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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Guest
    Started by Guest,

    Hello all. My computer was attacked by a ransomware and all my files are encrypted to .YOBA. is there any solution to decrypt them?

    • 0 replies
    • 1.1k views
  2. engbob

    After installing KIS 2019, now my computer requires a password after coming back from sleep mode. Also the computer shuts off after several hours. I checked Windows 7 sleep/power down modes and they have not changed (no password required). How do I change this back from whatever KIS did ? Не связывайтесь с моими настройками!

    • 5 replies
    • 1.8k views
  3. agendaxxx

    I'm trying to renew my license but seems like an anti virus company can't get a simple checkout process right?!?! If you look at the first screenshot, it states that for 3 devices across 2 years - the cost is SGD99 but once I decide that I want to renew, the next page magically changes the number to USD119.99 which effectively makes me SGD 160?? How am I to trust Kaspersky if it already tries to scam x2 of my money right from the start?

    • 0 replies
    • 1.3k views
  4. Guest

    Hai Hello all iam using Kaspersky Internet Security in my Mobile device and today i scanned my mobile device with a scanner app. And i found some thing like this its showing Company: Kaspersky Lаb is there anything in kaspersky like this Kaspersky Lаb let me know that i am using genuine kaspersky and not fake kaspersky thankyou...

    • 2 replies
    • 1.1k views
  5. Sib3riX

    Hello, I just found a small bug with KIS 2020 and Corsair LINK 4 (last version). Kaspersky is saying that Corsair Link is using internet but its not. I double check task manager, blocked Corsair Link via Kaspersky Firewall but Kaspersky show insane internet usage from Corsair LINK 4. I have second computer with KIS 2019 (last patch) and this problem doesnt happen at all. I noticed this with KIS 2020 but didnt report here. I would like Kaspersky to fix this because i love this Network monitor stuff to see what apps use my internet. You dont need to have Corsair components to install Corsair link 4. Just install it and open you will see insane amount of internet usage for …

    • 2 replies
    • 1.8k views
  6. JeffG.DLAN

    Hi, I need help in disabling or run auto-update the Parental Update Notifications Settings on user Desktop. I already disable all the notification in Kaspersky Notifications settings, but this notification still showing and the worse is, it will freeze and can't open the Kaspersky menu. So we need to restart the desktop. And it also a hassle for me every time this notification pop-up because I need to put the password in order to run the update. I will not distribute the password so that the end-user will not change any configured settings, this was also part of our policy. The timezone was not change but the notifications still showing up. The KIS is license, version …

    • 7 replies
    • 2k views
  7. svareg
    Started by svareg,

    Hello, When we try to access our website from a computer (mac) where kaspersy is installed, the certificate is detected as not trusted. But for us, it seems that everything is ok : https://www.ssllabs.com/ssltest/analyze.html?d=oereb.bs.ch This happens only with kaspesky. Is there a way to find out the reason why my certificate is not trusted? Thanks, Guillaume.

    • 0 replies
    • 950 views
    Flood and Flood's wife
  8. cássio
    Started by cássio,

    Safe money has been very slow on every bank site I access. When I access bank sites without safe money, I can navigate normally. This shows that the problem is in fact safe money. Please correct the problem as it is making it impossible to use safe money. To download a PDF, for example, it has taken a long, long, long time. And accessing the same site, without the safe money, I have been able to download normally.

    • 4 replies
    • 2.5k views
  9. display10
    Started by display10,

    On the kaspersky site I read kaspersky KIS 2019 suports secure keybord input on chrome on the version until 64. But I use chrome version 76 with KIS 2019 19.0.0.188(g). It's already a very long time on chrome, kaspersky does not show a little popup of secure keyboard input so you have no idea whether kaspersky supports secure keyboard on your chrome or not. Can someone determine whether chrome version 76 is supported for secure keyboard input? I use the kaspersky protection extension on chrome.

    • 0 replies
    • 1k views
    Flood and Flood's wife
  10. floridaman100

    Is there a way to turn off Safe money notifications on my Mac from popping up? They are annoying and there should be a preference setting to turn these off.

    • 1 reply
    • 967 views
  11. Hoggorm

    Hi, On all computers I have running Kaspersky I am unable to view videos on at least dagbladet.no This one for example: https://www.dagbladet.no/video/unike-nye-bilder-av-titanic/uhKPQCzo I have tried to allow both data collection and stop the Anti banner in Google Chrome without luck. The only commonality I can see is Kaspersky. Any suggestions? Thank you.

    • 3 replies
    • 2.3k views
  12. Ali Shafie
    Started by Ali Shafie,

    can't remeber the protection passwored i want to uninstall kaper from this pc to instalet in my new one can u help me pls 

    • 2 replies
    • 1.5k views
  13. vasilisKY
    Started by vasilisKY,

    i installed Kaspersky Internet Security 20.0.14.1085(c) and now i have no sound on my pc. thw speakers work fine with other sound source.

    • 28 replies
    • 12.4k views
  14. ntpsang17061993

    Recently, I have tried to turn off my protection, but my kis requires protection password, the problem is i haven't set any, how could i remove?

    • 2 replies
    • 946 views
    Flood and Flood's wife
  15. Guest #4416
    Started by Guest #4416,

    I read on another post, the generator.html (1x1) problem was solved by deleting the KIS report 19. I've looked everywhere for KIS - in Google Chrome, in Kaspersky and in my apple mac settings. Can some one give me step by step instructions on where to find KIS? Thank you so much

    • 18 replies
    • 7.3k views
    Flood and Flood's wife
  16. Fl0mbo

    Hello; I noticed that my internet speed is so bad on my computer and not on other devices on my phone or anohter pc is working perfectly it's only very slow on my pc.So i decided to test my internet bandwith with speedtest.net but it connect me to a diffrent location in UK or Russia and i went to another website to trace my ip same thing deffrent location and i don't have any VPN or Proxy program i even reinstalled my windows i formated my C drive but it didn't work even after pc reset i still have a bad internet connection (max:25kb/s) and in my other devices i have the correct bandwith (300kb/s). so please if you can help is it a virus or my ISP please help me

    • 6 replies
    • 1.3k views
  17. Dkenn

    I have received two notices from Kaspersky in the last few days about CamScanner being a risk. I've used this app for years. What changed that's suddenly causing a problem? Should I remove it?

    • 14 replies
    • 17.6k views
  18. doppies
    Started by doppies,

    Hi. I'm having a problem trying to install KIS 2019 on Windows 7 Pro 64bit. I have removed previous Avast Antivirus using removal tool, ran Ccleaner, Cleaned temp files, reset Internet Explorer settings, Have .Net Framework 4.5 installed but still no joy. Download startup.exe from Kaspersky Website. Ran Installation, Accept all terms but as soon as it switches to downloading it gives me Unknown Error! then forces me to close. Any suggestions?

    • 10 replies
    • 4.3k views
    Flood and Flood's wife
  19. IrvZaritsky
    Started by IrvZaritsky,

    The following happens after I install an app and need to restart my PC to complete the install. -When I open KIS, I get a dialog box indicating that Kaspersky is loading the application prior to opening with the normal interface. If I hadn't manually opened KIS, would it not be active?

    • 8 replies
    • 2.3k views
  20. Judy
    Started by Judy,

    With update to Windows 10, Kaspersky 19 Network Monitor has stopped working. Screen comes up with no indication of network traffic. What can I do?

    • 1 reply
    • 1.6k views
  21. user9000
    Started by user9000,

    My mouse is jumping all over the place since a update to Kaspersky Internet Security. I was looking at the mouse drivers and I found a driver klmouflt.sys 15.1.202.0. Why is there a driver by Kaspersky for my mouse? Is it the problem with my mouse randomly moving all over the screen? thank you Windows 10 1803 Microsoft wireless mobile mouse 3500 Dell XPS 15 9570

    • 12 replies
    • 7.7k views
  22. Andy Tan
    Started by Andy Tan,

    Hi, Kaspersky detected that the following Trojan.Multi.GenAutorunBITS.a is in my system memory, I was able to be remove. I want to under how this trojan get into the system, does anyone has any information to share? This is the second time I have this alert. I was not visiting any website only reading normal email and there was no attachment. I am concern how this Trojen can enter the system. Any advise will be appreciated. Regards Andy

    • 6 replies
    • 11.3k views
  23. Glock22c

    I use Private Internet Access for my VPN. It looks like this won't work with Internet Security for Mac. Is this correct?

    • 2 replies
    • 1.1k views
    Flood and Flood's wife
  24. Guest #4340

    I can't download any files on my new computer via Google Chrome to a network drive. Each time I try, I get "Virus Scan Failed". Only Chrome is affected, and only network drives. If I turn off File Anti-Virus in Kaspersky, I can download no problem. I have the scope set in File Anti-Virus to not check network drives, but it seems it's doing this anyway. Anyone have any idea where to look from here? I used the same program on my old computer, downloaded to the same location, and it always worked, I never had to make changes to it.

    • 20 replies
    • 14.3k views
    Flood and Flood's wife
  25. snaxo
    Started by snaxo,

    Hi - Just installed a new Canon multifunction printer/scanner/copied (TS8250). Latest software installed. Using it on: iMac - Mojave MacBook Pro - Mojave On the iMac - I can print fine, but I can only Scan if KIS is not running. Both Canon's IJ Scan utility and Apple's Image Capture report they cannot communicate with the scanner if KIS is running. As soon as you quit KIS - Scanner works fine. Interestingly, if KIS is running, even if protection is fully disabled - the scanner does not work. KIS has to be fully quit for the Scanner to work. MacBook Pro - print and scan's fine (but does not run KIS at all). Any ideas what the problem could be here and how to fix? Ma…

    • 21 replies
    • 10.3k views
    Flood and Flood's wife

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