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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Localhost
    Started by Localhost,

    I am experiencing an issue with installing KiS. I am getting always the same message: We couldn't establish a secure connection with the application's source. I have tried everything. Any possible solution? Thanks, Manos

  2. unkn0wn
    Started by unkn0wn,

    I can't connect to any site in any browser like chrome ,Firefox ... Always show a page with "no internet" In Kaspersky internet security 21.3 I don't know what to do I checked application rules ... Even turned off self defence and didn't find a file with name of avp21.3

  3. austinadput
    Started by austinadput,

    WIndows 11 version 22H2 Kaspersky Internet Security: 21.3.10.391 (j) How do I set up the webcam access so it allows Windows 11 facial login only? I have the webcam settings set to: block access to webcam for all applications Which is how I want it except for the facial recognition login. Please advise.

    Flood and Flood's wife
  4. 7777777

    Hi there! I hope all is well. System: Windows 10 Professional; latest patched to date (2/8/23) Kaspersky details: Kaspersky Internet Security 21.3.10.391 (j) Just started getting regular Kaspersky messages up, particularly when I use my standard Windows mail client (that comes with Windows 10)...and they look like this: Event: Access denied User: <MyWin10UserNameHere> User type: Active user Application name: HxOutlook.exe Application path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.21256.0_x64__8wekyb3d8bbwe Component: Web Anti-Virus Result description: Blocked Type: Threat of data loss N…

  5. alan hobby
    Started by alan hobby,

    I've received an email from *****@*****.tld asking me to update my credit card details (not altogether unexpectedly) so that I can renew my Kaspersky subscription. Is this genuine?

    Flood and Flood's wife
  6. hollowfrog
    Started by hollowfrog,

    I am probably going to answer my own question. 2011 Macbook Air running MacOS High Sierra 10.13.6. and can not update to a later version of MacOS. I just noticed that its version of Kaspersky is 20.0.0.829a.b.c.d.e and is the 'latest version'. When I do an update I get Last update: 27 February 2023 BUT databases released: 19 December 2022. So it is not accepting new databases. My iMac which is 12 months old running MacOS Ventura 13.2.1 shows latest Kaspersky version 21.1.0.150a.b.c.d.e.f.g. and latest release as 27 February at 18:24 (3 hours ago). So am I stuck with a Kaspersky database that cannot be updated because the MacBook Air MacOS cannot be updated…

    Flood and Flood's wife
  7. xdater

    Hello My Website has been blacklisted by kaspersky internet security and its tagged as malicious, My clients however can't access it due to this lock. My team checked the website and rectified the issue where it was coming from. Can i be helped. Website: https:// gujaratenterprisesltd . com/

  8. Alexander N Associates
    Started by Alexander N Associates,

    Hello Kaspersky Team, Please can you scan my website? Thank you.

  9. SFDAJM1
    Started by SFDAJM1,

    My Kaspersky Internet Security is frequently finding and recommending the disinfection of BG.WP.JS (not-a-virus:HEUR:AdWare.Script.ChromeExt.gen). It finds it here: C:\Users\*********\AppData\Local\Microsoft\Edge\User Data\Default\Extensions\bgnodfikjoihkcjjnefbjkeclamhipak\15.64_0. I would like tpo know which specific extension it is that is constantly trying to redownload this and have it removed.Whether I'm working, gaming or an a call it pops up aneven if I disinfect without restart after awhile it force disinfects.

  10. lku

    dumbass software literally detects something I EXCLUDED like xxx ???? broken xxx xxxxxxx kaspersky. im considering deleting this xxxxx app so i can just use the thing i want to use.

  11. FAISAL RAZA Malik
    Started by FAISAL RAZA Malik,

  12. Daves12555

    Can not verify your new email address with my domain email...... just hotmail or gmail or so......I can Not Verify with my domain email I want to use and have it hosted on goggle domains... I dont understand and I can get email from others on this so I know my domain is working...I have tried 4 or 5 times and checked spam and Nothing!

  13. Jasaw
    Started by Jasaw,

    Hi i want to know which vpn is best and safe is kaspersky vpn is best to purchase for show box thanx

  14. tterb76
    Started by tterb76,

    Hi everyone, I am trying to whitelist a website. I got one working but the other one is being stubborn. When I got to the site I get this - https: //imgur.com/a/scM2WOG I have added it to the whitelist in - Web AV / Advanced Settings / Trusted URLs. Can anyone help? Cheers

  15. evrencan35
    Started by evrencan35,

    how to really cancel it. i check the guides it says go to manage subscription but there is no button like that i think mine is nexway trying to login kaspersky nexway website stuff it says mail-password is wrong i check the forums about it and admins saying mykaspersky and that one is different then how im gonna login and cancel my subscription if i create new account for it. need help i send ticket but no response

  16. Debra08
    Started by Debra08,

    I find this very difficult to find. Just need to update my card details and knowledge base and FAQ not helpful. Please provide steps as to where to find once i've logged into my account.

  17. Karlus

    Hello, I am unable to do this because : - when I search the file in the exclusion feature it doesn't appears (cf screenshot) - even if i make a rule with C:\Windows\System32\SppExtComObjHook.dll KIS tries to remove it when it makes regular scan Thanks

  18. Redpossum
    Started by Redpossum,

    Win 64 Pro version 21H2 KIS version 21.3.10.391 Problem is very simple. When I am logging in to a website, the little round KIS icon, the blue circle with a key inside, appears at the far right of the password space, but it's blocking something I need to click on. HOW do I move it out of the way?

    Flood and Flood's wife
  19. daton12
    Started by daton12,

    Hello, I bought a key for kaspersky int.security from Ebay (Germany). The key was for a year. After a month or so, the key was removed by kaspersky. I contacted the local dealer, asking for an explanation, but received no explanation. Can you tell me why the Ebay purchased Kaspersky int security key was removed;

  20. Mohdz
    Started by Mohdz,

    Hello I'm using Kaspersky on my laptop and I suspected I got a malware in my phone using the same wifi with my laptop then I updated Kaspersky and run a total scan for my computer after that I deleted internet traces with Kaspersky tool and restart the computer while there was a message updating windows and restart but after the pc restarts i got a notification for updating the database for Kaspersky and the software acts like it's his first time operation ( like accepting the terms of use window was hoping) I still got the activation number in Kaspersky but the reports were gone and the database updating was like 50 megas or more im wondering why this happens is my …

    Flood and Flood's wife
  21. EGL
    Started by EGL,

    I have Windows 10 - 64 bit and Kaspersky Internet Security Recently Kaspersky Internet Security blocks updates of Chrome and so I have to exit Kaspersky in order updates to be functioning. Regarding Firefox I have to exit Kaspersky, otherwise nothing works (no updates and no possibility to visit any website). In a past topic of Kaspersky forum I saw somebody for the same problem gave the following solution for this issue: Disable Self-Defense via Settings -> General Exit Kaspersky product, on the Windows Taskbar or hidden icons, right-click the Kaspersky icon, select Exit. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\ and rename…

  22. jaysan

    I know Kaspersky injects script into all web pages for security reason. There is a setting which stops injecting the script globally, but I haven't found an option to make some exclusion while keeping the option active globally. As a web developer, I wish to stop it from doing that when I'm developing web apps on my local desktop. It would make sense if KS stop injecting scripts when the URL is localhost. I hope someone can suggest me a solution. Thanks.

  23. Max Payne
    Started by Max Payne,

    Hi everyone. Was just wondering, there is this option in Full Scan to skip password protected files. Does it mean if a virus is password protected Kaspersky will skip it?

    Guilhermesene4096
  24. Tobrok_Kaspersky
    Started by Tobrok_Kaspersky,

    I have just purchased a 5-device Kaspersky package for internet security using by credit card and is been pending for a while. I got some feedback from 'Nexway' asking me to wait for an email to create an account . How do I proceed ...

    Flood and Flood's wife
  25. Sothyro

    Dear KIS Community I don't know why KIS block Brave Browser every first time launch it. When start browsing, it is blocked. Second time of launch it I can browse. Moreover, If I exit my second times browser window then third times is not work too. Unless reopen it (4th). Error by the following action like this. Moreover, I can't find the solution of such this case over Google also. Please help. If the problem still exist, might not renew license. Really bored.

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