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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. wgcuser

    I notice that my fresh install of K.I.S. v21.1.15.500 patch C does not not update data bases after startup, I’ve set a 5 minute delay but nothing happens. Having to use manual update. Automatic Rootkit scans take place, but use a database that is out of date.

    • 11 replies
    • 1.8k views
  2. Hawkeye
    Started by Hawkeye,

    When I go to this Samsung webpage, https://www.samsung.com/au/support/your-service/main to check my products I have a problem signing in. When I select the blue Sign In at the top right of the screen, nothing happens. I have tried using Edge, Firefox and Chrome but none of them work. So I disabled KIS 2021 and I can now sign in without any problems using all 3 browers and if I enable KIS 2021 again, then the Sign In problem comes back. I assume that it is an issue with KIS 2021 and needs to be fixed ASAP. Thanks.

    • 11 replies
    • 3.1k views
    Flood and Flood's wife
  3. AL1
    Started by AL1,

    This happens every time the on-screen secure keyboard is (automatically) enabled in any password field under Chrome. Letter keys will not respond anywhere (for example, words, notepad, etc.), while function keys such as <Enter> can still work normally. My current solution is to open a new Chromepage, go to the Google search engine (by clicking on a bookmark, as I can’t enter anything in the address bar), and then type something in the search field. After that, the letter keys will work normally again. Has anyone experienced it? Any solution would be greatly appreciated.

    • 11 replies
    • 4.4k views
  4. ias0na

    I have spent a considerable amount of time, in order to have software behave exactly the way I want to. This is the very first thing I do with every software/tool that I install/use. So the security software is no exception. As far as KIS goes, I have set a custom level of protection, keeping only the features that I need. I have also explicitely selected that updating is to be done manually only. And yet, KIS chose to ignore my settings. A month ago, a friend with whom we bought a multi-license for KIS, complained that ‘something changed’ to his KIS and that some additional apps came up (Safe Money). Initially I didn’t pay much attention, as I though that he did some…

    • 11 replies
    • 3.8k views
  5. Elsa88

    Hi, please help. when I try to update to new version, I’m told to uninstall AVG. I uninstalled AVG as requested, it then says reboot. After I reboot it says remove AVG again, then says it’s been uninstalled then asks me to reboot again. I’m going round in circles, stuck on this same problem. Thanks for any advice.

    • 11 replies
    • 2.2k views
  6. borkduck
    Started by borkduck,

    Safe Money sites always open in protected mode, regardless of selection (Ask, Do not run in protected browser). I’ve tried deleting/adding site, but still will only run in protected browser, with no ask option or do not run. Anyone? Thanks, bd

    • 11 replies
    • 2.1k views
  7. AddieLouWho

    Hi, I’m trying to get my Kaspersky Internet Security up and running on a new Macbook Air. Everything works perfectly until I try to allow ‘Encrypted web traffic inspection’ and it doesn’t matter how many times I ‘allow’ and enter my password, it just won’t successfully allow it. I have tried restarting mac, deleting and re-downloading kaspersky internet security 2021 and even downloading 2020 version of kaspersky and then updating to 2021 kaspersky. Nothing is working. A month ago, I set kaspersky up on a new mac pro for my sister and it worked perfectly but now all of a sudden it won’t work. Operating system is Big Sur 11.4 on both new computers so not sure why all the t…

    Flood and Flood's wife
  8. snoopy
    Started by snoopy,

    is it safe to download cracked games? will kaspersky scan the installer while it installs? my friends are inviting me to play a cracked raft and it runs multiplayer by bypassing steam and playing it as ‘spacewar’ but im hesistant to dl a google drive file and installing it to my pc. is it worth the trouble? and will kaspersky enough to detect if there is malware in it? thanks for reading and answering in advance!

    • 11 replies
    • 51.2k views
  9. JPEKaspersky
    Started by JPEKaspersky,

    Good afternoon. Patch (L) was released a week ago today. My question is as follows: Do new patches take too long to arrive? Best regards

    • 10 replies
    • 2.5k views
  10. Guest
    Started by Guest,

    kaspersky security cloud makes my PC shut down when i try and scan. The tower doesn't feel warm at all so I doubt its overheating.

    • 10 replies
    • 1.3k views
  11. ROY-roy
    Started by ROY-roy,

    I have just had my Virgin router replaced. Now I cannot access the VPN. I have edited the entry for this network in VPN settings but still no good. Help please… Roy

  12. debgram

    All of a sudden when I use safe money my roboform icon in the toolbar doesn’t show up in my chrome browser. If i’m using chrome without the safe money the icon is there, is there some kind of conflict? It was working right a few weeks ago.

    • 10 replies
    • 1.7k views
  13. Guest #15431
    Started by Guest #15431,

    hi I have been using your product for a long time I was hacked by a program called Revenge Rat The hacker sat talking to me for a while via his chat After running the file, I continued to classify the file and found it was classified in the low restriction rule The hacker made a video explaining what he can do when hacking my device In this video https://www.youtube.com/watch?v=_ikZoDQlnP4 Specifications used Kaspersky Publication (kaspersky internet security v21.1.15.500 (c) ) - Windows version and update (windows 10 pro x64 v2004 build 19041.572) - The file was not detected from your signature database What do I have to do to stop this happening again ???

    • 10 replies
    • 2.9k views
  14. ronbar

    Revert to previous version; KIS 2021 back to KIS 2020

    • 10 replies
    • 1.7k views
  15. Anugrah Kapoor
    Started by Anugrah Kapoor,

    I would like to request an offline installer link for the latest kaspersky internet security 2021 version 21.2.16.590 as i have a lot of devices and a limited internet connection.

    • 10 replies
    • 68.8k views
  16. Biscuit
    Started by Biscuit,

    Hi guys I'm using Samsung s20 ultra 5g can't get my mugshot function to work if I restart my phone the mugshot function appears but when I use it say waiting for results and waiting for response, I have a older phone and the mugshot function works fine any suggestions guys. Tia

    Flood and Flood's wife
  17. montymo

    There are two issues I’m having with the latest update (21.2.16.590) on windows 8.1 Pro 64bit. First the shortcuts to Application Activity & Network Monitor have been removed (Image below shows the previous version). This is an inconvenience, as in now takes many more clicks to get to it. And this is something i use all the time. Images below are from version 21.1.15.500 on Windows 7 64bit. Where everything is good. 2nd major issue I’m having with the latest version is Application Control no longer applies rules to child spawned processes. The image below is how its always worked, where for example i have internet access blocked for a program and anything launched…

    • 10 replies
    • 1.5k views
  18. Guest

    Hi 2 week ago I installed Internet Seciruty and Kids on my PC. I’m using FireFox so I was neeeded to install KIS certificate to FireFoc certificate store and set correct settings in Network page od KIS settings - for Firefox. At first everything was working fine. Even access to secure sites where I’m using my state provided certificate to access state tax administration web page. But then after a week, I was refused by all state institution web pages to access. The errror was like “There is no certificate or the certificate is not correct”… or sth like that. The settings didn’t change… Then I tried to change setings to different state an then back to what the should be f…

    • 10 replies
    • 5.4k views
  19. Guest #19303
    Started by Guest #19303,

    When I lookup the restart reason of my computer in “eventvwr.msc” I see the following: avp.exe has initiated the restart of computer on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found (Event ID 1074) I’m quiet unhappy about this cause I had important stuff open and I can’t find settings regarding this issue. If there is no easy solution to this I will stop recommending kaspersky and will not buy it anymore

    • 10 replies
    • 5.3k views
  20. Γιωργος

    Καλημέρα σας. εδώ και λίγο καιρό ενώ έχω εγκαταστημένη την επέκταση Kaspersky Protection στον Mozila κάθε φορά που ανοίγω την εφαρμογή Mozila μου βγάζει το εξής μήνυμα: ¨ ότι αν χρησιμοποιώ το mozila να ενεργοποιήσω το Kaspersky Protection¨ στην καρτέλα με την¨προστασια - προστασια απο ιους στο web - ρυθμισεις για προχορημενους - δεν υπαρχει η εντολη αυτόματη ενεργοποίηση της επέκτασης Kaspersky Protection

    • 10 replies
    • 931 views
  21. Fablo
    Started by Fablo,

    Hello, I am protected by Kaspersky Internet Security again since a few days. A year I was with Bitdefender and I must say no thanks never again with it. Yesterday I did a system scan and it found 2 "trojans" in the mozzila folder. True;injection.js;injection.js; C:\Users\Fablo\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\{DB981CCA-088E-4731-A4A2-2FE218703C0E}. xpi/;HEUR:Trojan.Script.Generic;HEUR:Trojan.Script.Generic;11.04.2021 11:30;Deleted and True;{DB981CCA-088E-4731-A4A2-2FE218703C0E}.xpi;{DB981CCA-088E-4731-A4A2-2FE218703C0E}. xpi; C:\Users\Fablo\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\;HEUR:Trojan.Scrip…

    • 10 replies
    • 1.6k views
  22. Apal

    Both of my laptops are showing network attack detected when connected to a particular mobile hotspot. And, hence, my net speed is fluctuating from 1 MB/s to 0 B/s. And, network attack block notification is repeatedly coming. Please Please help me.

    • 10 replies
    • 1.9k views
    Flood and Flood's wife
  23. DoktorKuo

    Kaspersky was unable to completely remove the "360 Antivirus Software", and warning signals frequently popped up. Follow Kaspersky's instructions. Soon after the removal, the warning signal popped out again, which is very annoying. Can Kaspersky completely solve it?

    • 10 replies
    • 13.6k views
  24. marnus

    For the past 2 weeks or so I’m unable to visit protonmail.com. I’m getting the “Your connection is not private” message, with no option to advance manually. This persists regardless of which browser I use, with the exception of Tor. Also, on odysee.com I’m not seeing icons and thumbnails anymore, and when doing a search on the site I receive no results. The site is working perfectly on my other devices.

    • 10 replies
    • 4.1k views
  25. jcg74

    Hello, I have a one year subscription for 10 deices and had already activated 5 devices (4 windows 10 and my android mobile). I have installed KIS on my wife’s android mobile (6th device) but I’m unable to activate it. I tried to activate via my kasperky login but even if the device appeared, activation status is off I tried by entering the activation code and I receive the quota activation reached !! What can I do ? sorry for my English, it’s far from my native language...

    • 10 replies
    • 1.9k views

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