Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. nexon

    Would be great to add support for Comodo Dragon browser (same source code like google chrome - chromium) but without support from kaspersky. Dragon browser is more secure browser but not supported by kaspersky :( Kaspersky don't think seriously with protection.

    • 16 replies
    • 3.9k views
    Wesly.Zhang
  2. Guest #8506
    Started by Guest #8506,

    So despite being assured a number of months ago that the issue with respect to Asana not being able to load whilst protection is enabled STILL hasn’t been resolved. I am definitely not renewing this product if you cannot use it with Asana, one of the most widely used work management tools around. What a joke.

    • 16 replies
    • 2.3k views
  3. onispop

    I have been running KIS 2019 with the ‘Do not download new versions automatically and do not notify me when new versions are available' setting under 'New application versions' (Settings - Additional - Update). Today KIS 2019 upgraded to KIS 2020 without any action on my part. Has anyone experienced a similar situation? Also in KIS 2020 the ‘New applications versions’ option is no longer visible. Has Kaspersky eliminated the option for users to stop the automatic update to a new version? Best regards.

    • 16 replies
    • 3.6k views
    Flood and Flood's wife
  4. brendox

    Always uses 15-20% CPU when firstly launching chrome, and browsing feels very slow overally. I even disabled web protection and kaspersky firewall and enabled postpone computer scan tasks when high cpu load. just activated my trial as I want to switch from bitdefender but this is annoying.

    • 15 replies
    • 8.1k views
    Flood and Flood's wife
  5. Guest
    Started by Guest,

    Anyone know how to get around this on Mac OS Catalina? I am getting the same error on two different Macs. On one I completely deleted my application and downloaded directly from Kasperky's site, on the other I still have the old version on there, but it won't start.

    • 15 replies
    • 21.4k views
  6. Handmatig verwijderen

    Updating/upgrading KIS2019 to KIS2020 gives the following problem: I have to remove - by hand - the incompatible programm : “Super Security ZERO” but it is not findable on my computer(W10 1903 64bit). HELP

    • 15 replies
    • 4.1k views
  7. Finn.t
    Started by Finn.t,

    Internet Security throws me out of full view of some games during updates and rootkit scans. I tried to avoid this by putting said games to exceptions twice, to no avail. I also made sure the “Gaming Mode” of Kaspersky was ticked - since this is standard option, there was nothing to be done. I stopped root kit scans for now, but this is no long term option and no solution at all! So if anyone has other ideas of how to make Kaspersky stop interrupting my gaming sessions I’m happy to hear it.

    • 15 replies
    • 2.3k views
    Flood and Flood's wife
  8. Guest
    Started by Guest,

    I am re-visiting an earlier post: Hello everyone (again). Following the instructions given in response to my initial post, I thought the problem was resolved; unfortunately, the browser that opened wasn’t Edge as I believed it to be, but rather Internet Explorer! I followed the steps: Safe Money>Settings>Protection>Safe Money>Safe Money Settings>Additional>To proceed to websites from the Safe Money window use [Default Browser/Internet Explorer/Mozilla Firefox] I choose Default Browser which, in Windows 10 Home Settings>Apps>Default Apps, is Microsoft Edge There is a further tick box: Run Protected Browser when Microsoft Edge is running. So, at …

    • 15 replies
    • 3.8k views
    Flood and Flood's wife
  9. minamoto

    Hello. Each time I open chrome or firefox in win 10 there is this annoying notification by kaspersky about installing chrome/firefox extension. “Using Google Chrome? Install Kaspersky Protection extension to increase your level of protection while online”. Its very annoying. I tried to disable it in kaspersky setting and from win10 notification center but it keeps coming back. I am using my computer to work and this notifications really bother my workflow. I don’t want to install this extension. Please fix as soon as possible otherwise I will switch to other firewalls and disable my subscription. I don’t want a firewall that keeps spamming my noti…

    • 15 replies
    • 13.1k views
  10. 1Vita

    Hi, i’m trying to silently install any free-trial Kaspersky Home Product (Antivirus, Internet Security or Total security) using command line on Windows 10 (1909 version). Source: https://support.kaspersky.com/14982#block2 I’ve downloaded my setup (kis20.exe) from this source . Territory: The European Union. I’m running command line as administrator, using the following command: kis20.exe /s /mybirthdate=1990‑01‑10 /pAGREETOEULA=1 /pAGREETOPRIVACYPOLICY=1 /pJOINKSN_ENHANCE_PROTECTION=1 /pJOINKSN_MARKETING=1 /pSELFPROTECTION=1 The thing is that once I run this command, nothing happens, setup does not start. I need some help, please.

    • 15 replies
    • 11k views
  11. Guest #14071

    I purchased a new computer, HP, and have set it up with a few tweaks needed transferring from the old one. I also purchase Office Home and student and installed this. Possibly, but not certainly, some issues now have emerged with accessing saved files, particularly from Gmail, but not all. Upon opening, I get a small box appears saying FILE CONVERSION and no access Also, some times I get back to Gmail to start the link again, or back to another of my email sites Also the worst is a box appears to request I view downloads, and still nothing opens. Since installing ABODE, which I did have on the old system, some areas look a lot different and work well. After requesting as…

    • 15 replies
    • 2.2k views
  12. UserL

    Hello. I used to do some bookings with this website: http://w2.leisurelink.lcsd.gov.hk/index/index.jsp?lang=en By clicking “Facility Booking”, it should land to the Captcha page like this: http://leisurelink.lcsd.gov.hk/demo/english/01.%20Facility%20Booking%20-%20Basic%20Version/00_HumanTest.png Since a few days ago, when I use the website again with the same step, it would be stuck on the loading page and cannot land to the Captcha page. The problem occurs on all browsers. The helpdesk suggests that it should be a problem with the security suite, so I tried the website again by switching off KIS 2020 and the Captcha page works again. I tried to identify which KIS compon…

    • 15 replies
    • 2k views
  13. Skalya
    Started by Skalya,

    Is it possible to use the Opera Browser with Kaspersky running, and if so what setting do I need to enable/disable to make it work? I do not have Protection for Kids downloaded(and never have), and I tried added it to exclusions and trusted applications(no idea what either do but was just trying to get it to work lol). I understand from reading a couple of the other topics that the Opera Browser is not officially supported, and that the extension does not work. My question is that it seems the browser itself does for most people since the topics I have been reading are getting the extension running and not the browser itself? I have tried to follow the workaround that…

    • 15 replies
    • 4.9k views
    Flood and Flood's wife
  14. OmerQussay

    Dears , Kindly , The past week I formatted my PC , and installed Kaspersky Internet Security , I Used My License normally , but an error showed and it states that the Activation limit has been reached , This is not the first time , it happened a Year ago and I opened a Case with Support which they Rested the Activation counter , then I could Re-Activate Normally , But this time , am not able to open a case with Support , I have been trying for almost a week , tried from different machines and same issue , it says the “ we couldn’t pass your message to technical team , please refresh the page and try again “ I refreshed it many times , tried different browsers , a…

    • 15 replies
    • 2.1k views
  15. Nazgul
    Started by Nazgul,

    Hello, I locked my tablet. Since the unlock code no longer worked, I disconnected the device from Kaspersky. Unfortunately, I can no longer get into my tablet, can someone help me?

    • 15 replies
    • 1.4k views
  16. Kasperov
    Started by Kasperov,

    Hi, I don't see green check mark in front of search results of Microsoft Edge anymore. Is anything wrong? URL Advisor is on in settings & it works fine with Chrome. Thanks

  17. MRoutt
    Started by MRoutt,

    Greetings, I am having a problem similar to what Veerain described in Kaspersky Hardware virtualization error from back in May. 1) Which Windows OS version & build? a) Windows 10 version 22H2, build 19045.2251 2) Have all Windows updates & patches been applied successfully? a) Yes, including KB5019959 released on 11/8/2022. 3) Which KIS version & patch(x), x=letter, is installed, on the Windows taskbar, or hidden icons, rightclick the Kaspersky icon, select About? a) 21.3.10.391 (j) As far as I am able to determine all of the UEFI settings for virtualization are correct, the process…

    Gabriel Godoy
  18. Abhik B
    Started by Abhik B,

    Hi, Suddenly my Firefox is giving a Secure Connection Failed error. Upon some googling from Chrome, I found that some settings/certificate issues in Kaspersky may cause this. So, I tried exiting Kaspersky Internet Security and Firefox works as usual. I am using: Windows 11 Version 22H2 (OS Build 22621.2070) Firefox 116.0.1 Kaspersky Internet Security 21.3.10.391 (K) How can I fix the issue? Thanks

    Flood and Flood's wife
  19. mst888

    Hi, a few days ago I installed the SurfShark VPN on MacOS. I have the Kaspersky Internet Security but as long as I have turned it on, the VPN cannot connect. If I turn off the KIS, the VPN does connect. Has anyone had this issue?

  20. ttcath
    Started by ttcath,

    I saw the datebase was update at 2022/3/2 5:55. and I feel worried about during the conficts among Ukrain and Russia, does Kaspersky will provide the service as usual as before. Thanks!

    • 14 replies
    • 5.1k views
    saddafkhan009
  21. Noodle1987

    Recently i've had issue's over the Past Month of Games having issues accessing the Internet. "Satisfactory" can't Access the Epic Online Servers (EOS) google and tried fixes. nothing worked. just played single player. Tried to install the "EPIC launcher". Launcher couldn't update. Tried fixes. nothing worked. gave up. was playing "Idle Champions of the Forgotten Realms" for a week, then 1 day couldn't access Servers. tried multiple fixes. nothing has Worked. Play it on the laptop now. Then today i turned the PC on and loaded up Discord. Discord is in a Update loop. Googled Fixes and the last thing to try was Turning off the Firewall and ur Virus Scanner.…

  22. Mr.ME

    Hi. I am a licensed Kaspersky Internet Security for Mac user. It stopped working and I reinstalled, and I am stuck. It seems I'm being FORCED to allow "Encrypted web traffic inspection*" in order to use any features of the application. This seems to be a new anti-feature. I don't want to enable this feature - I don't want to install Kaspersky's root CA key. I want the rest of the features. Is there a solution? *"Installing the trusted certificate allows Kaspersky Internet Security to search for malware and internet threats in encrypted HTTPS traffic."

  23. Infra3600
    Started by Infra3600,

    Hello, everybody! KIS Version: 19.0.0.1088 (d) OS Version: Windows 10 Pro 1809 x64 The problem is the Windows Subsystem for Linux does't pass SSL connections through 443/tcp. I was exported Kaspersky Root CA cert from my browser and installed it into my debian app, but it had no effect: user@HOST:~$ cd /tmp user@HOST:/tmp$ openssl s_client -connect ya.ru:443 CONNECTED(00000003) write:errno=0 --- no peer certificate available --- No client certificate CA names sent --- SSL handshake has read 0 bytes and written 176 bytes Verification: OK --- New, (NONE), Cipher is (NONE) Secure Renegotiation IS NOT supported Compression: NONE Expansion: NONE No ALPN …

    • 14 replies
    • 8.4k views
  24. AndrewL

    While looking for word meanings in this official Spanish site (ps://dle.rae.es), Kaspersky reported a trojan in this file: ps:// dle.rae.es/ js/init. js Not loading this apparently breaks the whole site styling. Kaspersky reports this as "HEUR:Trojan.Script.Miner.gen". However, if I download this file and scan it, nothing is found. I then uploaded it to Virus Total and only 2 out of 57 engines detected a virus. Kaspersky did not either. I just tried increasing the heuristic level to the maximum, and only then Kaspersky detected again this supposed trojan in this downloaded file. Is this a false positive?

    • 14 replies
    • 4.6k views
  25. Miko
    Started by Miko,

    Can't access one of my website news recently with a message: DNS_PROBE_FINISHED_NXdomaine. Does Kaspersky internet security has something to do with that?

    • 14 replies
    • 5.6k views

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.