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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Nasser
    Started by Nasser,

    Hello How to remove this annoying malware from my mac book using kaspersky ? :thinking: //edit: Title refined.

    • 4 replies
    • 1.9k views
    Flood and Flood's wife
  2. kasatYasPer

    Why Kaspersky Internet Security AppLock is not working properly in my android ?

    • 12 replies
    • 4.1k views
    Flood and Flood's wife
  3. cosmicforged
    Started by cosmicforged,

    Hello, I'm posting here because I cannot find the solution to this error and I have no clue where or why it is popping up. Every 10 minutes or so, I am getting the error "Dangerous Url Blocked" alongside this " 26.05.2019 23.39.55 ; Dangerous URL blocked ; https_//ublockerext_com/heartbeat/json?action=config&&id=dgpfeomibahlpbobpnjpcobpechebadh&version=1.5 ----- Moderation Edit : Dangerous link disabled !

    • 1 reply
    • 4.3k views
    Flood and Flood's wife
  4. display10
    Started by display10,

    I use on windows 10 KIS 2019: I have now 4 restore points.One restore point growed to 10Gbyte.The other are 1.5 Gbyte (this means also growed) and to other below 1Gbyte (not yet growed). On another PC with KAV 2017 and KAV 2016 I had also the problem of growing size of restore points. Can someone using KIS 2019 check the size of his restore points in dir c:\system volume information with an application like treesize (running as administrator)? Before my C drive was a harddisk so there was not really a problem but now I have an SSD: this means I need to be carefully with volume. Thanks.

    • 2 replies
    • 3.6k views
    Wesly.Zhang
  5. Derek 72
    Started by Derek 72,

    Hope someone can help me I download internet security yesterday and I'm sure that it has been asked before but I didn't find any answers for my problem im getting now I'm using internet security its on a galaxy Note 8 on android pie . the problem I'm getting is major battery drain of my phone now its running kaspersky internet security battery use to last me all day and now I'm getting to like midday from a 100% my battery goes down to 45% and have to put it on charge to last the rest of the day need help before I cancel subscription and uninstall Kaspersky

    • 0 replies
    • 1.7k views
    Wesly.Zhang
  6. KCR

    Hello all, since I updated my KIS on my smartphone from Google Play this morning, I have a user agreement from Kaspersky that I should accept for collecting & giving away my personal data to his partners (Google Analytics, Firebase, AppsFlyer according to Terms section). No "no thanks" possibility and it blocks me from using KIS. I am using KIS on my phone as part of my Total Security for 3 devices license that I've paid. So... if Kaspersky would want to collect & resell my data on a free version I would completely understand. But if I'm using a commercial version that's for reasons, including to keep my data private and accepting to share it with Kaspersky only for …

    • 0 replies
    • 1k views
    Wesly.Zhang
  7. Guest #119

    Looking ahead. When KIS 2020 is released in a month or two, will it offer to install over 2019 or will I have to uninstall 2019 first? Which method will be better and trouble-free?

    • 2 replies
    • 5.9k views
  8. togechan
    Started by togechan,

    I had an issue to launch KIS 2019. It keeps "Loading the application" like foreeever. And i tried to uninstall the KIS 2019, and got a message Error 1306. Due to this matter, i'm planning to a downgrade my KIS 2019 to KIS 2017 that is more stable. My question is : How to uninstall KIS 2019 due to this error 1306? How to keep my license and save it for my next KIS 2017? Thank you

    • 2 replies
    • 6.7k views
  9. Hawker
    Started by Hawker,

    KIS 2019 is stopping me from accessing dnsleak.com and may be reponsible for slowing down my vpn as web pages take ages to load and sometimes(often) cutoff. In addition my BT email connection sometimes hangs and sometimes takes ages. web pages sometimes just hang but when I switch KIS off they work fine whether with my VPN or not.

    • 43 replies
    • 15.8k views
    Flood and Flood's wife
  10. ABEgorov

    Today, KIS has identified an old application as malicious. It was created in 2016 and was working for a long time without any problems on my computer. Today, KIS has removed the application itself, the application installer, and prohibited the application from being downloaded. How to ignore all of this and install the application back? I have created a support request INC000010472262.

    • 13 replies
    • 4.4k views
    Flood and Flood's wife
  11. Ricardo
    Started by Ricardo,

    Why is detected like a potential ilicit software used criminals? I think is one of the best Drivers updaters (If is not the best!) But since time a go is detected like a virus and have a lot of problems. I think Kaspersky check the company and make an alliance with DriverHub if is a good company boot wins!!! https://www.drvhub.net/

    • 13 replies
    • 30.6k views
  12. ChiriChitosan

    Hello, I'm using Kapsersky Internet Security 2019 with patch e Recently I set up new VPN using L2TP/PPTP protocols. when I connect to VPN it works properly on Firefox, Chrome, Internet Explorer, and many other Desktop apps. but when it comes to Windows Store apps, like Microsoft Edge and Cortana, OneNote, They refused to connect to network (both local(intranet) and internet) even Windows Store doesn't seem to have an access to network. Now I have firewalls disabled and using Windows default firewall to use VPN flawlessly. And...there's an exception: VPNs using additional adapters/drivers like OpenVPN and Kaspersky Secure Connection, are not affected. Do …

    • 2 replies
    • 2.2k views
    Flood and Flood's wife
  13. AlexGoh

    Dear all, I have been plagued with a blue screen error saying memory management whenever camera is involved. The Windows OS is version 1903 on a Microsoft Surface Book 2 15'' and this only happens in 1903. It will occasionally crash my login page when Windows Hello is activated or when I open my Edge browser as the system host is reported to be using camera or when I use Skype. This is very frustrating. I searched and researched the internet but I couldn't find anything matching the symptom I described. Can anyone help me, please? Oh, regarding dump files, it wouldn't even generate any dump. Ya, so don't ask me for it. Thanks, Alex Goh.

    • 2 replies
    • 5.4k views
  14. h3x00r
    Started by h3x00r,

    Hello, I using macOS Mojave 10.14.5 and KIS 19.0.0.294a.b.c.d. It happens very frequently to have the scanning (let it be Quick or Full) hang at the same object com.apple.telemetry. I'm unable to stop the scan too. The only resolution is to restart the machine. This issue was present on High Sierra too. Please advise. Thank you!

    • 51 replies
    • 26.5k views
  15. Guest

    Today I uninstalled KIS 2017 and installed 2019 afterwards while keeping program settings etc, but Firefox still displays what probably is a broken link to the previous plugin. When I click on it it displays a message almost identical to this, it only lacks the part about the typing errors, maybe due to changes in FF, it's from an old post. I'd take a screenshot of it but it's not in english. https://discourse-paas-production-content.s3.amazonaws.com/original/2X/f/f9c5c54590e18a23c41a36746e7f08cb39b15fa7.png How do I remove this leftover from FF without reinstalling it clean?

    • 4 replies
    • 1.4k views
    Flood and Flood's wife
  16. nexon
    Started by nexon,

    It is really needed? I mean when i run FULL SCAN or SELECTIVE SCAN there also scanning for rootkits.. So daily scan (rootkit scan) is really not needed or?

    • 6 replies
    • 10.7k views
  17. Tommy Ham

    Is this of concern? I allowed BUT now am having second thoughts. Got this message: 20.05.2019 02.04.24;Object (file) not processed;C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-ORJ-V7C[9].7z//program files/AskPartnerNetwork/Toolbar/toolbar_x64.dll;C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-ORJ-V7C[9].7z//program files/AskPartnerNetwork/Toolbar/toolbar_x64.dll;not-a-virus:WebToolbar.Win32.Asparnet.ay;Allowed by user Thanks Tommy

    • 1 reply
    • 2.8k views
  18. TeenieB

    How do I stop Kaspersky blocking use of the PC webcam for Skype?

    • 4 replies
    • 5.8k views
    Flood and Flood's wife
  19. Guest #1830
    Started by Guest #1830,

    I installed the trial version of KIS 3 days ago. The application told me today, the 18th of May, that I needed to reboot in order for the application to finish updating, so I did. When the reboot completed that application told me I had to buy a license to activate it.

    • 2 replies
    • 1.1k views
  20. lbyinchina
    Started by lbyinchina,

    I have 1Gig internet plan with xfinity. Here is my speedtest reults: 400+mbps KIS enabled. 900+mbps KIS disabled. KIS 19.0.0.1088(e) Windows 10 Pro x64 OS build 17763.503 CPU: AMD FX-8320 Ethernet Card: Killer E2000 Gigabit Ethernet Controller Driver Version: 9.0.0.49 Driver Date: 9/20/2018 Settings that I tuned: under performance tab. Additional->Network-> un-tick saving data

    • 0 replies
    • 1.5k views
    Flood and Flood's wife
  21. Naini
    Started by Naini,

    KIS 2018 is causing 100% disk usage. I cannot open anything or run other program. When I disabled KIS, the disk usage dropped to 20%. Please help!!

    • 1 reply
    • 4.7k views
    Wesly.Zhang
  22. Guest #1814

    Having installed Nord VPN on a a win10 (64bit) PC I keep getting this every time I start the PC, despite telling Kaspersky to accept it. NordVPN requires the TAP adapter so removal is not an option Any suggestions? Thanks

    • 6 replies
    • 4.2k views
  23. PKJ

    I want to renew my license but I couldn't because I am having problem entering the activation code after buying another license. The message is enter your password which I couldn't really remember creating and I have tried any other password known to me. I have also tried de installing Kaspersky but this is also impossible. Please what can I do?

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  24. Guest #1801
    Started by Guest #1801,

    I just want to use my activation key i.e "[Key removed]" on other system but when i activate other system then it show you have exceeded maximum number of activations allowed for the entered activation code. So please reset again that code and allow me to activate that code on other system.

    • 7 replies
    • 2.4k views
  25. Mac

    Hi. I purchased 5 licenses for K. Internet Security in Mexico. I want to give one license to my son who is living in London. He tried to download it but a warning message appeared saying, "This activation code is intended for a different region. Please try another activation code". Is there anyway to allow him to downloaded it in London? Thanks.

    • 5 replies
    • 2.5k views

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