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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Tom Wong

    When I opened the safe keyboard option. My keyboard would be disable for input when I am not opening any of the bank or password required software. Many users will just disable this option to avoid this situation. However. this should be a feature of Kaspersky instead of a bug. Is there any option/release-post I missed for this issue?

    • 5 replies
    • 2.1k views
  2. Apal

    After every patch upgrades (like a,b,c,d,e,f), anti banner filters turn off automatically. Though not immediately after restart, it happens after a day. To solve this, I have to again turn on the banner filters one by one, or, reset the settings to default. Application version :- 21.3.10.391(f) Windows 10 21h1 version. Is this a known issue ?

    • 5 replies
    • 1k views
  3. askarl
    Started by askarl,

    I don’t generally add passwords to my home computer, but I had to download a zip file of my medical records from the hospital and its requiring a password to extract and save, I’ve tried all the passwords that I generally use on this PC, but no success. I guess my first question would be, did Kaspersky automatically install a password? I tried my Kaspersky password also. I also checked with the hospital to see if they put a password on it. My second question would be, I see plenty of online assist hits concerning this but they all, (so far), require a download of an encryption program, That alone seems risky. Anyone have any positive experience with those? Just use the t…

    • 5 replies
    • 3.6k views
    Flood and Flood's wife
  4. alimohd
    Started by alimohd,

    hi i’m always receiving like this message this device is locked please return to its owner, one time i was sitting and was not using my mobile suddenly the screen turned on with green background and showing this massage , and today also i was using google map with navigator was open by phone and it show me this message again, what dos it mean ?????? attached screenshot during this case !!!!!

    • 5 replies
    • 8.7k views
  5. Timur Born
    Started by Timur Born,

    Hello. There are several parts (e.g. Reports) of the UI were you can only expand lists via clicking on the tiny arrow on the left side. Curiously there are other parts where double-clicking does work (e.g. select folder in Selective Scan). Please make this UI experience consistent and allow double-clicks to expand lists everywhere. Thanks and regards.

    • 5 replies
    • 976 views
  6. Timur Born
    Started by Timur Born,

    Sometimes support asks customers to run GetSystemInfo even for easy questions (like why does AVP.exe connect to site xy). I noticed that this is done via an unencrypted zip over an unencrypted e-mail exchange. Is there no encrypted channel to upload this sensitive data? Among other things the zip includes the name of my computer, Firefox computer name, all IPv6 addresses of my computer (ipconfig) and KIS settings (what is enabled/disabled). It also includes information about what bank offered me how much money over what periods of time. This is because these are encrypted PDF files that include this information as names that are listed in KIS log files as not being scan…

    • 5 replies
    • 1.3k views
  7. Guest #12672

    I browse to vtc.vn a news website of Vietnam but I was notified "safe money" since installing KIS

    • 4 replies
    • 1.2k views
  8. WilhelmKroschel
    Started by WilhelmKroschel,

    Is there a way to block text phishing? The message is: “Hey, is this Christopher? We tried to arrange a delivery for you but you were not home, please go to HK Transport ….. (REMOVED) Sure I can block the number on my phone.

    • 4 replies
    • 3.9k views
    Flood and Flood's wife
  9. rufford155

    This is my third post this week about KIS problems. Yesterday I logged into this Community with no problem. Today it said my password was wrong and I had to reset it. Is this some auto-feature introduced to force new passwords? Or is there some other reason ?

    • 4 replies
    • 1k views
  10. EarlAllin
    Started by EarlAllin,

    I have installed İnternet Security on two MacBooks - first one doesn’t scan. second one just shows “Starting...” and doesn’t go anywhere. I want to make sure the entire program is removed - is there a Utility/Tool to do this? I posted 2 support tickets - July 9th and July 13th.. and have not received any response from tech support. Help would be appreciated.

    • 4 replies
    • 1.1k views
  11. jbaxter

    I’ve done my searching and don’t see anything similar. Therefore I opened a support ticket so in the interim I’ll pass this on just in case… I’m running KIS 2020 - 20.0.14.1085 (l) on W7-SP1 pro with FF 79.0 and the Kaspersky 2020 FF extension. As of yesterday, Safe Money (SM) will try to stop its secure connection process for ALL defined SM sites - looks like a certificate problem if I push it far enough. I re-installed the FF extension, rebooted, but no go. I get to the target site(s) (with connection encrypted) OK if I don’t invoke SM. Has anybody experienced this? Merci bien - JohnB

    • 4 replies
    • 1.4k views
  12. Guest #13891
    Started by Guest #13891,

    In the 30 day trial of this software and do not find it user friendly. Unable to delete or quarantine - only option is to SKIP. Delete button is greyed out . Any ideas?

    • 4 replies
    • 999 views
  13. mehdifirefox

    I made this offer last year but it was not considered Users cannot quickly report every malicious file and site and wait weeks for the malware to be detected It is best to add an option in the app Live and fast each user detects any malicious file or site to add to the database and quickly detected malicious for other users Everyone wants to activate this feature .. Not everyone wants to activate This is one of the best features for countries where you do not hire researchers

    • 4 replies
    • 902 views
  14. HokieJohn
    Started by HokieJohn,

    Have tried many times to get Kasperski extension for Safari to enable - won’t. No problem with Chrome or Firefox extensions.

    • 4 replies
    • 3.9k views
    Flood and Flood's wife
  15. Flood and Flood's wife
    Started by Flood and Flood's wife,

    • 4 replies
    • 1.5k views
    Flood and Flood's wife
  16. 52daffodill

    I am not in the US. When I am logging in, I am obliged to select a state! Can’t do it! What should I do?

    • 4 replies
    • 984 views
  17. D14BL0

    Hi Is it safe to torrent only using Kaspersky Internet Security, and no VPN? I am worried about hackers and malware. Many thanks

    • 4 replies
    • 4.6k views
    Flood and Flood's wife
  18. uekikou
    Started by uekikou,

    Hi, I am a user from Malaysia. However, when I install Kaspersky there is only English is available. My I know how to switch the language from English to Chinese? Thank you.

    • 4 replies
    • 3.3k views
  19. Khan
    Started by Khan,

    Just noticed updated to Patch M. Just curious if anyone has any info or can point me to release notes fort his patch. Checked the Beta forum and no info there under Patches sub forum. Thanks for any assistance.

    • 4 replies
    • 1.3k views
  20. Behagai

    hi, I have a network Brother MFC-L5750DW printer. i can use it as a printer - perfectly. i can also connect to the printer using my web browser entering the printer IP (192.168.1.100) how ever, every time i want to scan i get a message that the device is not available. also when i try from the device directly, it replays that he cannot find the computer. i tried reinstall all software, driver and update firmware. i believe that KIS is blocking it but i cannot find what to do. can you pls assist me.

    • 4 replies
    • 2.5k views
  21. Guest #14775

    Hi, I had to uninstall Kaspersky internet security, however I notice that for any secure site I visit in Firefox (https) it is still being intercepted by Kaspersky servers, how do I stop that?

    • 4 replies
    • 2k views
  22. LadyBeetle
    Started by LadyBeetle,

    I have just installed a new router and have 2 issues. The first being the browser protection which was resolved as Kaspersky sent a link with the alert. However Kaspersky is not updating since I turned the new router on. How can this be resolved please? Cheers LadyBeetle

    • 4 replies
    • 1.4k views
  23. Guest #14958
    Started by Guest #14958,

    I have registered My Kaspersky account. Through two months I tried to sign in to this, but couldn’t. I didn’t remember my password for 100%, and I decided that I can’t to sign in to my account because password that I enter is wrong. I used ‘Forgot password’ function and created new password. Through one month since this I the same tried to sing in to my account, but the same couldn’t. I think that if you rarely use your My Kaspersky account, system forgets your password. Do I correctly understand? Can I restore this password that I created one month ago? Costs to add that I haven’t installed any Kaspersky product on my computer (I place this question to Kaspersky Internet…

    • 4 replies
    • 3k views
  24. Guest

    When I want to test Kaspersky internet security will it ask for my e-mail address or phone number? When I buy a license in an offline shop will it ask for an e-mail address then? I was using AVG but now it wants my name and E-Mail address ones I wanted to renew my license using a license key I bought in offline store. I do not want to do that and would like to test Kaspersky as a possible alternative but will it also need these info in order be tested?

    • 4 replies
    • 2.2k views
    Flood and Flood's wife
  25. maxmathew

    Hello, There is a question in my mind which stuck. As you see in attachments, in Kaspersky’s “browser configuration” part, it writes “helps securely configure Internet explorer”. and in “pc cleaner” part, it writes “helps you delete unnecessary applications and inside of it, it says “detect applications and browser extensions that were installed or modified by mistake or without your knowledge.We will help you delete or fix them in order to protect your data”. In browser configuration part ,does Kaspersky only detect in IE or in all browsers? if it detects only in IE, then does this mean that pc cleaner just works for IE? My mind got little confused about this subject.…

    • 4 replies
    • 992 views

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