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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Rayan Alkhayat
    Started by Rayan Alkhayat,

    Hi there and very good day for all, I've got error message (start main dialog failed) after trying to reinstall kaspersky internet security , KIS indicates an application internal crash after the updates started after I entered licenes code (notably there were 7 days passed the expiration date of last licence) . So I unistall it and download the installer from kaspersky labs online, but unable to proceed. Some people said it is due to corrupt system files, I am not aware of them .

  2. donbonbon
    Started by donbonbon,

    I installed Kaspersky plus on my windows 11. The package took control over Windows Defender Firewall, settings. I need help in configuring it. Mainly to test locally certain applications and also to connect with specific online applications for the testing. I read in the forum and tried accordingly to modify the package rules by adding a new one. I note that the rule was authorized. however, I still cannot access this address locally. Any help, tip as to how I can modify and add certain IPs to my system will be highly appreciated.

  3. dosborne367
    Started by dosborne367,

    I have been able to add this add-on to most browsers that I use. However, I cannot find it on the Opera browser. Can you please advise how I can get it on Opera or, if not, why I can't get it?

  4. citotia
    Started by citotia,

    my internet security is reading expired and i only installed it in January 2024 2hat could be the reason? now my gargets are not protected

  5. Robin Saunter
    Started by Robin Saunter,

    I lost the credit card I used to renew my subscription in 2023. I now have a new card and want to renew - BUT I CAN'T FIND THE PAGE TO AMEND THE CARD DETAILS. Why does Kaspersky make it so hard to do this? Can anyone point me to the relevant hyperlink? Thanks!

  6. Tom43
    Started by Tom43,

    hi guys, i dunno what Kaspersky does sometimes but again STEAM shows me the error code, disabling kaspersky then works. does anyone got a solution maybe? thx

    Flood and Flood's wife
  7. LisekUrwisek

    I USE GOOGLE TRANSLATOR: Hello, I have a problem with activating the code. I formatted the disk and after installing the Antivirus and logging in, it shows that there is no license and after entering the CODE, the following message is displayed: The maximum number of code activations has been exceeded. The code is valid for 184 days. It was helpful to consult Support earlier, I would like to ask for help *****@*****.tld

  8. Markus.Kiz
    Started by Markus.Kiz,

    Hello, my License for Kaspersky Internet Security just ended. My Macbook has Catalina installed and thats the latest supported OSX. Now i bought Kaspersky Plus and found out Catalina is not supported anymore. What can i do now? I can't use Kaspersky anymore? Please help :(

    Flood and Flood's wife
  9. mikethebike
    Started by mikethebike,

    The problem is that I am unable to do the above. I raised the issue with Channel 5 customer service team. I did all things it advised such as clearing cookies and cache, pausing KIS as it was suggested that it might be preventing my downloading a programme but none of the suggestions worked. I had even put Channel 5 on the "whitelist" in case it was the anti banner security. In a nutshell I am able to sign in on Channel 5 as a member and click on the chosen programme but when I click the "Watch Episode " box it gives me the opening still picture of it and a continuously rotating wheel only I also explained that I experience no problems with BBC, ITVX or UKTVPlay to …

    Flood and Flood's wife
  10. AAISS

    Dear Kaspersky Team, I hope this message finds you well. I am writing on behalf of the Afro-Asia Institute for Strategic Studies, as it has come to our attention that our website, https://afroasiainstitute.org/, has been incorrectly flagged as a phishing site. We would like to clarify that our website is legitimate and does not host any phishing activities. As a reputable institute, we are committed to ensuring the safety and security of our visitors and their data. This false classification is affecting our credibility and the ability of our users to access important resources on our platform. We kindly request that your team reviews this case and removes …

  11. chris richards
    Started by chris richards,

    I have had Internet Security installed on multiple windows and Android machines for several years and have a license that expires in march 25. Recently logged into my account and get a a limited functionality message. Can someone please advise?

  12. Martin kolba
    Started by Martin kolba,

    I have noticed that recently Port 995 is being blocked by Kaspersky Internet Security, without any changes being made to the settings. This leads to the error message 0x800ccc1a when retrieving emails via the SMTP port 995. Since this is a Secure Socket Layer (SSL) port and it is suddenly being blocked, although the application has not been changed, I wonder: What adjustments have been made to Kaspersky Internet Security that caused this port to be blocked? The goal cannot be to disable Port 995 in the settings just to make Outlook work again. Therefore, I am reporting this issue in case there is not already a thread about it.

  13. Ng Teck Guan

    I just renewed my license for $39...entered my activation code. But the status remained "expired". You can see the date 10th Mar 2025. When I clicked renew license, it brings me to a page saying that my current version of kaspersky internet security is no longer available and asked me to get the Plus version at $49. Kaspersky should not charge me for something which is no longer available. I would like to have a refund on my $39 before I pay $49 for the Plus version. Kindly help on this.

    Flood and Flood's wife
  14. Ciarog
    Started by Ciarog,

    I have been using Safe Money to open bank websites for years and it has always worked well. Today when I try to open any bank website in the Protected Browser I get a message saying "Run error: Failed to run Protected Browser. Reason: Process was stopped." I am in Firefox, Windows 11 24H2 64-bit, Kaspersky Internet Security v. 21.3.10.391(m) databases are up to date. Subscription: Active Paid until: Feb 16, 2026 Remaining days: 284 Please advise.

    Flood and Flood's wife
  15. dpant
    Started by dpant,

    Hello, Here's my setup: Windows 11 24H2. Chrome 136.0.7103.114 (64bit). Kaspersky Internet Security. Question: Youtube keeps on showing ads. Are those ads supposed to be blocked by Kaspersky Internet Security? If no, is there a Kaspersky product I can install to block Youtube ads? Thank you very much in advance,

  16. Irfan1
    Started by Irfan1,

    Hello, I’m using Kaspersky Internet Security on my system, and I’ve observed that it occasionally sends requests to Kaspersky servers from the localhost (127.0.0.1). I would like to understand: What is the purpose of these requests? How do I stop this request? It loads too much on my computer. Thank you for your assistance.

  17. ileiry
    Started by ileiry,

    my setup : windows 11 pro my product : KIS I dont want to see those pop up reports and notification about kaspersky has blocked such website, deleted such fraudulent email etc etc. I want Kaspersky to do his job in the background without interupting me on whatever it does. I searched the entire setup and configuration of the app but disabling them is not an option I can find in there Some feature can be disabled individually (such as weak WIFI password, ...) but I want to disable ALL notification/reports Anyone find some ways to do that? Thanks

  18. lolowattrelos
    Started by lolowattrelos,

    Hello, my comfyui manager cannot access the internet if my antivirus is active I use the app like a portable comfyui. I tried disabling all the antivirus modules one by one(File antivirus,Firewall,...), but nothing works; I have to completely disable the antivirus each time. kaspersky internet security: 21.3.10.391 (m) microsoft win 11 version 25H2 capture with antivirus active and inactive

    Flood and Flood's wife
  19. Rangana Hewamanage

    I recently upgraded my laptop to an Apple MacBook, and I have been attempting to install Kaspersky on it. Unfortunately, I encountered an error during the installation process. For your reference, I have attached a screenshot of my MacBook specifications. I kindly request your guidance on how to successfully install Kaspersky on my device. Thank you in advance for your support.

    Flood and Flood's wife
  20. junforever

    Problem description: Hello Kaspersky Support Team, I would like to report a critical issue with Kaspersky Internet Security on Windows 11. Since yesterday, Chromium-based browsers have stopped browsing the Internet correctly while Kaspersky is active. The issue affects both Google Chrome and Brave. Windows shows that my laptop is connected to the Internet and has Internet access, but when I try to open websites from these browsers, the pages either keep loading indefinitely or fail with the following error: ERR_CONNECTION_RESET The browser console also shows multiple connection-related errors, such as: net::ERR_CONNECTION_RESET The clear…

    junforever
  21. Psiu47
    Started by Psiu47,

    It has been delayed by my own to choice to continue on Windows 7 for but now plans have been made to move on. Since the articles offered on KIS support article regarding removing, uninstalling Kaspersky Internet Security have been inefficient to my doubt. It has been since 2019 if I remember to manage Kaspersky Internet licenses and on which machines are currently running, they all are storaged on My Kaspersky account. My question is : Do I have to go to My Kaspersky account and unsign or edit some parameter there before I wipe my HD and install the new Operatin System? Since my license is active on one machine only and the purchase is for one machine, how do I can kee…

    • 2 replies
    • 10.1k views
    Flood and Flood's wife
  22. arash96
    Started by arash96,

    Hi, I have windows 10 (64 bit) and my kaspersky version is 21.3.10.391 (f). Recently I have encountered a web antivirus event in which accessing a malicious website via svchost.exe is denied. My problem is that this prevention happens often and kaspersky notifies me every time which both worries and annoys me. Is there a solution to this problem? Thanks

    • 2 replies
    • 1.4k views
  23. kjayala
    Started by kjayala,

    Hi guys !!! Since I installed Kaspersky, I have had problems with my keyboard, it hangs and I need to restart my laptop to restore it, current posts on this topic are related to desktop computers. My last problem was after using the secure browser for banking transactions. Laptop Features: Lenovo 64-bit Windows 10 Kaspersky installed: Kaspersky Internet Security Thanks in advance !!!

    • 2 replies
    • 1.4k views
  24. seighty8

    Hi everyone. I got a “assignment stopped” after a scan. Its about a file called avp.exe. Do I have to be concerned or?? avp.exe; C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 21.3 NT AUTHORITY\SYSTEM Its on danish, but i hope it helps.

    • 2 replies
    • 1k views
  25. jahcpa

    I am using a trial version of Kaspersky Internet Security version no. 21.3.10.391 (f) on a computer running Microsoft Windows 10 x64 Build 19043. My question concerns the yellow event warnings on the attached screenshots for System Watcher and File Anti-Virus reports. Should I be taking some action to eliminate the warnings?

    • 2 replies
    • 1.3k views

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