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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. grampsau
    Started by grampsau,

    Please can you tell me if it ok to Delete all my trusted applications in the manage application area. I have some I keep UNTRUSTED and will keep them blocked. The TRUSTED ones are safe and I just want to make the list smaller to manage. Thank you

    • 0 replies
    • 3.3k views
  2. Rev
    Started by Rev,

    Hi, i would like to know if the following website is safe and the download for the game is safe because i downloaded that game and it detected this: HEUR:Trojan-Downloader.Win32.Generic Location: D:\BSF\SPS.sed (What is sps.sed ?) Object type: Trojan Program I never got this from my previous internet security from this game i play all the time so i just wanna know if this is a false positive or it's actually a real virus or something?? Since i installed KIS it detected that via full scan of my PC. Please help thanks. This is the website where i downloaded the game: https://sf.bullgamez.com/

    • 2 replies
    • 3.1k views
  3. sudip_basnet
    Started by sudip_basnet,

    I purchased kaspersky internet security and on installing on my windows 10 pc, the setup file does not opens. I tried downloading the KIS from from many different websites, the result is same, "The setup file simply does not opens" the system dose not even throws any exception. I tried downloading KIS from many different sources but the result is same. I have collected GSI log but i couldn't upload here. the link to GSI log is https://drive.google.com/open?id=1mMThCq78IBMnFZXXD55SktYeln8Mz_hS please provide resolution Thank you.

    • 18 replies
    • 7.9k views
    RavikiranDoesKnow
  4. Screen

    This is what I'm talking about.

    • 1 reply
    • 2.3k views
  5. hnamomm

    The activation code I had purchased is not activating my internet security. I get a message it is already used

    • 1 reply
    • 2.6k views
  6. Submariner
    Started by Submariner,

    Hi guys. I am running KIS 2019 on my Dell XPS15 Windows 10 64 bit laptop. Recently, KIS red-flagged to inform a trojan had been detected at the following location, C:\Users\xxxx\AppData\Roaming\34270ECE-2DBB-F39F-B25B-462083AC4FDF\Hamelab.dat., and ordered a reboot to remove, which I did. However, upon restarting, the red-flag did not go away and I was ordered to do another reboot. After a couple more restarts, I decided enough was enough. This sucker is not going away that easily. I would like to know if anyone else has faced the same problem. Need help. Thank you.

    • 11 replies
    • 3k views
  7. joedk

    With KIS 2018 and Windows 7 no problem insert/clikking data on VIRTUAL KEYBOARD (e.g. to insert passwords to control keyloggers) via TOUCHSCREEN. But with KIS 2019 and Windows 10 that seems no more possible ! But using the old MOUSE (who get it still ?) yes ! It's confirmed this loss of funtionality ? Eventually what the reason ? Giovanni

    • 0 replies
    • 2.6k views
  8. dd5087

    This morning I had to restart my PC to install an update for KIS. How do I find out what this update did? My PC is running Windows 10 and the current issue of KIS is 19.0.0.1088(e).

    • 40 replies
    • 19.7k views
  9. mhdfaisal
    Started by mhdfaisal,

    Hi. . Just upgraded to Kasp19 yesterday, and encountered 1 serious problem where i couldnt load my Facebook Ads Manager. When I turn off Kasperksy for a while, Facebook Ads Manager run smoothly. Pls assist. . Thanks.

    • 0 replies
    • 2.8k views
  10. sudip_basnet

    I recently purchased a new license for kaspersky internet security and the license was successfully deployed. the license on the bottom right shows 650 days remaining but the license on the middle-top shows free for 1 computer for 1206 days. and an additional error "free software is installed is shown". This is the first time in my 5 years customer as kaspersky. ------------------------------------------------------------- Moderation Edit : License Key in your screenshot hidden -------------------------------------------------------------

    • 2 replies
    • 7.4k views
    sudip_basnet
  11. KT australia
    Started by KT australia,

    Since installing Kaspersky, although I'm in Australia, I can't stream any content from Australian TV , like SBS, as it says I'm 'outside Australia'. What settings have caused this and how would I fix it? ... Thanks for any help!

    • 1 reply
    • 2.2k views
  12. Infra3600
    Started by Infra3600,

    Hello, everybody! KIS Version: 19.0.0.1088 (d) OS Version: Windows 10 Pro 1809 x64 The problem is the Windows Subsystem for Linux does't pass SSL connections through 443/tcp. I was exported Kaspersky Root CA cert from my browser and installed it into my debian app, but it had no effect: user@HOST:~$ cd /tmp user@HOST:/tmp$ openssl s_client -connect ya.ru:443 CONNECTED(00000003) write:errno=0 --- no peer certificate available --- No client certificate CA names sent --- SSL handshake has read 0 bytes and written 176 bytes Verification: OK --- New, (NONE), Cipher is (NONE) Secure Renegotiation IS NOT supported Compression: NONE Expansion: NONE No ALPN …

    • 14 replies
    • 8.4k views
  13. icq
    Started by icq,

    I got the latest version of Kapersky Internet Security and Windows Defender, but infected new virus, so what should I do right now?

    • 4 replies
    • 9.7k views
  14. bocanila
    Started by bocanila,

    i forgot my password to acces aplication???how i resolve that?

    • 2 replies
    • 5.1k views
  15. mrcodexcy
    Started by mrcodexcy,

    Greetings, I have Kaspersky Internet Security and I have issues with my email titles in Outlook 2019. Emails that are scanned from Kaspersky are having their titles showing unrecognized letters (?????) whenever there is a Greek letter or a unicode symbol. I have tried looking everywhere for a setting to change encoding of scanning or something like that but I was unable to find any. Can anyone please guide me on how I can resolve this issue? Thank you

    • 6 replies
    • 3.4k views
  16. chandira

    I am doing photo editing in multiple photo editing programs at once. I have experienced that all the browsers and all applications crashes while full scan is running. Therefore, i have to quit the KIS to work with my applications. Is this a bug in the system? I haven't experienced this much crashing in previous KIS systems.

    • 23 replies
    • 14.8k views
  17. Druidiii

    Kapersky says I should Leave this on in the bios, how ever I have found that turning it on Kapersky causes high cpu usage. Turning it off I have noticed better over all performance on my Amd 10 7800 cpu, by the way Kapersky is the only program that uses this feature on my pc. So I am wondering is it safe to leave this feature turned off, and what dangers there really are turning this off as I can not find a good answer online to this question?

    • 3 replies
    • 3.3k views
  18. henryskyleung

    I have KIS 19.0.0.1088d installed on my Windows 10 x64 1809 desktop and router forwarding port 22 from WAN to my desktop port 22 (I know its dangerous and I forget to close the port forwarding after I test something earlier this year). I have OpenSSH client/server installed on my Windows 10 (the ones provided by Windows) which allow I ssh connect my desktop from outside. Since then I notice that from time to time that Windows Defender/Firewall notify me they have themselves turned on because KIS snoozed. And some notification saying they have turned off again because KIS comes back alive. Also I receive KLAVA update failed from time to time. Both usually happen once-t…

    • 1 reply
    • 1.9k views
  19. Ken-Oz
    Started by Ken-Oz,

    Please please please!!!!!! put Kaspersky Spam back onto the the Microsoft Outlook toolbar. The current setup makes it necessary to enter incorrectly marked emails in Outlook edit mode to remove the incorrect header spam identifier and then to enter Kaspersky setup to modify it to prevent future similar emails being incorrectly marked. I have to do this numerous times a day.

    • 11 replies
    • 13.2k views
    Flood and Flood's wife
  20. Fenn

    This just happened for the second time. What is going on? What do I need to do or not do to fix this? In easily understandable terms please as I'm not too computer knowledgeable. Thanks. Apologies for the typo in the heading...Kaspersky.

    • 7 replies
    • 24.3k views
    Flood and Flood's wife
  21. eagarciaj

    In the software actualization app, update the winrar with the arabian lenguage but was spanish... I had to re install winrar to get spanish lenguage. Regards,

    • 1 reply
    • 7.3k views
  22. Spike81
    Started by Spike81,

    some streaming sites (openload) when I start the video, this not work and: "the media could not be loaded because the server or network failed or the format is not supported"  what is wrong? what can I do to solve this problem?

    • 1 reply
    • 7.3k views
  23. Bandeira
    Started by Bandeira,

    Hi I have received yesterday a mail (from my own mail account) from a "hacker".Never hapenned before with me. Is it bluff (scam)? Is there any risk for my PC? (I have KARSPERKY INTERNET SECURITY installed and activated). Your software apparently did not has not detected any souspicious activity. ShouldI do any action? see mail:https://www.dropbox.com/s/n2tphrrlyyyef15/Mail%20souspicious01042019.pdf?dl=0

    • 2 replies
    • 3.4k views
  24. Guest

    When is KTS 2020 coming out? I thought it would have been here by now.

    • 38 replies
    • 30k views
  25. Rune
    Started by Rune,

    How can I change the language from Portuguese (PT) to English (ENG) in the Kaspersky Internet Security app on my laptop (Windows 10)? I tried to search a bit in the forum and the suggested fix was to click shift + F12, but this doesn't seem to work on my laptop, instead that messed up the keyboard output.. Any help would be highly appreciated.

    • 1 reply
    • 15k views

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