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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. jess22
    Started by jess22,

    When Cloudflare warp is enabled Kaspsersky Launcher Lab CPU shoots up. Even if i try to exclude warp folders. it doesn’t help please fix.

  2. yousuf abdulla
    Started by yousuf abdulla,

    i asked for a refund and they messaged me and said i will get it in 3-5 business days but appearantly they closed my request for not answering an email that i did not recieve, so can you please relook and my case and refund me please, you can't say i will be refunded and then send me another email saying i did not answer or did not make it clear, it is inconvenient. email: *****@*****.tld name: yousuf abdulla INC000013927424

  3. JPEKaspersky
    Started by JPEKaspersky,

    Good day As the attached image shows there is a big difference between the last distribution time and the current time. Spoiler I would like to know if it is something from my device or this database time is right. Thanks for any information.

    JPEKaspersky
  4. cantgetridofthreat
    Started by cantgetridofthreat,

    Hello, I receive the following message from Kaspersky Web Anti-Virus multiple times a day about this blocked threat and malicious object detection. This has been happening over the past few months. How can I get rid of this once and for all? I even deleted and uninstalled Chrome multiple times. Googling this doesn't yield any results. Please help! Event: Download denied User: User type: Active user Application name: chrome.exe Application path: C:\Program Files\Google\Chrome\Application Component: Web Anti-Virus Result description: Blocked Type: Trojan Name: HEUR:Trojan.Multi.Preqw.gen Precision: Exactly Threat level: High Object type: File Object name: inde…

  5. Ryoyo315
    Started by Ryoyo315,

    Hello there, I recently had an app crash resulting in KIS closing on its own (I actually managed to see it closed when Windows Security popped up with a message saying it was off). After that, I went through my Program Files and started it with avpui.exe since I didn't make a shortcut on my desktop, but ever since (it's been 3 days now) the database doesn't seem to update. Here is a screenshot of the tooltip I get when I hover the app icon in the taskbar. As you can see, the database seem stuck somewhere in 2020 and I have no idea why. I tried to manually update, and nothing really happens. I get no errors, might it be from KIS saying my database is outdat…

  6. Jose Antonio Molina

    Hello, I am Spanish, I have KIS version 21.3.10.391 (i) installed, my license has expired and I have purchased a new subscription. I think the latest version of KIS is 2022. However, I can't find where to download it from, of all the download links there is only 21.3.10.391 (i), but I want the latest version of KIS. What should I do? Thanks for the help. Regards, Jose A.

  7. Jabudala
    Started by Jabudala,

    How to exclude some apps to scan on kaspersky for android?

  8. Renato Guedes
    Started by Renato Guedes,

    The microphone on my HP-OMEN-16 laptop is not recognized by applications or the system when using Kapersky antivirus... My laptop is a new computer and I'm running the Windows 11 that came with it. I updated all drivers and revised all settings, including Kaspersky's privacy settings, but nothing made the microphone work. Can someone help me?

  9. Kasperov
    Started by Kasperov,

    HI, I know that I can export the settings to a file for a later import. Does settings file include also current application rules? Can I save/export only application rules to a file? Thanks

  10. dongman

    Hi, i can't sign in my skype desktop until i exit kaspersky internet security I can sign in skype on web and and my phone I already add "Manage exclusions" to location on skype folder and still no luck When i try to add "Trusted applications" on skype.exe, kaspersky get crash for no reason For some reason, when i click "details and removes" on "skype-8.83.0.408.tmp" in Manage applications, i get "Application was moved or removed" Or maybe for some reasnon i can't find the real skype on Manage applications list

    iuaFSIUNfyaUYF731
  11. susu
    Started by susu,

    A lot of my valid email gets put into spam. Is this likely Kaspersky or Xfinity?

    Igor Kurzin
  12. moataz

    i purchased kasper inernet security and didnt recive activation code

  13. JPEKaspersky
    Started by JPEKaspersky,

    My KIS 21.3.10.391 (i) has not updated for more than 10 hours as shown in the picture. Is this a general problem or a bug on my part? JP

    JPEKaspersky
  14. nexon
    Started by nexon,

    I downloaded from my local website of kaspersky KIS but firs i downloaded unknown essp_nt64 and second try i try download once again and i finally see known version kis21.3.10.391cs_25708. Bot have same version, build and also size. So what is essp version?

  15. Cifed
    Started by Cifed,

    Hello everyone Yesterday kaspersky detected a threat in my pc. Threat was detected by heuristic analysis. HEUR:Worm.Win32.Generic then I went to reports to see how kaspersky detected the virus. But I saw Threat level high Precision heuristic analysis Reason machine learning I was unable to mean this. This also raised a question on my mind : which technology really detected the malware. Please let me know which technology was used to detect the malware

  16. Rob-bob

    Hi, Yesterday, I was installed a specific software on my Mac. Kasper detected some malicious files into that downloading process. I have no time to make a dump and I was forced to reinstall my OS and the Kasper Anti Virus. My question how can I get an information about that malicious files?

    Wesly.Zhang
  17. rounakr94
    Started by rounakr94,

    HI, I just reinstalled KIS on my PC and it said database was extremely out of date but it didn't update itself automatically. The version that was installed was 21.3.10.391(h) downlaoded from kaspersky.co.in I had to manually press on update to let it update itself to the new (i) version. I have a 24x7 online ftth internet with 150Mbps speed. So is this a normal occurence?

  18. Ahmed Dewedar

    When activating the application, I get the error message "You have exceeded the maximum number of activations allowed for the entered activation code". The problem is that I purchased a license for two computers and I occasionally make fresh installation of the windows. Kindly, How to reset my counter for normal use again. Thanks.

  19. MohamedAbbas
    Started by MohamedAbbas,

    hi my domain [Removed] Dangerous website (according to Kaspersky Security Network) i fixed all errors and removes malware please rescan the domain [Removed]

  20. Paul F

    KIS keeps blocking smtp port 465. Is there a smart way around this than re-installing

  21. Nicitel

    Operating sysyem: Windows 11 but it was happening on Windows 10 as well Name: Kaspersky Internet Security Version: 21.3.10.391(i) Ever since I installed Kaspersky I'm having trouble launching Modern Warfare/Warzone. When I somehow get in after fiddling within Kaspersky exceptions and whatnot it doesn't let my game save, so it's blocking the game making changes on my PC I guess, and every time I restart PC I start having trouble again. Today it didn't even let me download an update for Warzone from Battle.net. No idea what to do anymore, I've put Warzone into exceptions or something, marked it as trustworthy, but none of it helped, and I'm …

  22. alexdingrabb
    Started by alexdingrabb,

    so this might not be anything but lately i have seen this and im not sure if thats something to be concern about or just regular thing just saying i have no microsoft firewall type thing i also did a fresh install of windows and still apears so it could be regular thing unless its deep in my boot drive hehe i did fresh install from my windows pc. just wonder if anyone els has this aswell. Thanks.

  23. Snowwolfboi

    Hello Kaspersky community. since yeasterday my kaspersky product kaspersky internet security got extreamly slow removing malware 1 malware took 5-10 minutes to be removed by kaspersky rtp sometimes does not remove them and when scan will remove virusses it take 10-15 minutes pr malware to be removed

  24. supan
    Started by supan,

    Hi everyone: I am a Kaspersky's user from Taiwan. I have a question about PPPoE Connection recently. When I use PPPoE Connection, window will appear just like below picture and can't connect to internet. Is someone know how to solve it?

  25. des94
    Started by des94,

    how do i add an activation code to my samsung galaxy tablet? it runs out tomorrow and i cannot find a way to and the code to 2 of my tablets. the windows laptops went through with no problem. I have a 5 device premium internet security. this morning the 2 tablets say standard version at the top

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