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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Sib3riX

    Hello, I have problem with kaspersky and EAC (Easy anticheat). I reinstalled windows and kaspersky but nothing fixed this problem. This happens with most of games that use EAC. I also stopped kaspersky to scan EAC and game when launching etc.... Windows build is 1903 with last update 11 June 2019.

    • 32 replies
    • 38.2k views
  2. Guest #2568
    Started by Guest #2568,

    Not sure when this started but when I try to watch ad-based TV services online I get a message asking me to turn of ad blocking whatever browser I use. If I disable Kaspersky I can get started and then can continue even if I turn Karspersky back on. Help doesn't recognise ad blocking and I can't find a setting so how do I turn this behaviour off please.

    • 1 reply
    • 3.4k views
  3. NigelD

    For some months Google Chrome I could not update or install Google Chrome, The installer comes up with a message that it could not uncompress an archive. When I uninstall Kapersky Internet Security, Chrome installs with no problem. If I then reinstall Kapersky the Chrome install fails in the same way. I am running 32 bit Windows 10 on a slowish PC with a dual CPU processor, a solid state hard drive and 4GByte of memory.

    • 0 replies
    • 2k views
  4. debgram
    Started by debgram,

    Well I was going to buy the internet security but you don't accept paypal. Oh well. Any reason why you don't?

    • 10 replies
    • 5.2k views
  5. jc-moxy

    Hi. On visiting certain Yahoo! pages, I'm notified that ImgSync wants to download and install on my PC ... Smells like malware ... Is it? Either way, I don't want it installed on my PC. How do I permanently block it? (Using KIS 2019)

    • 3 replies
    • 1.9k views
  6. Gabora
    Started by Gabora,

    You have fallen victim to the ransom virus with an extension Redmat I have tried everything to decrypt files and restore them and have not been successful. Is it possible to find a solution to this problem?

    • 2 replies
    • 10.8k views
  7. Welsh Dragon

    I have twice tried to make an online order to a firm I have dealt with for many years, but when I came to pay, Kaspersky blocked the transaction as unsafe. What do I do now?

    • 12 replies
    • 2.8k views
    Flood and Flood's wife
  8. nexon

    http://products.kaspersky-labs.com no more offers latest version max version 18. Where is moved or from where can i download / check latest version from similar location like this?

    • 4 replies
    • 3.5k views
    Flood and Flood's wife
  9. electricdream75

    Hi, If I wanted to install virtual machines on my PC I should use either vmware or virtualbox. In both cases, would safe-money continue to function properly without limitations or could there be problems? Thanks soo mutch.

    • 0 replies
    • 1k views
    electricdream75
  10. nexon
    Started by nexon,

    I had enabled it and everything was ok. But today i see HW Virtualization is not enabled because my HW is not available beacuse no HW support... I have coree i7 8700K witth HW enabled in UEFI

    • 38 replies
    • 18.9k views
  11. electricdream75
    Started by electricdream75,

    Hi, i would like to know if is possible participate in the beta program and where are the instructions to do it. In the old forum i find this one: https://eap.kaspersky.com/topic/62/beta-testing-guide but for example the link http://devbuilds.kaspersky-labs.com/devbuilds/ is empty. Moreover I would like to understand if the indications present in the old forum have remained the same or something has changed. Thanks soo mutch.

    • 0 replies
    • 1.6k views
  12. Teerasak
    Started by Teerasak,

    Hi, I have tried to reach Technical Support team regarding to activation issue where the activation has reached the maximum number. I need help from technical support team to reset the count. However, I have been waiting for days without any response. I'm not sure what is the right and effective channel to contact technical support. Could you please advise. Thank you. Teerasak

    • 8 replies
    • 2.4k views
    Flood and Flood's wife
  13. bluesriff

    just updated to windows 10 version 1903 and safe money still not working with the edge browser. I have had this issue for a while now. I have been helping tech support with this issue sending reports back and the last time they got back to me, they said there was a fix for this issue. have I got to wait till Kaspersky internet security 2020 is released to correct this issue.

    • 30 replies
    • 12.7k views
  14. richbuff
    Started by richbuff,

    Parch F for KIS/KAV, Tech Article. https://support.kaspersky.com/13875?_ga=2.181235367.1484304151.1559870653-1395021052.1559870653#block1 The patch is phased release for a few days or so. If you un and re install Kaspersky, it may take a few days for the patch to re-download to your computer.

    • 0 replies
    • 2.9k views
  15. aq777

    The screenshot is in German but I hope support can help. I wanted to repair my iCloud client but during the repair Windows ask for some criptic msi package from the Kaspersky directory. Thanks.

    • 9 replies
    • 4.8k views
    darren918jp
  16. Lasaman

    When I start my PC I get a Kaspersky "error" message saying "Connection to network is not secure. Wi Fi Network ..........is Public Run kaspersky Secure Connection". My network settings tell me that it is "Private and it is password protected. Any advice please? Thank you.

    • 5 replies
    • 2.9k views
  17. emma199
    Started by emma199,

    I am getting windows update error 80070103 after updating my system from windows 8 to 10. Is anyone else facing this kind of error code Can anyone provide me with a valid way to fix and recover it. Rodion Nagornov: external link had been deleted

    • 1 reply
    • 1.1k views
    Flood and Flood's wife
  18. Wileycoyote

    Please can somebody advise me what is the function of this component of Kaspersky Internet Security? Thank you.

    • 1 reply
    • 6.3k views
  19. Cryptojim

    Unknown application is attempting to get access to malware detected by Kaspersky Security network. Had to turn Protection off. It is trying to block my mining software: Detected: UDS:DangerousObject.Multi.Generic Location: C:\Users\Username\AppData\Roaming\Cudo Miner\workloads

    • 0 replies
    • 1.8k views
  20. Wladimir
    Started by Wladimir,

    • 1 reply
    • 1.1k views
  21. fatmancommeth

    I'm just curious about data base update. When I'm running a full scan, about 30-40 minutes in, Kaspersky runs a data base update. When microsoft is downloading an update, Kaspersky decides to run data base update. Is there a setting to delay the data base update while either of these two operations is running?

    • 0 replies
    • 898 views
    Flood and Flood's wife
  22. Guest #916
    Started by Guest #916,

    I'm using KIS 19 on Win 7 SP1 Everytime I shutdown my PC, a warning entry is created in Windows event log (1530 Event ID entry) Details : Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards. 5 user registry handles leaked from \Registry\User\S-1-5-21-3626183451-712689859-1435294722-1001: Process 1832 (\Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 19.0.0\avp.exe) has opened key \REGISTRY\USER\S-1-5-21-3626183451-712689859-1435294722-1001 Process 1832 (\Device\Hard…

    • 0 replies
    • 2k views
  23. nexon

    Ran selective scan on my drive D which contains over 28 000 files but kaspersky found 46 000 now it is over 90 000 99% and until the end less than a minute :D one hour is one minute? Still scanning and scanning And also 99% of RAM usage ;) 16GB after kaspersky finished scan RAM from 99% to 17 actually 21% 3,50 GB

    • 1 reply
    • 1.3k views
  24. bobbyj82

    I allowed TDSKiller to "copy to quarantine" a .sys file that was in my c:\windows\system32\drivers folder. I would like to restore that file. How do I do that? Thanks for your help. //Mod Note: moved to proper section.

    • 5 replies
    • 3k views
  25. Skyracer
    Started by Skyracer,

    I have 3 Android devices, 2 phones and a tablet and all 3 have the same issue. KIS works for a few days then closes itself with no warning or alert.Manually restarting works fine for another day or 2 then the same happens. Anyone else seeing the same or have a fix? It's strange that is the same on 3 devices all different manufacturers and different skins and all running the latest version of KIS and OS's up to date (2 Android 8 and 1 Android 9).

    • 5 replies
    • 7.6k views
    Flood and Flood's wife

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