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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. lu_team

    We are evaluating your software in our firm. We have some problems on some pc that when i try to open PowerPoint files from our network nas it show as a messagge: Impossible to open the file…….. We have try to disable only the antivirus services and all works ok. Why? What we can do? Configuration: Windows 7 ultimate SP1 Office 2010 Professional

    • 2 replies
    • 1.6k views
    Flood and Flood's wife
  2. Guest #6328
    Started by Guest #6328,

    .Meds ransomeware was infected a month back ..!! and is there any stop decryptor or any other methods to recover the file .. i have tried with many methods..!! and i have reinstalled windows after infection.. but still other drives files holds strong encryption with .MEDS extension ..!! Badly need help. Hoping for anyone to come forward thank you

    • 1 reply
    • 4.8k views
    Flood and Flood's wife
  3. Guest #6210
    Started by Guest #6210,

    Hi, I recently posted a question regarding blocked content & “Flood” responded. Unfortunately, I didn’t read his response because I was in a hurry. Now, I have been all over my account & cannot find it. Sorry, I am not that tech savvie but seriously this community forum is very convoluted. I thought I would simply find my question & Floods’ answer under something like ‘My Posts’ so I was very surprised that there isn’t something like that. Anyhow, if Flood reads this & knows what I am talking about could you please either advise me where to find the original thread or re-post your response. Apologies if I have misunderstood the process or anything like tha…

    • 0 replies
    • 2.2k views
    Flood and Flood's wife
  4. Please accept the terms of use
    Started by Please accept the terms of use,

    I need just a 1 or better a 2 Years Licence for my Android Phone and another for my Parents once so 2 in total. But what is the correct one? KL1091G5AFS-9 KASPERSKY Internet Security fuer Android 1 Geraet Sierra Box (DE) KL1091G5AFS-20 KASPERSKY Internet Security for Android 1 Device Sierra Box (DE) KL1091GCAFR KASPERSKY Internet Security for Android DACH Edition. 1-Mobile device 1 year Renewal License Pack KL1091GCAFS KASPERSKY Internet Security for Android DACH Edition. 1-Mobile device 1 year Base License Pack KL1091GDAFS KASPERSKY ESD Internet Security for Android 1 Android Geraet KL1091GCBFR KASPERSKY Internet Security for Android DACH Edition.…

    • 4 replies
    • 1.8k views
    Flood and Flood's wife
  5. wgcuser

    Has the display in the Red K icon (yes, I changed from Green one!) of KIS 20.0.14.1085(d) of Rootkit Scanning been removed/disabled? Have I upset a setting? If so, which one, please?

    • 18 replies
    • 3.6k views
    Flood and Flood's wife
  6. AHS0

    “Patch E for Kaspersky Internet Security version 20.0.14.1085 was released on October 23, 2019” https://support.kaspersky.com/14378 Question: I am still on patch D. I update KIS several times a day. Any idea on how to get patch E? Thank you!

    • 6 replies
    • 5.8k views
  7. jocust10
    Started by jocust10,

    Internet Security For Android does not allow licence to be transfered to any device. It recognized the device and my licence but will not send it to the devices ( i have 2 android devices, 1 Windows 10 device for which I use Internet Security for Windows. I do not have automatic on line protection because of this problem even though I have a valid licence. Does anyone know a fix?

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  8. wgcuser

    I can see that their is a message in my Messages Inbox and I guess I could reply to it. But how can I create a new ‘Private Message’ to a Forum Member?

    • 0 replies
    • 1.4k views
  9. wgcuser
    Started by wgcuser,

    Surprised to see these two sites with warnings and block being detected by KIS while trying to make a purchase! Dangerous URL blocked https://www.buyspares.co.uk/payment.pl Object: https://www.buyspares.co.uk/payment.pl Reason: Heuristic Analysis Dangerous URL blocked https://www.shop.flymo.co.uk/payment.pl Object: https://www.shop.flymo.co.uk/payment.pl Reason: Heuristic Analysis I guess the two come up because they are ‘one and the same’ ?

    • 2 replies
    • 1.6k views
  10. IanM

    Hi all Recently upgraded to KIS 2020 and have noticed that auto update “After application startup” no longer works. KIS 2019 seemed to update after about 15 minutes but KIS 2020 does not. Thanks Ian

    • 4 replies
    • 1.9k views
  11. wigwam

    Basically since I installed KIS 2020 I was unable to upgrade OS on my MacBook After lots of googling and some trial and error I note that the issue is with SSL connection checker BUT unlike on Windows and earlier versions you cannot turn this off on KIS 2020? The only way I can check for OS updates is to disable web antivirus This does not seem safe. How do I resolve this please and turn off the SSL Connection checker or otherwise resolve?

    • 0 replies
    • 1.3k views
  12. wgcuser

    I have been using KIS for over 10 years. In 2018/19 I purchased a two device licence from Kaspersky Lab for GBP 19.99. Recently (October 22nd) Digital River Ireland invoiced me for Kaspersky Internet Security Quantity 1 at a Total of GBP 39.99. There is a considerable increase in price. Kaspersky Lab themselves appear to be offering the product at a lower price. Other deals are visible on the internet. No indication the number of devices protected. There are a few weeks left before my current licence expires. No prior warning. (Even the DVLA (UK, Driver and Vehicle Licencing Authority) has the courtesy to give advanced warning of expiry.) I think this is very sharp practi…

    • 8 replies
    • 2.2k views
  13. tulle

    in settings-protection-application control-manage applications. When i add an application to group the exe file never shows up in the application list.so i cant allow or deny internet access. But the old ones shows when i used kaspersky internet security 20.0.14.1085(d). Now im using kaspersky internet security 20.0.14.1085(e. using windows 10 version 1903. Is it a bug?

    • 1 reply
    • 1.3k views
  14. mbpakalin

    Hello, In my application i’m testing a `AttachConsole` to write logs there. But kaspersky detects my application as a virus like this. The code is simplest as this;

    • 2 replies
    • 1.8k views
  15. Guest #6210

    I have cut a pasted this from another query as it is the same issue as mine, but I didn’t understand the answer. When I click on a specific website link, I get the following written on the tab; generator.html (1x1) and a black page, nothing else. This has only just started happening with a couple of websites I regularly visit and would like to know whether this is a security or privacy feature of Kaspersky causing this? My OS is Windows 10 home. It happens in Google chrome & I haven’t tried other browsers as yet. It happens when I am on Twitter & I want to view a video or when i am searching for things like recipes & I can’t view video’s & I’m sure it has …

    • 10 replies
    • 9.7k views
    Mikhail Shakhov
  16. aguirrevv
    Started by aguirrevv,

    Good afternoon, is there any tool available to recover files with the extension .ke3q? //Mod Note: moved to proper section.

    • 3 replies
    • 1.4k views
  17. JohnthePilot

    Users are recommended to uninstall AV programs before updating a Windows 10 Insider build. I have two machines in the fast ring running build 19002.0002. On one of these I leave Kaspersky Internet running and over the last five builds Kasperky has not caused any problems.

    • 2 replies
    • 1.3k views
    Flood and Flood's wife
  18. Guest #6132

    Hi Guys How much scheduled scan tasks can be useful when we have real-time protection? I thinks it’s a traditional task and now cannot be useful like past. Whats your ideas? :)

    • 3 replies
    • 2k views
  19. Guest #6126

    Why Kaspersky is mangling the https certificate check?? Looks very like a man-in-the-middle attack! What is the purpose for Kaspersky to sit in-between my online banking? Stefan

    • 1 reply
    • 1.7k views
  20. navyseal
    Started by navyseal,

    How do i add an exception for my self hosted, self signed certificated webpages? Its annoying to keep having to press twice the button to continue to navigate before getting to the actual page

    • 1 reply
    • 1.3k views
  21. iosman123
    Started by iosman123,

    Hello, It would ask for my pin and I would enter it a couple times and then go on about my business but after installing Kaspersky, I can no longer access DOD websites. does anyone know what settings I need to change to get this to work again? thanks iosman

    • 1 reply
    • 1.4k views
  22. habib234

    Hi, I ran total internet security and it didn’t pick up any adverse threats. Am i right in assuming the application is defnitive as it gets and there is no chance of any virus, malware, adware, spyware or any type of ware seeping throught the grooves and compromising my data and system ? thanks, Habib.

    • 4 replies
    • 1.4k views
  23. docdoc
    Started by docdoc,

    When Kaspersky products (like KIS2020) will get full support for Windows x64? I mean installing by default in “Program files” not “Program files x86”, as well in other areas:

    • 0 replies
    • 2.3k views
  24. Roger_dos_Santos

    Hello. I bought a new activation code and when i put that new activation code appears a message that says “key is blocked”. I want to know what to do, because i spent my money in a new key and i cannot use it. Thanks

    • 1 reply
    • 1.4k views
    Roger_dos_Santos
  25. Lizzim2

    Ever since Talk Talk asked me to update my account password I have not been able to access my Outlook email account without constantly getting a pop-up box asking me to enter my password. I have tried numerous times to go into my email settings to change them or repair or add a new account. None of these have worked. When I spoke to Talk Talk they said this was all down to my Kaspersky Internet Security Settings. Please help as this has been going on for months. Thank you

    • 3 replies
    • 2.1k views

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