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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. bm100
    Started by bm100,

    I currently have a Kaspersky license for 3 devices (1 x Mac, 2 x windows). The license expires in a couple of weeks. If I buy a new product as a new customer, it is far cheaper. Will I be able to do this, then just type the activation code into my current product so that it renews for a cheaper price?

    • 2 replies
    • 1.1k views
    Flood and Flood's wife
  2. jahcpa
    Started by jahcpa,

    System Watcher warns that avp.exe was stopped for User NT|AUTHORITY\SYSTEM, and then started again for DESKTOP. These events happen every morning after rebooting system. KIS is running fine. Scans do not show any viruses or threats. How can I eliminate the task stopped event

    • 2 replies
    • 12.6k views
    Flood and Flood's wife
  3. Henrri

    Billing information form does not include my country Venezuela, so It doesn't let me proceed with the purchase

    • 2 replies
    • 1.2k views
    Flood and Flood's wife
  4. Guest
    Started by Guest,

    When I open the Kaspersky app on my android phone it's stuck with the message 'Starting Kaspersky Internet Security' and never loads. I can't uninstall the app as the tamper protection is on. I have tried resetting the app cache with no success. Any ideas on how to fix?

    • 2 replies
    • 1.1k views
    Flood and Flood's wife
  5. Rimanah

    If I remember correctly, there were either 3 or 5 mobile devices that could be linked to one PC Licence(for one computer), correct? Mobile devices shouldn’t count as “devices” when buying a licence for one “device”, right? Devices in this case means computer.

    • 2 replies
    • 8.3k views
    Flood and Flood's wife
  6. alleykatz51
    Started by alleykatz51,

    Started my Windows 10 Home x64 Build 19042 laptop running Kaspersky Internet Security this morning and an update was running and it seemed to lock me out until it was done. Can these updates start and run while the computer is shut completely off? Then I went in and tried to adjust the time updates run I’m told my user name/password is wrong and/or I have no authority. I’m the only user of this laptop and have always been the administrator for it. Suggestions please.

    • 2 replies
    • 924 views
  7. deveshA2
    Started by deveshA2,

    Boost your PC icon is not showing in Kaspersky internet security, is it now hidden or something else…?

    • 2 replies
    • 714 views
  8. D14BL0

    Hi Does Kaspersky Internet Security update itself automatically, and must i manual reboot? Many thanks

    • 2 replies
    • 1.2k views
    Flood and Flood's wife
  9. loline9

    hello, I made a mistake, my desktop is now geo-localised. How can I suppress it?

    • 2 replies
    • 765 views
  10. vishnu
    Started by vishnu,

    I receive a report which states 0 objects detected, 38 events. How to Solve this? is this any threat How to solve it?

    • 2 replies
    • 1.4k views
  11. PatrickDan
    Started by PatrickDan,

    Hello, I installed the latest version of the Corsair Software iCUE 4 and the latest version of Kaspersky. And after installing Kaspersky my 8 Channel Headset works only in 2 Channels. I tried it several times and as soon as I uninstall Kasperksy and reinstall the iCUE Software the 8 channels are back. But then I install Kaspersky again and the Headset works only with 2 Channsel. Operating System: Windows 10 21H1 (Build 19043.1348) I did the followng things: Reinstalled Kasperksy with newest Version (21.3.10.391) Updated to the newest iQue Software (4.17.244) Updated the Firmware on the Corsair USB-Dongle (0.16.80) and Headset 0.17.149) Added the iQUE Software to the tru…

    • 2 replies
    • 1k views
  12. Guest

    Today strange and dangerous problem occurred in the application control in Kaspersky Internet Security The user question stopped suddenly and the program allowed access without prompting and asking the user despite making sure to cancel taking actions automatically in the settings box I tested some protected folders that require asking the user to access them and programs, and access to them was available without asking the user. I tried to find the causes of the problem and I made some attempts such as rebooting and resetting the default settings, but nothing changed. I finally reinstalled the application and the problem was solved, but another problem appeared At the …

    • 2 replies
    • 974 views
  13. Mr.ME
    Started by Mr.ME,

    Link So, heavy writing onto SSD/disk apparently isn't new. By far. But above is for Windows. I’m seeing kavd write almost as much to disk as it reads, more than all other processes on my system combined. Under macOS. Any ideas? 0.1TB, though the system rebooted not long ago - uptime is 7 hrs. What madness!

    • 2 replies
    • 1.4k views
  14. gradymon
    Started by gradymon,

    I did maintenance to bookmarks apparently from within a protected browser. I notice they are not in the “normal” firefox browser. How can I make Kaspersky keep bookmarks in sync?

    • 2 replies
    • 1.9k views
    Flood and Flood's wife
  15. Kazee01
    Started by Kazee01,

    Why when entering a new subscription code do you lose the remaining days on the old code? I've just lost 14 days that I have paid for just because I renewed....

    • 2 replies
    • 950 views
  16. Guest
    Started by Guest,

    Hello. The technical support for UK users redirects https://support.kaspersky.com/b2c to https://support.kaspersky.co.uk/b2c/GB which instead of the previous incident report system has a dreadful supposed AI Assistant called Peter plus chat and phone. Even the “Support” option in my.kaspersky.com redirects to this poor replacements. Who made the idiotic decision to scrap the incident report system for UK users, who now have to use a VPN, for example setting the location to USA, to get anything near a decent incident report system. Thank goodness there are other solutions out there.

    • 2 replies
    • 808 views
  17. Apal

    Is there any way that I can upgrade my current 3 year internet security license to total one at a minimal cost ? I really liked the password manager and safe kids feature ? I bought it from Amazon India.

    • 2 replies
    • 1.4k views
  18. snoopy

    Hi i just clicked on a new york post article, it automatically went to chrome and downloaded this? ive already emailed them about it. what is this? it was 0B when i checked the details then full scan kaspersky free on my phone and no detections, and also sent it to virustotal (https://www.virustotal.com/gui/file/e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855/detection) and no detection, ive sent it to my pc thru google drive and no detection so far from google drive when downloading it, and scanning aswell on my paid kaspersky on pc. tried sending it on opentip but it says ( ” The selected file is empty. File must contain data.”) ive already deleted the …

    • 2 replies
    • 1k views
  19. RAC

    For those of us with limited vision due to aging or health, PLEASE consider increasing the size of the tiny boxes that contain settings etc. I have to change the monitors small boxes that contain settings etc.. I honestly have to change the monitors display settings just to read the # 4 pica print. Seriously, it is ridiculous. I’m a new user and the CAPTCHA was so small I had to use my cell phones camera to increase the disguised letters so I could see them, it took about 7 times till I got it correct. So far I like the Total Security, but if this isn’t addressed I must look elsewhere for the future. Is there a 30 day money back guarantee? I’m serious, it is aggravating…

    • 2 replies
    • 882 views
  20. Mohammed_alwasity
    Started by Mohammed_alwasity,

    my Colleagues connected to my PC mobile hotspot so they can have internet access , the issue i want to have simple way to keep them connected but at the same time blocking their devices from having access on the internet .

    • 2 replies
    • 2.4k views
    Flood and Flood's wife
  21. Neil
    Started by Neil,

    Hello, I've just purchased a new Samsung A52s android phone and I'm looking to upgrade from the pre installed security software. I also have a windows 10 desktop pc with Kaspersky Internet Security, which will shortly require the licence renewing. I'm undecided whether to purchase dedicated android security software for my phone and renew my desktop security, or purchase a product that gives me the same amount of security (or more) for both devices? I've carried out some research but I’m still unsure. Any advice would be greatly appreciated.

    • 2 replies
    • 1.5k views
    Flood and Flood's wife
  22. KIS_Victor

    I am a newbie user of KIS license and trial phase of KSK and I am impressed with many of the features of these tools. The password protected feature on the child/client devices is really helpful and makes this a pretty powerful tool. However, when I logged into a Child/Kid’s Windows login/account, I was able to “Remove from Toolbar” the “Kaspersky Protection 2021” extension for FireFox without any major hurdle…. Is there something we could do to prevent a “Standard/Child/Kid” user from removing this extension or password-enable this extension? Thanks for your time and help...

    • 2 replies
    • 944 views
  23. nexon

    What's going on with MR4 for 2021 version? MR5 is available for testing but MR4 still not yet released why?

    • 2 replies
    • 982 views
  24. Sampad
    Started by Sampad,

    i just installed kaspersky internet securtiy but the statement regarding data processing keeps appearing when window boot. “Accept and connect” button doesn’t give any response but “decline” does. how do i stop it from booting with windows?*

    • 2 replies
    • 734 views
  25. domnulgeo
    Started by domnulgeo,

    Hi, on windows is easy, but on Android this feature is missing. Got Android 11, Samsung S10. Latest version of KIS Android. I tried to password protect Kaspersky Internet Security on Android but i see no option available. Found in the kaspersky app menu the block app option, where you put a pin manually for each app selected, but funny thing, only one app si missing there to be protected - kaspersky app. Isn’t there password protect, just like on pc, to protect the kaspersky app and it’s settings from being changed? Thanks.

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