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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. jc-moxy

    Hi. On visiting certain Yahoo! pages, I'm notified that ImgSync wants to download and install on my PC ... Smells like malware ... Is it? Either way, I don't want it installed on my PC. How do I permanently block it? (Using KIS 2019)

    • 3 replies
    • 1.9k views
  2. Patrick O'Keefe

    Another non-technical question. I can find no way to report problems problems with Kaspersky web pages (except for the forum - it has a support link). I have discovered that I cannot order Kaspersky products using my FireFox browser. The input fields are not displayed properly and thee is no link to the next page in the process. The page is displayed properly using Chrome. It could be one of my FireFox plugins, of course, but I'm having no trouble on other web sites.

    • 3 replies
    • 1.3k views
  3. sof006
    Started by sof006,

    Hello, I am unable to find a clear answer to this question I have had for a while. I am looking to purchase multiple 1 year subscription cards for Kaspersky from my local retail store. I am wondering if I can safely redeem all 3 of them cards at once and have them essentially stack on top of each other? I know that with McAfee you can do this but I can’t find anything to suggest kaspersky let’s you do that. Can someone here clarify?

    • 3 replies
    • 5.1k views
  4. Dhagmara

    Prompted by Kaspersky's notification I should download an update to Java from their site. But the link takes me to a basketful of uploads. How can I know what to download? Why cannot Kaspersky give us a direct link to what we need?!

    • 3 replies
    • 1.2k views
    Flood and Flood's wife
  5. Shahid

    Hi, I installed my Kespersy Internet Security on Laptop Lenovo 720. Its screen touch got faulty for which i formatted the laptop to factory setting by restoring it. When i reinstalled the kespersky it is not accepting my license and says the key is already used. I have the activation key as i purchased it and it has 200 days left. Thanks

    • 3 replies
    • 1.5k views
  6. Guest
    Started by Guest,

    Hello, Slightly frustrated as I initially tried to send a request through support but need my activation code. Apparently it was sent to me when I set up the account last year but I have searched and nothing. So that is my first query! Secondly, I have Kaspersky on my main laptop but now I a have a tablet too....can I use same licence for both? Any advice would be hugely appreciated! Maddy (Technophobe)

    • 3 replies
    • 1.4k views
  7. churrbro
    Started by churrbro,

    As I don't use Google chrome due to privacy concerns I only use Firefox. Having just purchased a premium account I was disappointed to see that the Firefox browser is not supported on my android phone by Kaspersky. I hope in the near future Kaspersky will change this and support the Firefox browser on android. Cheers

    • 3 replies
    • 3.3k views
  8. Rahim

    My KIS Activation code exceeded activation time but it is valid for 18-01- 2020 . I request for reset the activation code ID INC000010690157 , on 11-8-2019 , I received a automotive respond but the problem not yet solved , please help .

    • 3 replies
    • 2.4k views
    Flood and Flood's wife
  9. Hoggorm

    Hi, On all computers I have running Kaspersky I am unable to view videos on at least dagbladet.no This one for example: https://www.dagbladet.no/video/unike-nye-bilder-av-titanic/uhKPQCzo I have tried to allow both data collection and stop the Anti banner in Google Chrome without luck. The only commonality I can see is Kaspersky. Any suggestions? Thank you.

    • 3 replies
    • 2.2k views
  10. Guest
    Started by Guest,

    I obviously know my password and email ^^ but it says im "unable to connect to server" for days now. just installed and need help please :]

    • 3 replies
    • 1.4k views
    Flood and Flood's wife
  11. Guest #4442
    Started by Guest #4442,

    Hi, I am a Kaspersky Internet Security user, I have Adobe Creative Cloud installed on my computer and I think CoreSync is a part of their software but everytime I try to shutdown computer, a strange C++ class name like application is preventing the shutdown. here is the screenshot: https://ibb.co/m0ypQ6N Do you think it may be a harmful application disguising itself as adobe coresync?

    • 3 replies
    • 33k views
  12. Akira
    Started by Akira,

    インストールしたパソコンは64bitなのに、なぜかタスクマネージャーでカスペルスキーを見ると、32bitと表記されています。 どうしたら、64bitになるのでしょうか。

    • 3 replies
    • 11.9k views
  13. Guest

    Kaspersky deleted my program because he decided that I use it too rarely. How to disable this function?

    • 3 replies
    • 5.8k views
  14. magma

    Hi there... i ve seen that sometimes Kaspersky I/S (AVP 20.0) loses network connections (already trusted) - actually wipe it at all - sometimes with reboot come again - sometimes not... I have to say - that this happens 1 at 20 times pc reboots/starts but is somehow bad - previous versions not have this problem... Thanks in advance...

    • 3 replies
    • 1.2k views
    Flood and Flood's wife
  15. GCR99
    Started by GCR99,

    I am using the Dashlane password manager. Kaspersky repeatedly disables Dashlane. How can I tell Kaspersky to leave it alone?

    • 3 replies
    • 1.9k views
    Flood and Flood's wife
  16. fabiodanzetta
    Started by fabiodanzetta,

    Hello, when I use Google Chrome any version, KIS when I browse on some site tells me that sometimes Chrome is trying to use the webcam. This thing happens even though Chrome is set to prevent the use of webcams and microphones on any website. It happens more frequently on Google family sites such as Youtube but also on others at random. It bothers me a little and I would like to know if this behavior is to be categorized as something suspicious or is it a bug or something else. Thanks.

    • 3 replies
    • 5.8k views
    fabiodanzetta
  17. D14BL0

    I recently stumbled across "vulnerability scan" which obviously isnt done during a normal scan. what things other than a standard scan are required for Kaspersky Internet Secruity to keep me safe from viruses, malware etc.?

    • 3 replies
    • 1.6k views
    Flood and Flood's wife
  18. tonino2424

    Hi, I am having issues with KIS 2019. I am trying to stream videos from chrome, FF, edge but I cant. I am getting error codes 2004, 1001 or initalizing, then freezing. How do I fix this issue? thx

    • 3 replies
    • 4.8k views
    Flood and Flood's wife
  19. AlbertS

    Hi, I need some help. Microsoft access can’t open file .acdb on network / NAS I’m using Kaspersky Internet Security and if I disable just file anti-virus I can open it, same with copying file to local no problem whatsoever. Problem only arise with ms access file, word excel and other have no problem.

    • 3 replies
    • 1.9k views
    Flood and Flood's wife
  20. Lizzim2

    Ever since Talk Talk asked me to update my account password I have not been able to access my Outlook email account without constantly getting a pop-up box asking me to enter my password. I have tried numerous times to go into my email settings to change them or repair or add a new account. None of these have worked. When I spoke to Talk Talk they said this was all down to my Kaspersky Internet Security Settings. Please help as this has been going on for months. Thank you

    • 3 replies
    • 2.1k views
  21. Guest #6132

    Hi Guys How much scheduled scan tasks can be useful when we have real-time protection? I thinks it’s a traditional task and now cannot be useful like past. Whats your ideas? :)

    • 3 replies
    • 2k views
  22. aguirrevv
    Started by aguirrevv,

    Good afternoon, is there any tool available to recover files with the extension .ke3q? //Mod Note: moved to proper section.

    • 3 replies
    • 1.5k views
  23. DrTone
    Started by DrTone,

    Please be aware today I received what looks like an offer from Kaspersky for a free upgrade. There is no clear proof that it is legitimate and does not appear in my Kaspersky Internet Security dashboard. If you receive this popup I suggest you do not install until there is some clear formal acknowledgement through a legitimate Kaspersky channel clarifying whether or not this is a legitimate offer and not a disguised virus.

    • 3 replies
    • 6.2k views
  24. dhware

    I need help figuring out if I am infected or if Kaspersky was just alerting me to the danger. I was deleting junk email (not even looking at them) last week and Outlook got hung up 3 times. I didn’t event think about it being a malicious issue as I wasn’t opening anything. Jumped on my iPhone, deleted the junk no issue. Now yesterday I do to open Kaspersky and it is telling me about these issues. I have deleted temp files, ran a full scan, ran Kaspersky virus tool, and ran Malwarebytes and nothing was found. So do I have something or is Kaspersky just telling me it saw the issue in the email? It is not really clear. Thanks so much for any help!! Holly

    • 3 replies
    • 6.9k views
  25. Andy2c
    Started by Andy2c,

    Hi all. Turning on my pc, KIS couldn’t start: when clicking on its icon nothing happened, while checking on windows security, it said that KIS was “postponed”. It happened just once and after rebooting the pc,everything seemed (and still seems) to be just fine but I’m still worried. The scans show no threats so it’s probably some paranoia from my part but could there be a virus or a bug that makes it seem like my protection’s on while it actually isn’t? My OS: Windows 10 Home 1909 KIS version: 20.0.14.1085 (e)

    • 3 replies
    • 8.1k views
    Flood and Flood's wife

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