Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Guest

    Do I need to register/create an account or provide my e-mail address in order to activate the 30 day test version of the program? When the test version expires I can buy a key from an “offline” shop. Can I activate the program with this key only or do I need to provide my e-mail address and create an account/register?

    • 0 replies
    • 1.1k views
    bobbycooper
  2. João Paulo

    I have formated my smartphone, and I can’t active the Kaspersky again. When I insert my activation code, the app says that my activation limit was reached. I used this code only on my smartphone before format.

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  3. OldComputerCPU
    Started by OldComputerCPU,

    It seems somehow a firewall packet rule named “Remote Desktop” became inactive itself automatically, is this normal? I’m using KIS 20 0 14 1085 (k) is this because I disabled remote desktop connection from gpedit.msc? I’m using Windows 10 1903 professional, any idea why is that rule turned off itself? I did re-enabled afterwards, Thanks

    • 0 replies
    • 1k views
  4. Guest #11660
    Started by Guest #11660,

    I just wanna know if this is safe or not

    • 0 replies
    • 933 views
  5. Mishuk

    If I buy new version of kaspersky before my license expires, then will I be able to use the new version after some days (after the expiry to be precise)?

    • 0 replies
    • 818 views
    bobbycooper
  6. Guest
    Started by Guest,

    Hello !! I have downloaded the "NetLimiter" program on my pc and there is some strange to me net activity on Kaspersky, as I can see the kis always download something in background (around 200-400 kbps maybe even more or less). Can anyone tells me whats that, is it normal ??

    • 0 replies
    • 958 views
  7. TiPinez
    Started by TiPinez,

    Hi all! How do I block a specific email adress via Kaspersky? Please help!

    • 0 replies
    • 770 views
  8. Tom Wilkinson
    Started by Tom Wilkinson,

    I’m using Kaspersky VPN on my home iMac through a router. Whilst connected to Vpn is my smart tv also connected to same router protected?

    • 0 replies
    • 2k views
  9. JPEKaspersky

    Good Day I already have patch (c) for a few days. However today I received an update of the database of 1.29 Mb. I restarted the desktop and noticed that in the reliability history Kaspersky had been updated and reconfigured. Does anyone know what happened? Following is an image of the event:

    • 0 replies
    • 825 views
  10. Emperium

    I’m a developer running an application on localhost using HTTPS with a self-signed certificate. When Kaspersky is running I get this issue when trying to reach my application via chrome: I’ve tried adding localhost and 127.0.0.1 to network exclusions and I’ve also tried adding 127.0.0.1 to chrome “Do not scan all traffic” exclusions to no avail. I’m running Windows 10 x64. Please help.

    • 0 replies
    • 1.5k views
  11. jaysan
    Started by jaysan,

    I did restore setting in Kaspersky and I see many of applications are removed from “Application Control” How I can tell Kaspersky to re-scan all applications on my PC to make the list up-to-date?

    • 0 replies
    • 762 views
  12. Guest #15173
    Started by Guest #15173,

    Version: KIS 21.1.15.500 (C) in Win10 Whenever I run a Full Scan, my computer will crash when it reaches around 30-50% progress. The error message is either: unexpected store exception memory management

    • 0 replies
    • 1k views
  13. Thimios

    When Outlook desktop is send/receiving one of my email accounts, I get a message “Cannot guarantee authenticity to which an encrypted connection is being established”. Is there a way to add my incoming/outgoing server (mail.xxxxxxx.gr) to exclusions? Thank you for your support.

    • 0 replies
    • 940 views
  14. mathew daniel
    Started by mathew daniel,

    i bought a packet and it had 3 packets and i broke one and took the card and scratched it and downloaded everything and i had a trial pack going on but it says it is incorrect (the code) pls help thanks

    • 0 replies
    • 1.2k views
  15. Guest #15506
    Started by Guest #15506,

    Hello friends Why is my Kaspersky not automatically updated? The methods I used to solve this problem: 1. Complete removal of software from the registry (completely) 2. Install the free version 3. Install the Internet Security version (current version 21.2.16.590) 4. Reset antivirus settings The latest version of Windows 10 operating system Installed Kaspersky KIS finally thanks

    • 0 replies
    • 785 views
  16. buryboy
    Started by buryboy,

    I have a problem with the version 21.2.16.590 on Windows 10. Kaspersky Internet Security. Whenever a payment type website fails to work properly, I used to turn off previous versions of Kaspersky to see if that is what was causing the problem. Usually it was. I have tried to disable this version without success. There is no longer a button to disable Kaspersky that I can find. Is it a missing button just on my system or is it no longer possible to disable Kaspersky?

    • 0 replies
    • 2.7k views
  17. Gyorgy

    Hi! Yesterday my friend received an email from DHL with attachment: "DHL_Nov 2020 at 1.99_8BZ290_JPG.img" He opened the attachment, Vipre antivirus software didn't warned him. It seemed for me to be suspicious, I moved the hardddisk to my computer and checked it with Kaspersky. KIS found "DHL_Nov 2020 at 1.99_8BZ290_JPG.vbs" infected with "HEUR:Trojan.VBS.SAgent.gen" in the saved "DHL_Nov 2020 at 1.99_8BZ290_JPG.img" file in a temporary folder, and deleted it. Do we have to worry about computer remained infected? Can we start the computer, buy and install KIS on that to replace Vipre? Thanks in advance!

    • 0 replies
    • 1.7k views
  18. Roberts
    Started by Roberts,

    Hi. we clicked on a phishing email and ended up on a fake DPD website. It asked for name, email, & address, which we entered. Then asked for payment for redelivery which is when we realised it was fake and closed the page. Kaspersky internet security was running, but didn’t report any problem. I’ve now run a full scan and that was all ok. should I do or check anything else, or should our machine be safe? thanks

    • 0 replies
    • 922 views
  19. wgcuser

    Running 64bit Windows 10 Home with two users, A & B Installed KIS 21.1.15.500. Recently when user A logged-in the version self updated to 21.2.16.590(b) At bottom left of main screen there are two icons Gear Wheel (Settings) and Head (Support). User B logged in and their version of KIS also self updated to 21.2.16.590(b) HOWEVER for user B, bottom left of main screen there are three icons Envelope, Gear Wheel and Head. Removing the ticks from all the boxes in Settings >Interface > Notifications and News Notifications fails to make any change to the bottom left of main screen for user B. The envelope remains and its actions are unchanged. I'm prepared to edit th…

    • 0 replies
    • 867 views
  20. Sokratis

    I want to switch my licence to new phone from old phone i won't use my old phone again allready got 3 devices and want to swap it to new one how i do that is even possible ?

    • 0 replies
    • 1.6k views
    Flood and Flood's wife
  21. MMD
    Started by MMD,

    No animated tray icon and I cant find any setting for it

    • 0 replies
    • 962 views
  22. KIS21User
    Started by KIS21User,

    Hello, Where in Kaspersky sites can I found which are the full current version numbers of Kaspersky Internet Security for Windows and Android? Is there release notes or changelog about new functions and GUI modifications in most recent minor updates? Your help is much appreciated.

    • 0 replies
    • 1.6k views
    Flood and Flood's wife
  23. dpfs

    Hi, My KIV license is expiring soon. I followed the “Renew license” option within the application and was directed to kaspersky.co.uk. The page states that “This licence is only for sale and activation within the United Kingdom, European Union and Falkland Islands.“. However, on checkout the only available countries are UK/Falkland Islands/Ireland. Being in Portugal, it looks like I could use that license, but on the other hand there is no such option on the country selection page. Would it be ok to set country as Ireland and purchase a license?

    • 0 replies
    • 1.2k views
  24. gexos
    Started by gexos,

    Hello people, I just downloaded Kaspersky Internet Security and it uninstalled my Comodo Firewall, I want to ask does KIS have a firewall, or I have to download a separate program?

    • 0 replies
    • 840 views
    Flood and Flood's wife
  25. brudubu
    Started by brudubu,

    Today I had a new version installed of KIS2021 21.2.16.590 (b). Unfortunately by default there are filters on extension(new ?) of attached pieces where all of them are renamed in the mail. (I use outlook) It’s then impossible to rename them and they will stay like this forever. I removed this functionality in the advanced parameters, but how can I rename the attachments. pdf is now pd_ and impossible to read them. I want to revert to .pdf Thanks for any support. Bruno

    • 0 replies
    • 5.4k views

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.