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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Golomar
    Started by Golomar,

    Hello: I have been having a recent problem with my Windows 10-based Kaspersky Internet Security where the Background Scan will ‘hang up’ at 1% of the scan and then quit: This is a relatively recent problem because I remember the background scan running smoothly and to completion not too long ago. I religiously update my Windows 10 operating system and run frequent manual updates to my KIS database including both Quick Scans and Full Scans with no problem. Anyone having a similar problem? I would also like to know if I can manually run a Background Scan as used to be possible in previous versions of KIS. Thank you.

    • 12 replies
    • 3.3k views
    Flood and Flood's wife
  2. Bandeira
    Started by Bandeira,

    Hi I have received yesterday a mail (from my own mail account) from a "hacker".Never hapenned before with me. Is it bluff (scam)? Is there any risk for my PC? (I have KARSPERKY INTERNET SECURITY installed and activated). Your software apparently did not has not detected any souspicious activity. ShouldI do any action? see mail:https://www.dropbox.com/s/n2tphrrlyyyef15/Mail%20souspicious01042019.pdf?dl=0

    • 2 replies
    • 3.3k views
  3. Mig10

    Have the same Problem that Kaspersky Total Secure 21 block the Video-Streaming of Dazn.com

    • 9 replies
    • 3.3k views
    Flood and Flood's wife
  4. Rogue
    Started by Rogue,

    Hello A few days ago Kaspersky gave me a few warnings while I was looking up information for a powerpoint presentation. At first this surprised me a little, because I was visting a website about medieval history. The second time I visited the page I recieved no warning, but when I continued reading the article, the warnings came back. So now I’m a little worried something might have infected my laptop. The warning that worries me the most, is the one that says ‘not processed’ does this mean that was Kaspersky was unable to block the attack? A full system scan came up clean. Is there something else I can do to double check? Or can I stop being paranoid? I hope yo…

    • 5 replies
    • 3.3k views
  5. Nishan

    Kaspersky Internet Security not able to detect Trojan/Win32:HighScore.AI!2!81 . I was using Kaspersky Internet security trial version from 23/08/2022 , but its failed in detected " Trojan/Win32:HighScore.AI!2!81" . i already discuss over chat with executive but not get any solution. i think Kaspersky not able to secure my laptop from malicious software's. I download that malicious software for the the testing purpose but in testing " Kaspersky Internet security Failed " That malicious software detect by Zemana Antimalware. screenshot attached. Explain: After install that malicious software KIS not give any notification or not quarantine that exe file. but zemana …

  6. Mephoszero
    Started by Mephoszero,

    Resolved in this topic 9 month ago: Link the option to permanently disable the login pop up is not available anymore for Kaspersky Internet Security 2022. How do I disable the pop up fully? I only want to do its job, not login or have an account or anything. I have disabled all notification or marketing options in the settings. Thanks for any help :)

    • 3 replies
    • 3.3k views
  7. grampsau
    Started by grampsau,

    Please can you tell me if it ok to Delete all my trusted applications in the manage application area. I have some I keep UNTRUSTED and will keep them blocked. The TRUSTED ones are safe and I just want to make the list smaller to manage. Thank you

    • 0 replies
    • 3.3k views
  8. arsoni.ignID
    Started by arsoni.ignID,

    all my MS OFFICE FILE....FINISHED...:disappointed_relieved: type "xlsx they change "FORASOM" they leave this message ATTENTION! Don't worry my friend, you can return all your files! All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key. The only method of recovering files is to purchase decrypt tool and unique key for you. This software will decrypt all your encrypted files. What guarantees you have? You can send one of your encrypted file from your PC and we decrypt it for free. But we can decrypt only 1 file for free. File must not contain valuable information. You can get and look vi…

    • 1 reply
    • 3.3k views
    mikethebike
  9. Palasv

    Hello, Since this morning, the access to Microsoft 365 Admin is impossible. I had an update of KIS this morning : 20.0.0.829b So it seems it is the cause. Message in Safari : “Safari can’t establish a secure connection” Please do something quickly Thank you.

    • 18 replies
    • 3.3k views
  10. RamalRosa

    Hi all, My kaspersky licence have 6 more months to expire. I want to know that if I re-boot my laptop now. Can I activate kaspersky again for available no. of months with the Key That I have ?

    • 8 replies
    • 3.3k views
  11. Druidiii

    Kapersky says I should Leave this on in the bios, how ever I have found that turning it on Kapersky causes high cpu usage. Turning it off I have noticed better over all performance on my Amd 10 7800 cpu, by the way Kapersky is the only program that uses this feature on my pc. So I am wondering is it safe to leave this feature turned off, and what dangers there really are turning this off as I can not find a good answer online to this question?

    • 3 replies
    • 3.3k views
  12. Psiu47

    I’m trying to send this report to a bug created by some update in the past months using Kaspesky Internet Security 20.0 but I am already in the past 2 hours waiting for this green bar to ‘’transfer in progress’’. How long does it take to complete? The file is not even heavy is just 10 mb.

    • 9 replies
    • 3.3k views
  13. uekikou
    Started by uekikou,

    Hi, I am a user from Malaysia. However, when I install Kaspersky there is only English is available. My I know how to switch the language from English to Chinese? Thank you.

    • 4 replies
    • 3.3k views
  14. Viettn

    i can’t access https://www.bing.com/ from Microsoft EdgeVersion 91.0.864.59 (Official build) (64-bit)

    • 13 replies
    • 3.3k views
    Flood and Flood's wife
  15. torenten

    Hello! First time user of Kaspersky here, so sorry if the question is a bit dumb. I am running the Kaspersky Internet Security trial on Windows 10, if this helps. Anyways, I’m wondering on how to make sure real time protection/scanning is enabled. In another Antivirus setting, there was a section dedicated to it, but I can’t really find anything in Kaspersky’s settings related to real time protection besides the “Automatic checks and Scan from Context Menu” section. Kaspersky Lab launcher & Kaspersky Anti-Virus are running in task manager, Kaspersky Internet Security appears in the system tray, and Kaspersky seems to have full control over Windows Security’s virus &a…

    • 2 replies
    • 3.2k views
  16. nexon
    Started by nexon,

    In KIS update window (world virus activity) link not working. Can someone try if it is working? Version : 2020 (j) Thank you

    • 2 replies
    • 3.2k views
    Flood and Flood's wife
  17. Guest #8769
    Started by Guest #8769,

    Hi there, I installed Kaspersky from the official site a few days ago. When I looked at the digital signature, it was signed with a certificate under the name Kaspersky Lab JSC. I am a little confused because the old certificates only said Kaspersky Lab. What does JSC mean and is the certificate secure? Best regards

    • 0 replies
    • 3.2k views
  18. smally
    Started by smally,

    Hello I get this problem every time I install Kaspersky and enter my license key: "You have exceeded the maximum number of activations allowed for the entered activation code." I used to format my computer often and enter the product key every time. The product is Kaspersky Internet security "2 devices."

    Guilhermesene4096
  19. khaloee
    Started by khaloee,

    HI I have problem in open website anti virus block the website and message in file attach

  20. RedRockRick
    Started by RedRockRick,

    I do not know how to unblock my camera on my iMac Pro - I have already checked my Security and Privacy settings. Also, I saw a message come up that stated Kaspersky had the camera blocked. I need it unblocked for a ZOOM call. This is urgent.

    • 3 replies
    • 3.2k views
  21. matthewreck
    Started by matthewreck,

    KIS version is 21.1.15.500( c ) . It just auto updated the other day to this version and now im having issues with youtube, top right panel with drop down list wont work (one with your profile picture) and the notification bell will not load anything, along with not being able to comment and more videos not loading when i scroll down. Pausing kaspersky fixes everything. Is 21.1.15.500 ( c ) the newest KIS version? if so is there a way i could temporarily run with a previous version and see it if works?

    • 9 replies
    • 3.2k views
    Flood and Flood's wife
  22. Guest #19676
    Started by Guest #19676,

    Hi. Two days ago I installed Kaspersky Internet Security on my Windows 10 64-bit Asus Zenbook laptop. I keep this computer turned on all of the time, all Sleep, Hibernate functions are disabled in Windows, set to Never. After I installed Kaspersky system went to sleep anyway, I can’t specifically define a time, but based on events in Event viewer after around 18 minutes of inactivity. In Windows Event Viewer I can find this: FIRST Kernel-Power event: Event ID: 187 User-mode process attempted to change the system state by calling SetSuspendState or SetSystemPowerState APIs. SECOND Kernel-Power event, 5 seconds after first one: Event ID: 42 The system is entering sleep…

    • 8 replies
    • 3.2k views
  23. HuskyMan

    Win 10 Home Kav + Windows firewall v1903 / 18362 / 418 I have been using Kav for a few years now and my license will expire soon, I am thinking of switching to KIS. If I go to KIS, do I need to Disable Windows Firewall In Services.msc, or leave in running? Thanks

    • 9 replies
    • 3.2k views
  24. tamer.ibrahim
    Started by tamer.ibrahim,

    I am facing a problem activating the license, which is supposed to be for four devices, but when I add it to the third device, the program refuses to activate, leaving only two devices connected to the same license.

    tamer.ibrahim
  25. cosmos
    Started by cosmos,

    Hi, I am using KIS on Mac. I am not able to install programs via homebrew. I see the following SSL error: brew install neofetch ... curl: (35) LibreSSL SSL_connect: SSL_ERROR_ZERO_RETURN in connection to d29vzk4ow07wi7.cloudfront.net:443 KIS’ interference with SSL appears to be a known issue: https://github.com/libressl-portable/portable/issues/515 I am able to get around this by disabling protection. How can I add a rule to allow homebrew operations? What’s the preferred solutions?

    • 7 replies
    • 3.2k views

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