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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Guest #11608

    How can I return Kaspersky internet security if I bought it as a guest? I have not activated the product. Because of an accident I end up with two of them and both were ordered as guest. Is it possible that I use the un-used one next year?

    • 1 reply
    • 814 views
    Flood and Flood's wife
  2. chanaka

    HI Guys,, I have been using Kaspersky for several years. I have ASUS Computer. It doe not allow me to access to internet while the Laptop doesn’t connect to power and until Kaspersky data base is updated. Is there anyway you can help me to get rid of it.

    • 7 replies
    • 1.4k views
  3. Guest #11605
    Started by Guest #11605,

    I have the game website that was attacked by malware, can your application prevent that?

    • 5 replies
    • 1.4k views
    Flood and Flood's wife
  4. Guest #11600
    Started by Guest #11600,

    Hello guys, recently my KIS popped up a notification like 8 times under one minute and it happened in any other day too. It said “The network attack Scan.Generic.PortScan.TCP has been blocked” I’ve been searching in the internet that the PortScanning is kinda dangerous, and can steal data. The attack came from the same IP but different port, I’ve also looked up the attacking computer IP, and found that the IP is private and I cannot locate it (although maybe not important to locate). I just worried that a hacker might steal my data / information and hack my accounts. Is there something I can do or simply relying on Kaspersky to continuously blocking t…

    • 21 replies
    • 11.3k views
    Florian Weber
  5. Mima

    HI All, I renewed my Kaspersky Licence from my kaspersky account. But until now I did not receive any email or ther is nothing on the kaspersky account. Only availble proof is the deduction in my bank account. The time upto now is about 30min. Apprecuate someone could help me on this.

    • 0 replies
    • 627 views
    Flood and Flood's wife
  6. A returning customer
    Started by A returning customer,

    Hi, a few days ago I noticed my computer has started to be a bit louder and I wasn’t doing anything CPU heavy. So I checked the Hardware monitor and it was nothing special so I forgot about it, thought that Windows are doing something or whatever… And just now I have noticed there is no Kaspersky tray icon, which seemed suspicious. Later I realised that the Kaspersky folder in Program Files is empty except for one .dll file… I have uninstalled Kaspersky (or what was left of it) and made a fresh installation and it found 4 viruses. They were mining… hardworking. Afterwards Kaspersky made a full scan and a rootkit scan and found nothing. So I’m wondering sho…

    • 4 replies
    • 2.8k views
    Wesly.Zhang
  7. Rimanah

    Will they show information normal AV cannot? Like things that a AV specialist can deduce by themselves? Thanks

    • 0 replies
    • 702 views
    Flood and Flood's wife
  8. PaulYang

    Hello Kaspersky company I am using the Kaspersky version: kaspersky internet security "18.0.0.405"Of users. Kaspersky's database antivirus and code are constantly being updated. Recently I found: My firewall function, the connection block function on almost every file, has a bug. Even if I set the network access of individual files to be completely access internet , you can still access the network and connection. E.g: Firefox and other windows files are set to be completely access internet , these files still being able to access the network and connection. This has never been the case before, why is it happening now ??? Hop the bug of this firew…

    • 3 replies
    • 950 views
    Wesly.Zhang
  9. Guest #11549
    Started by Guest #11549,

    Hello there, I just discovered that my site https_://netflix.fromabroad.org/ gives users a phishing warning. It only comes to those using Kaspersky, and I have not found any other malware/phishing tool considering the page to be harmful in any way. What can I do to get rid of the error and to make Kaspersky consider the page to be clean? Can anyone help me out? What can I do about this?

    • 3 replies
    • 1.1k views
    Flood and Flood's wife
  10. lws

    Hi, How can I uninstall kaspersky internet security ? If I try to uninstall with the classic way doesn’t work. Thank you.

    • 2 replies
    • 1.1k views
  11. Guest #11530
    Started by Guest #11530,

    hi everyone recently my website https://www.cinbr.com.br was reported as malware, I sent a mail to kaspersky but they didn't answer. What should I do?

    • 5 replies
    • 1k views
  12. amani

    hi my PC with WIN10 really became very slow after installing and activating ksi, what are appropriate setting to make it work well & fast as before

    • 8 replies
    • 5.7k views
  13. danvik57

    The Open server panel does not work.

    • 6 replies
    • 1.7k views
  14. helixshot
    Started by helixshot,

    I am planning to reinstall my Windows 10 because I’m having a few issues with it which seems to be only fixable by a full reinstall. Just less than 10 days ago I activated a Kaspersky Internet Security license that lasts for a year. After I reinstall Windows and reinstall Kaspersky, can I still use that same license?

    • 2 replies
    • 1.4k views
  15. bite
    Started by bite,

    it doesnot secure my file. bad antivirus decryptor also doesnot work bad bad

    • 0 replies
    • 1.5k views
  16. smsh
    Started by smsh,

    Hello. I am having trouble about this TROJAN.WIN32.MINER.gen . I tried to resolve it but when i click resolve, nothing happens. It shows a loading circle for 2 or 3 seconds. thats it..nothing appears. I checked other questions and comment. I even went to safe mode and deleted every items from folders “windows/temp” and “AppData\Local\Temp”. And tried to remove it but it doesnt work. Please help me with this. How can i fix it?

    • 5 replies
    • 2.5k views
  17. borkduck

    Vulnerability scan is detecting/neutralizing an object; how can I see what the object is that it’s neutralizing? Am attaching a shot of the export file for the scan. Thanks, bd

    • 6 replies
    • 1.2k views
    Flood and Flood's wife
  18. Guest #11424
    Started by Guest #11424,

    Yesterday i did a scan with kaspersky internet security and today it is gone. i tried to open the program but there are no files of the program. the antivirus program and the safe money both were deleted.

    • 0 replies
    • 774 views
  19. Guest

    Do I need to register/create an account or provide my e-mail address in order to activate the 30 day test version of the program? When the test version expires I can buy a key from an “offline” shop. Can I activate the program with this key only or do I need to provide my e-mail address and create an account/register?

    • 0 replies
    • 1.1k views
    bobbycooper
  20. Guest #11420
    Started by Guest #11420,

    Dear Friends I have been using of Kaspersky AV for last 15 years. My OS isr win 10pro 1083 . Now I have for few days the my installed KIS2019 ( now by auto update exact version is KIS 20.0.14.1085 (j) )has been deactivated automatically . Though it is showed in program menu etc. Though Kaspersky secure connection running as it is. I have been reinstalled at least 7 time after fresh down load from website (www.kaspersky.co.in). The new installation working fine but after reboot its again disabled. please Help!! Thanking You in advance Jayadev Lenka

    • 7 replies
    • 1.5k views
  21. Guest #11417

    Android version 9 Moto g7 Supra Was Cricket phone but now unlocked & on ATT. Android notification says "scan ## new apps." I have installed no new apps. Number keeps growing larger. Currently at 52. I haven't scanned from this dialog. Help is greatly appreciated!

    • 3 replies
    • 1.7k views
    Flood and Flood's wife
  22. Guest #11414
    Started by Guest #11414,

    Hola, Tengo Internet Security para 3 usuarios y me gustaría pasar a 4 . ¿ Como podría hacerlo ? Parece mas barato cancelar la suscripción actual y comprar una nueva …

    • 2 replies
    • 1.1k views
  23. rufford155
    Started by rufford155,

    I have a downloaded KIS User Guide from 2016 which must be well out of date now. I cannot find the equivalent for KIS 2020 anywhere ! Am I missing something or is it all online now? Thank you for any advice.

    • 1 reply
    • 1.3k views
  24. rufford155
    Started by rufford155,

    I might be a bit thick here but I can’t find anything in KIS 2020 to make a rescue disk, or USB drive. And I cannot find any instructions anywhere. I made a disk some years ago and would like to update it. Thank you for any advice.

    • 1 reply
    • 823 views
  25. Guest

    I do some music production on my machine. In this area, everything revolves around a VST plugins. VST plugin is just a .dll, so it can, in theory, do anything. Editor application loads them during work and runs them. So, here is a situation: a well-known, popular and trusted application with digital signatures from a respected developer regularly loads DLLs, that are untrusted, unsigned and are being downloaded from all over the Internet. Many of them use self-encryption in attempt to apply DRM to what can’t be. Does KAV automatically extend the trust for the editor on the DLLs? If yes, should I, maybe, explicitly set the editor itself and its modules as a low-tr…

    • 1 reply
    • 2.2k views

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