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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Alucard

    I reinstalled my OS and forgot to backup everything, my Kasperksy settings being one. I had the ports 26900-26905 added as a “Allow” packet rule under the protocol “All” before the re-installation and it worked perfectly; now I can’t remember nor find the solution as to how to put the port range correctly in the “Remote addresses” box. Please help.

    • 0 replies
    • 1.1k views
  2. makiket

    I had a a kaspersky internet security for 3 devices . i got a new device and wanted to replace one of the devices already added . So i removed the device i wanted to replace from my licence, but cant add/replace the new device on to my account .please advice

    • 2 replies
    • 1.2k views
    Flood and Flood's wife
  3. King Tuck 12

    Hi, I haven’t seen this error message for virtualization anywhere else I looked, its saying the my operating system is not stable when using it. Is there anyway to fix this without doing a clean install of Windows 10?

    • 20 replies
    • 3.4k views
  4. Guest

    Hello I accidentally clicked a link on my iPhone someone sent me, I searched the link and there was one site that said it was suspicious. I don’t have the full adress but the site was “analsexgifs.com”. A couple days after i clicked the link my phone screen went black and a loading symbol came up 5-10 seconds, then my lock screen showed again. I am worried I have gotten some kind of virus, can anyone check it? Thanks in advance!

    • 2 replies
    • 1.4k views
  5. jogdial

    Hi, I have a .local domain in my house with a lot of computers on it running various services. Most of these services are accessed over https and they have self signed certificates. I would like to exclude anything on my terrapin.local domain from producing untrusted certificate errors. I have looked at manage applications and edge chromium, my browser, exclusions and do not scan, however that requires an IP address and I have my own DNS servers and domain names, so I do not use IP addresses, I would just like to exclude everything with dns sufficx .terrapin.local - is it possible, or can I make a suggestion that it should be possible? Thanks

    • 0 replies
    • 952 views
  6. gooddog

    I have been using the Yi Desktop application for windows on one computer for several years and recently tried to install it on another desktop. After several attempts, I have ceased and wanted to check with Kaspersky to see what may have changed. My 2020 KIS will allow me to download the app, but stops the installation and then quarantines the download & request restart. The app download website is as follows: https://www2.yitechnology.com/yi-home-pc-app If the application is corrupt, should the primary computer that has this application up and running be flagged by the 2020 KIS in operation on that system? Can the downloaded app be checked? Thanks in advance, …

    • 8 replies
    • 5.7k views
  7. richbuff
    Started by richbuff,

    I’ve got a license for Kaspersky Internet Security but it won’t work when I downloaded the English version of the app, it only works for the Japanese version. Is there anyway to change the language to English? Shift+F12 doesn’t work.

    • 0 replies
    • 1.5k views
  8. Guest

    Hello. Is Kaspersky Internet Security for Android compatible with Android 10?

    • 2 replies
    • 786 views
    Flood and Flood's wife
  9. Guest #9066
    Started by Guest #9066,

    I have my own domain imap.xyz.com which redirects to our email hosting service provider imap.abc.com Kaspersky gives error saying that the domain mentioned in the certificate (imap.abc.com) does not match the url (imap.xyz.com). How can I create an exclusion for the same?

    • 0 replies
    • 955 views
  10. GioQ8
    Started by GioQ8,

    hello all , I have issue with Kaspersky internet Security version 20.0.0.829a.b it drain my laptop battery significantly its noticeable every 5 min drain from 1% to 2% when I quit KIS the battery work perfectly. its common problem or just me ?? Thanks

    • 2 replies
    • 861 views
    Flood and Flood's wife
  11. Flood and Flood's wife
    Started by Flood and Flood's wife,

    After renewing license and downloading latest version. Neither Firefox nor Evernote would work. I would get a “Firefox is running but not responding” message. I tried to reinstall firefox but it would not install again. With regard to Evernote it would show in my task manager but would not actually run. MS Edge would work so the internet was still connected. Even when I disabled KIS they still would not work only a total uninstall of KIS has solved the problem. After uninstalling I managed to get Firefox and Evernote to work again. I reinstalled KIS and then again had the same problems with neither Firefox or Evernote working again so once again I uninstalled KIS and now …

    • 2 replies
    • 1.5k views
    Flood and Flood's wife
  12. ptoye

    KIS keeps giving me a notification telling me to install the Kaspersky Protection add-on to Firefox. But when I try to Firefox tells me that it’s not recommended. Why is this happening, and could Kaspersky please do whatever is needed to allow Mozilla to recommend it? I’m using Firefox 73.0.1 and Windows 10 Home.

    • 8 replies
    • 2.8k views
  13. Maia
    Started by Maia,

    Unable to stop the page gestyy.com. Kaspersky internet security does not detect it, nor identify it. The page pops up even when I'm on flight mode. Even downloading Malwarebytes did not work. I've done all what tutorials to remove it asked for in vain. Support is needed & why kaspersky unable to identify it & stop it? Thank you in advance

    • 10 replies
    • 7.8k views
    Flood and Flood's wife
  14. Guest #9021
    Started by Guest #9021,

    Hello, i am a Kaspersky customer since 1998 but today and for the first time i am sick of it. I am using internet security and the number of pop up generated by KIS is just insane. KIS is supposed to protect me, not the opposite. If nothing is done to that Kaspersky pop up madness, 2020 will be my last year with any of your tools at home but also at work.. regards TL

    • 2 replies
    • 1k views
  15. Guest #9017

    Hi, I’m sorry for the trouble, but I have a little issue with Safe Money when trying to open a bank website.. It never happened in the past, but now, with various browsers like firefox and chrome, when I try to open RBCRoyalBank website, there’s not prompt for action message, instead the website is opened directly via normal browser, without any prompting by Safe Money anymore.. I tried with other Banks websites, and there’s no problem, there’s always a prompting message asking if I want to open it via Safe Browser.. So, I’m really sorry for the inconvenience, but I would like to know if it’s my issue, or it’s the same for others too with this particular website bank..…

    • 5 replies
    • 1.3k views
    Flood and Flood's wife
  16. Luis

    I have problems with KARPERSKY protection... is not funtional for cell phones and theres a advice of an app hiding a pemission request fo total control... thesres a solution for these problems or not...

    • 3 replies
    • 1.2k views
    Flood and Flood's wife
  17. JPEKaspersky

    Hello, I come here to ask, this strange phenomenon that occurs with my KIS 2020. In the last two new patches, whenever the update took place, the KIS shuts down and after updating, it turns on again. This happened after I forced update H, where I did the following: 1. I disabled self-defense 2. I turned off the product 3. <deleted unsupported registry hack> 4. I started the product, activated self-defense 5. I updated antivirus databases 6. I restarted the computer However, I uninstalled and did a clean update of the KIS back to patch G. All updates run much less than those updated to the H and I patch where KIS 2020 turned off and on again.

    • 12 replies
    • 1.7k views
  18. Tobey97

    Hello everybody, I had to activate the trial version of Kaspersky first because my licenses seem to have been exceeded and have to be reset by the support first. (Error "The permissible number of program activations with this activation code was exceeded") My question now: regardless of the length of the days, does the trial version have any further restrictions than the full version I bought? I am afraid that the trial version will not offer me 100% protection. Best regards Moderator: Translated title to English

    • 0 replies
    • 920 views
  19. KqCo96

    About 2 weeks ago every time i play my antivirus detected the following trojan (PDM: Trojan.Win32.Generic) in BBCPEX.EXE. What's going on??

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  20. Masoud

    Hi, At first, I apologize to ask this general question that should be asked in the wishlist topic or something like that but didn't see a topic that created for general or wishlist questions, so I have to ask it here. If you know a suitable place, please move my question to there. I love Kaspersky products and believe in its products, especially home security products that purchase two times in my digital life, is great and makes us ensure to work and surf online safely. But there's something from since years that I don't like it! and that is why Kaspersky makes us register our products just two times, not more than. For an unstable OS that faces a crash and other we…

    • 2 replies
    • 1.2k views
    Flood and Flood's wife
  21. AHS0

    I today I noticed KIS is on patch i. But there is no release note for that: https://support.kaspersky.com/14378#block0 Any idea why?

    • 8 replies
    • 1.9k views
  22. Guest

    先日、知人にパソコンで重要なデータをパスワードをかけて保存する方法がないかと聞かれ、私はVeracryptとBitlockerを進めましたが、Veracryptは暗号化・複合化の手順が複雑で、使いにくいと言われ、Bitlockerはドライブやパーティション単位で暗号化では使いにくいと言われました。 私は以前、海外に住む知人のパソコンを使わせてもらった所、カスペルスキー海外版があったので、興味本位に触らせてもらいました。 日本版に無い機能があり、その中でファイルの暗号化機能に目が行き、セキュリティソフトの機能の中にファイル暗号化機能が斬新で、日本版に実装されれば便利だなぁと思っていました。 最初の暗号化の話に戻りますが、同僚や知人に重要なファイルをどうやって保存しているか聞いたところ、Dropbox等のクラウドやUSBメモリ(暗号化なし)と言った答えが多く占めていました。 周囲に聞き取りをして行くに辺り、重要なデータの流出を心配しているということがわかりました。中にはクラウドストレージを全く信用しておらず、プライバシーやデータの流出、ログインIDとパスワード忘れによる”締め出し"を心配している方もいました。 私にとってカスペルスキーは、webカメラ保護機能や、webトラッキング防止でユーザーのプライバシーを保護してくれる優れたセキュリティソフトです。海外版同様、日本版にもファイル暗号化機能の実装を検討していただけますでしょうか。

    • 1 reply
    • 1.7k views
  23. Masoud
    Started by Masoud,

    Hi, I need to exclude some extension files from scanning in Kaspersky Internet Security 2020 (20.0.14.1085) on Windows 10. Under Settings < Additional < Threats and Exclusions < Manage exclusions, I didn’t find any option to exclude extension files in the “Exclusions” window. I need to exclude below extensions that belongs to SDL Trados Studio software, but don’t know where I should do this and how? *.sdlppx *.sdlproj *.sdlrpx *.ttp *.wsxz *.stppk *.sdlxliff Best, Masoud 🙂

    • 2 replies
    • 2.9k views
    Flood and Flood's wife
  24. Yogi
    Started by Yogi,

    Help. My phone locked itself just now. I have log in to Kaspersky account and have the recovery code, but there is no "I Forgot The Code" button on my locked phone. Please help. Note : i removed my phone PIN/password before it got locked, because i need to unlocked it quickly, so there is no device's PIN or code.

    • 3 replies
    • 5.8k views
    Flood and Flood's wife
  25. Reub666

    How do I disable the sound on alerts, it only seems to happen when it’s blocking “Block Data Collection” but I’m not 100% on that ? Thanks..

    • 2 replies
    • 838 views
    Flood and Flood's wife

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