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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Guest #6855
    Started by Guest #6855,

    my pc was affected with ransomware mypersonal documents.pictures and videos are renamed by (.grod) extension i request kis to resolve my problem and retrive my important data

    • 0 replies
    • 9.3k views
  2. llcphotography
    Started by llcphotography,

    Hi, I have several companies. I have bought and paid the license annually. Since we have macOS Catalina the Macs block. In Windows 10, they systemize the system and block many programs. Right now, what interests us most is that with the Adobe Lighroom and the open Kaspesky, the session of the 2017 iMac is closed with 20gb of memory. Now we have to work with the Antivirus uninstalled to prevent it from failing. I need a solution to know if we continue to pay or not. Thank you very much.

    • 0 replies
    • 5.5k views
    Flood and Flood's wife
  3. Surgeon100

    Finde das nicht ! In 7 geht beides, ich hätte ich 8.1 und 10 auch Defender aktiviert oder wechselseitig ausgeschaltet. In Diensten ist Defender deaktiviert und ausgegraut, lässt sich nicht aktivieren ! Ich hoffe dass das nun das richtige Forum ist, bei dem Kauderwelsch steige ich hier langsam nicht mehr durch, Englisch, Deutsch, Russisch, Privatanwender, Business ! Wo kann man eigentlich das PW ändern ?? Finde ich auch nichts, weder im Profil noch unter Settings. Was hat die 2020er Version für Vorteile gegenüber 2019 ?? Irgendwas Wesentliches ?? Ich hatte jedenfalls bei 2019 null Probleme ! Mit bestem Dank !

    • 0 replies
    • 5.4k views
    battybatmam4unme
  4. D14BL0

    Hi Will scanning check for all possible problems eg. viruses, malware, adware etc? In other words scanning is all that is needed to check my PC and cell are 100% fine. Many thanks

    • 0 replies
    • 5.6k views
  5. Sriram
    Started by Sriram,

    I uninstalled Kaspersky Internet Security. However, the menu item still shows up on my Finder window on Mac. Any idea to help remove the same. Attaching screenshot. Regards, Sriram

    • 0 replies
    • 5.6k views
    Flood and Flood's wife
  6. Guest #7176

    We are Seafile’s (www.seafile.com) support partner in Europe. Multiple customers have reported conflicts between Seafile’s Drive Client and Kaspersky AV products (Antivirus, Internet Security, Endpoint Security) to us over the course of the last 6 months. The most common symptoms are: Drive client is slow Computer does not respond when opening office files from the drive client’s virutal drive Office crashes when opening office files from the drive client’s virtual drive We have tried various things. The only one thing that removes problems with the drive client is the uninstallation of the Kaspersky product. Adding the drive client to the trusted programms helps somtim…

    • 0 replies
    • 5.8k views
  7. Guest #7230

    Hi. I am using Kaspersky Antivirus from many years and before almost year switched to Kaspersky Internet security to my main PC. But that will be the last time I pay to Kaspersky and here is why. I upgraded my CPU and it has problems with Windows 8.1, caused by windows updates - reddish colours… so I made a clean install and blocked updates. After I put Kaspersky it automatically turned them on without asking so I almost lost few hours of instalations… Spent a lot of time to block them… and to make a clean image of the OS.Kaspersky is recognizing some applications as risk and I ignored them. Today it updates itself to the newest version and again put them as risk and…

    • 0 replies
    • 5.7k views
  8. your_little_problem
    Started by your_little_problem,

    Hi, I have this error "Some protection components are corrupted". I use KIS. Any help?

    • 0 replies
    • 7.5k views
  9. Guest #7315
    Started by Guest #7315,

    idle scan is off scheduled scans are off yet i still regularly get 100% disk use at very low read speed (weird) for no apparent reason - which causes a worrying clicking almost no other disk activity does - and when KIS does it, it is VERY loud !@# :( i’ve tried reinstalling KIS already

    • 0 replies
    • 7.4k views
    Flood and Flood's wife
  10. claytonlb

    Listed as Other Networks, I see the Public Network must be a constant, for me to use my network. This for me, seems improbable and incorrect, but maybe someone could enlighten me on the usage of the software, and tell me whether this process running, is supposed to be like this all the time. Or am I supposed to be able to have a trusted network, without having the public network, listed under Other Networks, running? I’m suspicious this might be another connection into my computer, that I did not authorize, or maybe it’s the way the firewall and network system works, using the kaspersky security. New user of the software. Thanks. Should I…

    • 0 replies
    • 8.4k views
    Flood and Flood's wife
  11. wgcuser
    Started by wgcuser,

    Last month I purchased 2 extra installs of KIS as part of my annual renewal. This was in anticipation of purchasing two smart phones. When I started the recently purchased (two) Sony Xperia XA2 (other s’phones are available! 😉 (one for me one for wife) I found AVG already installed. My questions are :- If I install KIS for Android will it overwrite AVG? Will KIS conflict with AVG and give me false positives / poor protection? Is the best method of install to:- Force Stop & Disable AVG and then install KIS for Android? Leave the phone alone and put up with AVG? 😥

    • 0 replies
    • 8.1k views
    Flood and Flood's wife
  12. Younis

    i am using 2 system of windows on one pc can i use the license with 2 system or should i buy new license please reply

    • 0 replies
    • 6.3k views
  13. JACOPO.PIGHIZZINI
    Started by JACOPO.PIGHIZZINI,

    I can’t load updates of Kaspersky antivirus from 22 december. What’s the problem? Can you help me, please?

    • 0 replies
    • 3.3k views
  14. Pumpdok
    Started by Pumpdok,

    When I double click to open my Kaspersky Internet Security Program I get an error message that states: “error in graphics drivers occurred” When I press OK, it shuts the program down. This just started a few days ago and I cant figure our what is going on as everything was working fine before. Any suggestions as to a fix?

    • 0 replies
    • 1.5k views
    Flood and Flood's wife
  15. D14BL0

    Hi Most sites ask me about cookies. Is accepting them safe? if it isn’t how do i navigate the web without needing to accept? Many thanks

    • 0 replies
    • 758 views
  16. Guest #7885
    Started by Guest #7885,

    I’d like to open up the settings dialog in Kaspersky Internet Security, but it asks for a password that I don’t have and doesn’t have a way to recover. How can I get past this issue?

    • 0 replies
    • 907 views
  17. Urukhai
    Started by Urukhai,

    I am running Kaspersky Internet Security 19.0.0.1088 and have a few NAS (about 1 TB) to scan. I want to schedule it during midnight. First in the GUI, there is no schedule applicable for selective scan. Then I looked for the command line program avp and hope that I can schedule the scan task myself. I tried avp SCAN /NETDRIVES /i0 /fe /R:some.log However, the log said the /i0 (report only) option is ignored and “Disinfect automatically” is the only option for non-interactive scan. Even the best AV program will have false positive and I really hate the idea of auto-disinfect. Why can’t I have the scan report only and decide myself what actions should be taken nex…

    • 0 replies
    • 729 views
    Flood and Flood's wife
  18. D14BL0

    Hi The site “The Pirate Bay” is marked with a green shield when I google it, which tells me Kaspersky thinks it is safe. But when I go to the site Kaspersky has to keep blocking malicious links. How does that work. Also does that mean i should stay away from the site completely, or can i keep using it with caution? Many Thanks

    • 0 replies
    • 1.9k views
  19. tom147527

    Hello. I recently received a lot notifications “suspicious action was blocker”. It showed my Pc memory from other processes. There are notifications these I got. Suspicious action was blocked Action Read memory from other processes Application Host Process Windows Services or Windows Explorer Application path C:\Windows\System32\schost.exe or C:\Windows\explorer.exe I just want to ask. Is it a normal situation??

    • 0 replies
    • 1.6k views
    Flood and Flood's wife
  20. AHS0

    After Google adding favicons to search results, in Firefox and in Edge Chromium that just released officially recently, Kasperksy logo doesn’t show up. Any idea? Thanks.

    • 0 replies
    • 3.7k views
    Flood and Flood's wife
  21. D14BL0

    Hi How can I check how many devices I can have on my Kaspersky Internet Security licence? Many thanks

    • 0 replies
    • 5.6k views
    Flood and Flood's wife
  22. Guest #6594
    Started by Guest #6594,

    I’m going to update KIS 2019 to v. 2020 (hoping it’s solved the bug about firewall rules and the impossibility to add new apps to subgroups) but I’m not so sure that the exported config file from 2019 (*.cfg) will be accepted by 2020 version keeping unchanged my (many) settings. Could anybody confirm please? Thanks in advance

    • 0 replies
    • 853 views
  23. Guest #8232
    Started by Guest #8232,

    Hi! I don't recognize a computer listed in myksapersky website in which my Kaspersky licence is being used. Is there a way I can un-authorize that?

    • 0 replies
    • 753 views
    Flood and Flood's wife
  24. almari anje69

    I am new in the Kaspersky community so I am not used to the "common slang" yet. In the security report (KIS 20.0.0.829b) appears a message that a number of objects require attention. When I look in the details the "objects"are all in my backup disk, but I the full pathname is abbreviated because the length of the name doesn't fit in the window. How can I decide what to ignore or what to delete?

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  25. Guest #8503

    Hi. I have Kaspersky Internet Security installed on my office computer, and lately whenever I try to open a specific Excel file, I get message from Excel that says: ‘The file cannot be opened because our virus scanner has detected a problem with the file. ‘ ‘This error may appear because an antivirus program is not allowing the file to open. This can be caused by either: The antivirus program needs to be updated due to a compability problem with this program. There is a virus in the file but the antivirus program cannot properly remove or process the virus that it has found.' I used to be able to continue accessing the file but today I couldn’t access a part of the …

    • 0 replies
    • 9.5k views
    Flood and Flood's wife

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