Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. mikethebike
    Started by mikethebike,

    A few days ago I was notified by KIS that there was an important update for iTunes. I duly downloaded it and then checked with iTunes that I now had the up-to-date version. It confirmed this. Today it gave me a warning that the same update needed to be downloaded. I duly complied thinking that might cure the “glitch” However it said update failed which makes a strange kind of sense as there is in fact no update to be loaded. However the warning will not go away. I even logged out and rebooted but this made no difference Is there any way to remove this particular warning. Obviously I do not want to use the option of skipping all updates I am on KIS 20.0.14. 1085(i) …

    • 3 replies
    • 1.4k views
  2. Hubert

    "For the app to scan websites, set recommended browser as default"

    • 3 replies
    • 1.1k views
    Flood and Flood's wife
  3. neo688

    I have setup 2 IMAP email in outlook. 1 is gmail and another is my company email. The gmail is able to send and receive. My company email is able to send but not receive. After unchecking IMAP scan as below, I am able to receive emails. But I am afraid my mail will be at risk without scanning. Is there a remedy to this? Addtional info: outlook 365, win 10, KIS 20.0.14.1085(j)

    • 3 replies
    • 7.1k views
  4. Anya

    Hello! I was inspecting “Kaspersky Protection” connections through Firefox: about:debugging#/runtime/this-firefox. I read somewhere that the extension only worked locally, but it was requesting some connections with what seems to be kaspersky labs server through a non encrypted connection (HTTP protocol). If i’m right, it would be exposing all sites you visit. As example: i accessed 3 sites: google.com; facebook.com and malwaretips.com

    • 3 replies
    • 1.4k views
  5. JPEKaspersky

    Hello I already have the patch (j) on KIS 20.0.14.1085, but I noticed that it is not yet including Microsoft Edge in the Privacy Cleaner. Is this by design (although Chredge is now supported) or is there an intention to add these new features in the future? Greetings

    • 3 replies
    • 1.1k views
  6. flowerportal
    Started by flowerportal,

    I am working on this websiet from the last 3 years but we are getting some bot attacks so that can anyone check my site for security? is my site safe Please check this and suggest me the steps flowerportal.in

    • 3 replies
    • 1.1k views
    Flood and Flood's wife
  7. queshaw

    Kaspersky frequently pops up an ad for Kaspersky VPN or Kaspersky password manager, on my windows 10 machine. (I have a password manager and I am using a vpn). This sort of intrusion is what I use anti-virus/malware software to prevent. It is obnoxious that my ant-virus software is spamming me on my own computer. How can I get this to stop?

    • 3 replies
    • 3k views
  8. MarcoBa
    Started by MarcoBa,

    Hi, I have KIS and W10 Pro, and am a developer in VB.NET (VS2017/VS2019). In one program there are calls to any of the default apps (i.e. Acrobat Reader for *.pdf, Excel for *.xls* and so on), outside of my program. The calls are issued by “Process” command that essentially make a call to the default app for the extension. Everything was smooth up to approx 1 week ago: from that moment the calls have become *extremely* slow. On an i7 machine I am talking of approx 2-3 secs compared with maybe 0.2-0.3 secs before. This happens both for running source version and compiled version, and also on another PC running W10 home + KIS. Looking for the cause, I reinstalled W10 P…

    • 3 replies
    • 1.2k views
  9. Abdulwahed

    Hi, Why I can not Purchase a new licence for the KS. Internet Security 2020 in my country, I have downloaded and used this program for one month, but when it expired, renewing was not possible, even when I tried to make the purchase, a massage said billing was not possible in my country ( Bahrain) ?! Regaeds, Abdulwahed

    • 3 replies
    • 1.5k views
  10. Guest #11232
    Started by Guest #11232,

    Hello, why when I open chat there is only a blank window? I tried Firefox and Chrome, same issue. Thanks

    • 3 replies
    • 1.6k views
    Flood and Flood's wife
  11. Guest #11417

    Android version 9 Moto g7 Supra Was Cricket phone but now unlocked & on ATT. Android notification says "scan ## new apps." I have installed no new apps. Number keeps growing larger. Currently at 52. I haven't scanned from this dialog. Help is greatly appreciated!

    • 3 replies
    • 1.7k views
    Flood and Flood's wife
  12. Guest #11549
    Started by Guest #11549,

    Hello there, I just discovered that my site https_://netflix.fromabroad.org/ gives users a phishing warning. It only comes to those using Kaspersky, and I have not found any other malware/phishing tool considering the page to be harmful in any way. What can I do to get rid of the error and to make Kaspersky consider the page to be clean? Can anyone help me out? What can I do about this?

    • 3 replies
    • 1.1k views
    Flood and Flood's wife
  13. PaulYang

    Hello Kaspersky company I am using the Kaspersky version: kaspersky internet security "18.0.0.405"Of users. Kaspersky's database antivirus and code are constantly being updated. Recently I found: My firewall function, the connection block function on almost every file, has a bug. Even if I set the network access of individual files to be completely access internet , you can still access the network and connection. E.g: Firefox and other windows files are set to be completely access internet , these files still being able to access the network and connection. This has never been the case before, why is it happening now ??? Hop the bug of this firew…

    • 3 replies
    • 949 views
    Wesly.Zhang
  14. Guest #11686
    Started by Guest #11686,

    Hi all As I’m quite new to Kaspersky I need a little help. My PC has 2 additional drives and when I have a scan scheduled to run, Kaspersky scans all three drives (B: C: and D:) which takes several hours. Is there a way I can have a scheduled scan only check the drives/folders that I choose to scan? Thanks

    • 3 replies
    • 1.1k views
  15. nicoret
    Started by nicoret,

    Today Kaspersky Internet Security popped up on my PC screen with the news that it would expire in 30 days and that I could renew it (and save “up to 20%”) by clicking on the big red “Renew Now” button. Here’s that, in Italian. I did, and was taken to the Renewal page. After clicking all the buttons and paying, I discovered I had not renewed Kaspersky Internet Security but had purchased, for the first time. Kaspersky Total Security. I wasn’t paying enough attention and was foolled by the “Renew” (Rinnovo) badge. So, it cost me 20% more than what I thought I was renewing. Well done, Kaspersky sales department! I’Il remember this next year. The only other immediate d…

    • 3 replies
    • 1.3k views
    Flood and Flood's wife
  16. Eternityman

    On my Kaspersky Mobile Internet security I activated the Apps Lock function for Samsung Notes App. Within Samsung Notes I have some lock notes. Whenever the Apps lock is activated for Samsung Notes, I try to open the Samsung Notes and it will ask for pin as unlock of the Samsung Notes Apps. But in Samsung Notes I have individual notes also lock by pin. Once I try to open individual notes Kaspersky will ask for pin again and after successful key-in it will ask again the unlock pin. This kept going in loop. The lock notes within the Samsung Notes will not open. If I use finherprint on Kaspersky Apps lock on Samsung Notes App it will say user cancelled fingerprint scan and…

    • 3 replies
    • 1.7k views
  17. Guest #12035
    Started by Guest #12035,

    Hi, Everyone uses search engines to sail and search for their interest in the digital world, I use Google Chrome every time the browser show me this message : Dangerous URL blocked , Object [gif-file removed] How can I skip or ignore these sites to not fall into them again.? How can I use your experiences #team_Kspersky to bypass these alerts? Any advice can give it to resolve or deal with this notification ? Especially when I visite the sites Thank you Small world of KasperSky Moderator note : Suspicious object deleted

    • 3 replies
    • 1.7k views
  18. Luis12345
    Started by Luis12345,

    So somone took over "my kaspersky" account. They changed my email address to theirs and now I lost my account. I obviously didn't authorize this. What can I do? I sent an email request to kaspersky but its very difficult to get a real person to help. What should I do?

    • 3 replies
    • 1.4k views
  19. andyed
    Started by andyed,

    outlook.live.com will not open with kaspersky on, its ok when kaspersky turned off, any ideas?

    • 3 replies
    • 2.3k views
  20. Phil S

    Hi, Macbook Pro - Catalina 10.15.5 KIS - 20.0.0.829b Recently installed KIS onto the mac as a client needed extra security for me to access their servers etc. After install, every morning when the mac is woken I have no internet connection. I cannot connect to teams or outlook, and neither chrome nor firefox connect, saying google does not have correct security. If I restart the mac, it is fine the rest of the day. Only when starting every morning does this happen. I’ve checked the system reqs that are posted up when questions are asked, I’ve checked compatibility with other apps etc. Thanks

    • 3 replies
    • 2k views
  21. Makash4u
    Started by Makash4u,

    Hi , I am not able to open security browsing. Pls help the solution asap. Regards, Makarand

    • 3 replies
    • 1.1k views
  22. nojush
    Started by nojush,

    How to remove licence in KIS 2020? There in no button to remove.

    • 3 replies
    • 1.1k views
    Flood and Flood's wife
  23. nicoret
    Started by nicoret,

    I have been using Kaspersky Internet Security (with “automatic renewal” turned off) since about 2014, and I have a My Kaspersky account. My KIS for Windows 7 expires this week. From the Kaspersky website I bought KIS 2020 for 2 PCs for 2 years. I got an activation code and downloaded startup.exe (2.8 Mb file). I also got an email from Kaspersky sending me to a page where I can create a Kaspersky account (presumably a My Kaspersky account, but it doesn’t say so). Because I already have an account, I did not create a new one. Now what do I do? My options for having KIS working again appear to be: Uninstall the current KIS on both PCs, install the new version from startu…

    • 3 replies
    • 2.9k views
  24. anabrin06
    Started by anabrin06,

    I’m considering purchasing Kaspersky Internet Security for 3 devices, one of which will be an Android phone. I have installed the trial version on the 3 devices. If or when I purchase a license for 3 devices for one year, will the Android phone be covered under the same single license?

    • 3 replies
    • 1.3k views
  25. Guest #3024

    When logging in to these forums today, I found that the “new” community/forum system run by Algolia and it’s further integration with Kaspersky Company accounts has a number of problems with “ad blocking” browser plugins, some of these related to the use of Google ReCaptcha on the login page. Basically, any attempt to whitelist the cacaphony of javascript domains loaded by the login page causes the login page to error out, requiring the user to go back to the community front page and click the login link again. It should also be noted that the use of Google scripts on login pages may pose a security risk when used on any Russian login page, as it seems that Google will…

    • 3 replies
    • 1.1k views
    Flood and Flood's wife

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.