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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Guest #22893
    Started by Guest #22893,

    Cannot install mentioned. Driver issue is coming…. it is telling that it cannot install ……….exe driver. My system is up-to-date, BTW.

    • 12 replies
    • 1.3k views
  2. Guest #13242

    After installing and enabling the Chrome Extension, I find that a couple Atlassian pages do not function correctly anymore: Viewing an issue using the ‘new view’ in Jira Adding a Helpdesk entry in the helpdesk portalI tried several things, including disabling ad-blocker, and disabling Kapersky protection, and clearing all Internet Data from Chrome - nothing worked After I disabled the Chrome Extension, and now all works as before. I would really like to use the Chrome Extension, but obviously cannot if it causes issues like this. Can you please let me know if you are able to replicate this on an Atlassian account? Best, Terrance Earthman Media

    • 11 replies
    • 1.3k views
  3. farhanakhtar

    I can’t create technical request. The Application and System info field shows ‘No result found’. I tried it from several accounts. What is the main error actually ?

    • 6 replies
    • 1.3k views
  4. JohnthePilot

    Users are recommended to uninstall AV programs before updating a Windows 10 Insider build. I have two machines in the fast ring running build 19002.0002. On one of these I leave Kaspersky Internet running and over the last five builds Kasperky has not caused any problems.

    • 2 replies
    • 1.3k views
    Flood and Flood's wife
  5. T2Pink
    Started by T2Pink,

    Hello, I get an ERR_HTTP2_PROTOCOL_ERROR on some websites using Chrome. this Happens ONLY when kaspersky is on. When I turn it off the site loads automatically… How can I fix this? Thank you?

    • 3 replies
    • 1.3k views
  6. celsurf
    Started by celsurf,

    Hello, I looked for a forum specific to mobile av but couldn’t find any so I posted here. Why is it that Kaspersky mobile antivirus doesn’t flag the Eicar test file on their mobile app? Does anyone know if there is an offical test file that could be used with Kaspersky mobile av.

    • 4 replies
    • 1.3k views
    Flood and Flood's wife
  7. P K Madhavan
    Started by P K Madhavan,

    I have two laptops at home (Lenova and Dell). An auto renewal subscription was done (for Rs 1,869.15) on 6-Nov-2019 for the period 2019-20 and the subscription was auto renewed (for Rs. 1,869.15) for 2020-21 on 7-Nov-2020. However, in one of my laptops the activation was not getting accepted by the system. Hence I placed a new order on 10-Nov-2020 for the period 2020-21 and the charge was Rs. 2,202.60. Now both my laptops were activated by paying two subscriptions (duplicate) for two laptops for one year. For current year (2022-23) the subscription was auto renewed on 19-Oct-2022 for Rs. 2205.60 and the communication was sent from *****@*****.tld. The order details are gi…

    Flood and Flood's wife
  8. Mr.ME
    Started by Mr.ME,

    kav uses more and more memory over time. I kill it occasionally, but that has side effects*. It's restarted by macOS, It's important for any memory leaks to be addressed. Not just because of performance. Memory leaks are a sign of poor coding, which is a sign of poor security. *reports (false, I assume) that some components aren't running and I need to reinstall or contact tech support.

    • 0 replies
    • 1.3k views
  9. dwidj

    I was a subscriber of Kaspersky services from 2013-19 without any major issues. Cancelled in July 2019. They billed apparently billed my credit card anyway and collected without my knowledge. Some $90+. Now I find they have again billed my account and likely been paid. I have notified credit card company of dispute. Another 90.73. I have been a subscriber to McAfee for 2020 and 2021. But it is literally impossible to find a way to contact Kaspersky. Can’t use website - no way to cancel. Phone numbers don’t work. Seems fraudulent? Is there any class action against them?

    • 2 replies
    • 1.3k views
  10. NicBaker69

    I’m able to open Kaspersky, but when I click on any of the buttons nothing happens. The quick animation of a colour change is happening on the buttons when I click them but they don’t actually work. Is ther any fix for this?

    • 0 replies
    • 1.3k views
  11. defyhb
    Started by defyhb,

    Hello! I use Kaspersky antivirus free ed. under android 10 . My question: the AV app can detect these threat types: SMS trojans (sms stealing /SMS sending)? If my system infected with the so-called sms bomber app, or other sms-based malware, the app will detect it? Thanks molngab

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  12. jabberw
    Started by jabberw,

    If I enable uninstallation protection, kaspersky blocks removing attempts, so basically it's safe and protected against thefts. But when I revoke permissions it needs, access to cam & location, no pin code is required so antitheft becomes half-useless once I can't send locate or photo commands. Is there way to protect permissions I granted as well?

    • 9 replies
    • 1.3k views
    Flood and Flood's wife
  13. Snowwolfboi
    Started by Snowwolfboi,

    Hi Kaspersky community. I was wonder which of the 4 kaspersky av products is the best product for best protection but also for least money. Which product should i go with if i want to spend as little as possible but at same time get the best protection from kaspersky

    • 0 replies
    • 1.3k views
  14. Kalw
    Started by Kalw,

    Hi My domain trk.iffyfusion.com has been flagged by this company as malware can you please explain why it has been flagged?

  15. indran2631
    Started by indran2631,

    Email from gmail and rediff mail was not delivered. The message from postmaster with banner of ‘Office 365 “ appeared with instructions to how to open the message by opening Outlook etc. Did not follow for fear of attracting virus.

    • 1 reply
    • 1.3k views
  16. jocust10
    Started by jocust10,

    Internet Security For Android does not allow licence to be transfered to any device. It recognized the device and my licence but will not send it to the devices ( i have 2 android devices, 1 Windows 10 device for which I use Internet Security for Windows. I do not have automatic on line protection because of this problem even though I have a valid licence. Does anyone know a fix?

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  17. John7788

    When I am browsing through the websites, sometimes I happen to visit a website that kaspersky will block the malicious downloads for me. That is one of the many reasons why I love Kaspersky Internet Security and I have used this software for many years, all but except one major problem. Let's say that now I want to know how to setup my Kaspersky Internet Security, "how to" block a website permanently, which gave me the malicious downloads. Can you please try and do it for me instead, google it in the website and type: "How to block a website on Kaspersky Internet Security", can you find anything that could help someone to understand, or successfully find it? No, you…

  18. tulle

    in settings-protection-application control-manage applications. When i add an application to group the exe file never shows up in the application list.so i cant allow or deny internet access. But the old ones shows when i used kaspersky internet security 20.0.14.1085(d). Now im using kaspersky internet security 20.0.14.1085(e. using windows 10 version 1903. Is it a bug?

    • 1 reply
    • 1.3k views
  19. Lester
    Started by Lester,

    When I go to the windows defender page, I see that it is active even though I am using Kaspersky Internet Security. How do I fix this? Edit: I went into firewall, turned off my internet, and it showed kaspersky as the firewall. I went back to defender and it is normal now. Does anyone know what happened?

  20. ECValentin
    Started by ECValentin,

    Greetings. Recently, I installed in my Samsung Galaxy A70 (with Android Version 11), Kaspersky Internet Security Premium, Version 11.70.4.5882. However, it has since prevented me to connect Spotify and Android Auto through Bluetooth. I never got any error messages on my cellular. As a result of this, I took a quick glance at about 270 articles in your Kaspersky Community Webpage, but unfortunately, I haven't been able to find a solution for it. I hope that through the Kaspersky Community, I can obtain an adequate resolution to this predicament. Thanks to all of you for your time and assistance.

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  21. iosman123

    Hello, I have KIS 19.0.0.1088d installed on my Windows 10 x64 1809 desktop and router forwarding port 22 from WAN to my desktop port 22 (I know its dangerous and I forget to close the port forwarding after I test something earlier this year). I have OpenSSH client/server installed on my Windows 10 (the ones provided by Windows) which allow I ssh connect my desktop from outside. Since then I notice that from time to time that Windows Defender/Firewall notify me they have themselves turned on because KIS snoozed. And some notification saying they have turned off again because KIS comes back alive. Also I receive KLAVA update failed from time to time. Both usually happen o…

    • 0 replies
    • 1.3k views
  22. JJohnson

    I want an option to download direct and not through the typical google play, apple id or Microsoft accounts. Because these types of set ups will not allow me to create an account with them using my email. They force identification by asking you to verify things with phone numbers or credit/debt accounts which I consider a form of violation of my confidentiality. They force you to have an email that is US-based, most of the time and not totally secure...most force you to create a google/gmail account and I simply refuse to do that. I want to use either a mail fence, proton or tutanota email account. These services do not allow use of those emails types. Please rectify thi…

    • 0 replies
    • 1.3k views
  23. Guest #13370
    Started by Guest #13370,

    Cannot subscribe to you tube channels after Kaspersky Internet Security install. Also can't get overlays on me weather app. (Accuweather)

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  24. icyfirepeng
    Started by icyfirepeng,

    Hi! i tried installing package rcpp and couldn't access the cran. Error: package 'Rcpp' is not available In addition: Warning message: curl: (35) schannel: next InitializeSecurityContext failed: Unknown error (0x80092012) - The revocation function was unable to check revocation for the certificate. kept getting this warning message. Help me please~

    • 2 replies
    • 1.3k views
  25. Guest #11049
    Started by Guest #11049,

    Hi, I have several companies. I have bought and paid the license annually. Since we have macOS Catalina the Macs block. In Windows 10, they systemize the system and block many programs. Right now, what interests us most is that with the Adobe Lighroom and the open Kaspesky, the session of the 2017 iMac is closed with 20gb of memory. Now we have to work with the Antivirus uninstalled to prevent it from failing. I need a solution to know if we continue to pay or not. Thank you very much.

    • 1 reply
    • 1.3k views

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