If you can't find an answer to your question in the Knowledge Base and through searching the community forums, you can create a new topic with a question.

Kaspersky constantly improves the methods and technologies of malware detection. Threat Protection efficiency of Kaspersky solutions is confirmed by independent research. Our solutions provide minimum of false detections. However, the probability of false positives cannot be completely eliminated.
To reduce risks of false positives and possible negative impact on business processes, including closed segments and a critical infrastructure, follow the recommendations from this article.

Before you post a new topic in the Kaspersky Support Forum, please read the Forum rules.

When creating a topic, be sure to specify:

1. Version of your operating system (How to find the version of your operating system).
2. Name and version number of the Kaspersky application
3. Explain in details the nature of your problem.
4. If necessary, attach a screenshot of the problem (How to take a screenshot).

This will help to identify the problem more quickly and provide solution for you.

Thank you.