don't know where the problem i am not an expert of windows api yet ! but i am sure kaspersky scan engine is using postgres and a…

  6. tolga
    Started by tolga,

    hello, there is an unknown device on my wifi, how can I block it, I would appreciate it if you explain in detail

  7. Nishan

    Kaspersky Internet Security not able to detect Trojan/Win32:HighScore.AI!2!81 . I was using Kaspersky Internet security trial version from 23/08/2022 , but its failed in detected " Trojan/Win32:HighScore.AI!2!81" . i already discuss over chat with executive but not get any solution. i think Kaspersky not able to secure my laptop from malicious software's. I download that malicious software for the the testing purpose but in testing " Kaspersky Internet security Failed " That malicious software detect by Zemana Antimalware. screenshot attached. Explain: After install that malicious software KIS not give any notification or not quarantine that exe file. but zemana …

  8. Rajendra

    I am unable to view videos from some sites like sony entertainments. It gives error message as per attached file. Is it connected with our Internet Security product ? How to resolve it ?

  9. San2020
    Started by San2020,

    Hi, Everytime I start/restart my laptop or at random times I am getting a popup with the title Kaspersky VPN , the message is Error connecting to My Kaspersky. Check your internet connection settings. This seems to be happening from last week. I am on Windows 11. I used to have google chrome extension for VPN. But ever since this message started to popup, I removed the extensions and restarted the browser too. I don't use any proxy. My Kaspersky Internet Security 21.3.10.391(j) license is still valid. When I open the Kaspersky VPN, I am able to toggle the switch and it works without any issue. I am also able to click on the My Kaspersky tile in the main program …

    rachelgomez_123
  10. 9712980861
    Started by 9712980861,

    I have purchased the anti virus software online. During the Installation I am facing the Error 27300. Pls support installing Driver Klim6.sys_x64 Error code 2147024883

  11. Yosef
    Started by Yosef,

    I'm getting three different bills for the same account, I got the app on my phone and installed it on my PC too.

  12. D14BL0
    Started by D14BL0,

    Hi Does Kaspersky always run in the background? How can I make sure mine is always running? Thanks

  13. nexon
    Started by nexon,

    Full control in progress then open notepad window and i see kaspersky stoped scanning. If minimize notepad or outlook window or i dont have mared window for example i click on desktop or on kaspersky without minimize notepad window then kaspersy will continue. See video https://drive.google.com/file/d/1gTDCPQvCtlPaKPmltkicDVdVTri2lv_R/view?usp=sharing KIS 21.3.10.391 (j), win10 21H2 latest updated.

  14. TechEx

    Hi, I'm facing this issue regarding the hardware virtualization. I've tried every available method on the web and this guide https://support.kaspersky.co.uk/common/safemoney/13713?cid=KIS_21.3 What I've tried, but didn't work. 1. Enabled virtualization in BIOS 2. Enabled Hyper-V in "Turn windows features on or off" 3. Disabling Device Guard in Windows Defender > Device security > Core isolation > Memory integrity switch to OFF None of these works. Please shed some light to sort out this.. My system info: Lenovo Ideapad 5-15ITL05 - 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz, 2803 Mhz, 4 Core(s), 8 Logical Processor(s) …

    iuaFSIUNfyaUYF731
  15. vitgar83

    Hello. I'm sorry for bothering you. I have some problems with the latest version of KIS 21.3.10.391(j) in Windows 10. The following programs/app doesn't work: Microsoft Store App, Xbox App and the launchers of Epic Store, GOG Galaxy and Genshin Impact. They don't the login or connect with the server. The images or banners inside the app/launchers doesn't work. They go back to work if I disable KIS. Can you help me? - Vittorio.

  16. nwq

    I've been experiencing this problem on Win7 x64 SP1 for a few weeks and I just discovered that it's caused by KIS 21.3.10.391 Every time I reboot, 5-10 secs after desktop appears, Windows becomes dead for 40 seconds. It does not respond to any keyboard or mouse commands. I can still move the mouse around and see taskbar respond to mouse position but none of the apps work. During that ~40 seconds of sleep, it takes all the commands in buffer though. For ex; I run Windows File Explorer during the first 5-10 seconds of startup while it's still responsive. Then it goes dead... I try to drag-move the File Explorer window and it does nothing... After 40 secs passes,…

  17. Dingo

    I know there was a similar problem few months ago and looks like it's solved. But I noticed the problem right now, after the 08/08/2022 database update. The problem is the same as before: Asus AI Suite 3 (and other asus services) can't load and only works again if Kaspersky Internet Security [version 21.3.10.391 (h)] is uninstalled or with an old database, when I reinstall KIS it have the 28/07/2022 database and the software works without problems, until I update KIS. I tried to reinstall AI Suite too, but it didn't work. I have the same error messages as other users. I'm running it on windows 10 x64. When other people had this problem, for me everything was working fine.…

  18. RickXU

    Hello, so i recently bought a license of internet security from an online dealer, the key worked fine but when i checked the license details in my kaspersky website, its showing kaspersky internet security 2021, so is my current solution which i downloaded after entering the key in site is of 2021 edition? so am i using an old edition? is there 2022 edition? or key doesnt affect these stuff? any help would be much appreciated, thank you.

    Flood and Flood's wife
  19. cybercrone
    Started by cybercrone,

    Hi: Running Firefox on Win 10, and when I plug my Android phone in to try and run a scan as external drive, it doesn't show up. Is there a way to make this work, or another way to get my phone scanned?

    Flood and Flood's wife
  20. RoadSign78
    Started by RoadSign78,

    I have 2 identical Win 10 PCs. One suddenly has a lot of popups after kaspersky warned about a site. Nothing was clicked on and just went back. I'm told this is when the popups started, I checked the extensions and Kaspersky is enabled. However I noticed the Icon on the top right of the browser isn't there like it is on my other PC. This is where I can see if the add blocker is checked or not. Any idea of whats going on?

    Flood and Flood's wife
  21. RichardMH
    Started by RichardMH,

    What is this? What is it doing? Why can't I disconnect it? Thank you!

    Flood and Flood's wife
  22. Alkermes
    Started by Alkermes,

    I have been using Kaspersky products for many years. My KIS license expires in a few days and I want to renew it. Click on the link and it takes me to the page where the price is 69.95 euros for a license for 3 devices for 1 year (I always buy them for 2 years). There is no option to renew for 2 years. But if I access that same page and want to buy a new license for KIS, 3 devices for 1 year, the price is 29.99 euros. Could you tell me why there is this difference and why it is more expensive to renew the license than to buy a new license?

  23. rufford155
    Started by rufford155,

    KIS is now giving me warning pop-ups for Brave browser installer and SyncFolder application. This is in addition to the ones reported in the thread "Microsoft O365 is ruled as a Dangerous website......." I have lost count - I think it's 5 or 6 now. Every new download is put into Low Restricted for some reason. It's becoming more and more difficult to work with KIS installed and interfering unneccessarily. It's high time the moderators took better notice of this problem. N.B. Updated to 21.3.10.391 (j) this week but made no difference.

  24. LWright
    Started by LWright,

    I received an email from *****@*****.tld (see screenshot below; complete email address is blacked out for privacy). Can you please confirm if this is an official address? If not, is this a security issue I need to be concerned about, and are there actions I need to take?

  25. Kabs
    Started by Kabs,

    Is there a way of making VPN turned on as default when computer turns on? It is a pain to have to set it everytime especially because it takes several clicks to get to the VPN setting. don't know why it was hidden there. Also it would be nice to have an icon indicating if it is on or not.

    Flood and Flood's wife

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