Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. shib
    Started by shib,

    I have purchased security software and I am using it in an offline environment. I would like to know where I can download offline update packages. If that's not possible, please guide me on how to configure the firewall in Kaspersky Security Software to allow both Kaspersky and Windows update to access the internet. Thank you.

    Flood and Flood's wife
  2. Tay Boon Chai

    Hi there, may i know how can i get my Payment Slip after i purchase Kaspersky Internet Security?

    Flood and Flood's wife
  3. cesarD
    Started by cesarD,

    Hi, Using windows 11 here, last build. Kaspersky Internet Security build 21.3.10.391 When I'm using safe money (full green window), kaspesky doesn't block screenshots. Everything is clear. I've tried with chrome. Hardware virtualization is working. Any solution ? Thanks.

    Flood and Flood's wife
  4. Bobco65
    Started by Bobco65,

    After installation of Kaspersky Plus 21.17.7.539 the functionality of "Windows Start Search" doesn't work or it's very very slow for application search. Do you have some advise for me? Thanks.

  5. Bala1208
    Started by Bala1208,

    Hello, I recently upgraded my PC from Windows 7 to Windows 10. During the process, I forgot to uninstall Kaspersky Internet Security before formatting the HDD. Now the activation code doesn't work on Windows 10 (same machine). Is there a way to make it work? I do have a back up of the Windows 7's Windows and Program Files (x86) folders. Is there a way to copy registry from these folders to the Windows 10's folder? Thanks for your time and help.

    Flood and Flood's wife
  6. miles hamada
    Started by miles hamada,

    log in to my kaspersky account

  7. Gaid
    Started by Gaid,

    Dear manager, I have been using KIS for years and it is working beautifully until two days ago that i have encountered a serious problem with KIS, I have been using clash for windows as my proxy service app with chrome browser for years, and it has been working perfectly till recently that I think KIS could have blocked the network traffic completely after recent update, since both clash app and chrome stopped accessing the internet anymore, I don’t know how to fix the issue. Since I have absolutely no problem for other apps can access internet in my windows laptop except chrome and clash. I tried to reset chrome, clear chrome cache and history,reset proxy server in…

  8. AhmadHirz

    Hello, i recently formatted my PC and lost my Kaspersky license, before i format i copied the license key number, but Kaspersky ask me to enter an activation code and i don't have this activation code and didn't create account until now i made account, can you please help me ? I have the License key number but i don't know where to insert it, and I got a windows with "add an activation code" in the link "center.kasperky.com", my license key is in this order so i can't insert it : "XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX" I made a a screen "My Kaspersky account" before format, please help me .

  9. ptyers1
    Started by ptyers1,

    Hi I think I must of purchased an additional KIS but it says Subscription not in use remaining days 732 My current subscription expires in 7 days Q. will this activation kick in when the other one expires? If not why is it showing Remaining days 732? see attached screen shot Many thanks

  10. JackMace
    Started by JackMace,

    For some reason, KIS has started to block my Steam games from getting internet access. I play games on Steam that require access to a verification server to run/start for login... Like the FFXIV Launcher and WorldOfGuns... Pausing KIS doesnt work - it still blocks them. Even though I put them in the "do not block" list... it still blocks them. And that exceptions list keeps resetting to an empty one every time I start my pc. (which is frustrating) The only way I found around it is to turn KIS completely off - start the program - then start KIS again. Where are the settings to configure so that KIS knows to leave the programs alone, or at least st…

  11. tiko
    Started by tiko,

    Please Please, i need to remove expired license from my kaspersky and keep only the active one, as there is no remove button, pleassssseeee help, my log email is *****@*****.tld Honestly you must make that easier than that

  12. FishbonesJinx
    Started by FishbonesJinx,

    Hi all, For the last few months I've been unable to access Pinterest via Firefox (or Edge) as it shows a blank white screen and refuses to connect, and upon looking at Inspect Element in both browsers I see the attached error message pop up 99+ times. I don't know anything about computers or coding etc, but it sounds like this CSP is what's blocking my access to Pinterest? So far I haven't encountered this issue on any other sites, and although I have the Kaspersky Protection add-on/extension in both Firefox and Edge, disabling it then reloading Pinterest doesn't resolve my issue. I don't know what to turn off in my KIS application itself to resolve this, eithe…

    FishbonesJinx
  13. silverlord

    Hello, I'm facing an issue with Kaspersky software where I'm receiving a message indicating that I have exceeded the maximum number of activations allowed for the entered activation code. Can you please assist me in resolving this issue? Thank you very much

  14. ahohen
    Started by ahohen,

    Hello. I have been using KIS for at least the last 20 years and am 99% satisfied. What bugs me the most is IF I would not have MalwareBytes running WITH KIS many times I would have had problems with malware! If running BOTH KIS & MalwareBytes in my computer is ever a problem, I will switch to another anti-virus software that DOES accept MalwareBytes. So, please fix the conflict! KIS by itself is not a good idea...

  15. durlach1

    I have a problem with a Person that sends me every morning von 1 till 3 in the morning one SMS after tha other with always the same Message. I can block his number and it stops but the next night it starts again with a different Cell number and wecks me up again. Like I wrote,the Message is always exacktly the same so I was thinking that I could work with that????

    elicityelicity
  16. tterb76
    Started by tterb76,

    Hi everyone, I have been having problems with Spotify for a while now. Basically, the app stops working. I have noticed if I disable KIS, Spotify works fine. If it's running it looks like (see attached images). Can someone help? Cheers

  17. cdt
    Started by cdt,

    Hello, Long time user of KIS and Kaspersky VPN . I had to get a new Desktop which came preinstalled with McAffe . HP ( Home ) windows 11 ( 64bit ) .I read KIS was compatible with the 64 bit ( Windows ). I know I have to uninstall McAffe. The plan is to use this guide doing both steps 1 and 2 https://answers.microsoft.com/en-us/windows/forum/all/guide-for-completely-removing-mcafee/5faf0655-10c1-4315-bc7b-2d91065e6a6a Hopefully that will totally remove McAffe. I have My Kaspersky with all the current activation codes . I am also going to reinstall the VPN Before I start , was wanting to make sure I wa…

  18. DZZ
    Started by DZZ,

    Where do I go to add a file extension to an Allow list? IE. filename.xyz How do I allow .xyz?

  19. vzsoft

    I upgraded to a new pc and switched to Windows 11. I am experiencing a problem with Kaspersky on Windows 11. When I right-click on the Kaspersky icon in the System Tray, my mouse lags for a few seconds. This happens sometimes. GSI: removed for privacy reasons. I have tried the following to fix the problem: WINDOWS POWER PLAN set to Ultimate Performance Update all drivers Core Isolation - off Update BIOS BIOS HyperThreading - off BIOS C-states - off System Information: Intel Core i9-14900k ASUS TUF Gaming Z790 Pro Corsair 48GB DDR5 DOMINATOR 7200Mhz cl36 Samsung 990 PRO PCIe 4.0 …

  20. VISt

    Hi! I have a question or a proposal for you. Situation: I'm working in windows 10 desktop under domain user account with simple user privileges. There is a KIS installed. From time to time a have notifications from It about upcoming software updates, but(!)... I'm unable to install them from User account and KIS gives me a suggestion to ask my system administrator to update them. It is Ok, since I have another local account with admin rights. But(!) due to some software installed, I can not just "switch user" and update software with KIS, instead of this I have to completely log-out (e.g. close my environment, browser, working files, e.t.c... - a lot of stuff an…

  21. citotia
    Started by citotia,

    my internet security is reading expired and i only installed it in January 2024 2hat could be the reason? now my gargets are not protected

  22. Aidr20
    Started by Aidr20,

    I keep getting a notification saying Threat of Data loss Blocked Link and then the same part of an https address. What does this mean and should it be unblocked somehow. Thank you.

    Rahul Tripathi
  23. dosborne367
    Started by dosborne367,

    I have been able to add this add-on to most browsers that I use. However, I cannot find it on the Opera browser. Can you please advise how I can get it on Opera or, if not, why I can't get it?

  24. Prasad
    Started by Prasad,

    Been using KIS for over 10 years now without any issues. Recently, I have been facing an issue where the disk usage shoots up 100% as soon as I start Windows and stays there for around 15-30 minutes before coming back to normal levels. Also during the work day, whenever I open any new program it again shoots up to 100% and stays there for 5-10 minutes. Has anyone faced the issue? Can anyone suggest a solution as it's getting impossible to work like this. (Even tried formatting and reinstalling Windows. Same issue after 2-3 days.) Windows: Edition Windows 10 Pro Version 22H2 Installed on ‎21-‎03-‎2024 OS build 19045.4170 Experie…

  25. donbonbon
    Started by donbonbon,

    I installed Kaspersky plus on my windows 11. The package took control over Windows Defender Firewall, settings. I need help in configuring it. Mainly to test locally certain applications and also to connect with specific online applications for the testing. I read in the forum and tried accordingly to modify the package rules by adding a new one. I note that the rule was authorized. however, I still cannot access this address locally. Any help, tip as to how I can modify and add certain IPs to my system will be highly appreciated.

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.