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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Kik
    Started by Kik,

    When i try to use collections on edge, it shows the message: "This content is blocked. Contact the site owner to fix the issue." It works in one of two case: 1) I'm not logged into edge using my microsoft account. 2) I disable the option "Inject script into webtrafic" from KIS settings (or if i exit kis completely) Both options are not satisfactory though as i need full kis protection and i need to be logged into my microsoft account as well.

  2. Hammo

    Please support, I bought the newest premium version and been looking everywhere online but I only found people with older versions winch have a different UI than the new premium version.

    Flood and Flood's wife
  3. debgram
    Started by debgram,

    On certain emails that I send to I get this pop up........ How do I fix it? Thanks

  4. Smudger
    Started by Smudger,

    I am running windows 10 21H2 build 19044.2486 and i downloaded the kaspersky removal tool to remove Kaspersky from my PC, it found the 2 products, Internet Security and the VPN, it asked me to reboot after using the removal tool on each one which i did, yet after restarting multiple times Kaspersky Lab Launcher is still running in task manager, and i cannot stop it or remove it. Every post i have found online points to the kaspersky removal tool, which i used but the problem is still there, the removal tool finds no further kaspersky products, program manager finds no kaspersky products to uninstall yet it remains running and using a lot of memory, how do i ge…

  5. Raul1979

    Dear all, Please, how can I block a range of IP Addreses using Kaspersky Firewall? Say that I need to block a range of addreses going from XXX.0.0.0 to XXX.255.255.255. Thanks for the help

  6. Rich2050
    Started by Rich2050,

    I have a question in case you want to restore my laptop, I would lose Kaspersky's applying, I can use the activation code that fought me when I bought it.

  7. mahmoudkhater97
    Started by mahmoudkhater97,

    Hello i bought a new activation code for my kaspersky , but when i feel it they asked me to change the region , and when i entered to my account they told me that i should contact the center to change it so how i change it

    Flood and Flood's wife
  8. Lester
    Started by Lester,

    When I go to the windows defender page, I see that it is active even though I am using Kaspersky Internet Security. How do I fix this? Edit: I went into firewall, turned off my internet, and it showed kaspersky as the firewall. I went back to defender and it is normal now. Does anyone know what happened?

  9. Rentoma
    Started by Rentoma,

    Hi all, Kaspersky is blocking a feature called collections on Microsoft edge in my windows 11. I got the message "This content is blocked. Contact the site owner to fix the issue." if I try to open that feature via shortcut (ctrl+shift+y) or via its address(edge://collections/) The above picture shows the behavior I mentioned. Seems to be something related by CORS, but I'm not sure. I could not find anything on Kaspersky logs that correlates with this being blocked, I even added this address in some whitelists, and all still the same. I even try to disable every feature one by one without success, the only thing that works is fully disab…

  10. idrees
    Started by idrees,

    Hi I'm Reese in Toronto Canada ?? and I'm a Kaspersky subscriber since long and I'm a careful person online so that I stay out of trouble and that's why I have Kaspersky and just recently I installed a few dating apps and Facebook and since then my Samsung galaxy a50 instead of going to sleep to a Black Screen it shows a Black Screen with the message " No Photo Selected " When I'm doing no such thing and please I'm always connected to Kaspersky so do what you can to help me please

  11. emrerencber
    Started by emrerencber,

    Dear forum members. I am a visually impaired Kaspersky user. I am using Kaspersky Internet Security version 21.3.10.391(j) with Windows 11 22H2. Kaspersky products have had accessibility problems for screen reader users for years. This situation is fixed with the help of some patches, but it becomes obsolete with some patches. I've had no problems for a long time, however, as of this day I can't navigate the program interface with Tab and Shift Tab keys, I can't hear Kaspersky's system tray settings. The installation of Kaspersky products is not accessible at all anyway. I know that the installation is made accessible with the new generation softw…

  12. Martin0
    Started by Martin0,

    Hi, I have a some server software running on my computer. I want to make sure only a specific (local) application can connect to the server api. I would like to create a firewall rule that achieves this. I intend to make a packet rule to with action being "By application rules", but first I'm testing it with action "Block". No matter what I do, the connection is not blocked. I've specified Direction: Inbound, Protocol: TCP, Port: server listening port. Then I've tried remote addresses: Subnet Addresses, Local Network Also tried Remote Address: Any address and Local Address: Any address I'm thinking maybe the firewall doesn't do loc…

  13. nicoret
    Started by nicoret,

    On a cellphone, WhatsApp wants access to contacts, camera, microphone, phone, photos and videos. Does anybody know what it wants access to on a PC Windows 7? And what can Kaspersky do about it? Thanks

  14. CK1
    Started by CK1,

    As the title, I'm using my (up to five devices) "Kaspersky Internet Security" on desktop/laptops phone etc however, on the android phone I have this notification badge as seen below: Now, opening it its a message regarding stolen data however, upon reading the whole message there is no way to mark it as read or delete it, additionally backing out of the message does not clear its "1" mark either. How do I clear this?

  15. juan s
    Started by juan s,

    En mi móvil (con Android) tengo instalado Kaspersky Internet Security. No sé cómo introducir la clave de activación que he adquirido para la renovación. Gracias por la ayuda.

  16. Aidil Malik
    Started by Aidil Malik,

    Dear all, Please help this error, I have reinstalled KIS, and have run the .net repair, but there is still an error like the attachment. Thank You. Regards, Aidil

    Flood and Flood's wife
  17. Gniblett
    Started by Gniblett,

    Have recently installed Brave Browser (1.46.153) on my Windows 10 (22H2) PC and during the installation process imported various Extensions, including Kaspersky Protection from Chrome. Kaspersky Protection works just find on Chrome, Firefox and Edge. But there seems to be a problem with Brave as the Shield stays greyed out and there is no indication whether search results are "Safe" with the green shield by URL's in search results. My questions are :- 1/ Is this extension incompatible with Brave? 2/ Will KIS (21.3.10.39j) provide all the necessary protection if this Extension is not allowed to run with Brave? I was thinking of removing it and reinstalling but…

  18. keithT
    Started by keithT,

    Hello, I can't remember when I last came into the forum but I have been using Kaspersky UK for a long time. Anyway, I recently had reason to contact them to take me off of the renew list because I will soon be moving over to a laptop because my long standing PC is coming to the end of its life. I have contacted Kaspersky again to tell them of my decision to continue using their KIS product but have not heard back from them in over 48 hours. I have 9 months left to go on my current arrangement—version 21.3.10.391 (i) and would like to transfer this to my Win 11 laptop from my Win 7 PC. However, I need to also keep it on my PC until the final changeover, possibly a month or…

  19. JPEKaspersky
    Started by JPEKaspersky,

    Hello guys. Today I saw some applications that I opened for the first time like the one shown in the first image, which indicate: Reason for moving to group: Information from KSN (local cache). I checked the cloud protection on the second screenshot and it tells me I'm synced with KSN. What information (local cache) is this that shows in the application started?

  20. steve33
    Started by steve33,

    On connecting to certain sites I get a a block from Kaspersky saying the site certifications are invalid and I can connect at my own risk. These are sites I use often and the problem is new, at least with one site. Both Vivaldi and Firefox say that sites are safe and the certificates valid. Is this just Kaspersky being overly safe with a particular certifying body or do you know something the browsers do not. I spoke to one of the site administrators and he also says the site is full certificated and safe. I should add the Firefox says the certificate issuer is not recognised by Mozilla but still gives the site as safe. Where does KIS get its information about the si…

  21. LaMpiR
    Started by LaMpiR,

    Recently in Austria we have started to receive sms scams in form of DHL or some delivery with URL's to websites and scams for the same. How do I add an URL to your inspection so that you can inspect the website and hopefully give notice to users who try to open it?

    JaffaCakes118
  22. Kasperov
    Started by Kasperov,

    Hi, so far whatever vpn I've used, KIS prompted me to choose network type (trusted, public,..). Today I started a new vpn & KIS didn't prompt me, also it was not present in available networks. What do you think is wrong? Thanks

  23. Psiu47

    I still remain operating under Windows 7 because I'm uncapable to build an ideal PC for latest Windows OS. Anyhow my KIS 21.3.10.391(j) still have been receiving updates and what I would like to know if Kaspersky company will likely continue to protect those cannot use a modern operating system this new year of 2023. The article found in the support center hasn't been updated since 2021 and the compatibility section only list other protection softwares are able to run with Kaspersky Internet Security.

  24. HarryW
    Started by HarryW,

    Hi all, I am trying to use the Nextcloud client on Windows 10 to access an external server. Kaspersky obviously doesn't want me to do that... It works when I pause the protection. OS: Windows 10 Home x64 Build 19044 Kaspersky Internet Security version: 21.3.10.391 (j) Nextclod client latest version from yesterday. According to some websites I found and also the knowledge base, I am trying to add nextcloud.exe to the list of exclusions and trusted applications. I successfully managed to add it to the exclusions but I cannot add it to the trusted applications. I go to the settings -> Threats and Exclusions -> Specify trusted applications -> Add.…

  25. binks
    Started by binks,

    I just went to Kaspersky website to buy licence for KIS after some time with a different protection, and here comes my confusion. There are no products names with the prices as they used to be(KIS,Antyvirus,One, etc) but some Kaspersy standard, plus and Premium. What is this? Now I don't remember now what KIS did included and what it did not, All I know it was enough for me. So if I don't remember what was in it, how am I supposed to know which subscription should I choose? Can someone clear it up for me please?

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