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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Na Maew

    After update the KIS database yesterday My ASUS Program can't load on start up. - AI Suite 3 not load. it show in this photo and I try to uninstall or re install but cannot. it show AsIO3.sys error. Try to setup new windows it work but when I install KIS and update the latest update it still have problem. I uninstall the KIS the AI Suite 3 it can work, load on start up no error. - Armoury Crate can not found motherboard. sometime it show the device menu but when I click it look like not responding and Aura Sync menu cannot found the motherboard. I try to uninstall and reinstall but not work but when I uninstall KIS the Armoury Crate found my motherboard and found in A…

  2. Dingo

    I know there was a similar problem few months ago and looks like it's solved. But I noticed the problem right now, after the 08/08/2022 database update. The problem is the same as before: Asus AI Suite 3 (and other asus services) can't load and only works again if Kaspersky Internet Security [version 21.3.10.391 (h)] is uninstalled or with an old database, when I reinstall KIS it have the 28/07/2022 database and the software works without problems, until I update KIS. I tried to reinstall AI Suite too, but it didn't work. I have the same error messages as other users. I'm running it on windows 10 x64. When other people had this problem, for me everything was working fine.…

  3. DR_NOMAD
    Started by DR_NOMAD,

    Hi, I have Kaspersky. I’ve run into an issue when it comes to accessing "https://mapgenie.io/tarkov" [Link disabled] as well as a couple other sites, I simply can’t access them and get given an ERR_HTTP2_PROTOCOL_ERROR message. this is an issue i’ve tested across chrome, edge & firefox. I’ve tried flushing DNS, changing DNS servers, reinstalling KIS and a few other tricks but non of that works. However when I set the domain to a trusted address in my network settings or simply disable Kaspersky internet secirity i seem to be able to access the sites again. I’ve looked through other forum posts and found no other possible fixes so I wanted to ask here as I don’t parti…

    • 109 replies
    • 38.8k views
  4. Yin Zhang

    Problem: MacBook Pro freezes after waking up from sleep with KIS 20 installed. Affects: MacBook Pro 13 Late 2013 running Catalina MacBook Pro 16 running Catalina How to reproduce: Install KIS 20.0.0.829a.b (or any other version). Close the lid to put the MacBook Pro into sleep. Leave it for several hours. (Wake a MacBook Pro shortly after it goes to sleep does not reproduce the problem.) Open the lead, log into macOS, then the OS is very likely to freeze.

    • 87 replies
    • 35.8k views
    Flood and Flood's wife
  5. azucena

    Hello, I recently installed Kaspersky Antivirus in 6 computers at the office. Two are presenting some issues I have not seen before. The biggest problems is that in one computer with Microsoft Outlook 2019, all of a sudden all attachments come with a weird extension and it doesnt allow to preview the attachment nor to open it with the pertaining program. For example, excel attachments normally come with a .xls extension, however it is now displaying as .xls_ and you cannot open it or anything. PDFs are also coming with .pd_ I have tried searching online for thsi error but i cannot find it anywhere, and the only change made to the computer was the Kaspersky installatio…

    • 74 replies
    • 38.6k views
  6. Sister Sabina

    When I try to do a full scan using Kaspersky Internet Security on my MacBook Pro (2017) with the latest Catalina installed it stays at 1% for hours on end. Is this normal? I also have Carbon Copy Cloner installed on an external drive and when it does its daily backup of my system I keep getting the following error. See attached screenshot. I can’t for the life of me find the file at fault and have been in touch with the Japanese Kaspersky support here, but their explanation of how to report the issue is far beyond my Japanese. This notification is on a daily basis and I can’t delete the item causing the problem. Any suggestion welcome please. How can I get rid of t…

    • 65 replies
    • 14.8k views
    Flood and Flood's wife
  7. CronoK

    Hi, yesterday Flight Simulator 2020 (i got Steam Version) got updated. After starting the game KIS (2020 and 2021, newest database) found PDM:Exploit.Win32.Generic in “flightsimulator.exe”. The activity monitor flagged it as “suspicious behavior” and deleted the exe. Theres also a list of reg-entries (HKLM\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\...) in the monitor. So maybe the way Flight Simulator corresponds with its servers made KIS think its a trojan. I could start/play the game before the update without any issues.

    • 64 replies
    • 20k views
  8. Somchai

    It blocks file sharing. I have to set packet rules to Allow both on Local Services (UDP) and Local Services (TCP).

    • 59 replies
    • 24k views
  9. rctrainer
    Started by rctrainer,

    I cannot access my Gmail at all as it is blocked by me.kis.v2.scr.kaspersky-labs.com waiting for something? Also have the same message on my Facebook. I have “unchecked” the “inject script...” and rebooted my computer with no luck. What needs to be done to fix this problem? Thanks!! ///// Moderator update: press Shift+F5 while at gmail.com as a workaround to this issue

    • 57 replies
    • 38.5k views
  10. Mike K
    Started by Mike K,

    Since update to the latest version, my computer is slowing down substantially. Especially when I open Outlook or open a browser (Firefox or Chrome), the power usage would jump to as very high and the CPU would be up to 60%. Generally the CPU would be around 30% or 40% when I did not have anything open or running. I am running Windows 10 prof and I am a paid customer of Kaspersky Internet Security. Please advise how to fix this problem.

    Flood and Flood's wife
  11. LWright
    Started by LWright,

    I received an email from *****@*****.tld (see screenshot below; complete email address is blacked out for privacy). Can you please confirm if this is an official address? If not, is this a security issue I need to be concerned about, and are there actions I need to take?

  12. h3x00r
    Started by h3x00r,

    Hello, I using macOS Mojave 10.14.5 and KIS 19.0.0.294a.b.c.d. It happens very frequently to have the scanning (let it be Quick or Full) hang at the same object com.apple.telemetry. I'm unable to stop the scan too. The only resolution is to restart the machine. This issue was present on High Sierra too. Please advise. Thank you!

    • 51 replies
    • 26k views
  13. rufford155

    Here we go again ! Previously this happened when following links in emails - this seems to have been fixed - now it’s happening when going from bookmarks. I don’t believe there is anything dangerous about the site madeiracablecar.com. What I do know is that ontales.com is a company in Madeira operating tourist activities so it is more than likely that it runs or even owns the cable car, or maybe they just manage the website. So again we seem to have a case of KIS being over-zealous and just a nuisance. Please don’t tell me again that this certificate is illegal when there is a clear connection to the owner. Maybe KIS needs to better understand how companies work in Europe…

    • 51 replies
    • 14.7k views
  14. Hawker
    Started by Hawker,

    KIS 2019 is stopping me from accessing dnsleak.com and may be reponsible for slowing down my vpn as web pages take ages to load and sometimes(often) cutoff. In addition my BT email connection sometimes hangs and sometimes takes ages. web pages sometimes just hang but when I switch KIS off they work fine whether with my VPN or not.

    • 43 replies
    • 15.6k views
    Flood and Flood's wife
  15. Apal

    From today onwards, anti banner is not blocking youtube advertisements. Tried:- (i) Resetting kaspersky settings Rest, it’s blocking other website’s banners.

    • 43 replies
    • 12.4k views
  16. Guest #6594

    Win 10pro/64-1909; after installing NIS, I added to the firewall some apps new rules and everything was ok, the firewall allowing to make changes without any special user confirmation; I also added new trustworthy subgroups and related apps to be ruled, this operation also led without any problem. From yesterday I found that something has changed, when I try to apply a new rule to an app a pop up ask me for “user confirmation……….”; also, and this is really strange and worrying, the insertion of a new app is not allowed (NIS firewall opens the window to make the app (.exe) choice, but then nothing is added to the subgroup). What has happened? I don’t think it’s virus rel…

    • 42 replies
    • 16.9k views
    Flood and Flood's wife
  17. toto10

    After my KIS20 updated to patch (j) I can’t access some sites. The websites keeps trying to load ‘me.kis.v2.scr.kaspersky-labs.com’ and in general my browser is slow. When I disable KIS20 everything is back to normal. I’m on Windows 10 using Edge Chromium. ///// Moderator update: press Shift+F5 while at the site as a workaround to this issue

    • 42 replies
    • 15.2k views
  18. maxmathew
    Started by maxmathew,

    Hello, I wanted to report some button problems in KIS 2021 to inform you for fixes. Let me say first: i uninstalled KIS 2021 and reinstalled KIS2021 to overcome problems to understand if they occured during installation,or to understand if they they were because of some reasons related with my pc. But button “not visible” problems continued after reinstallation.. I attached the pictures which shows where the problems are.. By the way,i noticed that report interface is not seen as it should be, some objects, figures are not seen as it should be seen. I wanted to inform about that,too..In button problems, let me say, only buttons’ visibility is off, when i move the mouse o…

    • 42 replies
    • 6.9k views
  19. dd5087

    This morning I had to restart my PC to install an update for KIS. How do I find out what this update did? My PC is running Windows 10 and the current issue of KIS is 19.0.0.1088(e).

    • 40 replies
    • 19.7k views
  20. m7sanchez

    I've got exactly the same problem.

  21. Apal
    Started by Apal,

    Here is the link : "https://www.y2mate.com/en92" In this link, kaspersky doesn’t block a redirects which are phishing and malicious don’t know. Is Kaspersky’s detection ratio so low that it can’t block websites of a trending site which can be found by simple google search ? Device :- Windows 10 21h1 Internet Security 21.3.10.391(f)

    • 39 replies
    • 6.9k views
  22. CronoK

    Hi, i got an update for KIS 2020 yesterday. From version (d) to (e). I remember that i got a popup from KIS in the 2019 version to restart my computer after an update. I didnt get any for the update i mentioned above but the size was more than 10 MB (so i figured it had to be an version update, not just database update). After restarting it showed version (e). When i tried to start Firefox i got an Password-Manager Popup from Kaspersky (like they do occasionally every week or smth). But Firefox didnt really start. The process hung up and couldnt be closed via task manager. Restarting PC leads to the same result. I couldnt start Firefox. There was no idication of a blo…

    • 39 replies
    • 15.3k views
  23. Guest

    When is KTS 2020 coming out? I thought it would have been here by now.

    • 38 replies
    • 30k views
  24. nexon
    Started by nexon,

    I had enabled it and everything was ok. But today i see HW Virtualization is not enabled because my HW is not available beacuse no HW support... I have coree i7 8700K witth HW enabled in UEFI

    • 38 replies
    • 18.9k views
  25. Darkqueen

    Hello I hope someone can help me. When I click on a specific website link, I get the following written on the tab; generator.html (1x1) and a black page, nothing else. This has only just started happening with a couple of websites I regularly visit and would like to know whether this is a security or privacy feature of Kaspersky causing this? Hope someone can help.....

    • 38 replies
    • 13.8k views
    Flood and Flood's wife

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