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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Walid
    Started by Walid,

    Exceeded activation limit after reinstalled

    • 3 replies
    • 928 views
  2. Guest
    Started by Guest,

    Hi, please help me with my problem, last week I cant open my kaspersky for a while and when I try to open it it says “file is missing “ and now I cant even find my kaspersky please help me.

    • 3 replies
    • 883 views
  3. pierpsoftnews

    Hello everyone! I have been using the Memuplay emulator for a long time, downloadable from the URL:ttps://www.memuplay.com. Unfortunately the download but after a few seconds the antivirus cancels it. I could disable the antivirus and install it, but I would like to understand if there are particular reports on the Memu-Installer.exe file, downloadable from the Memuplay website. I would like to understand why Kaspersky Antivirus does not allow this file to be downloaded and deletes it just after downloading. Do you have any information to give me, or can you advise me how to get support on this?

    • 3 replies
    • 8.3k views
  4. Jmcd
    Started by Jmcd,

    I like to use DuckDuckGo as my default but just learned you don't protect that browser. I would like to maintain my non intrusive browsing along with the protection. Any chance you will include DDG in the future? Jmcd

    • 3 replies
    • 2.7k views
    Flood and Flood's wife
  5. nexon

    Are servers down? dm.kaspersky-labs.com I want check if it is available new version in czech language… In past i check this out via products.kaspersky-labs.com (this is working but only for 2019 version)… I saw someone post dm.kaspersky-labs.com link which exact link here → https://community.kaspersky.com/b2c-forum-para-usuarios-hispanohablantes-70/como-estan-funcionando-las-versiones-2021-10920 is exact link http://dm.kaspersky-labs.com/es-es/pure/21.1.15.500/startup.exe But main page dm.kaspersky-labs not working why?

    • 3 replies
    • 1k views
  6. savkuro
    Started by savkuro,

    Hello I know the download blocked alert is not due to the browser extension, But I browsed the antivirus software testing website and found that KIS did not alert, but it would alert in Chrome and Firefox. So this means that the web protection(web anti-virus) module is completely useless on Vivaldi, and it will be scanned by the file protection module only after the file is downloaded. Is my idea correct? Thank you Testing Web Reputation: https://www.wicar.org/test-malware.html https://docs.trendmicro.com/all/ent/iwsva/v6.5_sp2/en-us/iwsva_6.5_sp2_online_help/test_virus.htm

    • 3 replies
    • 3.3k views
    Flood and Flood's wife
  7. kidboody

    Hi everyone, i’ve been downgrade from latest Kasper Internet to version 18.0.0.405 because its works fine on my computer.. so this release takes the same database updates as KIS 2021 and for when it will stop takes new updates. Thanks.

    • 3 replies
    • 1.1k views
    Flood and Flood's wife
  8. mehdifirefox
    Started by mehdifirefox,

    I am installing the Firefox add-ons But the icon is off And kaspersky 21 still tells you to install the kaspersky 21 add-ons

    • 3 replies
    • 2.5k views
  9. mm aa
    Started by mm aa,

    Use hardware virtualization to improve your protection The checkbox is checked in settings This massage still appears

    • 3 replies
    • 1.2k views
  10. 52daffodill
    Started by 52daffodill,

    I just can’t find the rootkit scan in the scanning options. Any suggestions, please?

    • 3 replies
    • 2.9k views
  11. celsurf
    Started by celsurf,

    Seeing that Network Monitor suppose to capture all network traffic, wouldn’t this be a great source for tracking down an APT ? APTs create C2C channel (command and control) which communicates with the threat actor. Does Kaspersky capture this communication in Network Monitor ? Is it possible to have communication that isn’t captured by Network Monitor ? I’m assuming Network Monitor also captures UDP traffic as well but I can’t confirm.

    • 3 replies
    • 2.7k views
  12. Guest #14467
    Started by Guest #14467,

    Using the Android full mobile version on a OnePlus 7 Pro One thing I found is quite annoying... when you put YouTube in the "app lock" section and rotate your mobile phone to watch a video it will lock you out and won't allow you to watch anything in landscape mode. I had to take YouTube from the "app lock" to make it work normally!?..can someone explain why this would happen?

    • 3 replies
    • 2.5k views
  13. Flood and Flood's wife
    Started by Flood and Flood's wife,

    How to get trace files

    • 3 replies
    • 992 views
  14. RedRockRick
    Started by RedRockRick,

    I do not know how to unblock my camera on my iMac Pro - I have already checked my Security and Privacy settings. Also, I saw a message come up that stated Kaspersky had the camera blocked. I need it unblocked for a ZOOM call. This is urgent.

    • 3 replies
    • 3.3k views
  15. abkbisht

    Hi, Kaspersky version : kav21.1.15.500en_26175.exe Windows 10 home. I tried installing kaspersky internet security on my Windows 10 OS, but its failing every time I try installing. I have tried kaspersky cleaner tool and virus tool, still its not working. I even tried offline installation of kaspersky but it keeps on failing. Logs : 9228:18b4 14:06:59.660 *** ~ Files[:] *** 9228:18b4 14:06:59.660 *** ~ *** 9228:18b4 14:06:59.660 *** ~ </ExecutableINFolder> *** 9228:18b4 14:06:59.660 *** ~ *** 9228:18b4 14:06:59.660 *** ~ <AVState> *** 9228:18b4 14:06:59.660 *** ~ </AVState> *** 9228:18b4 14:06:59.660 *** ~ *** 9228:18b4 14:06:59.660 *** ~ <Err…

    • 3 replies
    • 1.3k views
  16. Bukkdog
    Started by Bukkdog,

    In Windows 10 I can see that two versions of KIS are installed on my PC: 20.0.14.1085 and 21.1.15.500, installed in August, 2020 and just recently. Should I uninstall the earlier version (20.0.14.1085)?

    • 3 replies
    • 2k views
  17. masterdrago
    Started by masterdrago,

    When I go to a link using Bing for the Houston Mini Motoring Society xttp://www,hmms.org/ I get a message to update Firefox the directed to a page that looks like this Has this site been hijacked?

    • 3 replies
    • 1.7k views
  18. lindyann
    Started by lindyann,

    I have KIS 21.1.15.500 ( c ) installed on my desktop PC its working on Firefox browser but not working at all on Internet explorer or Edge . On Internet explorer it doesnt show when I go to “manage add ons” yet it must be installed to show and work in Firefox. Any idea why it doesnt show in the other browsers ?

    • 3 replies
    • 1.6k views
  19. jubalante
    Started by jubalante,

    There are several news sites I wish to read but am blocked because of the ad blocker in Kaspersky Internet Security. How do I turn off the ad blocker for specific sites? As an alternative, if I cannot turn of the ad blocker for specific sites, how do I turn the ad blocker completely off? When I go to Settings and turn Protection off I no longer have the problem. However, I don’t want to search the Internet with protection off. So can I turn the ad blocker module off while not turning ALL protection off?

    • 3 replies
    • 4.9k views
    Flood and Flood's wife
  20. Steffen Lysemose Andersen
    Started by Steffen Lysemose Andersen,

    I remember quite clearly that I previously had the opportunity to see which version the clients I manage had installed when I logged in via my.kaspersky.com This I can no longer see? Or do I overlook something?

    • 3 replies
    • 918 views
    Steffen Lysemose Andersen
  21. windowsWarr1or

    This problem started on my desktop … every time I click on an email I get warning that mcou.dll cannot load. I tried turning off and re-starting the mail security option in KTS, but that didn’t resolve. I found this thread which is now marked as closed. It references Windows 10 and did not work for me. https://community.kaspersky.com/kaspersky-internet-security-13/kaspersky-mail-checker-cannot-be-loaded-12962?postid=61987#post61987 On my windows 7 system, after each ADMIN cmd entry, I was told the mcou.dll file could not be found (yet it is in the root folder of /Kaspersky Internet Security 21.2/. I posted this question on that thread, but thought I should start another…

    • 3 replies
    • 4.8k views
  22. Hawkeye
    Started by Hawkeye,

    I added a website to safe money and it didn’t prompt me to open in a protected browser or not. So I opened Safe Money and clicked on the website, Aussie Broadband Portal (see attached screenshot) and got a Failed to run Protected Browser error. When I updated to KIS 2021 version 21.1.15,500 I did not have this problem but as I have had to update to version 21.2.16.590(a) to fix other issues, this problem has now appeared. So I hope that you can tell me how to fix this ASAP!

      • Like
    • 3 replies
    • 2k views
  23. nexon
    Started by nexon,

    Hi all! :) Looks like same problem like in past LinkKIS 21 MR2 patch (a) causing problem…. without patch no problem. What i tried? Like in my topic above which is closed and was fixed in past tried same solution disable VT and reset pc then enable vt and nothing still vt is available but not stable operating system.

    • 3 replies
    • 962 views
  24. wgcuser

    ......... to win an Samsung Galaxy S10" Just give us your credit card details to cover the postage. So - https://thepurposeful.us/make/uk said. I should have smelt a scam when this pop up message appeared on my Android phone - but I fell for it! But hey, where was the Talktalk Home Safe protection that's part of my subscription or Kaspersky Internet Security - not a peep from either? Credit card now being replaced. Or was it genuine??

    • 3 replies
    • 2.4k views
    Flood and Flood's wife
  25. aussiejoe666
    Started by aussiejoe666,

    After update today I get this message when opening Outlook 2007 on Win 10 I have seen this issue mentioned before in thread Link but the command suggestions dont work. I have a second PC (on 21.1.15.500(c) and have NO Outlook issues so its clearly a problem with 21.2.16.590 (a). Anyone else have this issue. Anyway to roll back update to a previous version? Ive lodged a ticket with support today also.

    • 3 replies
    • 1.4k views

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