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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Psiu47
    Started by Psiu47,

    Recentely about 3 days Ago, I haver moved to a new PC with new HD storage and operating system. So on the First day after installing ALL drivers, MS updates. I logged to My Kaspersky account to unlink My previous computer access and register the currente one and start downloading KIS app. So the installation went normal, I've managed to primary make Kaspersky Internet Security as main provider app to secure the computer. I have disabled most of Microsoft Defender settings and yet on Windows Security Control panel. The notifications accuse wrong. ALL of KIS services including antivirus, firewall are activated but so are Microsoft Defender settings after I've thou…

  2. stathisouvlaki
    Started by stathisouvlaki,

    sudenly when i start my computer i see time to the future(2028),,,,and once at the past...my pc use windows 7 and i do all the updates of kaspersky... full scan with kasperky total sec dint find anything at high level protection any body what to do exept format???

  3. Lyes B
    Started by Lyes B,

    Hi, My contact's has websites that got flagged as phishing site, here are the domains: - https:// weltinfodz . com/ - https:// auresgaming . com/ We belive those are false positive, and would like to request a re-evaluation. Best regards, Lyes B

  4. Chosmin

    Hi My Kaspersky say all time cannot guarantee authenticity of the domain to which an encrypted connection is being established Application Goggle Chrome Url: speedtest.thezone.bg Reason: Certificate is not up to date Even though if I connect or disconnect after every PC startup, this notification appears. I searched in google chrome in certificates and I did not find this certificate to be able to delete it

  5. Morph000
    Started by Morph000,

    I'm wondering if it's possible to activate a product that's out of the -1/+3 licensing range. eg If I downloaded KIS 2019, how could I activate it? Or maybe just buy an unopened copy somewhere...

  6. mikethebike
    Started by mikethebike,

    The above U.K. TV channel requires that I disable my adblocker and whitelist it to gain access to its channel What do I do to achieve this? I have KIS 21.3.10.391(k) Thanks

  7. TheSima
    Started by TheSima,

    1. Version of your operating system Microsoft Windows 10 x64 10.0.19045 Build 19045 2. Name and version number of the Kaspersky application KIS 21.3.10.391(k) 3. Explain in details the nature of your problem. It starts few days ago. If I stop Kaspersky protection, all will work fine, with Discord same things. What I should do to fix it?

  8. storms

    I just redeemed a Kaspersky TS key I installed it and upgraded to the plus version. After I tried to download KPM it said that I didnt have a sub active. does KTS not come with KPM and KVPN

  9. DZZ
    Started by DZZ,

    Where do I go to add a file extension to an Allow list? IE. filename.xyz How do I allow .xyz?

  10. Roger42
    Started by Roger42,

    I have a problem concerning a supposedly invalid Certificate for a website. I am running Kaspersky Internet Security on Windows 11 version 23H2 (OS Build 22631.3447) My usual Browser is Chrome. The problem is the same using Edge. The address in question is https://www . librarycat . org/ When I try to access it I receive a message that says “Visiting an untrustworthy website has been prevented” (Screenshot 52). Note that the message is from “touch.kaspersky.com” Selecting “Show details” takes me to Screenshot 54. This gives me the name of the URL as “touch.kaspersky.com”. Getting nowhere here, and knowing that several colleagues using other Anti-v…

  11. khaloee
    Started by khaloee,

    HI I have problem in open website anti virus block the website and message in file attach

  12. Mobalytics RA
    Started by Mobalytics RA,

    Hello Kaspersky Team, I’m representing the Mobalytics team. We’ve been receiving an increasing number of user complaints regarding Kaspersky antivirus blocking access to our website. To clarify, we’re not engaging in any malicious activity. The only potential trigger we’ve identified is our website loading a large JSON payload containing game information (e.g., https : /mobalytics.gg/poe-2/builds ). Currently, we’re advising users to disable the “Inject script into web traffic” functionality in Kaspersky, which resolves the issue, but this isn’t an ideal long-term solution. We’d like to ask if there’s a way to whitelist our website in Kaspersky, or if you could suggest …

  13. Jaredleto

    Hi Everyone I'm currently facing a frustrating issue where my Microsoft Edge browser is being blocked by Kaspersky Internet Security. This has significantly hindered my browsing capabilities, and I am unable to access several important sites. I'm curious to know if anyone else has encountered a similar problem. How did you manage to resolve it? Were there specific settings you adjusted or exceptions you had to configure within Kaspersky to unblock Edge? Thanks for any help!

  14. MonsterMMORPG
    Started by MonsterMMORPG,

    I have followed the instructions and turned off everything but this error still pops up and i am pretty sure it would cause destability How to solve? It is a fresh Windows 11 install on AMD 9950 Here screenshots What I need to do to fix this issue? Thank you It is latest version Kaspersky Internet Security

  15. tamer.ibrahim
    Started by tamer.ibrahim,

    I am facing a problem activating the license, which is supposed to be for four devices, but when I add it to the third device, the program refuses to activate, leaving only two devices connected to the same license.

    tamer.ibrahim
  16. jturanin

    Have had Kaspersky Internet Security for 4 years without issues. Today Notification Center says "Databases are extremely out of date". They are set to update automatically. If I click Update, it attempts to update but the message does not change. The Database Update screen says "Last Update: Less than a minute ago." Windows also displays an alert that my Kaspersky security is out of date. Running Windows 11 Pro (updated Feb 2025) on HP Spectre x360 laptop.

  17. Sandy421
    Started by Sandy421,

    Having trouble removing KIS. First I used Windows to uninstall KIS,VPN, etc. When the Windows uninstall finished, KIS remained listed in my apps list, though the remnant takes up 0 space. If I click Uninstall, I get an error saying the app is not installed. So I used Kaspersky removal tool, selecting KIS 2015, the latest KIS listed. The tool looked like it was working (progress bar) but when it was finished, and I restarted, the remnant remains on my PC laptop. How do I get that remnant removed? I'm installing under protest. I've been a happy United States user for 15 years.

  18. voseco
    Started by voseco,

    I have been using KIS for a decade, maybe more, but I strongly disliked to be forced out of KIS2018 last year. Newer version is slow, over-bloated, filled with irremovable telemetry, unwanted intrusion in my browser and other apps. All I use in KIS is the intrusion prevention module, I disable everything else because it never finds anything and is just slowing down the PC for no reason. My logs have never shown any blocked intrusion by the way, does this mean I can safely uninstall KIS of do the logs not show blocked intrusion attempts?

  19. flightstreamer
    Started by flightstreamer,

    Hello, I own www.flightstreamer.com and it's detected as "Malware". It used to point to a redirect to a linktr.ee profile, but now it is a safe, standalone site deployed in Digital Ocean. I tried submitting for analysis and never heard back. Please help , as it hurts my brand. Thanks! Kirill

    flightstreamer
  20. Caue

    Hello everyone, I am facing a severe issue with Kaspersky's Firewall where it completely blocks or heavily throttles local P2P connections and low-latency local game streaming. Apps like Sunshine/Moonlight (local game streaming), Hamachi, and Radmin VPN (LAN emulators) cannot function properly. The client devices can technically "handshake" and connect to the host PC, but immediately after connecting, the video stream freezes completely, or the connection experiences ridiculously high latency / packet loss, making it completely unusable. Here is everything I have already tried to troubleshoot, which did not resolve the issue: Network Properties:…

  21. DerekChen
    Started by DerekChen,

    Regarding KIS and KTS, is there a maximum period within which the activation code must be activated? For example, does the activation code become invalid if it is not activated within 10 years? Thanks.

    DerekChen
  22. icq
    Started by icq,

    I got the latest version of Kapersky Internet Security and Windows Defender, but infected new virus, so what should I do right now?

    • 4 replies
    • 9.7k views
  23. LEGATVS

    I own Kaspersky Internet Security 2019 (payed), The Google Chrome version i have is the recent one 73.0.3683.103 (Official Build) (64-bit) The Kaspersky Protection icon on the browser is green, but when i right click on the options, it is greyed out. Also, when i left click, it says that both the anti banner and incognito navigation "functionality not available. Solve the problems relative to the subscription" and there are two green rectangulars buttons with the text "Details". If i click on them, then it sends me to the Kaspersky subsciption menu. But the subscription is already active. I have the paid version. I tried to clear Chrome cookies and clear cach…

    • 4 replies
    • 6.2k views
  24. Suman
    Started by Suman,

    I have been using kasperky internet security since 2009 on different operating systems. But to my surprise recently i have been observing Kaspersky is freezing my mac and draining out battery and also could not block adds on different websites. I reported the issue to kaspersky support long back and they collected data from my mac.. asked me to reinstall the application. Even after reinstallation the problem persist then i asked them again to look in to the issue. Again they collected data from my mac book pro running on Mojave Os and declared there is a bug and it should be fixed. Almost since 4 months i am waiting for a solution and no solution yet. this is the complai…

    • 4 replies
    • 3.1k views
  25. Guest #1673
    Started by Guest #1673,

    KIS 2019 patch e windows 10 64 bit. KIS is working fine. Steam is working fine except for the workshop no longer downloading mods from the workshop. This worked in the past. Steam support claims no problem on their end. Has anyone ever had a setting in KIS stop Steam Workshop downloads? Again the non workshop part of steam works fine and KIS is working fine.

    • 4 replies
    • 2.4k views

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