Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Erencan
    Started by Erencan,

    I just updated my pc and can't run Armory Crate or install AsusAI suite due to no AsIO3.sys file installed. Armory crate installs but doesn't launch. AISuite won't install at all. I tried reinstall it but didnt work. I think its caused by KIS. Most likely, the KIS detects this file as a threat. Any solutions for this or is it just need to be update? Win 11 23H2

  2. vzsoft

    I upgraded to a new pc and switched to Windows 11. I am experiencing a problem with Kaspersky on Windows 11. When I right-click on the Kaspersky icon in the System Tray, my mouse lags for a few seconds. This happens sometimes. GSI: removed for privacy reasons. I have tried the following to fix the problem: WINDOWS POWER PLAN set to Ultimate Performance Update all drivers Core Isolation - off Update BIOS BIOS HyperThreading - off BIOS C-states - off System Information: Intel Core i9-14900k ASUS TUF Gaming Z790 Pro Corsair 48GB DDR5 DOMINATOR 7200Mhz cl36 Samsung 990 PRO PCIe 4.0 …

  3. beoxtc
    Started by beoxtc,

    Hello there, Version of your operating system: Windows 11 Version 24H2 (OS Build 26100.4652) Name and version number of the Kaspersky application: 21.3.10.391 (m) When starting Mordhau (a game on Steam), I'm experiencing an error message. Digging into the logs, it seems that part of the SSL messages can't get through. Disabling KIS totally helps to get past this problem. I couldn't yet isolate that problem. Another problem related to this one: Whenever I want to add Mordhau to the list of exceptions for programs, Kaspersy crashes. Otherwise I'd just add a rule to omit that game. On the second screenshot, when I press OK, KIS cras…

  4. delice

    I’ve been using old version keys to use latest versions so far without any problems until this year. Has something changed? My product is KIS 2012. It is activated on 2020 but not on 21. Anyone has any info on this?

    • 7 replies
    • 3.8k views
  5. AngelDCI

    Hello. I have a MacBook Pro with macOS Mojave and I've been having troubles when I want to connect to a Starbucks's public network. I think is because Karspersky is blocking the Pop up window connection. The first time, I tried deleting the network and connecting again but it wasn't works, so I had to leave. I uninstalled Kaspersky and I come back few days after and I could connect. But today I went to another Starbucks with Kaspersky installed and it happened again. I uninstalled the app and erased the cache but it didn't still working. What Can I do? I bought a licensece because I like the app but I don't like that I can't works in publics spaces like Starbucks.

    • 2 replies
    • 3.8k views
    Flood and Flood's wife
  6. NetSenseComp
    Started by NetSenseComp,

    Hi. My Software Updater is stuck on updating LibreOffice, from 7.0.0.3 to 7.0.1.2 (which is the version installed). The entry indicates “Waiting for other updates to complete ...” although no other updates are running. The cancel link achieves nothing. Can anyone suggest a solution? I’m running Kaspersky Internet Security 21.1.15.500(b), on Windows 10 x 64 Build 19041.

    • 12 replies
    • 3.8k views
    Flood and Flood's wife
  7. Essam Helal
    Started by Essam Helal,

    Hello, dears I am a client of your esteemed company for many years In the past few years I was surprised that all of my files on local drives have changed their extensions and types to efji It could not be opened. Even though my computer has your Kaspersky product installed Now, I urgently need to address this problem, and for your information, I ran a comprehensive file scan without showing that my computer was infected. For your information, I am among the cadres working in the field of responding to the Covid 19 pandemic. I hope you support me. With our sincerest regards to the support team.

    • 2 replies
    • 3.8k views
  8. Markus.Kiz
    Started by Markus.Kiz,

    Hello, my License for Kaspersky Internet Security just ended. My Macbook has Catalina installed and thats the latest supported OSX. Now i bought Kaspersky Plus and found out Catalina is not supported anymore. What can i do now? I can't use Kaspersky anymore? Please help :(

    Flood and Flood's wife
  9. cfrsh91
    Started by cfrsh91,

    Hello Ever since 7th March 2020 I’ve had notifications from Kaspersky Web Anti-virus for a dangerous URL blocked, sometimes as frequently as every 10/15 mins. The URL blocked is always the same, with the exception of the alphanumeric extension at the end. Per my screenshot below, Kaspersky claims that the application generating the alert is Apple Push - but I never had any previous issues with this, only as of 7th March.. Does anyone have any ideas/insight please?

    • 17 replies
    • 3.8k views
  10. bfedora

    Hello. I have Kaspersky Internet Security installed in two Android devices, one at version 8.1.0 and other at version 9. The Anti-theft feature works fine on them, but I want to know if it is possible to use a exclusive password for unlocking the anti-theft screen lock from using the same password I use at the standard phone screen lock. If it is not, I suggest implemeting this feature, because if someone knows my phone password, the anti-theft lock won't stop them. Thanks.

  11. chris richards
    Started by chris richards,

    I have had Internet Security installed on multiple windows and Android machines for several years and have a license that expires in march 25. Recently logged into my account and get a a limited functionality message. Can someone please advise?

  12. Prasad
    Started by Prasad,

    Been using KIS for over 10 years now without any issues. Recently, I have been facing an issue where the disk usage shoots up 100% as soon as I start Windows and stays there for around 15-30 minutes before coming back to normal levels. Also during the work day, whenever I open any new program it again shoots up to 100% and stays there for 5-10 minutes. Has anyone faced the issue? Can anyone suggest a solution as it's getting impossible to work like this. (Even tried formatting and reinstalling Windows. Same issue after 2-3 days.) Windows: Edition Windows 10 Pro Version 22H2 Installed on ‎21-‎03-‎2024 OS build 19045.4170 Experie…

  13. Skidmarks
    Started by Skidmarks,

    OK so you decided, yes thanks to the US Government, to slap some fly by night "UltraAV" product on all of our computers here. It is absolutely a pile of crap. That is not here or there at this point. But you already shared every one of your US customers pieces of information with them, without my consent anyway. Not even remotely ok to do so. My BIGGER concern is auto renewal. Did you hand them all of your US customers billing information as well? I DO NOT WANT THIS CRAP on my computer and i do not want it renewed automatically. It appears from my stop at UltraAv's website that they are not remotely ready to take on customer support for all the new customers t…

  14. rounakr94
    Started by rounakr94,

    Hi, I was browsing through the reportds in KIS APP and it is showing in System Audit in Red alert for Task Cannot be Performed in Web Anti Virus and Network Attack blocker for 13:04 PM Today. Do I need to reinstall anything? I performed a KIS Rescue Disk scan and PC came clean WEB ANTI VIRUS LOG NETWORK ATTACK BLOCKER LOG

  15. klik
    Started by klik,

    Hi, I completely uninstalled Adobe programs. However, I see the programs I deleted in the "application network channels" section, I think they are remnants. How can I access and delete these remnants? Thank you!

  16. Valo

    After installed software Kaspersky Internet Security, shows this message and not working properly “Some Protection Components are Not running” After many times with Kaspersky support adviced me about restart computer, disable protection integrity system on Mac OS. Uninstall Kaspersky Internet Security, restart computer reinstall Kaspersky Internet Security. Restart computer Enable protection integrity system on Mac OS. Restart Computer, and… UNSOLVED. After that, another one solution failed: Send trace files, compile with Terminal, write kextstat | grep kas, after command complete, write “kav status”. Save results in txt and send. UNSOLVED… I remark that all …

    • 0 replies
    • 3.7k views
    Flood and Flood's wife
  17. Robin Saunter
    Started by Robin Saunter,

    I lost the credit card I used to renew my subscription in 2023. I now have a new card and want to renew - BUT I CAN'T FIND THE PAGE TO AMEND THE CARD DETAILS. Why does Kaspersky make it so hard to do this? Can anyone point me to the relevant hyperlink? Thanks!

  18. rounakr94

    Has the KIS Boxed Editions been discontinued in India? I am not seeing them anywhere and my License is about to end. Only way to buy is from shady key sellers on Amazon or pay extra on Kaspersky India website. Local retailers are saying no stock of the product since many months.

  19. Kasperov
    Started by Kasperov,

    Hi, so far whatever vpn I've used, KIS prompted me to choose network type (trusted, public,..). Today I started a new vpn & KIS didn't prompt me, also it was not present in available networks. What do you think is wrong? Thanks

  20. Kasperskyuser001
    Started by Kasperskyuser001,

    Hi, I recently installed Kaspersky internet security iPhone . The Anti phishing is scanning links even when I'm not browsing. I keep getting notifications "Unable to check the link, Please be careful when browsing this site" Since installing the app, kaspersky has scanned around 7000 links and I surely have not visited so many links in past 24 hours. Is this a bug ? Which links is Kaspersky scanning ? Did anyone experience this issue and what is the solution.

  21. Karlus

    Hello, I am unable to do this because : - when I search the file in the exclusion feature it doesn't appears (cf screenshot) - even if i make a rule with C:\Windows\System32\SppExtComObjHook.dll KIS tries to remove it when it makes regular scan Thanks

  22. billpete
    Started by billpete,

    Re a thread I started a while ago- https://community.kaspersky.com/kaspersky-internet-security-13/kis-on-android-keeps-closing-15292?postid=71888#post71888 The problem has returned. As per the advice from @Flood and Flood's wife I turn my mobile off every week and check that KIS loads on boot. I checked yesterday and KIS was working - today it is not. I’ve not turned my phone off during that time Having re-started KIS it tells me that websites are not scanned (which presumably they were yesterday) I’ve just turned my mobile off and back on and KIS has not loaded… Very frustrating Any assistance will be much appreciated Thanks

    • 20 replies
    • 3.7k views
    Flood and Flood's wife
  23. Redpossum
    Started by Redpossum,

    Win 64 Pro version 21H2 KIS version 21.3.10.391 Problem is very simple. When I am logging in to a website, the little round KIS icon, the blue circle with a key inside, appears at the far right of the password space, but it's blocking something I need to click on. HOW do I move it out of the way?

    Flood and Flood's wife
  24. krishna006
    Started by krishna006,

    My full scan took almost 12 hours and it reveled my computer had 436 objects (virus) and when i clicked resolve all it is stuck as the number 436 objects and a loading circle before it.

    • 1 reply
    • 3.7k views
  25. a51merc
    Started by a51merc,

    App version 21.3.10.391 (i) Win10 10.0.19043 Build 19043 Kaspersky Total Security After installing Brave browser 1.40.113 I can no longer launch "Safe Money" websites. I'm hoping its a switch I haven't found yet.

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.