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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Hungry_American

    After an initial three years of Kaspersky Security (when I am available), I am sold on this bright and early ritual. If I take this Hewlett Packard to the local Best Buy (technical device store) should I have any problem buying another three years at the market rate? Or is the hard sell of a different internet security product from a distant competitor likely to be the general order of the day? Please advise. Alive at 55 and yours truly, John R. Bateman

    • 1 reply
    • 1.2k views
    Hungry_American
  2. SquallLeonHart
    Started by SquallLeonHart,

    hi to all and thanks for this wonderful security app i just formatted my pc and installed a fresh windows 7 and updated it after that i downloaded both firefox and kaspersky from my kasper now i get this pop-up warning tried to follow some steps in this topic https://community.kaspersky.com/kaspersky-internet-security-13/notification-of-detection-file-or-website-detected-1313 but i didn't know how to preform these steps (and maybe i don't need it since my windows is fresh?) After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and…

    • 4 replies
    • 3k views
  3. SecondUser2019

    HI all, look basically I downloaded Rome Total War: Barbarian Invasion on my smartphone. It's asked me to install/update Play Games which I did. Having played it for 20min I left the game and returned later. Now for some reason when I open the game it tries to connect to the Play Games app and my google account but it just get's stuck. I seem unable to find anywhere in the app where I give the game an exception or something. Am I barking up the wrong tree? Any advice on this? Thanks you

    • 4 replies
    • 1.4k views
    Flood and Flood's wife
  4. Oscar
    Started by Oscar,

    Hi, Sending/receiving emails from my e-mail client ( EMClient) is no prpblem unless the file being sent is >500MB... Eg 1-5GB. What happens is that the e-mail stays in the Outbox..forever. The e-mail is however in reality is received by the recipient as expected but I the sender still see it sitting in the OUTBOX indefinitely. E-mail server can handle e-mail attachents to 20GB. E-mail client settings are all correct. Internet provider confirms POP & SMPT settings are correct. *** But when Kaspersky is paused for 5' the e-maiil & its attachment of >5MB atachment goes immediately. :D :D Is there somewhere in Kasperky settings that this can be tweeked?? Trus…

    • 4 replies
    • 2.2k views
    Flood and Flood's wife
  5. MagnateXL
    Started by MagnateXL,

    Mod edit: I deleted your entire post, instead of cleaning up the cuss mess. I am giving you one more chance to open a New Topic for yourself, instead of banning you. :) This is a family friendly forum, not your own street corner battle zone. :) It will be easy for people to help you if you refrain from excessive emotional outburst. :)

    • 0 replies
    • 1.3k views
  6. omegadigital

    What's the best email to retrieve my Activation Code? I do not have the email in my inbox? What can I do to retrieve my code asap Regards, Andrew Mod: live link to your web deleted

    • 2 replies
    • 1.1k views
    Flood and Flood's wife
  7. Harish Kumar

    The license for my KIS 2018 had expired and so I went online and bought a license for 3 devices for 1 year. Now should I download the setup and run it and make a new installation or should I just enter the new activation code into the already installed KIS 2018 running with limited functionality.

    • 4 replies
    • 1.7k views
  8. Eli

    Kaspersky Internet Security - free licence- locked my Samsung Galaxy J5 - Android 6 Mashmallow. already typed the Recovery Code provided by My Kaspersky and it didn't unlock the phone. Then I disconnected the device from the protection and it still asks me for a PIN to unlock it, but I have no clue on how to get it. What am I supposed to to unlock my phone?

    • 23 replies
    • 12.1k views
    Flood and Flood's wife
  9. Meena
    Started by Meena,

    Dear Technical Team, Hi. This is Meenalochani from Chennai, India. My license had expired for my desktop account. Hence I tried renewing it online for Internet security 1 year 1 pc for 499.50 . I registered myself with as DELETED my name and mail id DELETED as I made an online payment 21/06/19 22:02 wherein my bank account got debited with the above amount. I didn't receive any confirmation message nor any activation coded. It just displayed a page saying payment not received redirecting to payment gateway. I'm just helpless now. I feel I have made a wrong decision by paying online instead making a store purchase. I have attached the sms receipt for bank transaction. Pl…

    • 0 replies
    • 2.7k views
  10. TCB

    My MSN account may be in danger of compromise due to personal info that was part of the Starwood hack last year. Already took care of all credit and financial protections. But, for the past couple months my MSN email is experiencing a ton of phishing emails and my iPhone a dozen phishing texts every day. This activity goes on for a week or so then trails off for a week or so. Then the cycle starts again. Appears my identifying info is being traded on some dark site every couple weeks. I do not click on any links or respond to anything. I would hate to have to get a new email account and phone number. So, I am considering downloading Microsoft Account Authenticator (MAA)…

    • 0 replies
    • 1.2k views
  11. mods123

    is anyone else having internet stalls 50-60% of the time when browsing with firefox or opera? when i pause kasp. internet security i have no issues surfing. when i check, "do not scan encrypted connections" i have no issues. i am using the latest firefox and opera browsers and my KIS version is 19.0.0.188 f. stalling as in my home page shows then i click on a link or type in a new url and it times out. however, i run a continuous ping command and see i had internet access. msft edge does not have an issue.

    • 1 reply
    • 954 views
  12. AlexSSB
    Started by AlexSSB,

    Yesterday Kaspersky Internet Security detected a trojan mining virus soundmixer.exe and removed the threat. But next time I started the PC and logged in, there was only a terminal window opened, and no file explorer. After a lot of search, I found that most of the steps to eliminate the virus threat were taken, except one: In the registry HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon , the value of Shell was not fixed - it was still %comspec% instead of explorer.exe . That solved the problem. Hopefully that will be fixed soon.

    • 12 replies
    • 4.4k views
  13. karlo

    I am getting a Security Alert. It says "Information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the site's security certificate." This is followed by the following: a Green Circle with Check: "The security certificate is from a trusted certifying authority" a Yellow Triangle with !: The security certificate has expired or is not yet valid. a Yellow Triangle with !: The name on the security certificate is invalid or does not match the name of the site." Looking at the Certificate, in the General tab, The certificate icon has a Red Circle with X, and it says "This certificate has expired or is not …

    • 8 replies
    • 3.2k views
  14. Omarinovic
    Started by Omarinovic,

    Hallo everyone. I have a problem with my activation code. I recently installed a new windows on my old laptop. and when I installed my Kaspersky I get the message shown in the title. I would like to know if there is a way to use my code, given that it still has another 120 days remaining. and I was using it on the same laptop. all I did was formatting it and install a new windows on it. thank you

    • 0 replies
    • 1.5k views
  15. mcduff09

    Whenever Kaspersky is running, I get script errors in Internet Explorer on many websites. I turned off script debugging in Internet Explorer and still get the script errors. When I pause Kaspersky, I get no script errors in Internet Explorer. How can I stop Kaspersky from causing the script error issues with Internet Explorer?

    • 4 replies
    • 1.6k views
  16. KuhakuORIGIN
    Started by KuhakuORIGIN,

    So recently it asked to provide an email for verification, so I did. I did all the steps it gave me in said email, but it keeps asking for email verification anyeays, how do I get the app to realize I verified?

    • 1 reply
    • 4.3k views
    KuhakuORIGIN
  17. Taniyama
    Started by Taniyama,

    Hello -Question- When i search through a file (.exe) using Kaspersky Internet Security it finds a file that it considers a threat. C:\Users\Me\Downloads\Patch.exe//File4260 It looks like it is a file in the installer/unpacker that it considers suspicious and not the .exe itself. The search itself searched through roughly 25 000 files. Kaspersky says the name of the object/threat is "not-a-virus:RiskTool.Win32.HideExec.bm" Kaspersky also gave me a choice when i came to handling the threat, that i could actually add exception for it or ignore it. So it seems that kaspersky doesen't see it as super dangerous? What does "HideExec.bm" mean? Is there any way i can figu…

    • 2 replies
    • 3.4k views
  18. coolcell77

    I use ibvpn and every time I connect I get this dumb annoying popup and I click Yes, Allow all network activity every time! How do I stop it? About ready to try different software!

    • 6 replies
    • 1.9k views
    Flood and Flood's wife
  19. Banch
    Started by Banch,

    Ive loved F-Secure for over 15yrs now Nd it has handled almost everythibg but currrently my phone has some weird DCB virus which sents SMS -expensive ones to +358 50 9023779 and you xan check Kuka soitti-palvelusta. that attacks have begun 1.6.2019 in Finland. im wondeeing why no F-Secure,Kaspersky nor Panda antivirus find this yet Panda atleasr has some info about it. second hand phone so no clue where it came from but there it is still trying to send those SMS after ive ran every major antivirus company and none finds it. //Mod Note: moved to proper section.

    • 7 replies
    • 2k views
    Flood and Flood's wife
  20. JJohnson

    I want an option to download direct and not through the typical google play, apple id or Microsoft accounts. Because these types of set ups will not allow me to create an account with them using my email. They force identification by asking you to verify things with phone numbers or credit/debt accounts which I consider a form of violation of my confidentiality. They force you to have an email that is US-based, most of the time and not totally secure...most force you to create a google/gmail account and I simply refuse to do that. I want to use either a mail fence, proton or tutanota email account. These services do not allow use of those emails types. Please rectify thi…

    • 0 replies
    • 1.3k views
  21. conduffled

    File Anti-Virus Reports will not stop creating records that are entitled: 'Object (file) contains no threats' or 'Object (file) not processed'. It was doing this in KIS 18 so I have just updated to KIS 19 but it is still non-stop reporting. PC is Win7 but it doesn't do this on another Win7 PC running KIS 18. It partly appears to be a background scan and partly application file checking. How do I stop sometimes 100's of records per minute being written to the report?

    • 20 replies
    • 3.9k views
  22. Guest #2622
    Started by Guest #2622,

    i cant login into my account because i dont have the password ( actually i changed my account password because it's old but my lastpass password manager didn't save/update the new password so i dont have the new password to login ), then i tried to reset the password through the email and received the password reset message from the email and clicked reset password with no problems. so my problem is that it's required a security question to make me change the password but i dont have any security questions at my account, i didn't set any security questions to my account but it's required me to answer a security question to reset password so please help

    • 7 replies
    • 4.6k views
  23. Thanh-Dat Le

    I am using KIS 2019. Blocking malicious unsafe connections is great. However, sometimes I need to review them. When I type some keywords to sort out the application (with red square), they appear just a couple of seconds then DISSAPEAR. Same things happened when I review quarantined files. This is annoying, the previous KIS have no similar issues. The product that we purchased should work as we want. Another thing is, I am working with Python, all module packages should be downloaded and installed from network source, KIS blocked them all. To continue, I have to disable KIS, let my PC vulnerable to finish updating those modules. I think KIS developer should figure it so…

    • 20 replies
    • 4.6k views
  24. liual2
    Started by liual2,

    If I purchase a 3 or 5 device software package (either internet security or total security), it can be used for a combination of PC and Mac laptops? It does not have to be for all PC or all Mac laptops? Thanks.

    • 1 reply
    • 1.1k views
  25. KathyH

    It is not accepting my new activation code - states it is not valid - how do I get this corrected?

    • 0 replies
    • 926 views

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