Kaspersky Internet Security

Hi, My main file Bravo8.exe has been detected by the newest updated Kaspersky Internet Security in Windows 10 as “HEUR:Trojan.MSIL.Crypt.gen”. But undetected on https://opentip.kaspersky.com/ This file is written by C# .NET Framework 4.5 just copy itself to temp folder to run then create a new AppDomain with shadow-copy then ExecuteAssembly other .NET executable file. The file using babelfor.NET 8.7 to obfuscate, merging, anti-reflect, anti-tampering… I’ve attached it here. What should I do now? Thank you!

I cannot access my email sever after installing KIS - “connection was reset” errors. It could be a certificate exception. If so, how can I fix this?

Hello everyone. I’m new to Kaspersky and I have this specific problem: when I connect to VPN via “Check Point Endpoint Security VPN” it instantly kills Chrome. No way to restart it. No way to end processes in task manager. Closing VPN didn’t restart Chrome anyway. The only solution is to restart computer. I have to use “Check Point Endpoint Security VPN” because of my job. It is the only allowed way how to connect to the company I’m working for. Any ideas how to fix it? Thank you!

I don’t use the Ancestry web site frequently, but tonight I found that their button that allows the generation of an email or link so others can access my family tree, Fails to function correctly. My default browser is Firefox, but this problem also happens with new Edge. My (reluctant) work around is to disable KIS 21.2.16.590(b) and reboot. Ancestry is the only web site that I’ve had to resort to this action! I have made Ancestry aware of the problem. Any suggestions??

I don’t know when this happen, I guess after a Windows 10 update or Kaspersky one. Usually when I want to scan for virus in a file, just right click a file and click scan for viruses. But none of the Kaspersky app context menu appear when I right-clicking a file after the update (which I forgot Windows one or Kaspersky).

Hi Community of Kaspersky I bought a Kaspersky Internet Security licence for 3 years Everything is fine on version 20 but since January 1st (the first time) and now January 11st (second time) my Internet Security is updating automatically to the version 21 but my licence can’t activate (or can’t founded on My Kaspersky Account) The first time i uninstalled version 21 and install version 20 again, everything well but today is happens again. So, can i install the new version with my actual licence? or i need to rollback again to the version 20 and disable autoupdates? Any other option to avoid this problem? thanks for your answers Greetins

Hello, Kaspersky is never ending installing new libreoffice (version 7.0.3.1->7.0.4.2) It shows something like ‘waiting other updates end’ (the message in french is attente de la fin d’autres mises à jour) I tried to update the libreoffice manually but it is still the same in KIS Thank you

Hello !! I have a question , recently i bought KIS 2021 from unofficial site -if that matter- for my sister that said in the description 1 year 1 device and indeed that was correct, on the license description in my.kaspersky.com says 1 year 1 device, but when my sister (except her laptop) tried to activate and her android phone it successfully activated. So… my sister with 1 device license activated 2 devices (laptop/android). Is that right or legit ?? Maybe when it says 1 device means 1 “primary” device e.g. one pc but not two (simultaneous), one mac but not two (simultaneous) but you can use one pc/mac and a phone simultaneous.

Dear Sirs/Madams, I have bought a Kaspersky Internet Security as I have written for the tittle of this topic for 3 years and 5 users. I did used it already for 3 users and starting to input for the 4th user but cannot detect on the 4th device. It also said, the license is not supported in your region, it should be because I bought the product in a physical store with a certificate of authenticity, authorized by the company and sole distributor of your product. Please HELP. I did try to go online help for technical support but no avail. Thank you very much.

As the subject line said, all my bookmarks favicons disappeared. Not too happy about that. It happened when I used the shop safe function for the first time. But has affected all my browser after I stopped using shop safe as well. To get them back i have to visit every site, which takes a long time. How do I prevent this from happening in the future?

Hello This website full trust jonior.com and everything it’s okay about SSL certificate https.//www.ssllabs.com/ssltest/analyze.html?d=jonior.com So , Why do I see this infamous warning ? This website has clients who pay with Visa This means that every minute this warning appears a great loss Please solve ! Regards ,,

I installed the latest beta 11.3 from BigSur and now KIS does not start anymore. I know Kasperksy does not support beta version so this is just FYI

I’ve been using KIS on my Huawei P10 lite for over a year. About once a week I note that the icon in the top left of the screen disappears so KIS no longer loading or running. I can restart it manually, but I often forget so my phone is not protected. I do not re-boot or turn my phone off. Any ideas please? Thanks Pete

Dear all I accidentally locked the phone, it doesn’t boot and asks for a PIN. bad luck, before of this I disconnected/removed the device from MY Kaspersky. Is it possible to get the password? or see old devices in My Kaspersky. many thanks

Hi, I am currently running KIS 21. There are times when KIS automatically runs multiple scans while downloading update at the same time. All these activities are disk intensive activities and not everyone is running SSD. It slows down my computer considerably and often to the point of being almost frozen. I suggest placing a limit for automatic scanning and update tasks. Make KIS queue the tasks and do them one at a time, or something like that. Thanks. Henry

Hello I use the KIS version 21.2.16.590 (b). From one moment to the next when I perform "eliminate traces of activity", the message "confirm the desired action" disappeared. Is it a bug or is it normal? Thanks for any clarification

I purchased an Internet Security license via Ebay and the activation code was generated via a webpage called deleted Now I tried to get some product support and the Kaspersky site (for Germany?) only seems to offer support via one of two partners Digital River & Nexway. Kaspesky seems to tell me to contact one of those two to get support. Neither of them sold me the product. So what do I do? Who is my contact?

Hello, Last month, I bought a new lenovo ideapad 5 and I have been using KIS with it ever since. However, one thing was driving me nuts, and it was that the computer was overheating and the fan was working like a jet engine in idle / lock screen mode. I even wanted to return the computer even though nothing seemed to be wrong with it. Today, I decided to follow the process and when the computer is in idle and the screen locks itself, obviously Kaspersky is doing something in the background making my computer go crazy. I was able to take a screenshot. What could cause this and what could be the solution. Can anyone help me please?

So I recently got a new mobile but I can’t figure out how transfer the the licence from my old mobile to my new mobile there doesn’t seem to be any option to cancel it on my old mobile can anyone help me with this?

When I try and change any setting, it asks me for user name and password, Default user is : KLAdmin so i change it to my kaspersky account login details, it faails. It used to be easy, on the app, there was a password tab and you set it, in the latest version i cannot find it

Spent a night trying to find a solution...nada. Going to the community next. I’m trying to manage the various applications on my computer. But one of the application’s I’m looking for isn’t in the big list of Applications that is presented to me. How do I add or find that application so I can set a rule with Kaspersky on how it operates? I’m running the latest version of KIS. Thanks.

Kaspersky is blocks HTTPS localhost despite add https://localhost to exclusion. Any solution? Kaspersky Anti-Virus Version: 21.2.16.590 Thanks Cesar

Hi, I noticed today (though it has been happening for a few days at least) that my antivirus software wasn’t working. When I tried to run the app, a box popped up to say avpui.exe is missing. When I looked at the folder contents, it was only shortcuts. I run Windows 10 on my machine and my Kaspersky Internet Security version 21.3.10.391 I ran the virus scan that I downloaded from Kaspersky’s website and it detected the following- (Screenshot attached) HEUR:Backdoor.Win64.Agent.gen not-a-virus:HEUR:RiskTool.Win32.Convagent.gen HEUR:Trojan.Win32.Miner.gen Trojan.Multi.GenAutorunTaskFile.a Then i unisntalled, reinstalled and ran a scan and it found two more. (attached)…

I used to have my google account (gmail) signed in all the time. However, after I installed Kaspersky Internet Security, I was automatically signed out every time I open my laptop and have to signed in again (youtube, gmail, etc.). I have tried to enable all cookies (I use Chrome) but this problem continue. Does anybody know how to solve this? Many thanks

Hi all, I noticed in my Kaspersky Internet Security > Reports > Processed Objects, It’s showing an object being triggered. Object: "https://uwoaptee.com/prfe/cu" [Link disabled] Status: Detected Detected: Adware Name: not-a-virus:HE… Time:24/5/2021,8:3… Questions: May I know is this something to be concern about? Have Kaspersky resolved/fixed on this issue? Hope to gather some feedback/inputs from y’all, as I'm new to Kaspersky. There isn’t much on the web about this, as I have looked up. Thank you.